scholarly journals EVALUASI DESAIN ANTARMUKA APLIKASI BPJSTKU MENGGUNAKAN HEURISTIC EVALUATION

BUANA ILMU ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 82-97
Author(s):  
Rini Malfiany ◽  
Donny Apdian ◽  
Shofa Shofiah Hilabi
Keyword(s):  
Old Age ◽  
User Satisfaction ◽  
Interface Design ◽  
Mobile Application ◽  
Quantitative Methods ◽  
Evaluation Method ◽  
Heuristic Evaluation ◽  
Average Value ◽  
Old Age Security ◽  
Usability Problems

BPJS Ketenagakerjaan adalah program jaminan sosial yang memberikan fasilitas layanan kepesertaan bagi tenaga kerja ataupun perusahaan (pemberi kerja). Salah satu program BPJS Ketenagakerjaan yang wajib diikuti ialah program Jaminan Hari Tua (JHT). Untuk mengetahui berapa saldo yang kita dapatkan setiap tahunnya, kita bisa mengetahui nya melalui sebuah aplikasi mobile untuk jaminan Hari Tua (JHT) yaitu aplikasi BPJSTKU. Aplikasi BPJSTKu merupakan aplikasi mobile untuk memberikan pelayanan bagi peserta yang dikhususkan pada tenaga kerja untuk mendapatkan informasi mengenai Saldo Jaminan Hari Tua (JHT) beserta rincian dari Saldo Jaminan Hari Tua (JHT) tahunan. Selain itu aplikasi tersebut menyediakan informasi mengenai data perserta BPJSTKU, simulasi Saldo Jaminan Hari Tua (JHT) juga menyediakan Formulir pengajuan Klaim pengambilan JHT secara online. Tujuan dibuatnya penelitian ini untuk mengetahui kepuasan atau kekecewaan dari pengguna aplikasi BPJSTKU ini, karena kepuasan pengguna itu merupakan salah satu faktor untuk menentukan tingkat usability sebuah aplikasi. Untuk menemukan masalah usability pada desain aplikasi BPJSTKU, penelitian ini dibuat dengan menggunakan metode evaluasi Heuristic. Jenis penelitian menggunakan metode kuantitatif karena mengukur kepuasan pengguna dengan Tingkat severity ratings pada masalah usability yang ditentukan dengan skala 0 sampai 4. Lokasi penelitian dilakukan di Karawang dengan sampel staf STMIK Rosma yang menggunakan Aplikasi BPJSTKU. Dari hasil pengukuran evaluasi heuristic menunjukkan kategori minor usability problem, perbaikan masalah ini diberikan prioritas yang rendah dengan nilai rata-rata 1.88 atau skala 2. Kata Kunci : Evaluasi Heuristic, Desain Antarmuka, BPJSTKU BPJS Employment is a social security program that provides membership service facilities for workers or companies (employers). One of the BPJS Employment programs that must be followed is the Old Age Security (JHT) program. To find out how much balance we get each year, we can find out through a mobile application for Old Age Security (JHT), namely the BPJSTKU application. The BPJSTKu application is a mobile application to provide services for participants devoted to the workforce to obtain information about the Old Age Security Balance (JHT) along with details of the annual Old Age Security Balance (JHT). In addition, the application provides information on BPJSTKU participant data, Simulation of Old Age Security Balance (JHT) also provides an online claim form for taking JHT. The purpose of this research is to find out the satisfaction or disappointment of the users of this BPJSTKU application, because user satisfaction is one of the factors to determine the usability level of an application. To find usability problems in the BPJSTKU application design, this study was made using the Heuristic evaluation method. This type of research uses quantitative methods because it measures user satisfaction with severity ratings on usability problems which are determined on a scale of 0 to 4. The research location was conducted in Karawang with a sample of STMIK Rosma staff who used the BPJSTKU application. From the results of the heuristic evaluation measurement, it shows the category of minor usability problems, repairing this problem is given a low priority with an average value of 1.88 or a scale of 2. Keywords: Heuristic Evaluation, Interface Design, BPJSTKU

scholarly journals Evaluasi Desain Antarmuka Portal Akademik Menggunakan Metode Heuristic Evaluation

2019 ◽  
Vol 3 (4) ◽  
pp. 391
Author(s):  
Murdiaty Murdiaty ◽  
Angela Angela ◽  
Chatrine Sylvia
Keyword(s):  
Interface Design ◽  
Evaluation Method ◽  
Ease Of Use ◽  
Portal System ◽  
Heuristic Evaluation ◽  
Academic Administration ◽  
Machine System ◽  
Final Project ◽  
Usability Problems ◽  
Computer Interaction

Evaluation of interface design is part of human and computer interaction (HCI-Human Computer Interaction). The focus of this study is to conduct heuristic evaluations on the interface design of an academic portal to determine the extent to which the academic portal meets the concept of usability. Academic portal is a website accessed by academics through a web browser. This portal can be accessed by students, lecturers, academic supervisors, Final Project supervisors, and other academics such as: Academic Administration Section (BAA), Study Programs, Libraries, Student Affairs, and Public Administration and Personnel Section (BAUK). This study uses heuristic evaluation as an approach in evaluating a human-machine system (man-machine system) in relation to academic portal ease of use (usability) and also severity ratings in addition to heuristic checklist.  This study involved several evaluators who would conduct an assessment by filling in the heuristic checklist. The expected results with the evaluator's heuristic evaluation method found usability problems related to the general interface. These results are expected to be used by Mikroskil's academic portal system developers to make improvements to the academic portal currently in use

scholarly journals COMPARISON OF HEURISTIC EVALUATION AND COGNITIVE WALKTHROUGH METHODS IN DOING USABILITY EVALUATION OF MOBILE-BASED DEL EGOV CENTRE HOSPITAL INFORMATION SYSTEM

SEMINASTIKA ◽  
2021 ◽  
Vol 3 (1) ◽  
pp. 99-106
Author(s):  
Gracella Tambunan ◽  
Lit Malem Ginting
Keyword(s):  
Mobile Application ◽  
Evaluation Method ◽  
Likert Scale ◽  
Usability Evaluation ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
Interactive Product ◽  
Cognitive Walkthrough ◽  
Centre Hospital ◽  
Usability Evaluation Methods

Usability is a factor that indicates the success of an interactive product or system, such as a mobile application. The increasing use of smartphones demands a more accurate and effective usability evaluation method to find usability problems, so that they can be used for product improvement in the development process. This study compares the Cognitive Walkthrough method with Heuristic Evaluation in evaluating the usability of the SIRS Del eGov Center mobile application. Evaluation with these two methods will be carried out by three evaluators who act as experts. Finding problems and recommending improvements from each method will produce an improvement prototype made in the form of a high-fidelity prototype. Each prototype will be tested against ten participants using the Usability Testing method, which will generate scores through the SUS table. From the test scores, the percentage of Likert scale and the success rate of each prototype will be found. The results show that between the two usability evaluation methods, the Heuristic Evaluation method is the more effective method, finds more usability problems, and has a higher Likert scale percentage, which is 66.5%, while Cognitive Walkthrough is 64.75%.

scholarly journals Usability Evaluation of Hospital Information System According to Heuristic Evaluation

2021 ◽  
Vol 10 (1) ◽  
pp. 69
Author(s):  
Ahmad Azizi ◽  
Mahmood Maniati ◽  
Hadis Ghanbari-Adivi ◽  
Zeinab Aghajari ◽  
Sedigheh Hashemi ◽  
...  
Keyword(s):  
Information System ◽  
Information Systems ◽  
Health Information ◽  
User Satisfaction ◽  
Hospital Information System ◽  
Evaluation Method ◽  
Health Information Systems ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
Scientific Principles

Introduction: There are various applications and health information systems which have been developed to promote the effective retrieval of patient information, statistics, research, and education. Therefore, there is a need to design them in consistency with scientific principles of usability. To this end, the usability of hospital information sub-systems employed at the hospitals of Ahvaz were compared using heuristic evaluation method. The objective of the study was to assess the usability of hospital information system according to heuristic evaluation.Material and Methods: Six trained evaluators, independently determined the ADT subsystem, HIM subsystem, and NIS according to Nielsen’s 10 Heuristic Principles. Since more than half of the hospitals (about 54%) employed Sib application, no specific sampling method was used. After combining the usability problems, the average severity ratings of the problems were calculated, and then the subsystems were compared.Results: The number of the usability problems of the ADT information subsystem, HIM subsystem, and NIS were 40, 39, and 37, respectively. After merging the problems, the features of “user control and freedom” with 20 cases and “flexibility and efficiency of use” with six cases had the highest and the lowest inconsistencies with usability principles. The average severity ratings of the problems also varied between 1.7 and 3.Conclusion: Heuristic evaluation method is regarded as one of the approaches appropriate to identify usability problems in health information systems. Thus, it is advisable to utilize this method to modify the design of the systems and to improve their efficiency before their implementation in order to increase user satisfaction.

scholarly journals Evaluation of User Experience Information Systems Using Heuristic Evaluation (Case Study of STMIK Amik Riau Student Portal)

2021 ◽  
Vol 4 (2) ◽  
pp. 180-188
Author(s):  
Heru Satria Surya ◽  
Benino Giordiola Millenio ◽  
Junadhi Junadhi ◽  
Silvyana Dwi Putri
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Interface Design ◽  
Evaluation Method ◽  
Heuristic Evaluation ◽  
Web Portal ◽  
Corporate Websites ◽  
Other Information ◽  
Academic Information ◽  
Almost All

The academic information system is an important system to supports lecture activities. Is used by almost all elements in the university, both students, lecturers, staff and leaders. This research uses Heuristic Evaluation as an inference method to assess the components of learnability, efficiency, memorability, errors, and satisfaction. for various cases, such as designing academic and corporate websites with reference to these problems, it is necessary to evaluate the usability of STMIK Amik Riau information system. STMIK Amik Riau implements an integrated information system to support fast and real-time information management processes of STMIK Amik Riau information system includes various services such as E-KRS, E-KTM, E-EDOM, and other information. The aim is to identify problems related to the usability of the website. The data collection method in this research was carried out using questionnaire, containing a list of questions distributed via google form to respondents, its about 100 students of STMIK Amik Riau. Based on the analysis conducted using the Heuristic Evaluation method, the evaluation results of STMIK Amik Riau web portal have met the usability criteria with an average of 78.71915% where P > 60% and provides user satisfaction in accessing STMIK Amik Riau web portal. STMIK Amik Riau's web interface design is quite good. These results are based on the results of Likert scale score which states that the respondents agree.

scholarly journals Analyzing Usability of Mobile Banking Applications in Pakistan

2021 ◽  
Vol 5 (2) ◽  
pp. 25-35
Author(s):  
Hafiz Abid Mahmood Malik ◽  
Abdulhafeez Muhammad ◽  
Usama Sajid
Keyword(s):  
User Satisfaction ◽  
Evaluation Method ◽  
Mobile App ◽  
Ease Of Use ◽  
Mobile Banking ◽  
Heuristic Evaluation ◽  
User Testing ◽  
Usability Problems ◽  
System Usability Scale ◽  
Mobile Banking Applications

Usability is a key factor in the quality of the product, which includes ease of use, user satisfaction and the ability of the user to quickly understand the product without practice. As smartphone usage increases, most organizations have shifted their services to mobile applications, such as m-banking. Most of the people uses banking services but hesitate to use m-banking due to complex interfaces. Usability researchers concentrate on the value of design simplicity so that users can perform a particular task with satisfaction, efficiency, and effectiveness. If a mobile app lacks one of these usability features, users may get confused while using the app. This research examines the key usability issues in existing m-banking after checking the usability satisfaction level through System Usability Scale. To compare and highlight a number of usability issues, the researcher used two types of usability evaluation method 'User Testing' and 'Heuristic Evaluation'. In heuristic evaluation expert users used two M-banking apps i.e. Bank of Punjab (BOP) and MCB Islamic Bank (MIB) to evaluate them against Neilson 10 heuristics and extract the usability issues in apps. The user testing is then performed by novice users which includes tasks (translated from extracted problems by heuristic evaluation). After completion on whole testing users filled the post-test SUS’s questionnaire. The result shows that the overall success rate of the tasks was 83%, SUS score was 77 and overall relative time-based efficiency very 54.2%. The expert evaluators found 83% minor errors and 17% major errors. The finding of this paper shows  usability problems and recommendations are provided to increase the usability of mobile banking applications at the end of this paper.

Cognitive Graphical Walkthrough Interface Evaluation

2006 ◽  
pp. 73-78 ◽  
Author(s):  
Athanasis Karoulis ◽  
Stavros Demetriadis ◽  
Andreas Pombortsis
Keyword(s):  
Interface Design ◽  
Formative Evaluation ◽  
Evaluation Method ◽  
Main Idea ◽  
Point Of View ◽  
Cognitive Domain ◽  
Usability Problems ◽  
Usability Problem ◽  
Basic Characteristics ◽  
Under Construction

Interface evaluation of a software system is a procedure intended to identify and propose solutions for usability problems caused by the specific software design. The term evaluation generally refers to the process of “gathering data about the usability of a design or product by a specified group of users for a particular activity within a specified environment or work context” (Preece et al., 1994, p. 602). As already stated, the main goal of an interface evaluation is to discover usability problems. A usability problem may be defined as anything that interferes with a user’s ability to efficiently and effectively complete tasks (Karat et al., 1992). The most applied interface evaluation methodologies are the expert-based and the empirical (user-based) evaluations. Expert evaluation is a relatively cheap and efficient formative evaluation method applied even on system prototypes or design specifications up to the almost-ready-to-ship product. The main idea is to present the tasks supported by the interface to an interdisciplinary group of experts, who will take the part of would-be users and try to identify possible deficiencies in the interface design. According to Reeves (1993), expert-based evaluations are perhaps the most applied evaluation strategy. They provide a crucial advantage that makes them more affordable compared to the empirical ones; in general, it is easier and cheaper to find experts rather than users who are eager to perform the evaluation. The main idea is that experts from different cognitive domains (at least one from the domain of HCI and one from the cognitive domain under evaluation) are asked to judge the interface, everyone from his or her own point of view. It is important that they all are experienced, so they can see the interface through the eyes of the user and reveal problems and deficiencies of the interface. One strong advantage of the methods is that they can be applied very early in the design cycle, even on paper mock-ups. The expert’s expertise allows the expert to understand the functionality of the system under construction, even if the expert lacks the whole picture of the product. A first look at the basic characteristics would be sufficient for an expert. On the other hand, user-based evaluations can be applied only after the product has reached a certain level of completion.

scholarly journals PENGEMBANGAN KUESIONER UNTUK MENGEVALUASI USABILITAS E-LEARNING

1970 ◽  
Vol 2 (1) ◽  
Author(s):  
Amalia Kiswandari ◽  
Rini Dharmastiti ◽  
Andi Rahadiyan Wijaya
Keyword(s):  
Interface Design ◽  
Effective Interaction ◽  
Main Tool ◽  
Mean Value ◽  
User Characteristics ◽  
Average Value ◽  
Existing Problems ◽  
Usability Problems ◽  
E Learning ◽  
Measuring Tool

Interface design of e-learning sometimes people see only as a choice, not the main point. But, the basic thing about interface is it the main tool that have function to give user direction about how is using e-learning because it covers all element in e-learning. Usability is the tool that can measure the effective interaction between user and interface to achieve specific purpose. Questionnaire is a tool that practical, efficient and the most using tool to evaluate the usability. But, there is not yet a specific questionnaire in Indonesia that can evaluate usability of e-learning in general.The purpose of this study is to develop a measuring tool which is questionnaire that can capture usability problems in e-learning, know the usability questions attributes that become themost influence on the evaluation of the usability case studies in e-learning, and evaluate the problem of usability in the case study with the questionnaires which have been developed. The object of this study is an e-learning developed by the University of Gadjah Mada, namely eLisa, Synthesis (Faculty of Economics and Business), Gamel (Faculty of Medicine), and Papyrus (Department of Electrical Engineering and Information Technology). A sample of 317 respondents.The results of this study are valid and reliable questionnaire, and obtained 14 usability dimensions with 56 variables question from factor analysis result. This questionnaire has the consistency and relevance with the problems that reflected in open-ended questions, covered views from the mean value of merit usability. The comparison of four e-learning is a consistent ratings between the average value of variable merit 56 questions on the contents of the variable 5 questions in the concluding section. The result of comparisons with other questionnaires showed that the questionnaire is more effective because it can cover 73.21% of the existing problems in a more specific eLisa and evaluate a problem of usability.This research can still be developed and refined from research object of e-learning are more general by a combination of respondents from several countries to prove the relationship of user characteristics in terms of preference, culture, and language affect the evaluation of each individual to the usabiltity of e-elarning.

Examination of the Use of Nielsen’s 10 Usability Heuristics & Outlooks for the Future

2017 ◽  
Vol 61 (1) ◽  
pp. 1472-1475 ◽  
Author(s):  
Emily Gonzalez-Holland ◽  
Daphne Whitmer ◽  
Larry Moralez ◽  
Mustapha Mouloua
Keyword(s):  
Design Process ◽  
Interface Design ◽  
Cost Effective ◽  
Rapid Expansion ◽  
Heuristic Methods ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
The Future ◽  
Usability Evaluation Methods ◽  
Practical Implications

Heuristics are commonly employed throughout various stages of the design process to evaluate the usability of interfaces. Heuristic Evaluation (HE) provides researchers with a cost effective and practical means to effectively assess designs. In this article, we aim to outline the development and application of one of the most frequently cited set of heuristic evaluation tools, Nielsen’s (1994) 10 usability heuristics. Nielsen’s heuristics have not only been applied to various modalities of interface design, but have also been compared to other usability evaluation methods. Moreover, in many cases they have been modified so that they can be applied in an ever-changing socio-technical environment. In reviewing these developments, we propose theoretical and practical implications of these heuristic methods and present an outlook for the future. We argue that with the rapid expansion and growth of technology in the last 20 years, Nielsen’s 10 usability heuristics may need an update to remain consistent with modern usability problems.

scholarly journals A fuzzy method for the usability evaluation of nuclear medical equipment

2021 ◽  
Vol 9 (2A) ◽  
Author(s):  
Cláudio Henrique dos Santos Grecco ◽  
Isaac José Antonio Luquetti Dos Santos ◽  
Marcos Santana Farias ◽  
Larissa Pereira De Farias ◽  
Alfredo Marques Vianna Filho
Keyword(s):  
Interface Design ◽  
Medical Equipment ◽  
Evaluation Method ◽  
Usability Evaluation ◽  
International Standards ◽  
Product Development Process ◽  
Usability Problems ◽  
Practical Evaluation ◽  
Wide Range ◽  
High Degree

To avoid errors when handling nuclear medical equipment, it is important to develop products with a high degree of usability. This can be achieved by performing usability evaluations in the product development process to detect and mitigate potential usability problems. Usability evaluation focuses on how well users can learn and use a product to achieve their goals. To gather information about usability, practitioners use a variety of methods that gather feedback from users about an existing interface or plans related to a new interface. A wide range of usability evaluation methods have been proposed, but few methods focus on developing an objective and practical evaluation method for usability. Moreover, the usability evaluations are based on human judgments and most methods cannot fully solve the subjectivity of these evaluations. In order to remedy this deficiency, the purpose of this work is to adopt a Fuzzy Set Theory (FST) approach to establish a method for the usability evaluation of nuclear medical equipment based on usability heuristics for user interface design and international standards for ergonomics of human-system interaction. To exemplify the method we performed a usability evaluating of the Digital Spectrometer ESP 13004 by testing it with representative users. The results showed that the method is a proactive tool to provide a basis for checking usability of medical device interfaces.

scholarly journals Key Design Characteristics for Developing Usable E-Commerce Websites in the Arab World

10.28945/3569 ◽  
2016 ◽  
Vol 19 ◽  
pp. 253-275 ◽  
Author(s):  
Layla Hasan
Keyword(s):  
Developing Countries ◽  
Evaluation Method ◽  
Arab World ◽  
Usability Evaluation ◽  
The Internet ◽  
Heuristic Evaluation ◽  
Priority Level ◽  
Good Design ◽  
Usability Problems ◽  
Design Characteristics

This research aims to suggest key design characteristics that are necessary for developing usable e-commerce websites in the Arab world. A comprehensive usability evaluation of four leading Arab e-commerce websites was conducted using the heuristic evaluation method. The results identified major and minor usability problems and major and minor good design characteristics on the selected websites. Based on the results, 51 key design characteristics were suggested. The recommended key design characteristics comprised two levels according to their priority: level one which includes mandatory key design characteristics and level two which includes supplementary design characteristics. The key design characteristics in each level were categorized under specific pages and areas that can be found on any e-commerce website. Such categorizations could direct website evaluators and designers to important pages and areas that should be considered to improve the overall usability of e-commerce websites. The results of this research are particularly important to developing countries which are still facing challenges that may affect the design and accessibility of usable and useful websites. These relate to low speed of accessing the Internet and a lack of website designers who have experience in customers’ needs and websites’ usable design characteristics.

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