scholarly journals Customer Satisfaction of Public Service in Central Bureau Statistics

2020 ◽  
Author(s):  
Nafik Umurul Hadi
Keyword(s):  
Customer Satisfaction ◽  
Public Service ◽  
Central Bureau

scholarly journals Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City

2020 ◽  
Vol 202 ◽  
pp. 15005
Author(s):  
Sugito ◽  
Alan Prahutama ◽  
Dwi Ispriyanti ◽  
Mustafid
Keyword(s):  
Customer Satisfaction ◽  
Waiting Time ◽  
Public Service ◽  
Service Time ◽  
Service Sector ◽  
General Distribution ◽  
Queuing Systems ◽  
Queuing Model ◽  
The Public ◽  
Second Period

The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.

scholarly journals PENGUKURAN INDEKS KEPUASAN PENGGUNA DATA TERHADAP PELAYANAN PADA BADAN PUSAT STATISTIK KOTA SURAKARTA

2016 ◽  
Vol 1 (1) ◽  
pp. 57
Author(s):  
Sidiq Permono Nugroho ◽  
Syamsudin Syamsudin
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Weighted Average ◽  
The Other ◽  
Central Bureau ◽  
Good Service ◽  
Satisfaction Index ◽  
National Statistics ◽  
Analysis Technique ◽  
Government Institution

This research aims was to figure out user’s satisfaction index towards this public service toward Central Bureau of Statistics (BPS). BPS is a non-ministry government institution implements the bureaucracy reform, and provides comprehensive, accurate, and sophisticated statistics in order to create a System of National Statistics. The data analysis technique for this research is Users (people who once used The Central Bureau of Statistic Service) Satisfaction Index, counted through weighted average values of some service elements based on Number 63/KEP/M.PAN/7/2003. Among the 120 users of The Central Bureau of Statistics, this research shows that The Satisfaction Index reaches 75.31 (good), but it still need to be improved remember there are some indicators showing a not quite good Performance Index. Totally 20 out of 24 indicators are categorized into ‘good service’, while the other fours indicator need to be enhanced and improved.

scholarly journals Kontribusi Inovasi Pelayanan Publik terhadap Kepuasan Pelanggan dalam Penerbitan Paspor di Kantor Imigrasi Kelas I Padang

2018 ◽  
Vol 2 (2) ◽  
pp. 159
Author(s):  
Yersa Novellina Putri ◽  
Dasman Lanin
Keyword(s):  
Customer Satisfaction ◽  
Public Service ◽  
Random Sampling ◽  
Significant Contribution ◽  
Service Innovation ◽  
Sampling Technique ◽  
Class I ◽  
Test Results ◽  
The Impact ◽  
Regression Tests

This study aimed to determine the contribution of public service innovation on customer satisfaction in issuing passports at the Office of Immigration Class I Padang. The background of this research was that there were many people complained about the queue for passport request. This study was conducted through a quantitative approach. The population in this study was all Indonesian Citizens (WNI) who had received passport request services from the Office of Immigration Class I Padang from January to June 2018 totaling 16.311. The sample in this study consisted of 390 respondents determined with Slovin Formula and through a proportionate stratified random sampling technique. Data in this study were collected through questionnaires with Likert Scale measurement. The data were analyzed using multiple linear regression tests. The partial test results showed that the novelty dimension (X1), the productive dimension (X2), the impact dimension (X3), and the sustainability dimension (X4) had a significant contribution on customer satisfaction with a significance value of 0,000. While simultaneously public service innovations (consisted of novelty, productive, impact, and sustainability) had a significant contribution on customer satisfaction in issuing passports at the Office of Immigration Class I Padang.

scholarly journals THE RELATIONSHIP BETWEEN SPORTS FACILITY SERVICE QUALITY AND CUSTOMER SATISFACTION OF GOR SAPARUA

2021 ◽  
Vol 13 (1) ◽  
pp. 17
Author(s):  
Muhamad Rachmaan Kurniawan ◽  
Yudha Munajat Saputra ◽  
Nurlan Kusmaedi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Public Service ◽  
Human Life ◽  
Sampling Technique ◽  
Sports Facilities ◽  
Recreational Sports ◽  
The Relationship ◽  
Sports Activities

Public service is a government obligation in fulfilling the rights of every citizen. To facilitate the delivery of government services to the community, a public service model is needed. One of them in public service is sports. Of course, sports play an important role in the development of human life. Public sports facilities have played a very important role in promoting physical activity and participation in recreational sports activities. Therefore, there are significant efforts to continuously improve the image of recreational sports and to pursue the improvement of the service quality of public sports facilities. Several dimensions can be measured to determine service quality on customer satisfaction, including tangibility, reliability, assurance, responsiveness, and empathy. This study aims to determine whether there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall, Bandung City. This type of research is correlational and the method used is quantitative with an accidental sampling technique with a sample size of 100 respondents. The overall result of the study is that there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall.

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