The impact of service delivery technology on bank performance: Evidence in Vietnam
Keyword(s):
This study investigates the impact of service delivery technology on bank performance by using the sample data of 21 Vietnamese commercial banks over the period 2007-2019. The study uses return on equity (ROE) and net interest margin (NIM) as a dependent variable representing bank performance. A set of variables including mobile banking (MB), internet banking (IB), and implementation degree of ATMs functions as a proxy for service delivery technology. The research results indicate that there is a significant positive impact of mobile banking (MB) and online banking (IB) on bank performance. In addition, this study has not found an impact on ATM implementation for bank performance.
2017 ◽
Vol 9
(4)
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pp. 35
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2021 ◽
Vol 9
(12)
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pp. 39-49
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2019 ◽
Vol 2
(1)
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pp. 118-123
Keyword(s):
2021 ◽
Vol 8
(4)
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pp. 391-401
Keyword(s):
2021 ◽
Vol 12
(4)
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pp. 16-34
2019 ◽
Vol 7
(4)
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pp. 62
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2018 ◽
Vol 6
(1)
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pp. 61-87
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2019 ◽
Vol 14
(10)
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pp. 1