scholarly journals Victims as Stakeholders: Insights from the Intersection of Psychosocial, Ethical, and Crisis Communication Paths

2021 ◽  
Vol 4 ◽  
pp. 73-92
Author(s):  
Wouter Jung ◽  
Kjell Brataas
Keyword(s):  
Business Ethics ◽  
Crisis Communication ◽  
Communication Theory ◽  
Reputation Management ◽  
Brand Value ◽  
Additional Source ◽  
Real People ◽  
Communication Paths

This article examines the position of victims and those affected within communication theory. Current research has broadly been skewed toward reputation management and protecting brand value as primary goals of crisis communication efforts. As crises affect real people, crisis communication theory needs to be adapted to include their needs. To assure their needs are met, an integration of business ethics and psychosocial mechanisms in the field of crisis communication is proposed. This integration prevents crisis communication output from becoming an additional source of stress to the affected in the aftermath of crises. We offer recommendations for crisis communication scholarship to be inclusive and beneficial to victims and the affected in the aftermath of crises.

scholarly journals Navigating Crisis: The Role of Communication in Organizational Crisis

2019 ◽  
Vol 57 (2) ◽  
pp. 163-175 ◽  
Author(s):  
Sky Marsen
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Lessons Learned ◽  
Reputation Management ◽  
Organizational Crisis ◽  
Management Communication ◽  
Situational Crisis Communication Theory ◽  
Rich Diversity ◽  
The Rich

This article introduces the special issue on crisis communication, whose aim is to bring together diverse approaches and methods of analysis in the field. The article overviews the field by discussing two main frameworks, dealing with postcrisis (reputation management) and precrisis (issue management) communication, respectively. The article then overviews some major theories of crisis communication and their different methodologies: image repair, situational crisis communication theory, rhetorical arena theory, narrative, and integrated crisis mapping. It ends with a description of some lessons learned that apply to all approaches and an overview of the contributions to the issue. By comparing and contrasting different perspectives on crisis communication, the article emphasizes the rich diversity that characterizes this branch of business communication.

Commentary—Space is Hard: Using Social Media for Selective Investigative Disclosure as a Multi-faceted Crisis Communication Strategy to Achieve Technical Transparency

2021 ◽  
pp. 232948842097860
Author(s):  
Eric D. Waters ◽  
Scott C. D’Urso
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Communication Theory ◽  
High Reliability ◽  
Crisis Response ◽  
Communication Strategy ◽  
Reputation Management ◽  
Response Options ◽  
Situational Crisis Communication Theory

In this commentary, we note that situational crisis communication theory (SCCT) provides useful guidelines for an organization to protect its reputation during a crisis. However, when a high reliability organization (HRO) faces a crisis, openness often supersedes reputation management as a priority as maintaining the public’s trust is paramount. Unfortunately, SCCT in its present form does not account for this distinction. With the present research, we seek to extend SCCT by offering additional crisis response options for HROs which further explicate the evolving role of social media in providing an effective crisis response. A content analysis of 18 tweets and eight website updates, released by a private spaceflight corporation, allows us to offer investigative disclosure as a new crisis response category and technical transparency as a new crisis response objective. We propose a nuanced view that situates investigative disclosure as an antecedent to corrective action.

East meets West: a new contextual perspective for crisis communication theory

2016 ◽  
Vol 26 (4) ◽  
pp. 350-370 ◽  
Author(s):  
Fang Wu ◽  
Yi-Hui Christine Huang ◽  
Lang Kao
Keyword(s):  
Crisis Communication ◽  
Communication Theory

Unearthing the Facets of Crisis History in Crisis Communication: A Conceptual Framework and Introduction of the Crisis History Salience Scale

2021 ◽  
pp. 232948842098876
Author(s):  
LaShonda L. Eaddy
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Influential Factors ◽  
Strategy Development ◽  
Crisis Communications ◽  
Responsibility Attribution ◽  
Performance History ◽  
Situational Crisis Communication Theory ◽  
Relationship History ◽  
Insight Into

Coombs’s Situational Crisis Communication Theory suggests performance history, composed of relationship history and crisis history, intensify crisis responsibility attribution. Relationship history is organizations’ actual and perceived rapport with publics, while crisis history is an organization’s previous crises. Extant literature has only examined crisis history one-dimensionally. This study proposes the Crisis History Framework that provides insight into influential factors that can make crises more or less salient to individuals. Furthermore, the study introduces the Crisis History Salience Scale that can help crisis communications scholars conduct empirical research examining crisis history’s multiple facets. Moreover, the study offers suggestions for how crisis history considerations can inform proactive crisis management, key messaging, and strategy development during crises.

scholarly journals Analysis of the Government's Crisis Communication Strategy Discourse to Defend Covid-19

2021 ◽  
Vol 13 (1) ◽  
pp. 36
Author(s):  
Anton Surahmat ◽  
Susanne Dida ◽  
Feliza Zubair
Keyword(s):  
Critical Discourse Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Communication Strategy ◽  
Press Releases ◽  
Public Officials ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Government Communication ◽  
The Government

Crisis communication is one of the most important instruments in crisis management. Unfortunately, there is a lot of criticism about how the Indonesian government implemented its crisis communication strategy during the Covid-19 pandemic season. This study aims to uncover the government's crisis communication strategy from the perspective of Van Dijk's critical discourse analysis. Based on the Situational Crisis Communication Theory (SCCT), researchers study the structure of discourse in texts consisting of macro, superstructure, and micro. There were 6 press releases from President Jokowi, Minister of Health Terawan Agus Putranto, and Spokesperson dr. Achmad Yurianto was collected using a purposive sampling method to describe the government's crisis communication strategy at the beginning of pre-crisis and crisis. The results show a significant dynamic crisis communication strategy on how the government implemented it in the pre-crisis and crisis phases. In the pre-crisis phase, they were statements from public officials especially in this case coming from President Jokowi and Minister of Health Terawan Agus Putranto. Both of these statements tend to lead to Deny and Diminish's strategy while still delivering messages in the form of Adjustments and Instructive Information so that the public remains alert and calm. However, in the crisis phase, government communication shifted towards Diminishes' statement, in the view of Justification that the crisis was actually not so terrible and bad. This is the biggest idea that emerged in the statement of President Jokowi and Spokesperson dr. Achmad Yurianto. Broadly speaking, this phase also provides a greater perspective on projections of government policy in the Covid-19 arrangement.

scholarly journals Manajemen Komunikasi Krisis Universitas XXY Menghadapi Pandemi COVID-19

2021 ◽  
Vol 2 (1) ◽  
pp. 1-7
Author(s):  
Aris Sumartono ◽  
Umaimah Wahid
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Situational Crisis Communication Theory ◽  
Negative Thinking

Pademi COVID-19 di lingkungan Universitas XXY membuat warga sivitas akademika tidak nyaman. Ketidakjelasan informasi terkait korban terinfeksi COVID-19 menimbulkan perasaan cemas dan mengarah ke negative thinking. Kondisi itu menimbulkan pertanyaan, bagaimana proses manajemen krisis Universitas XXY dalam menangani cluster penyebaran virus COVID-19 di kampus. Teori yang digunakan adalah Situational Crisis Communication Theory. Penelitiannya memakai pendekatan kualitatif, dengan teknik pengumpulan data melalui wawancara dan mengumpulkan dokumen. Hasil penelitian menunjukkan, manajemen krisis Universitas XXY pada tahap pre-krisis adalah memonitor pemberitaan media. Saat krisis terjadi, dipakai strategi diminish guna mengurangi dampak negatif krisis. Caranya, menjalin kerja sama dengan pengurus RW, RT kampus, media massa, publikasi siaran pers melalui website, berkomunikasi dengan Pemerintahan daerah, Kepolisian, Dinas Perhubungan, serta memanfaatkan media tradisional dan digital. Pada tahap post-krisis, tindakan komunikasi   Universitas XXY adalah mengeluarkan sejumlah kebijakan untuk pencegahan COVID-19. Kesimpulan penelitian ini adalah, kebijakan Universitas XXY berupa penyampaian informasi melalui surat edaran dan memo internal, berhasil menurunkan sentimen negatif warga kampus, dan mengurangi rasa cemas mereka dalam bekerja.  

Strategical Reputation Management in PR

2017 ◽  
pp. 56-78
Author(s):  
Ayşe Kara ◽  
Hülya Ant
Keyword(s):  
Corporate Reputation ◽  
Reputation Management ◽  
Brand Value ◽  
Economic Crises ◽  
Business Operations ◽  
The Face ◽  
Fierce Competition

Corporate reputation, being one of the most important assets that affect the profitability of companies, creates a difference in helping companies to recover from economic crises, gain price advantage against their competitors, diversify their products in the face of fierce competition, and thus, raise their brand value. Non-predictable and sudden global or regional events may cause companies and organizations to make unplanned changes and these changes can inflict difficulties on business operations. This chapter addresses the sudden crises experienced by companies and illustrates their success or failure in managing these crises and the extent of reputation being affected in return. Examples are given to show how crises can be turned into opportunities when managed well and how they can lead to disaster when managed inappropriately.

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