Every Task its Tool, Every Tool its Task: Social Media Use in Canadian Non-Profit Organizations

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa Given ◽  
Eric Forcier ◽  
Sarah Vela
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Online Survey ◽  
Non Profit ◽  
Médias Sociaux ◽  
Social Media Platforms ◽  
Non Profit Organizations ◽  
Use Of Social Media ◽  
Medias Sociaux ◽  
Insight Into

This paper presents emerging results of a national online survey of Canadian Non-Profit Organizations (NPOs) on their perception and use of social media, and their role for the purpose of Knowledge Management (KM). Based on results from the first 320 respondents spanning across local and provincial boundaries, these findings provide insight into what social media platforms are preferred by these organizations, what tasks they are used for and the tasks for which these tools are considered most effective.Cet article présente les résultats d’une enquête nationale effectuée en ligne auprès des organismes canadiens sans but lucratif (OSBL), les interrogeant sur leur compréhension et leur utilisation des médias sociaux, et le rôle de ceux-ci dans la gestion des connaissances. Sur la base des données obtenues auprès des 320 premiers répondants, se situant par-delà les frontières locales et provinciales, ces résultats permettent de comprendre quelles sont les plates-formes de médias sociaux préférées par ces OSBL, pour quelles tâches elles sont utilisées et pour quelles tâches ces outils sont considérés comme les plus efficaces.

Tools of Engagement for Knowledge Management: Using Social Media to Capture Non-Profit Organizations' Stories

2014 ◽  
Author(s):  
Eric Forcier ◽  
Dinesh Rathi ◽  
Lisa Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Information Sources ◽  
Qualitative Interviews ◽  
Non Profit ◽  
Médias Sociaux ◽  
Non Profit Organizations ◽  
Medias Sociaux

Presents results from qualitative interviews with individuals working in non-profit organizations near Edmonton, Alberta. The findings point to the importance of stories as information sources used within the organizations, with social media playing a key role in capturing those stories and engaging with the community.Seront présentés les derniers résultats d'entrevues qualitatives auprès d'individus travaillant pour une organisation à but non lucratif près d'Edmonton, en Alberta. Les résultats démontrent l'importance de l'histoire comme source d'information importante au sein des organisations et les médias sociaux jouent un rôle clé dans la capture de ces histoires et l'engagement avec la communauté.

The Australian Nons-Profit Sector, Knowledge Management and Social Media

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa M. Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Non Profit ◽  
Médias Sociaux ◽  
Use Of Social Media ◽  
Use Of Knowledge ◽  
Medias Sociaux

This poster presents key emerging findings from theonline survey which was conducted with a largenumber of Australian non-profit sector units to getinsight into the use of knowledge management (KM)practices as well as the use of social media such asFacebook, YouTube and Twitter, particularly in KMpractices. The findings from the data collected duringthe first month of opening of survey will be presentedin the poster. These findings will provide us withbetter understanding KM, NPO and social medialandscape which will have implications and learningfor NPOs operating in Canada and other countries.Cette affiche présente les principaux résultats issusde l’enquête en ligne qui a été menée auprès d’ungrand nombre d’unités australiennes du secteur à butnon lucratif afin d’obtenir une perspective surl’utilisation et les pratiques en gestion desconnaissances (GC) ainsi que l’utilisation des médiassociaux tels que Facebook, YouTube et Twitter, enparticulier dans les pratiques de gestion desconnaissances. Les résultats des données recueilliespendant le premier mois de l’ouverture de l’enquêteseront présentés sur cette affiche. Ces résultats nousfourniront une meilleure compréhension du paysagede la GC, des OSBL et des médias sociaux, ce quiaura des répercussions et un apprentissage pour lesOSBL en exploitation au Canada et dans d’autrespays.

The Social Media Presence of Non-profit Organizations

2013 ◽  
Author(s):  
Shannon Lucky ◽  
Dinesh Rathi
Keyword(s):  
Social Media ◽  
Community Building ◽  
Non Profit ◽  
Media Technologies ◽  
Médias Sociaux ◽  
The Social ◽  
Powerful Knowledge ◽  
Social Media Presence ◽  
Non Profit Organizations ◽  
Medias Sociaux

Social media technologies have the potential to be powerful knowledge sharing and community building tools for both corporate and non-profit interests. This pilot study explores the social media presence of a group of forty-six Alberta-based non-profit organizations (NPOs) in this information rich space. In this paper we look at the pattern of presence of NPOs using social media and relationships with staffing structures.Les médias sociaux ont la capacité d’être de puissants outils de partage de la connaissance et de rassemblement communautaire pour les organisations à but lucratif et sans but lucratif. Cette étude pilote explore la présence dans les médias sociaux d’un groupe de quarante-six organisations sans but lucratif (OSBL) albertaines dans cet environnement riche en information. La communication portera sur les modèles de présence des OSBL dans les médias sociaux et les liens avec les structures organisationnelles.

scholarly journals A new model to explore non-profit social media use for advocacy and civic engagement

First Monday ◽  
2015 ◽  
Author(s):  
David Chapman ◽  
Katrina Miller-Stevens ◽  
John C Morris ◽  
Brendan O'Hallarn
Keyword(s):  
Social Media ◽  
Civic Engagement ◽  
Media Use ◽  
Non Profit ◽  
New Model ◽  
The Public ◽  
Social Media Platforms ◽  
Non Profit Organizations ◽  
Use Of Social Media

Non-profit organizations are actively using social media platforms as a way to deliver information to end users, yet little is known of the internal processes these organizations follow to implement this tool. We present a case study of one non-profit organization, Blue Star Families, Inc., that is actively engaged in advocacy and civic engagement. We offer a new model to explore non-profit organizations’ use of social media platforms by building on previous models and frameworks developed to explore the use of social media in the public, private, and non-profit sectors.

Disseminating, Assimilating, and Creating: A Social Knowledge Cycle Model for Non-Profit Organizations

2016 ◽  
Author(s):  
Sarah Vela ◽  
Eric Forcier ◽  
Dinesh Rathi ◽  
Lisa Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Nous Avons ◽  
Qualitative Interviews ◽  
Knowledge Flows ◽  
Social Knowledge ◽  
Cycle Model ◽  
Non Profit ◽  
Non Profit Organizations ◽  
Use Of Social Media

This research paper explores how ‘social knowledge’, as an emergent category of organizational knowledge, flows through non-profit organizations (NPOs). Examining findings from qualitative interviews with 16 individual from Canadian NPOs on their use of social media for Knowledge Management (KM), the paper builds on KM theories and epistemologies to propose a model for the assimilation, dissemination and creation of ‘social knowledge’ in NPOs.Ce rapport de recherche examine comment la «connaissance sociale», en tant que catégorie émergente de la connaissance organisationnelle, circule dans les organisations sans but lucratif (OSBL). Nous avons examiné les résultats d’entretiens qualitatifs avec seize personnes provenant d'OSBL canadiennes sur leur utilisation des médias sociaux aux fins de la gestion des connaissances. Notre rapport s'appuie sur les théories et l’épistémologie de la gestion des connaissances pour proposer un modèle de l'assimilation, de la diffusion et de la création de «connaissance sociale» dans les OSBL.

Non-Profits and the Use of Social Technologies for Knowledge Management

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa Given ◽  
Eric Forcier
Keyword(s):  
Social Media ◽  
Mixed Methods Research ◽  
Online Survey ◽  
Qualitative Interviews ◽  
Ongoing Research ◽  
Non Profit ◽  
Médias Sociaux ◽  
Social Technologies ◽  
Medias Sociaux

This poster presents key outcomes and emerging findings from ongoing research examining the role of social technologies such as blogs, wikis, and social networks (e.g., Twitter, Facebook, LinkedIn) for creating, sharing, gathering and managing knowledge in non-profit organizations (NPOs). Mixed methods research including qualitative interviews with 16 Canadian NPOs and a national online survey of NPOs have generated a number of key findings on the role of social media as KM tools in the not-for-profit sector. These findings help us understand the implications of global connectedness, as manifested in social media, on the KM practices of these organizations.Cette affiche présente les principaux résultats et conclusions issues d’une recherche en cours qui examine le rôle des technologies sociales comme les blogues, les wikis et les réseaux sociaux (par ex., Twitter, Facebook, LinkedIn) pour la création, le partage, la collecte et la gestion des connaissances dans les organisations à but non lucratif (OSBL). La recherche, effectuée en utilisant un mélange de méthodes, y compris des entretiens qualitatifs avec seize OSBL canadiennes et un sondage national en ligne, a généré un certain nombre de conclusions-clés sur le rôle des médias sociaux comme outils de gestion des connaissances dans le secteur des organisations sans-but-lucratif. Ces conclusions nous permettent de comprendre les implications de l’interconnexion au niveau mondial, telle qu'elle se manifeste dans les médias sociaux, par les pratiques de gestion des connaissances dans ces organisations. 

scholarly journals Sex Work and Social Media: Online Advocacy Strategies

2018 ◽  
Vol 10 (1) ◽  
Author(s):  
Emma E. Duke ◽  
Kathleen C. Sitter ◽  
Nicole Boggan
Keyword(s):  
Social Media ◽  
Sex Work ◽  
Sex Workers ◽  
Online Communication ◽  
Service Organizations ◽  
Non Profit ◽  
Safe Spaces ◽  
Social Media Platforms ◽  
Use Of Social Media ◽  
Media Channels

Online communication continues to provide opportunities to connect, mobilize and disseminate information amongst direct service organizations. While the use of social media among non-profits continues to expand, there is a paucity of research that documents the extent to which online channels – particularly social media – are adopted and used amongst organizations that support sex workers. Online advocacy efforts have grown over the last decade, with sex workers and non-profit organizations at the forefront. This article evaluates the presence and social media strategies amongst organizations providing direct services for sex workers in Canada. Eighty-seven organizations operating in Canada were examined to assess both the types of social media channels used, and the online strategies employed. Results indicate there is a propensity for agencies to engage in multiple social media platforms with spaces for service users to post information in lieu of static sites that predominantly support one-way communication. Recommendations and best practices include integrating postings across platforms for efficiency, developing and maintaining safe spaces online, and focusing on channels that support multilogue communication.             Keywords:  Sex work, social media, knowledge

scholarly journals Journalists’ Use of Social Media to Infer Public Opinion: The citizens’ perspective

2021 ◽  
Author(s):  
Elizabeth Dubois ◽  
Anatoliy Gruzd ◽  
Jenna Jacobson
Keyword(s):  
Social Media ◽  
Public Opinion ◽  
Online Survey ◽  
Social Media Analytics ◽  
Social Media Data ◽  
Social Media Platforms ◽  
Use Of Social Media ◽  
Traditional Approaches ◽  
Journalistic Practice ◽  
Media Data

Journalists increasingly use social media data to infer and report public opinion by quoting social media posts, identifying trending topics, and reporting general sentiment. In contrast to traditional approaches of inferring public opinion, citizens are often unaware of how their publicly available social media data is being used and how public opinion is constructed using social media analytics. In this exploratory study based on a census-weighted online survey of Canadian adults (N=1,500), we examine citizens’ perceptions of journalistic use of social media data. We demonstrate that: (1) people find it more appropriate for journalists to use aggregate social media data rather than personally identifiable data; (2) people who use more social media are more likely to positively perceive journalistic use of social media data to infer public opinion; and (3) the frequency of political posting is positively related to acceptance of this emerging journalistic practice, which suggests some citizens want to be heard publicly on social media while others do not. We provide recommendations for journalists on the ethical use of social media data and social media platforms on opt-in functionality.

scholarly journals Lawyers Response to COVID-19 Infodemic on Social Media

2021 ◽  
Author(s):  
Jibran Jamshed
Keyword(s):  
Social Media ◽  
Standard Deviation ◽  
Social Science ◽  
Quantitative Study ◽  
Online Survey ◽  
Information Use ◽  
Primary Objective ◽  
Demographic Information ◽  
Social Media Platforms ◽  
Use Of Social Media

<p><b>Objectives</b>: The primary objective of this study is to examine and analyze the skills and practices of lawyers in response to the misinformation/Infodemic of COVID-19 on Social Media platforms.</p> <p><b>Research Methodology</b>: In this quantitative study an online survey was conducted among lawyers in Pakistan. The population of the study was made up of practicing lawyers from different District Bar Associations in Pakistan. A questionnaire was distributed to collect data regarding demographic information, use of social media, response to misinformation about COVID-19 on social media and to identify the methods employed by lawyers to check the authenticity of such information. Collected data were first analyzed by using Statistical Package for Social Science (SPSS V 23) and then presented in frequency, mean, percentage, and standard deviation.</p> <p><b>Findings</b>: The study revealed that the majority of lawyers use social media platforms. It shows that the most popular social media platforms among the lawyers are Facebook and WhatsApp. The outcome shows that lawyers encounter fake stories about COVID-19. Critical thinking, comparison, and cross-checking are among the most commonly used techniques employed by the lawyers to check the authenticity of any information about the COVID-19 on social media. It also revealed that most of the time they share such news after checking its authenticity but sometimes they share it without confirming it.</p>

From #tahrir to #occupywallstreet: How Can Information Science Make Sense of Social Media and Protests?

2013 ◽  
Author(s):  
Nasser Saleh ◽  
Nouf Khashman ◽  
Ahmad Kamal
Keyword(s):  
Social Media ◽  
Information Science ◽  
Arab World ◽  
Médias Sociaux ◽  
Revolutionary Movements ◽  
Use Of Social Media ◽  
Medias Sociaux

Panel: There has been a great attention towards the use of social media in/and revolutionary movements (more recently in the Arab world). This panel introduces some different frameworks that can be used in information science to study these phenomena along with a discussion with CAIS/ACSI members about possible research areas.Panel: Une grande attention a été portée à l’utilisation des médias sociaux dans/et les mouvements révolutionnaires (plus récemment dans le monde arabe). Ce panel introduit quelques différences dans les cadres pouvant être utilisés en sciences de l’information science pour étudier ces phénomènes. Suivra une discussion avec les membres de CAIS/ACSI des possibilités de recherches sur le sujet.

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