scholarly journals Analyzing Usability of Mobile Banking Applications in Pakistan

2021 ◽  
Vol 5 (2) ◽  
pp. 25-35
Author(s):  
Hafiz Abid Mahmood Malik ◽  
Abdulhafeez Muhammad ◽  
Usama Sajid
Keyword(s):  
User Satisfaction ◽  
Evaluation Method ◽  
Mobile App ◽  
Ease Of Use ◽  
Mobile Banking ◽  
Heuristic Evaluation ◽  
User Testing ◽  
Usability Problems ◽  
System Usability Scale ◽  
Mobile Banking Applications

Usability is a key factor in the quality of the product, which includes ease of use, user satisfaction and the ability of the user to quickly understand the product without practice. As smartphone usage increases, most organizations have shifted their services to mobile applications, such as m-banking. Most of the people uses banking services but hesitate to use m-banking due to complex interfaces. Usability researchers concentrate on the value of design simplicity so that users can perform a particular task with satisfaction, efficiency, and effectiveness. If a mobile app lacks one of these usability features, users may get confused while using the app. This research examines the key usability issues in existing m-banking after checking the usability satisfaction level through System Usability Scale. To compare and highlight a number of usability issues, the researcher used two types of usability evaluation method 'User Testing' and 'Heuristic Evaluation'. In heuristic evaluation expert users used two M-banking apps i.e. Bank of Punjab (BOP) and MCB Islamic Bank (MIB) to evaluate them against Neilson 10 heuristics and extract the usability issues in apps. The user testing is then performed by novice users which includes tasks (translated from extracted problems by heuristic evaluation). After completion on whole testing users filled the post-test SUS’s questionnaire. The result shows that the overall success rate of the tasks was 83%, SUS score was 77 and overall relative time-based efficiency very 54.2%. The expert evaluators found 83% minor errors and 17% major errors. The finding of this paper shows  usability problems and recommendations are provided to increase the usability of mobile banking applications at the end of this paper.

scholarly journals ANALISIS USABILITAS PADA APLIKASI MANDIRI ONLINE

2020 ◽  
Vol 15 (1) ◽  
pp. 11
Author(s):  
Astrid Wahyu Adventri Wibowo
Keyword(s):  
Evaluation System ◽  
Internet Banking ◽  
Mobile Banking ◽  
Heuristic Evaluation ◽  
Online Application ◽  
Evaluation Approach ◽  
Usability Problems ◽  
System Usability Scale ◽  
System Usability ◽  
Search Feature

Internet banking atau mobile banking adalah salah satu bentuk aplikasi yang berbasis internet yang dapat digunakan sebagai pintu gerbang menuju dunia perbankan masa depan. Dalam memberikan layanan, pihak bank tidak ingin mengecewakan nasabahnya karena aplikasi internet banking yang sulit digunakan sehingga mengakibatkan nasabah gagal dalam mencari informasi atau gagal melakukan aktivitas perbankan. Melihat pentingnya usabilitas sebuah aplikasi, maka dilakukan penelitian terhadap aplikasi Mandiri Online untuk mengetahui kelayakan dari aplikasi tersebut, mengidentifikasi permasalahan usabilitas, serta menyusun rekomendasi perbaikan. Aplikasi tersebut diuji menggunakan System Usability Scale (SUS) dan pendekatan heuristic evaluation dengan responden sebanyak 40 orang untuk metode SUS dan 5 evaluator dengan kriteria single-expert untuk pendekatan heuristic evaluation. Hasil pengujian aplikasi Mandiri Online dengan instrumen SUS adalah sebesar 79,6 yang berarti aplikasi Mandiri Online dinyatakan dapat diterima (acceptable), termasuk dalam grade B dengan rating good. Dari penelitian ini juga diketahui bahwa terdapat beberapa permasalahan usabilitas mayor yang harus segera diperbaiki dan harus diberi prioritas tinggi. Dalam menyelesaikan permasalahan tersebut membutuhkan beberapa usaha, seperti  menambahkan fitur search untuk mencari nama bank, membuat pengelompokkan instansi pada menu multipayment, membuat atau menambahkan panduan penggunaan atau flowchart penggunaan Mandiri Online, dan menambahkan fitur help pada Mandiri Online. Abstract[Title: Usability Analysis of Mandiri Online Apllication] Internet banking or mobile banking is a form of internet-based application that can be used as a gateway to the future of banking. In providing services, banks won’t to let down their customers because of internet banking applications are difficult to use, resulting in failure to find information or fail to conduct banking activities. Seeing the importance of application usability, a study of Mandiri Online application was conducted to find out the appropriatness of the application, identify usability issues, and construct recommendations for application improvement. This application was tested using the System Usability Scale (SUS) and heuristic evaluation approach with 40 respondents for the SUS and 5 evaluators with single-expert criteria for the heuristic evaluation. The result of testing the Mandiri Online application with the SUS instrument amounted to 79,6 which means this application was declared acceptable, included in grade B, and with a good rating. From this study it is also known that there are some major usability problems that must be corrected immediately and must be given high priority. In solving these problems requires several efforts, such as adding search feature to search the bank’s name, creating agency groups on multipayment menu, creating or adding usage guidelines or flowcharts for using Mandiri Online, and adding help feature to Mandiri Online.Keywords: Heuristic Evaluation; System Usability Scale; Usability

scholarly journals EVALUASI DESAIN ANTARMUKA APLIKASI BPJSTKU MENGGUNAKAN HEURISTIC EVALUATION

BUANA ILMU ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 82-97
Author(s):  
Rini Malfiany ◽  
Donny Apdian ◽  
Shofa Shofiah Hilabi
Keyword(s):  
Old Age ◽  
User Satisfaction ◽  
Interface Design ◽  
Mobile Application ◽  
Quantitative Methods ◽  
Evaluation Method ◽  
Heuristic Evaluation ◽  
Average Value ◽  
Old Age Security ◽  
Usability Problems

BPJS Ketenagakerjaan adalah program jaminan sosial yang memberikan fasilitas layanan kepesertaan bagi tenaga kerja ataupun perusahaan (pemberi kerja). Salah satu program BPJS Ketenagakerjaan yang wajib diikuti ialah program Jaminan Hari Tua (JHT). Untuk mengetahui berapa saldo yang kita dapatkan setiap tahunnya, kita bisa mengetahui nya melalui sebuah aplikasi mobile untuk jaminan Hari Tua (JHT) yaitu aplikasi BPJSTKU. Aplikasi BPJSTKu merupakan aplikasi mobile untuk memberikan pelayanan bagi peserta yang dikhususkan pada tenaga kerja untuk mendapatkan informasi mengenai Saldo Jaminan Hari Tua (JHT) beserta rincian dari Saldo Jaminan Hari Tua (JHT) tahunan. Selain itu aplikasi tersebut menyediakan informasi mengenai data perserta BPJSTKU, simulasi Saldo Jaminan Hari Tua (JHT) juga menyediakan Formulir pengajuan Klaim pengambilan JHT secara online. Tujuan dibuatnya penelitian ini untuk mengetahui kepuasan atau kekecewaan dari pengguna aplikasi BPJSTKU ini, karena kepuasan pengguna itu merupakan salah satu faktor untuk menentukan tingkat usability sebuah aplikasi. Untuk menemukan masalah usability pada desain aplikasi BPJSTKU, penelitian ini dibuat dengan menggunakan metode evaluasi Heuristic. Jenis penelitian menggunakan metode kuantitatif karena mengukur kepuasan pengguna dengan Tingkat severity ratings pada masalah usability yang ditentukan dengan skala 0 sampai 4. Lokasi penelitian dilakukan di Karawang dengan sampel staf STMIK Rosma yang menggunakan Aplikasi BPJSTKU. Dari hasil pengukuran evaluasi heuristic menunjukkan kategori minor usability problem, perbaikan masalah ini diberikan prioritas yang rendah dengan nilai rata-rata 1.88 atau skala 2. Kata Kunci : Evaluasi Heuristic, Desain Antarmuka, BPJSTKU BPJS Employment is a social security program that provides membership service facilities for workers or companies (employers). One of the BPJS Employment programs that must be followed is the Old Age Security (JHT) program. To find out how much balance we get each year, we can find out through a mobile application for Old Age Security (JHT), namely the BPJSTKU application. The BPJSTKu application is a mobile application to provide services for participants devoted to the workforce to obtain information about the Old Age Security Balance (JHT) along with details of the annual Old Age Security Balance (JHT). In addition, the application provides information on BPJSTKU participant data, Simulation of Old Age Security Balance (JHT) also provides an online claim form for taking JHT. The purpose of this research is to find out the satisfaction or disappointment of the users of this BPJSTKU application, because user satisfaction is one of the factors to determine the usability level of an application. To find usability problems in the BPJSTKU application design, this study was made using the Heuristic evaluation method. This type of research uses quantitative methods because it measures user satisfaction with severity ratings on usability problems which are determined on a scale of 0 to 4. The research location was conducted in Karawang with a sample of STMIK Rosma staff who used the BPJSTKU application. From the results of the heuristic evaluation measurement, it shows the category of minor usability problems, repairing this problem is given a low priority with an average value of 1.88 or a scale of 2. Keywords: Heuristic Evaluation, Interface Design, BPJSTKU

scholarly journals Evaluasi Desain Antarmuka Portal Akademik Menggunakan Metode Heuristic Evaluation

2019 ◽  
Vol 3 (4) ◽  
pp. 391
Author(s):  
Murdiaty Murdiaty ◽  
Angela Angela ◽  
Chatrine Sylvia
Keyword(s):  
Interface Design ◽  
Evaluation Method ◽  
Ease Of Use ◽  
Portal System ◽  
Heuristic Evaluation ◽  
Academic Administration ◽  
Machine System ◽  
Final Project ◽  
Usability Problems ◽  
Computer Interaction

Evaluation of interface design is part of human and computer interaction (HCI-Human Computer Interaction). The focus of this study is to conduct heuristic evaluations on the interface design of an academic portal to determine the extent to which the academic portal meets the concept of usability. Academic portal is a website accessed by academics through a web browser. This portal can be accessed by students, lecturers, academic supervisors, Final Project supervisors, and other academics such as: Academic Administration Section (BAA), Study Programs, Libraries, Student Affairs, and Public Administration and Personnel Section (BAUK). This study uses heuristic evaluation as an approach in evaluating a human-machine system (man-machine system) in relation to academic portal ease of use (usability) and also severity ratings in addition to heuristic checklist.  This study involved several evaluators who would conduct an assessment by filling in the heuristic checklist. The expected results with the evaluator's heuristic evaluation method found usability problems related to the general interface. These results are expected to be used by Mikroskil's academic portal system developers to make improvements to the academic portal currently in use

scholarly journals Usability Evaluation of Hospital Information System According to Heuristic Evaluation

2021 ◽  
Vol 10 (1) ◽  
pp. 69
Author(s):  
Ahmad Azizi ◽  
Mahmood Maniati ◽  
Hadis Ghanbari-Adivi ◽  
Zeinab Aghajari ◽  
Sedigheh Hashemi ◽  
...  
Keyword(s):  
Information System ◽  
Information Systems ◽  
Health Information ◽  
User Satisfaction ◽  
Hospital Information System ◽  
Evaluation Method ◽  
Health Information Systems ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
Scientific Principles

Introduction: There are various applications and health information systems which have been developed to promote the effective retrieval of patient information, statistics, research, and education. Therefore, there is a need to design them in consistency with scientific principles of usability. To this end, the usability of hospital information sub-systems employed at the hospitals of Ahvaz were compared using heuristic evaluation method. The objective of the study was to assess the usability of hospital information system according to heuristic evaluation.Material and Methods: Six trained evaluators, independently determined the ADT subsystem, HIM subsystem, and NIS according to Nielsen’s 10 Heuristic Principles. Since more than half of the hospitals (about 54%) employed Sib application, no specific sampling method was used. After combining the usability problems, the average severity ratings of the problems were calculated, and then the subsystems were compared.Results: The number of the usability problems of the ADT information subsystem, HIM subsystem, and NIS were 40, 39, and 37, respectively. After merging the problems, the features of “user control and freedom” with 20 cases and “flexibility and efficiency of use” with six cases had the highest and the lowest inconsistencies with usability principles. The average severity ratings of the problems also varied between 1.7 and 3.Conclusion: Heuristic evaluation method is regarded as one of the approaches appropriate to identify usability problems in health information systems. Thus, it is advisable to utilize this method to modify the design of the systems and to improve their efficiency before their implementation in order to increase user satisfaction.

Mobile App to Support Teaching in Distance Mode at Fiji National University

2018 ◽  
Vol 8 (1) ◽  
pp. 25-37 ◽  
Author(s):  
Bimal Aklesh Kumar ◽  
Sailesh Chand
Keyword(s):  
Mobile Learning ◽  
User Satisfaction ◽  
Mobile App ◽  
Ease Of Use ◽  
Smart Phones ◽  
Learning Support ◽  
Usability Study ◽  
Usability Problems ◽  
National University

In order to assist in delivering of courses in distance mode at Fiji National University a mobile learning app was designed and evaluated. The main objective of this app was to provide learning support to learners who are studying in distance mode. The app was designed for android based smart phones and usability study was conducted to evaluate the app. The evaluation was conducted using twenty students who examined the system for ease of use, usefulness and user satisfaction. The results highlighted minor usability problems hence recommendations were derived to improve the app.

scholarly journals Perancangan Usability Website Interface Sistem Informasi Kerusakan Laboratorium Universitas AMIKOM Yogyakarta

Respati ◽  
2017 ◽  
Vol 12 (3) ◽  
Author(s):  
Mulia Sulistiyono
Keyword(s):  
Usability Testing ◽  
Ease Of Use ◽  
Mobile Technologies ◽  
Heuristic Evaluation ◽  
User Testing ◽  
First Semester ◽  
Software Applications ◽  
Usability Problems ◽  
Usability Analysis

INTISASIUsability sebagai ukuran kualitas pengalaman pengguna seringkali dikatakan sebagai suatu nilai penerimaan (acceptance) seseorang terhadap suatu produk ketika berinteraksi dengan sebuah antarmuka. Termasuk situs web, aplikasi perangkat lunak, teknologi bergerak, maupun peralatan-peralatan lain yang dioperasikan oleh pengguna. Kata usability mengacu pada sebuah metode yang digunakan untuk meningkatkan kemudahan penggunaan selama proses desain. Sistem Informasi Pelaporan Kerusakan Laboratorium (SIPKL) berfungsi memberikan segala bentuk informasi kerusakan yang terjadi didalam laboratorium. SIPKL merupakan sistem yang baru digunakan mulai semester genap tahun 2014, banyak sekali tanggapan dari para penggunanya yang terdiri dari : asisten praktikum, dosen praktikum, student staff/teknisi lab, serta laboran sehingga perlu ada evaluasi secara detail untuk mengetahui seberapa mudah website SIPKL digunakan salah satunya dengan analisa usability. Banyak metode yang dapat digunakan untuk mengidentifikasi masalah usability terutama dari sisi interface web. Dalam penelitian ini untuk mengukur aspek usability pada SIPKL dengan metode User Testing by Expert dan Heuristic Evaluation. Semua Atribut yang diteliti dengan evaluasi heuristic menunjukkan bahwa kendali dan kebebasan pengguna (Terdapat tombol bantu saat error, nilai : 1,70)  Fitur Bantuan dan Dokumentasi (terdapat menu help, nilai : 1,50), serta  Fleksibilitas dan Efisiensi (tata letak menu yang familiar, nilai : 2,10) memiliki masalah usability dengan tingkat kepuasan yang rendah dibanding atribut yang lain. sedangkan hasil user testing by expert memberikan rekomendasi pengembangan fungsional konten, stimulus bagi pengguna agar lebih mudah menggunakan website SIPKL..Kata kunci: Usability, Website Interface, Sistem Informasi, Usability Testing, Evaluasi Heuristik ABSTRACTUsability as a measure of the quality of the user experience is often said to be a person's acceptance of a product when interacting with an interface. Includes websites, software applications, mobile technologies, and other equipment operated by the user. The usability word refers to a method used to improve ease of use during the design process. . Sistem Informasi Pelaporan Kerusakan Laboratorium (SIPKL) serves to provide all forms of damage information that occurs in the laboratory. SIPKL is a newly used system from the first semester of 2014, a lot of responses from its users consisting of: lab assistant, practicum lecturer, student staff / lab technician, and laboran so there needs to be detailed evaluation to find out how easy SIPKL website used wrong only with usability analysis. Many methods can be used to identify usability problems especially from the web interface side. In this study to measure aspects of usability on SIPKL with User Testing by Expert method and Heuristic Evaluation. All Attributes studied with a heuristic evaluation show that control and freedom of the user (There are auxiliary buttons when error, value: 1.70) Help and Documentation Feature (there is a help menu, value: 1.50), and Flexibility and Efficiency (menu layout which is familiar, value: 2.10) has usability problems with a lower satisfaction level than other attributes., whereas the result of user testing by expert gives recommendations for the development of functional content, the stimulus for the user to make it easier to use the SIPKL website.Keywords :Usability, Website Interface, Information System, Usability Testing, Heuristik Evaluation 

scholarly journals A mobile app as an educational and motivational tool for adolescents in orthodontic practice

2020 ◽  
Vol 5 (2) ◽  
pp. 04-13
Author(s):  
Ana Patrícia Broxado Schettini Barretto ◽  
Silvia Vedovello ◽  
Heloisa Cristina Valdrighi ◽  
Marcelo Meneghim ◽  
Milton Santamaria-Jr
Keyword(s):  
User Satisfaction ◽  
Mobile Application ◽  
Orthodontic Treatment ◽  
Mobile App ◽  
Ease Of Use ◽  
Significance Level ◽  
Frequency Of Use ◽  
System Usability Scale ◽  
Orthodontic Patients ◽  
Comparative Statistical Analysis

Objective: To evaluate the acceptance of the mobile application (“app”) by adolescents in orthodontic treatment for a better applicability of this resource. Methods: Ninety orthodontic patients, aged between 13 and 17, of both sexes, used an application, chosen for presenting a Portuguese version and reaching the target audience. Then they registered their acceptance through the SUS (System Usability Scale) questionnaire, which measures user satisfaction through ease of use of the application, with its Satisfaction and Usability Indexes. The findings were subjected to descriptive and comparative statistical analysis using the Kruskal Wallis and Dunn test, adopting a significance level of 5%. Results: The application presented the above-average Satisfaction and Usability Index (79.1). The domain (quality component) with the highest index was "Learnability" (85,3), in relation to "Efficiency" (79,0), "Satisfaction" (76,0), "Memorability" (72,2) and "Errors" (71,4) (p≤0,05). Conclusion: Mobile app was accepted by adolescents in orthodontic treatment due to the ease and speed that it was used. However, its acceptance was negatively influenced by the reported frequency of use. Therefore, its application as an educational and motivational tool in clinical practice is suggested, as long as the different aspects that involve its best applicability are considered.

Mobile App to Support Teaching in Distance Mode at Fiji National University

2020 ◽  
pp. 642-655
Author(s):  
Bimal aklesh Kumar ◽  
Sailesh Chand
Keyword(s):  
Mobile Learning ◽  
User Satisfaction ◽  
Mobile App ◽  
Ease Of Use ◽  
Smart Phones ◽  
Learning Support ◽  
Usability Study ◽  
Usability Problems ◽  
National University

In order to assist in delivering of courses in distance mode at Fiji National University a mobile learning app was designed and evaluated. The main objective of this app was to provide learning support to learners who are studying in distance mode. The app was designed for android based smart phones and usability study was conducted to evaluate the app. The evaluation was conducted using twenty students who examined the system for ease of use, usefulness and user satisfaction. The results highlighted minor usability problems hence recommendations were derived to improve the app.

scholarly journals Development Framework for the Evaluation of Usability in E-Government: A Case Study of E-Finance Government of Malang

2017 ◽  
Vol 2 (2) ◽  
Author(s):  
Vivin Ayu Lestari
Keyword(s):  
User Satisfaction ◽  
Evaluation Method ◽  
Quality Criteria ◽  
User Testing ◽  
Web Based ◽  
Development Framework ◽  
Information And Communication ◽  
Important Quality ◽  
Effectiveness And Efficiency

E-government is an effort to utilize information and communication technology especially internet to improve public service quality which generally implemented in a web based application. Usability is one of the important quality criteria for the success of a web. In this study we developed a framework for evaluation of usability in e-government consisting of  eight stages: (1) determining the evaluation objectives, (2) determining the usability aspects, (3) determining the metrics usability, (4) selecting usability evaluation method candidates, (5) determining the required criteria of the method to be evaluated, (6) evaluating the method, (7) selecting and making the instrument, and (8) evaluate usability.. The results of the application of this framework in the case study of e-finance resulted in two methods used: user testing and questionnaires. The evaluation of usability in e-government for e-finance case studies using the proposed framework results in usability level of e-finance in terms of effectiveness, efficiency, and user satisfaction are 96%, 92%, and 70 respectively. Which can be identified to be grouped into 16 problems consisting of aspects of effectiveness and efficiency.

Development and Pilot-test of Blockchain based MyHealthData Platform (Preprint)

2021 ◽  
Author(s):  
Hyung-Jin Yoon ◽  
Ye Seul Bae ◽  
Yujin Park ◽  
Taekhoon Kim ◽  
Taehoon Ko ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Personal Information ◽  
Personal Data ◽  
Mobile App ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Data Conversion ◽  
Perceived Ease Of Use ◽  
Health Checkup ◽  
Healthcare Data

BACKGROUND The concept of MyData emerged as a paradigm shift in personal data management and the process of seeking to transform the current organization-centered system. MyData enables the utilization of one’s own personal information that is scattered among various institutions as a system for data subjects to exercise rights of self-determination. OBJECTIVE We aimed to develop and demonstrate a MyData platform (MyHealthData) that allows data subjects to download and manage health-related personal data stored in various medical institutions. METHODS The platform consists of a mobile app for users, API (application program interface) for data conversion and exchange installed in the hospital information system (HIS), and a relay server connected to the blockchain to prove data integrity. User surveys were conducted to explore perceived usefulness, perceived ease of use, and satisfaction. RESULTS We provided four services to users through the platform developed in this study: inquiring about medical and health checkup records, health coaching, checking conditions of participation in clinical research, and claims, by using an app. A total of 1,228 participants signed for the service and the overall user satisfaction was high, especially with ‘inquire about medical and health checkup records.’ CONCLUSIONS MyData brings a user-centered paradigm in which data subjects can directly participate in the use of their own data. MyData will improve healthcare data interoperability, allowing it to be used not only in research areas but also in other areas by sharing and integrating various healthcare data.  

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