scholarly journals Public Service Performance and Public Trust in Government -- An Indonesian Case Study

2017 ◽  
Author(s):  
Gita Susanti ◽  
Siti Halwatiah ◽  
Novayanti Sopia Rukmana ◽  
Andi Ahmad Yani ◽  
Andi Rahmat Hidayat ◽  
...  
Keyword(s):  
Public Service ◽  
Public Trust ◽  
Service Performance ◽  
Trust In Government

scholarly journals Akuntabilitas Pelayanan Publik: Studi Kasus Pelayanan Perizinan Mendirikan Bangunan di Kota Makassar

2015 ◽  
Vol 31 (2) ◽  
pp. 263 ◽  
Author(s):  
Baharuddin Baharuddin
Keyword(s):  
Public Service ◽  
Good Governance ◽  
Qualitative Approach ◽  
Service Performance ◽  
The Public ◽  
Authority Control ◽  
Standard Operating ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Licensing building services in Makassar often received attention from variousparties. Based on this view, this study aims to describe and analyze the accountabilityof the legality, profesional, authority, control, and service quality dimensions of liceningservices. This research applies qualitative approach and includes case study to obtainvalid information. The determined informants is done through purposive sampling withthe hope that informants could comprehend the substance of the problems studied. Thisstudy will reveal the public service performance as one of indicators of good governance(good governance). The results showed the legality of the licensing service is uneffective,and another point is that standard operating procedures (SOP) has not run optimally,making it less effective and efficient in completing the work.

scholarly journals Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

2021 ◽  
Vol 13 (2) ◽  
pp. 504
Author(s):  
Patrícia Moura e Sá ◽  
Maria João Rosa ◽  
Gonçalo Santinha ◽  
Cátia Valente
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Service Performance ◽  
Technological Equipment ◽  
Perceived Service Quality ◽  
Positive View ◽  
Depth Interview

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

Co-creating content with children to avoid ‘Uncle Swag’: Strategies for producing public service television drama for tweens and teens at the Danish children’s channel DR Ultra

2021 ◽  
Vol 16 (2) ◽  
pp. 163-180
Author(s):  
Eva Novrup Redvall ◽  
Katrine Bouschinger Christensen
Keyword(s):  
Public Service ◽  
Qualitative Case Study ◽  
Television Drama ◽  
Television Production ◽  
Successful Series

This article explores the strategies for fictional content of the Danish children’s channel DR Ultra through a qualitative case study of the production framework behind its successful series Klassen (2016–now). Building on studies of television production and theories of co-creation, the analysis investigates the use of co-creative initiatives during the development and writing as well as the production of programmes. The analysis highlights the value of involving children more closely in content targeting them, not only to ensure that what is told and how it is told is relevant and appealing, but also to create a sense of participation and co-creation.

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