HOW ISO QUALITY MANAGEMENT STANDARDS CHANGE THE COMPANY LEVEL OF EXCELLENCE? STUDY CONDUCTED ON TWO COMPANIES OF POLISH DNA SEQUENCING INDUSTRY USING THE BUSINESS IMPROVEMENT MATRIX

This study examines the level of excellence of two companies, using Business Improvement Matrix (BIM), which is based on European Foundation of Quality Management’s Model of Excellence. It compares those organizations and shows how their quality management systems make an effect on BIM results. The researched companies are genXone S.A., which is in the process of implementing a quality management system compliant with ISO 13485: 2016, and Centrum Genetyki Medycznej GENESIS Sp. z o.o., certified with ISO 9001: 2015 since 2018. Both of them belong to sequencing industry in Poland, using new generation sequencing. This study shows that the company that has implemented its quality management system and has fully adopted its standards achieved a higher level of excellence than the company that just started the process of implementation of their quality management system.

Digital transition and public administration in Italy: the experience of the Italian National Social Security Institution − INPS

The innovation and modernization processes of national public administrations feature prominently in the process of digital transition that the whole Europe is going through. In Italy, the National Institute of Social Security (Istituto Nazionale della Previdenza Sociale, INPS) has historically always been at the forefront in terms of digital skills and the use of Information Technology for the provision of social security services, constituting a model of excellence in the landscape of public administrations both in Italy and Europe. INPS is currently facing a strategic challenge: that of constituting the driving force for the digital transition of the Italian public sector. To meet this challenge, the Italian Social Security Institute has equipped itself with an ICT Plan that represents a marked discontinuity with respect to past plans and which deserves, as a result of its innovative character, to be analyzed in detail. In particular, the ICT Strategic Plan of INPS for the three-year period of 2020−2022 aims to introduce a paradigm shift towards the digitization of the public services that the Social Security Institute offers to the whole country, planning a radical technological, organizational and cultural innovation, an enabling prerequisite for creating a new model service for citizens, businesses and other public administrations.

The Capability of ‘Models’ to Withstand Change The Bologna Area in the Wake of Law 132/2018

This essay aims to reflect about the impact of the recent Italian Law 132/2018 and its effects on the reception policies for asylum seekers in the area of the Metropolitan City of Bologna. Starting to the fact that the system of developed in Bologna is considered a model of excellence, this contribution aims to examine its ability to deal the erosion of rights for asylum seekers provided by recent legislation. Will the integrated territorial system of reception and services react to the restrictions in access and protection imposed by Law 132/2018? The contribution is intended to give back the evolutions of the territorial system, trying to bring out the ambiguities and the founding causes of the criticalities that have become structural. Is it appropriate to speak of a model? If so, with what risks arising from the bureaucratic action that characterises the system at the apical level? A last paragraph will also be dedicated to the effects of the COVID-19 pandemic on the territorial reception system, having affected the dynamics exposed in the essay.

The Role of Muslim Ummah in Mutidimensional Societies in The Light of Seerah of The Holy Prophet (PBUH)

Islam is the only religion that guides man in every sphere of life. From birth to death, all the needs and problems of life have been explained in it. In order to be presented as an entity in which is comprehensiveness, there will be only a model of excellence in the form of last prophet Muhammad (PBUH). His (PBUH) perfection is declared in the Holy Qur'an. The Sunnah of the Prophet (PBUH) presented every guidance of the Book of Allah to mankind in the form of action. Whether it is political, economic, social, individual, collective, and any other all aspects of life. The transparent life of the Holy Prophet (PBUH) is invaluable for human society. For the formation of a better human society and the well-being is necessary for every individual to perform the role model in Multidimensional society to contribute in promoting the good environment as Muslim Ummah in the world. Through these sorts of continuous practices, the society comes into being in which makes possible the protection of the lives, honor and property of every individual.

CAF-Model izvrsnosti u javnoj upravi

Sažetak: U ovome radu obrađena je tema CAF (common assessment framework) modela izvrsnosti u javnoj upravi. U radu je definiran pojam CAF-a, te je objašnjena njegova struktura, koja se sastoji od dva glavna dijela: omogućitelja i rezultata. Svaki od tih dijelova, odnosno skupina ima svoje kriterije i podkriterije koji su također u radu razjašnjeni. Nadalje je obrađena tema koncepta ovog modela, primjenom kojeg ovaj model spada u skupinu total quality managementa, a taj koncept se sastoji od osam načela. Postupak implementacije CAF modela u određenu organizaciju sastoji se od tri faze i ukupno 10 koraka, koji su sadržani u tim fazama, te tri faze su: početak CAF putovanja, samoocjenjivanje i plan unapređenja. Prošlo je već 20 godina od nastanka ovog modela, te je isti doživio nekoliko revizija. U radu su nabrojane sve revizije te je napravljena analiza, odnosno usporedba istih. Na kraju rada prikazana je relevantna statistika. Abstract: The subject of this paper is the CAF (common assessment framework) method, i. e. model of excellence in public administration. The paper defines the concept of CAF, and explains its structure, which consists of two main parts: enablers and results. Each of these parts has its own criteria and sub-criteria which are also clarified in this paper. Furthermore, the concept which is used by the method is elaborated, the application of this concept puts this method/tool in the group of total quality management, and this concept consists of a total of eight principles. The implementation process of the CAF method consists of three phases and a total of 10 steps which are contained of three phases: the beginning of the CAF journey, self-assessment and the improvement plan. It has been 20 years since the creation of this method/tool, and it has undergone several revisions, the paper lists all of the revisions and makes an analysis, i. e. comparation of them. At the end of the paper, relevant statistics are presented.

What’s Behind a Marathon? Process Management in Sports Running Events

The repercussion of urban running competitions such as marathons is tremendous, and the planning of these races involves a large number of strategic decisions. For this reason, this study analyzes the processes of organizing large marathons in Spain. The aim is to propose a systematic and sustainable model of excellence for the organization of sports events based on process management. To design the model, we followed a qualitative methodology using information obtained in 18 semi-structured interviews. The interviewees were experts in charge of the five most significant marathons in Spain (Barcelona, Madrid, Malaga, Seville and Valencia). The final contribution of the study is the proposal of a process map developed by identifying the main areas of competence and tasks, the relationships among the areas, and the timeline of these relationships. The process map unifies the processes established based on the preceding information and classifies them as management, core and support processes. The specific tool proposed is therefore based on the process management approach, which enables the improvement of the organization of sports running events. The tool will help the managers of the events to take decisions from a strategic perspective, and will be useful in making these events sustainable in the long term.

Quality Destination Management

Tourism is recognized as a significant industry worldwide, a key sector and source of development and income in several countries. The article focuses on quality management in tourist destinations in the Czech Republic. The overall objective of the present study is to uncover the evaluation of destination management by tourist organisations. Hence, the importance of destination management for each organisation based on the model of excellence EFQM (European Foundation for Quality Management) is evaluated. Moreover, the article highlights and assesses the difference between organisations which possess a certificate of quality and those which do not. Furthermore, the findings of the research, the data for which were collected from respondents at tourism organisations in the Czech Republic, can be used for assessing the competitiveness of destinations and for recommendations for sustainable development in the future.