Sažetak: U ovome radu obrađena je tema CAF (common assessment framework) modela izvrsnosti u javnoj upravi. U radu je definiran pojam CAF-a, te je objašnjena njegova struktura, koja se sastoji od dva glavna dijela: omogućitelja i rezultata. Svaki od tih dijelova, odnosno skupina ima svoje kriterije i podkriterije koji su također u radu razjašnjeni. Nadalje je obrađena tema koncepta ovog modela, primjenom kojeg ovaj model spada u skupinu total quality managementa, a taj koncept se sastoji od osam načela. Postupak implementacije CAF modela u određenu organizaciju sastoji se od tri faze i ukupno 10 koraka, koji su sadržani u tim fazama, te tri faze su: početak CAF putovanja, samoocjenjivanje i plan unapređenja. Prošlo je već 20 godina od nastanka ovog modela, te je isti doživio nekoliko revizija. U radu su nabrojane sve revizije te je napravljena analiza, odnosno usporedba istih. Na kraju rada prikazana je relevantna statistika. Abstract: The subject of this paper is the CAF (common assessment framework) method, i. e. model of excellence in public administration. The paper defines the concept of CAF, and explains its structure, which consists of two main parts: enablers and results. Each of these parts has its own criteria and sub-criteria which are also clarified in this paper. Furthermore, the concept which is used by the method is elaborated, the application of this concept puts this method/tool in the group of total quality management, and this concept consists of a total of eight principles. The implementation process of the CAF method consists of three phases and a total of 10 steps which are contained of three phases: the beginning of the CAF journey, self-assessment and the improvement plan. It has been 20 years since the creation of this method/tool, and it has undergone several revisions, the paper lists all of the revisions and makes an analysis, i. e. comparation of them. At the end of the paper, relevant statistics are presented.
The Introduction of Total Quality Management in Greek Public Administration: The Case of Common Assessment Framework (C.A.F.).