Social Media Engineering for Issues Feature Extraction using Categorization Knowledge Modelling and Rule-based Sentiment Analysis

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
M Tafaquh Fiddin Al Islami ◽  
Ali Ridho Barakbah ◽  
Tri Harsono
Keyword(s):  
Social Media ◽  
Feature Extraction ◽  
Sentiment Analysis ◽  
Knowledge Modelling ◽  
Rule Based ◽  
Space Transformation ◽  
Data Vector ◽  
Textual Data ◽  
A Company ◽  
Media Data

A company maintains and improves its quality services by paying attention to reviews and complaints from users. The complaints from users are commonly written using human natural language expression so that their messages are computationally difficult to extract and proceed. To overcome this difficulty, in this study, we presented a new system for issues feature extraction from users’ reviews and complaints from social media data. This system consists of four main functions: (1) Data Crawling and Preprocessing, (2) Categorization Knowledge Modelling, (3) Rule-based Sentiment Analysis, and (4) Application Environment. Data Crawling and Preprocessing provides data acquisition from users’ tweets on social media, crawls the data and applies the data preprocessing. Categorization Knowledge Modelling provides text mining of textual data, vector space transformation to create knowledge metadata, context recognition of keyword queries to the knowledge metadata, and similarity measurement for categorization. In the Rule-based Sentiment Analysis, we developed our own rules of computatioal linguistics to measure polarity of sentiment. Application Environment consists of 3 layers: database management, back-end services and front-end services. For applicability of our proposed system, we conducted two kinds of experimental study: (1) categorization performance, and (2) sentiment analysis performance. For categorization performance, we used 8743 tweet data and performed 82% of accuracy. For categorization performance, we made experiments on 217 tweet data and performed 92% of accuracy.

scholarly journals Visual Sentiment Analysis on Social Media Data

2021 ◽  
pp. 366-372
Author(s):  
Harshala Bhoir ◽  
K. Jayamalini
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
State Of The Art ◽  
Social Media Data ◽  
Media Image ◽  
The Social ◽  
Textual Data ◽  
Art Works ◽  
Negative Sentiment ◽  
Media Data

Visual sentiment analysis is the way to automatically recognize positive and negative emotions from images, videos, graphics, stickers etc. To estimate the polarity of the sentiment evoked by images in terms of positive or negative sentiment, most of the state-of-the-art works exploit the text associated to a social post provided by the user. However, such textual data is typically noisy due to the subjectivity of the user which usually includes text useful to maximize the diffusion of the social post. Proposed system will extract and employ an Objective Text description of images automatically extracted from the visual content rather than the classic Subjective Text provided by the user. The proposed System will extract three views visual view, subjective text view and objective text view of social media image and will give sentiment polarity positive, negative or neutral based on hypothesis table.

scholarly journals Using Social Media in Tourist Sentiment Analysis: A Case Study of Andalusia during the Covid-19 Pandemic

2021 ◽  
Vol 13 (7) ◽  
pp. 3836
Author(s):  
David Flores-Ruiz ◽  
Adolfo Elizondo-Salto ◽  
María de la O. Barroso-González
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Cost Savings ◽  
Mass Scale ◽  
Tourism Sector ◽  
The Social ◽  
Analytical Tools ◽  
Media Data

This paper explores the role of social media in tourist sentiment analysis. To do this, it describes previous studies that have carried out tourist sentiment analysis using social media data, before analyzing changes in tourists’ sentiments and behaviors during the COVID-19 pandemic. In the case study, which focuses on Andalusia, the changes experienced by the tourism sector in the southern Spanish region as a result of the COVID-19 pandemic are assessed using the Andalusian Tourism Situation Survey (ECTA). This information is then compared with data obtained from a sentiment analysis based on the social network Twitter. On the basis of this comparative analysis, the paper concludes that it is possible to identify and classify tourists’ perceptions using sentiment analysis on a mass scale with the help of statistical software (RStudio and Knime). The sentiment analysis using Twitter data correlates with and is supplemented by information from the ECTA survey, with both analyses showing that tourists placed greater value on safety and preferred to travel individually to nearby, less crowded destinations since the pandemic began. Of the two analytical tools, sentiment analysis can be carried out on social media on a continuous basis and offers cost savings.

Comparison of different neural networks in sentiment analysis of social media data

2021 ◽  
Author(s):  
Vadim Moshkin ◽  
Andrew Konstantinov ◽  
Nadezhda Yarushkina ◽  
Alexander Dyrnochkin
Keyword(s):  
Neural Networks ◽  
Social Media ◽  
Sentiment Analysis ◽  
Social Media Data ◽  
Media Data

scholarly journals Analisis Sentimen Data Twitter Tentang Pasangan Capres-Cawapres Pemilu 2019 Dengan Metode Lexicon Based Dan Support Vector Machine

2019 ◽  
Vol 11 (2) ◽  
pp. 144
Author(s):  
Danar Wido Seno ◽  
Arief Wibowo
Keyword(s):  
Social Media ◽  
Support Vector Machine ◽  
Sentiment Analysis ◽  
Vice President ◽  
Training Data ◽  
Support Vector ◽  
New Words ◽  
Textual Data ◽  
Data Content ◽  
Combination Of Methods

Social media writing content growing make a lot of new words that appear on Twitter in the form of words and abbreviations that appear so that sentiment analysis is increasingly difficult to get high accuracy of textual data on Twitter social media. In this study, the authors conducted research on sentiment analysis of the pairs of candidates for President and Vice President of Indonesia in the 2019 Elections. To obtain higher accuracy results and accommodate the problem of textual data development on Twitter, the authors conducted a combination of methods to conduct the sentiment analysis with unsupervised and supervised methods. namely Lexicon Based. This study used Twitter data in October 2018 using the search keywords with the names of each pair of candidates for President and Vice President of the 2019 Elections totaling 800 datasets. From the study with 800 datasets the best accuracy was obtained with a value of 92.5% with 80% training data composition and 20% testing data with a Precision value in each class between 85.7% - 97.2% and Recall value for each class among 78, 2% - 93.5%. With the Lexicon Based method as a labeling dataset, the process of labeling the Support Vector Machine dataset is no longer done manually but is processed by the Lexicon Based method and the dictionary on the lexicon can be added along with the development of data content on Twitter social media.

scholarly journals Sentiment Analysis in Social Media using Machine Learning Techniques

2020 ◽  
pp. 193-201 ◽  
Author(s):  
Hayder A. Alatabi ◽  
Ayad R. Abbas
Keyword(s):  
Machine Learning ◽  
Social Media ◽  
Sentiment Analysis ◽  
Machine Learning Techniques ◽  
Great Success ◽  
Social Media Data ◽  
Learning Techniques ◽  
The World ◽  
Analysis System ◽  
Media Data

Over the last period, social media achieved a widespread use worldwide where the statistics indicate that more than three billion people are on social media, leading to large quantities of data online. To analyze these large quantities of data, a special classification method known as sentiment analysis, is used. This paper presents a new sentiment analysis system based on machine learning techniques, which aims to create a process to extract the polarity from social media texts. By using machine learning techniques, sentiment analysis achieved a great success around the world. This paper investigates this topic and proposes a sentiment analysis system built on Bayesian Rough Decision Tree (BRDT) algorithm. The experimental results show the success of this system where the accuracy of the system is more than 95% on social media data.

Product Review Analysis Using Social Media Data Based on Sentiment Analysis

2020 ◽  
pp. 527-533
Author(s):  
S. M. Mazharul Hoque Chowdhury ◽  
Sheikh Abujar ◽  
Ohidujjaman ◽  
Khalid Been Md. Badruzzaman ◽  
Syed Akhter Hossain
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Product Review ◽  
Social Media Data ◽  
Review Analysis ◽  
Media Data

Employing the Sentiment Analysis Tool in NVivo 11 Plus on Social Media Data

2017 ◽  
pp. 175-244
Author(s):  
Shalin Hai-Jew
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Analysis Tool ◽  
Attitudes And Beliefs ◽  
Social Media Data ◽  
Public Issues ◽  
Public Events ◽  
Brand Reputation ◽  
Text Corpora ◽  
Media Data

Sentiment analysis has been used to assess people's feelings, attitudes, and beliefs, ranging from positive to negative, on a variety of phenomena. Several new autocoding features in NVivo 11 Plus enable the capturing of sentiment analysis and extraction of themes from text datasets. This chapter describes eight scenarios in which these tools may be applied to social media data, to (1) profile egos and entities, (2) analyze groups, (3) explore metadata for latent public conceptualizations, (4) examine trending public issues, (5) delve into public concepts, (6) observe public events, (7) analyze brand reputation, and (8) inspect text corpora for emergent insights.

scholarly journals Sentiment Analysis Methods for HPV Vaccines Related Tweets Based on Transfer Learning

Healthcare ◽  
2020 ◽  
Vol 8 (3) ◽  
pp. 307
Author(s):  
Li Zhang ◽  
Haimeng Fan ◽  
Chengxia Peng ◽  
Guozheng Rao ◽  
Qing Cong
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Transfer Learning ◽  
Hpv Vaccination ◽  
Experimental Results ◽  
Fine Tuning ◽  
Hpv Vaccines ◽  
Social Media Data ◽  
Public Sentiment ◽  
Media Data

The widespread use of social media provides a large amount of data for public sentiment analysis. Based on social media data, researchers can study public opinions on human papillomavirus (HPV) vaccines on social media using machine learning-based approaches that will help us understand the reasons behind the low vaccine coverage. However, social media data is usually unannotated, and data annotation is costly. The lack of an abundant annotated dataset limits the application of deep learning methods in effectively training models. To tackle this problem, we propose three transfer learning approaches to analyze the public sentiment on HPV vaccines on Twitter. One was transferring static embeddings and embeddings from language models (ELMo) and then processing by bidirectional gated recurrent unit with attention (BiGRU-Att), called DWE-BiGRU-Att. The others were fine-tuning pre-trained models with limited annotated data, called fine-tuning generative pre-training (GPT) and fine-tuning bidirectional encoder representations from transformers (BERT). The fine-tuned GPT model was built on the pre-trained generative pre-training (GPT) model. The fine-tuned BERT model was constructed with BERT model. The experimental results on the HPV dataset demonstrated the efficacy of the three methods in the sentiment analysis of the HPV vaccination task. The experimental results on the HPV dataset demonstrated the efficacy of the methods in the sentiment analysis of the HPV vaccination task. The fine-tuned BERT model outperforms all other methods. It can help to find strategies to improve vaccine uptake.

scholarly journals Mining social media data to investigate patient perceptions regarding DMARD pharmacotherapy for rheumatoid arthritis

2020 ◽  
Vol 79 (11) ◽  
pp. 1432-1437 ◽  
Author(s):  
Chanakya Sharma ◽  
Samuel Whittle ◽  
Pari Delir Haghighi ◽  
Frada Burstein ◽  
Roee Sa'adon ◽  
...  
Keyword(s):  
Rheumatoid Arthritis ◽  
Social Media ◽  
Side Effects ◽  
Sentiment Analysis ◽  
Computer Algorithms ◽  
Social Media Platforms ◽  
Synthetic Agents ◽  
Positive Sentiment ◽  
Negative Sentiment ◽  
Media Data

ObjectivesWe hypothesise that patients have a positive sentiment regarding biological/targeted synthetic disease modifying anti-rheumatic drugs (b/tsDMARDs) and a negative sentiment towards conventional synthetic agents (csDMARDs). We analysed discussions on social media platforms regarding DMARDs to understand the collective sentiment expressed towards these medications.MethodsTreato analytics were used to download all available posts on social media about DMARDs in the context of rheumatoid arthritis. Strict filters ensured that user generated content was downloaded. The sentiment (positive or negative) expressed in these posts was analysed for each DMARD using sentiment analysis. We also analysed the reason(s) for this sentiment for each DMARD, looking specifically at efficacy and side effects.ResultsComputer algorithms analysed millions of social media posts and included 54 742 posts about DMARDs. We found that both classes had an overall positive sentiment. The ratio of positive to negative posts was higher for b/tsDMARDs (1.210) than for csDMARDs (1.048). Efficacy was the most commonly mentioned reason in posts with a positive sentiment and lack of efficacy was the most commonly mentioned reason for a negative sentiment. These were followed by the presence/absence of side effects in negative or positive posts, respectively.ConclusionsPublic opinion on social media is generally positive about DMARDs. Lack of efficacy followed by side effects were the most common themes in posts with a negative sentiment. There are clear reasons why a DMARD generates a positive or negative sentiment, as the sentiment analysis technology becomes more refined, targeted studies could be done to analyse these reasons and allow clinicians to tailor DMARDs to match patient needs.

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