scholarly journals Development of knowledge management system for determining organizational culture in micro, small and medium enterprises using organizational culture assessment instrument

2018 ◽  
Vol 403 ◽  
pp. 012078
Author(s):  
R Z A Aziz ◽  
M F Azima ◽  
S Y Irianto
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Management System ◽  
Small And Medium Enterprises ◽  
Assessment Instrument ◽  
Knowledge Management System ◽  
Organizational Culture Assessment Instrument ◽  
Medium Enterprises

Examining the factors influencing knowledge management system (KMS) adoption in small and medium enterprises SMEs

2018 ◽  
Vol 24 (1) ◽  
pp. 234-265 ◽  
Author(s):  
Fayiz Dahash Shrafat
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Process Model ◽  
Structural Model ◽  
Small And Medium Enterprises ◽  
Partial Least Square ◽  
Knowledge Management System ◽  
Adoption Process ◽  
Content Type ◽  
Medium Enterprises

Purpose The potential for the adoption of a knowledge management system (KMS) is becoming a crucial matter in small and medium enterprises (SMEs); however, there is a scarcity of studies related to KMS adoption in SMEs. Therefore, the purpose of this paper is to advance further our understanding of the factors that influence the KMS adoption process among SMEs. Design/methodology/approach The collected sample size was 247 respondents. For statistical analysis, Smart partial least square (PLS) (a structural model-based tool) was used to build, run and validate the process model. PLS regression techniques were used to analyze the latent constructs. Smart PLS exhibits both the measurement model and the structural model. Findings The results indicate that knowledge management capabilities, knowledge sharing, organizational learning capabilities and IT capabilities are the significant factors which influence KMS adoption. This study also identifies some unexpected results. Research limitations/implications The number of responses obtained from the survey was rather small. However, a larger number of responses would probably have resulted in a more accurate finding. Additionally, this study should be verified via a larger sample to increase its generalization. Practical implications The result of this study will provide SMEs with valuable guidelines to better understand what factors should be considered as highly important and thus providing decision makers and managers with valuable insights to increase the adoption level of KMSs. Originality/value The study addresses the research gap by developing and empirically validating a research model of KMS adoption from a different perspective that incorporates critical issues which have never been simultaneously examined.

scholarly journals PENGEMBANGAN DESAIN KNOWLEDGE MANAGEMENT SYSTEM: STUDI KASUS DIREKTORAT INFORMASI KEPABEANAN DAN CUKAI

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Herid Febriadi ◽  
Muhammad Anshar Syamsuddin
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management System ◽  
Document Management ◽  
Assessment Instrument ◽  
Knowledge Management System ◽  
Model Design ◽  
Discussion Forums ◽  
Knowledge Audit

ABSTRAK:      Penelitian ini bertujuan untuk menghasilkan desain model Knowledge Management System (KMS) yang optimal sehingga mendukung kegiatan knowledge management (KM) di DIKC (Direktorat Informasi Kepabeanan dan Cukai) dan menjadi solusi untuk menjaga kualitas pelayanan DIKC meskipun pegawai yang berkompeten dimutasi dan untuk menghindari ketergantungan DIKC kepada pegawai tertentu. Penelitian ini menggunakan metode fernandez untuk menilai faktor kontingensi organisasi, Organizational Culture Assesment Instrument (OCAI) untuk menilai budaya organisasi dan knowledge audit untuk mengidentifikasi pengetahuan organisasi. Hasil dari penelitian ini adalah prioritas proses KM yang akan diterapkan yaitu Combination, Internalization, Direction, Socialization for knowledge sharing, dan Exchange. Dari proses KM ini kemudian didapatkan fitur yang dikembangkan sebagai fitur KMS DIKC yaitu wiki, manajemen dokumen, forum diskusi, FAQ (Frequently Asked Question), dan e-learning.Kata Kunci: manajemen pengetahuan, system manajemen pengetahuan, faktor kontingensi, OCAI, pengetahuan audit ABSTRACT:      This study aims at producing a model design of optimal Knowledge Management System (KMS) so as to support knowledge management (KM) activities in DIKC and solution to maintain DIKC service quality although competent employees are transferred and to avoid dependence on certain employees in DIKC. The study was designed using Fernandez’s method to assess organizational contingency factors, organizational culture assessment instrument (OCAI) to evaluate the organizational culture and knowledge audit to identify organizational knowledge. The result of this research is a KM process priority to be applied, i.e. Combination, Internalization, Direction, Socialization for knowledge sharing, and Exchange. From this KM process, features are obtained to be developed as the KMS DIKC features, specifically wiki, document management, discussion forums, FAQ (Frequently Asked Questions), and e-learning.Keyword: Knowledge management, knowledge management system, contingency factors, OCAI, knowledge audits  

Appropriate Leadership Style in Knowledge Management System (KMS) Building

2017 ◽  
pp. 91-112
Author(s):  
Andrea Bencsik
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Leadership Style ◽  
Management System ◽  
Knowledge Management System ◽  
Close Connection ◽  
The Right

Building up a knowledge management system is a commonly arising challenge in managing organizations. Leaders need to change their leadership style in order for their organization to be successful, in accordance with the requirements of building and operating a knowledge management system. The aim of this chapter is to sketch the necessity of the change and the right leaders' behavior. The author shows the relationships residing in the background of the elements that are in close connection with the suitable leadership style: EQ, competence, organizational culture, trust, communication, and employees' commitment and satisfaction. During this chapter readers will be led logically across the connections of the above-mentioned elements and, at the end, a figure summarizing the connections closes the chapter.

scholarly journals Vágyott kultúra és reális értékítélet - Tudásmenedzsment-rendszer kiépítésének előfeltétele egy felsőoktatási intézményben (Desired culture and real value judgement – Precondition of development a knowledge management system in a higher education institution)

2012 ◽  
pp. 25-40
Author(s):  
Andrea Bencsik ◽  
Ildikó Marosi ◽  
Tibor Dőry
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Learning Organization ◽  
Management System ◽  
Education Institution ◽  
Knowledge Management System ◽  
Real Value ◽  
Common Learning ◽  
Learning Development ◽  
Value Judgement

A tudásmenedzsment-rendszerek kiépítése és működtetése egyre népszerűbb vállalati cél. A legnagyobb igyekezet ellenére is kudarccal végződhet egy ilyen változás megvalósítása, ha a szükséges feltételek nélkül próbálkozunk ezzel a beavatkozással a szervezet életében. Az egyik legfontosabb előfeltétel a bizalomra, közös tanulásra, fejlődésre épülő, nyitott szervezeti kultúra, mely a tanulószervezeti jellemzőkkel írható le. A szerzők kutatásukban arra voltak kíváncsiak, milyen elképzeléseik, vágyaik vannak a felsőoktatásban oktató kollégáknak az ideálisnak nevezett szervezeti kultúráról. Ezeket az elképzeléseket egy külső tanácsadó cég által végzett kérdőíves felmérésen alapuló vizsgálat segítségével tudták meg, melynek kiértékelésére a circumplex-módszer szolgált. Az eredményeket összevetették a tanulószervezeti jellemzőkkel, vizsgálva azt a hipotézist, miszerint az oktató kollégák tudat alatt is olyan ideális szervezetet képzelnek el, mely a tanulószervezeti kultúra jellemzőivel azonos. _________ To create and to operate a knowledge management system is becoming a more and more popular target of the companies. Realizing the changes above can result in a failure – in spite of the biggest will – if organizations lack certain prerequisites which are necessary in companies’ lives. One of the most important prerequisites is organizational culture which can be characterized by confidence, common learning, development and open atmosphere. This is called a learning organizational culture. In their research the authors would have liked to know what kind of dreams the colleagues have about their own organizational culture. They achieve these results from an investigation with questionnaires which were realized by an advisory team. To evaluating the results of this investigation circumplex method was used. These results were compared with the characteristics of learning organization to confirm our hypothesis. According to this idea colleagues have the same images about their successful organization as the characteristics of learning organizations.

scholarly journals Innovations in Knowledge Management Perspectives: An Empirical Study in the Jordanian Commercial and Islamic Banks

2020 ◽  
pp. 102-119
Author(s):  
Khaled Abdel Kader Alomari ◽  
Nader Mohammad Aljawarneh ◽  
Ziyad Saleh Alomari ◽  
Rokaya Albdareen ◽  
Ahmad Alawneh
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Balanced Scorecard ◽  
Management System ◽  
Management Practice ◽  
Strong Relationship ◽  
Knowledge Management System ◽  
Islamic Banks ◽  
Business Services ◽  
Knowledge Processes

This research study aims at developing a knowledge management system to enhance Jordanian Banks Performance. The authors developed the system by examining three variables: knowledge processes, knowledge perspectives, and a balanced scorecard. The research sample included all 327 bank employees (directors, general directors, deputies, assistant managers & chairpersons) working in six commercial and Islamic-commercial Jordanian banks, from which 193 completed the study questionnaire. AMOS software was used to treat and organize the collected data. Path analysis proved that the optimal study model excludes the process of knowledge diagnose from knowledge processes, and considers organizational culture perspective as the best moderating variable through which the system can be applied in Jordanian banks. There is a difference in the effect level of the knowledge management system to enhance performance in the Jordanian commercial and Islamic banks. The obtained results indicate that there is a strong relationship between information technology, knowledge management, and high business values. Banks managements were not keen to share knowledge with universities and research centers. They depended on existing knowledge, developed knowledge by experiments, or borrowed it from other financial institutions. This study confirmed that knowledge management practice contributes to increasing efficacy and experience, contributing in turn to enhancing human capital in knowledge-intensive business services in Spain. Knowledge management use in Jordan banks increased employee’s satisfaction toward using operating business and the quality of knowledge obtained. As a result, banking services and trust in banks increased. Based on the research results, it is recommended that banks managements develop, equip, and update bank systems, recruit professional employees, and seek experts and researcher’s assistance in this regard. Banks managements should adopt models that replace a diagnosis from the knowledge processes with organizational culture. Besides, management should develop banking knowledge and pay attention to other knowledge management processes. Keywords: knowledge processes, knowledge perspectives, balanced scorecard.

scholarly journals User Center Design Knowledge Management System Berbasis Android Pada Usaha Mikro Kecil Menengah (UMKM) Kota Bekasi

2019 ◽  
Vol 7 (2) ◽  
pp. 111-122
Author(s):  
Endang Retnoningsih ◽  
Fata Nidaul Khasanah
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Small And Medium Enterprises ◽  
Knowledge Management System ◽  
Competitive Advantages ◽  
User Centered Design ◽  
Sustainable Resources ◽  
Main Work ◽  
The Government ◽  
User Centered

Abstract Micro, Small and Medium Enterprises (UMKM) have a strategic role in development and have chosen as the main work program of the government. In order to compete, the SMEs must make technology as the main supporting infrastructure for UMKM activities. The importance of knowledge as a strategic asset in UMKM encourages the need for a knowledge management system (KMS). Knowledge and experience are sustainable resources as competitive advantages. Therefore, it is necessary to build a Knowledge Management System information system that is used to store and utilize the knowledge possessed to find solutions to problems that should be addressed by UMKM. The KMS will help UMKM to share their experiences and knowledge. User Centered Design (UCD) is the method chosen because each stage involves the UMKM Diskop and the UMKM users. Through the use of mobile technology, that is widely used by the community, an android-based knowledge management system was created to support the development of UMKM in the city of Bekasi.   Keywords:  Business Actors, Knowledge Management, SMEs, System Design, UCD   Abstrak   Usaha Mikro Kecil dan Menengah (UMKM) mempunyai peranan strategis terhadap pembangunan, sehingga dijadikan program kerja utama pemerintah. Agar dapat bersaing para pelaku UMKM harus menjadikan teknologi sebagai infrastruktur pendukung utama kegiatan UMKM. Pentingnya pengetahuan sebagai aset strategis di UMKM mendorong dibutuhkannya sistem manajemen pengetahuan (Knowledge Management System). Knowledge dan pengalaman merupakan sumber daya yang berkelanjutan (sustainable resources) sebagai daya saing kompetitif (competitive advantages). Oleh karena itu perlunya membangun sistem informasi Knowledge Management System (KMS) yang digunakan untuk menyimpan dan memanfaatkan knowledge yang dimiliki untuk menemukan solusi dari masalah yang di hadapi UMKM. KMS yang dibuat akan membantu pelaku UMKM untuk berbagi pengalaman maupun pengetahuan yang dimiliki. User Centered Design (UCD) merupakan metode yang dipilih karena setiap tahapannya melibatkan Diskop UMKM dan pelaku UMKM sebagai user. Melalui pemanfaatan mobile teknologi yang banyak digunakan masyarakat, maka dibuat sistem pengelolaan pengetahuan berupa KMS berbasis Android yang mendukung kegiatan perkembangan UMKM kota Bekasi.   Kata kunci: Desain Sistem, Knowledge Management, Pelaku Usaha, UCD, UMKM

A framework to analyze knowledge management system adoption through the lens of organizational culture

2019 ◽  
Vol 33 (02) ◽  
pp. 226-237
Author(s):  
Thierno Tounkara
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Cultural Values ◽  
Management System ◽  
Three Dimensional ◽  
Capacity Development ◽  
International Organization ◽  
Knowledge Management System ◽  
Exploratory Case Study

AbstractAlthough, the knowledge management (KM)-culture research has helped to validate the importance of cultural values for companies' KM initiatives and provided insights into some important values, it still lacks frameworks and analysis outlining how specific types of cultural values might relate to Knowledge Management system (KMS) adoption and subsequent outcomes. In this paper, we provide a three-dimensional framework to help managers articulate how culture affects their unit's ability to create, transfer, and apply knowledge through KMS use. To illustrate the application of the framework, we also present an exploratory case study we have performed in an international organization in the area of development assistance and capacity development.

Trust-Based Knowledge Management System Building

2015 ◽  
pp. 16-37
Author(s):  
Andrea Bencsik ◽  
Irma Rácz
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Best Practices ◽  
Knowledge Sharing ◽  
Case Studies ◽  
Management System ◽  
Theoretical Aspect ◽  
Close Correlation ◽  
Knowledge Management System ◽  
System Building

This chapter introduces the importance of trust in knowledge management system building. It argues that the relationships among organizational culture, problems of knowledge sharing, and HR features are in close correlation with each other. The main aspect of the chapter is to show the general requirements and pre-requisites of knowledge management system building based on trust. The authors aim to reveal the theoretical aspect of trust-based culture and knowledge management system building, and the HR's tasks connected to these two ideas. The chapter presents three case studies on three different companies' practices, a multinational, big company, and an institution. This chapter shows samples, best practices, critical steps that can ensure success to the companies that want to start building a knowledge management system.

Sign in / Sign up

Export Citation Format

Share Document