scholarly journals Analysis of the Government's Crisis Communication Strategy Discourse to Defend Covid-19

2021 ◽  
Vol 13 (1) ◽  
pp. 36
Author(s):  
Anton Surahmat ◽  
Susanne Dida ◽  
Feliza Zubair
Keyword(s):  
Critical Discourse Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Communication Strategy ◽  
Press Releases ◽  
Public Officials ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Government Communication ◽  
The Government

Crisis communication is one of the most important instruments in crisis management. Unfortunately, there is a lot of criticism about how the Indonesian government implemented its crisis communication strategy during the Covid-19 pandemic season. This study aims to uncover the government's crisis communication strategy from the perspective of Van Dijk's critical discourse analysis. Based on the Situational Crisis Communication Theory (SCCT), researchers study the structure of discourse in texts consisting of macro, superstructure, and micro. There were 6 press releases from President Jokowi, Minister of Health Terawan Agus Putranto, and Spokesperson dr. Achmad Yurianto was collected using a purposive sampling method to describe the government's crisis communication strategy at the beginning of pre-crisis and crisis. The results show a significant dynamic crisis communication strategy on how the government implemented it in the pre-crisis and crisis phases. In the pre-crisis phase, they were statements from public officials especially in this case coming from President Jokowi and Minister of Health Terawan Agus Putranto. Both of these statements tend to lead to Deny and Diminish's strategy while still delivering messages in the form of Adjustments and Instructive Information so that the public remains alert and calm. However, in the crisis phase, government communication shifted towards Diminishes' statement, in the view of Justification that the crisis was actually not so terrible and bad. This is the biggest idea that emerged in the statement of President Jokowi and Spokesperson dr. Achmad Yurianto. Broadly speaking, this phase also provides a greater perspective on projections of government policy in the Covid-19 arrangement.

scholarly journals COMMUNICATION CRISIS IN THE NEW MEDIA ERA DURINGTHE PANDEMIC-19 IN INDONESIA

2021 ◽  
Vol 9 (09) ◽  
pp. 478-483
Author(s):  
Fahmi Saleh ◽  
◽  
Ditta Sri Gustiny ◽  
Supradaka A ◽  
◽  
...  
Keyword(s):  
New Media ◽  
Health Information ◽  
Crisis Communication ◽  
Human Error ◽  
Communication Theory ◽  
Public Trust ◽  
World Health ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Self Confidence

This study discusses the communication crisis during the Covid-19 pandemic, a study of the scope of the spread of Covid-19 through the air. This study uses the theory of SSCT (situational crisis communication theory) by Choombs, 2007. The method used in this study is descriptive qualitative. The crisis that occurred at WHO could result in a loss of public trust in WHO as a trusted source of world health information, WHO proved wrong. Based on the understanding of crisis communication, the crisis of discrepancies in information conveyed by WHO regarding the spread of the corona virus through the air is an information crisis that occurs due to human error, where WHO is considered negligent in reviewing any information before it is conveyed to the public. Based on research, that society in general lacks peoples self-confidence so that they often get information through new media that they receive without finding out the truth, so that people only think about living during the covid-19 pandemic.

scholarly journals KRISIS KOMUNIKASI PADA MASA PANDEMI COVID-19 (Studi Kasus Pemberitaan Penyebaran Covid-19 melalui Udara)

2020 ◽  
Vol 7 (1) ◽  
pp. 1-11
Author(s):  
Fera Indasari ◽  
Ida Anggriani
Keyword(s):  
Crisis Communication ◽  
Human Error ◽  
Communication Theory ◽  
Public Trust ◽  
World Health ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Corona Virus ◽  
The Media ◽  
The Difference

This study discusses the communication crisis in the mass pandemic Covid-19, a case study in the coverage of the spread of Covid-19 by air. This research uses the theory of SSCT (Situational crisis communication theory) by Choombs, 2007. The method used in this research is descriptive qualitative. the crisis that occurred at WHO could result in the loss of public trust in WHO as a reliable source of world health information, WHO was proven wrong. Based on an understanding of crisis communication, the crisis of the difference in information conveyed by WHO regarding the spread of the corona virus through the air is an information crisis that occurs due to human error, where WHO is considered negligent in reviewing any information before it is submitted to the public. Based on crisis communication theory, WHO is trying to rebuild public trust using the rebuild method, here WHO is rebuilding trust by not condemning the actions of some researchers who think that WHO has been wrong in conveying information to the public, In addition to having acknowledged to the media that based on available evidence regarding the spread of Covid-19 WHO has also not posted information that contains opposition that the corona virus could not be transmitted through the air a few months ago, based on the results of a survey conducted by researchers by checking the WHO Instagram account, and the WHO official website.  Keywords: situational crisis communication theory, WHO, Covid-19

scholarly journals Exploring Negative Spillover Effects on Stakeholders: A Case Study on Social Media Talk about Crisis in the Food Industry Using Data Mining

2021 ◽  
Vol 13 (19) ◽  
pp. 10845
Author(s):  
Dorit Zimand-Sheiner ◽  
Shalom Levy ◽  
Eyal Eckhaus
Keyword(s):  
Data Mining ◽  
Social Media ◽  
Crisis Communication ◽  
Communication Theory ◽  
Spillover Effects ◽  
The Public ◽  
Self Blame ◽  
Major Reaction ◽  
The Government ◽  
Using Data

Focusing on public-centered, social-mediated crisis communication, the current exploratory study drew on situational crisis communication theory to formulate a comprehensive view of consumer reactions to crisis. Data mining and automated content analysis techniques were utilized to analyze social media posts by the public during a crisis in the cereals industry. Two path analyses showed that: (a) crisis-related social media posts tended to skip over competitor brand products, followed by two major reaction paths—(1) a rational path based on guilt attribution that justifies implications for the company and (2) an emotional path associated with public distrust; and (b) public self-blame spilled over to other stakeholders such as the government and economic system. The results give voice to issues that concern the public during crises, both as individuals and as a community. They highlight the fact that sustainable crisis management should involve additional stakeholders. Conclusions and implications for society and practice are suggested.

scholarly journals Focusing on the “Public” in Public Relations: The Importance of Person-Centered Messages (PCMs) in Crisis Communication on Twitter

2021 ◽  
Vol 4 ◽  
pp. 93-128
Author(s):  
Soo Kwang Oh ◽  
Kyung-Hyan Yoo ◽  
Jennifer Owlett
Keyword(s):  
Social Media ◽  
Public Relations ◽  
Crisis Communication ◽  
Communication Theory ◽  
Theoretical Frameworks ◽  
Situational Crisis Communication Theory ◽  
The Public ◽  
Crisis Type ◽  
Interdisciplinary Study

Based on the theoretical frameworks of situational crisis communication theory (SCCT) and person-centered messages (PCMs), this interdisciplinary study conducted a 2 x 3 experiment to examine the role of PCMs in crisis management on social media. Our findings suggest that crisis type (victim, preventable) has an effect on people’s perceptions/reactions toward an organization and that PCM levels (low, medium, and high person-centered messages) in crisis communication on social media influence organizational reputation and participants’ intention to post negative feedback about the organization in crisis. We suggest that when organizations are responding to crisis online, they provide additional attention to the interpersonal dynamics of those interactions. Theoretical and practical implications are discussed.

The Crisis Management and the Reputation of UAE Police: An Application Situational Crisis Communication Theory

2021 ◽  
Vol 12 (3) ◽  
pp. 2959-2968
Author(s):  
Tariq Saeed Khalfan Barshoud Almarshoodi Et.al
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Government Agency ◽  
Public Servants ◽  
Situational Crisis Communication Theory ◽  
Body Of Knowledge ◽  
Prime Objective ◽  
The Government ◽  
The Impact

The prime objective of the current study is to investigate the impact of a crisis on the organizational reputation. For this purpose, the study has employed the Coombs’ situational CC theory (SCCT). Using a case which involved the death of a witness during an interrogation by the government agency; this study analyzed the development of the crisis situation as it unfolded. Subsequently this study assesses the attribution of crisis responsibility three and a half years after the crisis erupted, in order to get a clear picture of its impact on an organization’s reputation. Through the lens of SCCT theory, the present study examines employees’ perceptions of the attribution of crisis responsibility and the relevant organization’s reputation in the context of a preventable crisis. This study attempts to enrich the existing body of knowledge by expanding and developing the SCCT theory in reducing reputational threats. In this study, employees’ positive perceptions may be due to the fact that they think the crisis as something that is manageable and can be controlled. Crisis responsibility as the predictor in the study indicates that even though the origin of the crisis is unknown and to date, the cause is still uncertain, public servants view circumstances, not UAE POLICE, as being responsible for the crises.

Commentary—Space is Hard: Using Social Media for Selective Investigative Disclosure as a Multi-faceted Crisis Communication Strategy to Achieve Technical Transparency

2021 ◽  
pp. 232948842097860
Author(s):  
Eric D. Waters ◽  
Scott C. D’Urso
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Communication Theory ◽  
High Reliability ◽  
Crisis Response ◽  
Communication Strategy ◽  
Reputation Management ◽  
Response Options ◽  
Situational Crisis Communication Theory

In this commentary, we note that situational crisis communication theory (SCCT) provides useful guidelines for an organization to protect its reputation during a crisis. However, when a high reliability organization (HRO) faces a crisis, openness often supersedes reputation management as a priority as maintaining the public’s trust is paramount. Unfortunately, SCCT in its present form does not account for this distinction. With the present research, we seek to extend SCCT by offering additional crisis response options for HROs which further explicate the evolving role of social media in providing an effective crisis response. A content analysis of 18 tweets and eight website updates, released by a private spaceflight corporation, allows us to offer investigative disclosure as a new crisis response category and technical transparency as a new crisis response objective. We propose a nuanced view that situates investigative disclosure as an antecedent to corrective action.

scholarly journals KOMUNIKASI SELAMA PANDEMI COVID-19: BELAJAR DARI KEGAGALAN KOMUNIKASI RISIKO KESEHATAN YANG EFEKTIF

2020 ◽  
Vol 9 (2) ◽  
pp. 111-122
Author(s):  
Aizun Najih
Keyword(s):  
Health Risk ◽  
Risk Communication ◽  
Communication Systems ◽  
Strategic Communication ◽  
Communication Strategy ◽  
Sensitive Information ◽  
The Public ◽  
Government Communication ◽  
The World ◽  
The Government

Abstract. Governments around the world can learn many important lessons from examining instances of ineffective communication with the public during the global coronavirus disease (COVID-19) panic. Ineffective government communication has resulted in much confusion and misunderstanding of the public, as well as severe errors in responding to growing health threats, causing catastrophic health and social repercussions for society and prolonging the pandemic. This article uses systems theory as a framework for analyzing government communication during the COVID-19 pandemic, providing recommendations for the government to establish an effective health risk communication strategy. The communication strategy encourages the delivery of relevant, accurate and sensitive information to key public groups, minimizing communication disruptions to guide desired coordinated action. The communication strategy can be applied locally, nationally and internationally.Keywords: health risk communication, government communication, pandemic, strategic communication, systems theory.Abstrak. Pemerintah di seluruh dunia dapat mempelajari banyak pelajaran penting dari memeriksa contoh komunikasi yang tidak efektif dengan publik selama kepanikan penyakit virus corona global (COVID-19). Komunikasi pemerintah yang tidak efektif telah mengakibatkan banyak kebingungan dan kesalahpahaman publik, serta kesalahan serius dalam menanggapi ancaman kesehatan yang terus berkembang, dan menyebabkan bencana kesehatan dan dampak sosial bagi masyarakat dan memperpanjang pandemi. Artikel ini menggunakan teori sistem sebagai kerangka untuk menganalisis komunikasi pemerintah selama pandemi COVID-19, memberikan rekomendasi kepada pemerintah untuk menetapkan strategi komunikasi risiko kesehatan yang efektif. Strategi komunikasi mendorong penyampaian informasi yang relevan, akurat, dan sensitif kepada kelompok-kelompok publik utama, meminimalkan gangguan komunikasi untuk memandu tindakan terkoordinasi yang diinginkan. Strategi komunikasi dapat diterapkan secara lokal, nasional, dan internasional.Kata kunci: komunikasi risiko kesehatan, komunikasi pemerintah, pandemi, komunikasi strategis, teori sistem.

scholarly journals Communicating to Tourists During and Post-Covid-19: What Do They Want (Need) to Hear?

2022 ◽  
pp. 235-244
Author(s):  
Laura Zizka ◽  
Meng-Mei Chen ◽  
Effie Zhang ◽  
Amandine Favre
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
Early Stage ◽  
Early Period ◽  
Situational Crisis Communication Theory ◽  
Goods And Services ◽  
The Government ◽  
Negative Messages ◽  
Facebook Pages ◽  
Crisis Responses

AbstractSwiss tourism relies heavily on international clientele to book rooms and purchase goods and services. However, from March to June 2020, due to the COVID-19 pandemic, travel and subsequent bookings slowed and, in some cases, stopped altogether. Based predominantly on Situational Crisis Communication Theory (SCCT), this paper investigates Swiss hotels’ messages on their official Facebook pages and the SCCT strategies they employed during this crisis. The findings from 48 independent four- and five-star hotels show that the Victimage strategy was the most often employed when communicating about the COVID-19 pandemic in general. Further, most hotels published positive messages during this period (68%) and strongly emphasized their roles as victims at this time. Only 5% of the messages posted were negative messages. Hotels ‘blamed’ the government and the sanitary measures for their closing or reduced services. The findings presented here contribute to the literature by offering a pattern of crisis responses from Swiss hotels in the early period of the pandemic. These results are currently being updated with the messages communicated in the 12 months since the beginning of this study. The findings of this crisis communication during an early stage of the pandemic will be used to make concrete recommendations for the strategies that should be implemented in the future if the COVID-19 crisis continues or when faced with other crises.

Sign in / Sign up

Export Citation Format

Share Document