scholarly journals Decentralized Agent-based Electronic Marketplace Supply Chain Ecosystem

Pomorstvo ◽  
2018 ◽  
Vol 32 (1) ◽  
pp. 21-27
Author(s):  
Roman Gumzej ◽  
Dragan Čišić
Keyword(s):  
Supply Chain ◽  
Service Quality ◽  
Network Effects ◽  
Added Value ◽  
Electronic Marketplace ◽  
Electronic Marketplaces ◽  
Agent Based ◽  
History Of ◽  
Business To Business

Electronic marketplaces have become an essential part of the business to business e-commerce. Supply chain concept is fully taking advantage of using the network effects in electronic marketplaces due to augmented added value from each participant. However, highly desirable network effects lead to one company monopoly over the whole marketplace. To prevent this effect, authors are proposing and devising a decentralized agent-based electronic marketplace for supply chain ecosystem. The goal of our research is to improve overall supply chain service quality by allowing companies’ agents to evaluate the service quality of their partners through the history of their transactions. Consequently, since in their procurement activities more informed decisions are being made instantaneously, continuously and autonomously at each node of a supply chain, supply chain service quality is being improved along the whole supply chain.

scholarly journals Supply Chain Service Quality Improvement by E-marketplace Automation

2019 ◽  
Vol 31 (2) ◽  
pp. 185-194
Author(s):  
Tanja Poletan Jugović ◽  
Roman Gumzej ◽  
Dragan Čišić
Keyword(s):  
Supply Chain ◽  
Quality Improvement ◽  
Service Quality ◽  
Quality Performance ◽  
Chain Management ◽  
Agent Based ◽  
Agent Model ◽  
Valuation Model ◽  
History Of

E-marketplaces have become an essential part of e-commerce. In our research, a decentralized agent-based e-marketplace platform was devised. Although there are significant agent-based supply chain models in the literature, measuring quality performance using agents is still a subject of investigation. In order to improve overall supply chain service quality by allowing companies' agents to evaluate the service quality of their partners through the history of their transactions, this article proposes a service quality agent model. The model is designed using MCDM tools to suit different approaches to supply chain management. Consequently, since more informed procurement decisions are taking place continuously and autonomously at each node of a supply chain, supply chain service quality is being improved along the whole supply chain. At the end, the service quality valuation model of the supply chain is empirically evaluated.

Information Sharing Strategies in Business-to-Business E-Hubs

2012 ◽  
pp. 72-93
Author(s):  
Yifeng Zhang ◽  
Siddhartha Bhattacharyya
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Information Sharing ◽  
Chain Structure ◽  
Agent Based ◽  
Key Factor ◽  
Supply Chain Structure ◽  
Hub Model ◽  
Business To Business ◽  
Practical Implications

Studies show that supply chain structure is a key factor affecting information sharing. Business-to-business (B2B) e-hubs have fundamentally changed many companies’ supply chain structure, from a one-to-many to a many-to-many configuration. Traditional supply chains typically center around one company, which interacts with multiple suppliers or customers, forming a one-to-many structure. B2B e-hubs, on the contrary, usually connect many buyers and sellers together, without being dominated by a single company, thus forming a many-to-many configuration. Information sharing in traditional supply chains has been studied extensively, but little attention has been paid to the same in B2B e-hubs. In this study, the authors identified and examined five information sharing strategies in B2B e-hubs. Agent performances under different information sharing strategies were measured and analyzed using an agent-based e-hub model and practical implications were discussed.

Prioritising the Factors for Analysing Service Quality of 3PL: AHP Approach

2017 ◽  
Vol 13 (1-2) ◽  
pp. 34-42 ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh K. Singh ◽  
P.K. Suri
Keyword(s):  
Supply Chain ◽  
Service Quality ◽  
Third Party ◽  
Quality Of Services ◽  
Third Party Logistics ◽  
Analytical Hierarchical Process ◽  
Evaluation Of Parameters ◽  
Timely Delivery ◽  
Selection Of

Due to wide growth of digitalisation and globalisation, organisations need to serve customer demand with quality services, domestically as well as globally. Organisations always preferred to outsource their supply chain and logistics operations to third-party logistics (3PL) for the purpose of timely delivery and better service quality. This article aimed to find out the key parameters that affect the quality of services provided by 3PL to the organisations. Assets, processes and services are the three broader categories desired by organisations at the time of selection of best 3PL. The evaluation of parameters under these categories has been done by using Analytical Hierarchical Process (AHP) and the ranking of parameters may help the organisations to make the best decision regarding selection of best 3PL among all the available alternatives.

scholarly journals SUPPLY CHAIN AND VALUE-ADDED ANALYSIS OF LAHAT COFFEE ON COFFEE SHOP IN PALEMBANG CITY

2021 ◽  
Vol 5 (1) ◽  
pp. 126-133
Author(s):  
Afriyani Afriyani ◽  
Muhammad Yazid ◽  
Desi Aryani
Keyword(s):  
Supply Chain ◽  
Value Added ◽  
Raw Material ◽  
Added Value ◽  
Coffee Bean ◽  
Coffee Shop ◽  
Robusta Coffee ◽  
Coffee Farmers ◽  
Coffee Shops

Lahat is one of the Robusta coffee production centers in South Sumatra. The coffee beansproduced by this district are often used as raw material in the coffee shop in Palembang because of thedistinctive taste and aroma that coffee lovers love. Coffee shops opens new opportunities for Robustacoffee farming. This study aims to analyze the flow of the supply chain and the added value of Lahatcoffee beans used by coffee shop. This research was conducted through a survey of four coffee shops inPalembang. The results showed that there are two supply chain lines, (1) coffee farmers - collectors -retailers - market traders - consumers; (2) coffee farmers - processors - coffee shops - consumers. Thesecond pattern is better and more profitable than the first pattern because the quality of the coffeeproduced is higher. The average added value obtained from processing one kilogram of coffee cherriesinto ground coffee is Rp. 158,132.94, coffee bean into green bean is Rp. 427,798.55, and green beaninto a cup of coffee is Rp. 1,029,269.00. This value indicates that processing the coffee cherries intopowder and processing the selected coffee cherries in coffee shop are profitable.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP PERSEPSI NILAI NASABAH YANG DIMEDIASI OLEH PERSEPSI RISIKO STUDI PADA NASABAH LPD PERERENAN KABUPATEN BADUNG

2018 ◽  
Vol 7 (5) ◽  
pp. 2652
Author(s):  
Ida bagus Surya Wijaya ◽  
Kastawan Mandala
Keyword(s):  
Quality Of Service ◽  
Risk Perception ◽  
Service Quality ◽  
Perceived Risk ◽  
Risk Perceptions ◽  
Customer Value ◽  
Added Value ◽  
Perceptions Of Risk ◽  
Analysis Technique

The risks faced by customers when using the services of LPD, with attention to and maintain the quality of the company provided to customers will be added value to the LPD. The purpose of this study to determine the effect of service quality on the perception of customer value mediated by risk perception. This research was conducted at LPD Pererenan Kabupaten Badung. The sample used is 100 customers. The technique of this research is purposive sampling and analysis technique used is path analysis technique. Quality of service has a positive and significant impact on the perception of value. Perceptions of risk have a negative and significant impact on the perception of value, which means that when perceived risk perceptions of customers when using LPD services are high, the perception of customer value on LPD is low. Service quality has a negative and significant impact on risk perception. Perceptions of risk mediate the effect of service quality on the perception of customer value positively and significantly, it proves when the quality of service and perception of customer value is high then customer risk perceptions aat using LPD services low. A good LPD business should be able to maintain the quality of service provided to its customers, in terms of service. LPDs should be able to prioritize the interests of LPD customers in financial services LPD, able to establish good service quality and perception of good customer value.   Keywords: service quality, customer perception, risk perception

Loyalitas Pelanggan Pada Business-To-Business: Pengaruh Kualitas Pelayanan

2019 ◽  
Vol 5 (1) ◽  
pp. 10-20
Author(s):  
Lulu Marjani ◽  
Mamun Sutisna
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Customer Loyalty ◽  
Business Customers ◽  
Business To Business

Customer loyalty is the key to the success of every company, especially in business to business (B2B) markets where the company has a long-term orientation business. Due to the importance of maintaining the quality of service to create customer loyalty, this research was conducted to determine the effect of service quality on customer loyalty on business to business. This research uses 117 business to business customers as respondents. The results of this study illustrate that service quality has an effect of 54,6% on customer loyalty.

Enhancing Citizen Satisfaction Through Service Quality of E-Government in Thailand: Mediating Roles of Perceived Ease of Use and Usefulness

2020 ◽  
pp. 63-72
Author(s):  
Pitima Diskulnetsampita ◽  
Amonlaya Kosaiya Tuan
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
General Public ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Added Value ◽  
Perceived Ease Of Use ◽  
Citizen Satisfaction ◽  
The Impact

The aim of the study was to know the impact of service quality of E-Government (EG) on citizen satisfaction (CS). The aim was also to know the mediating roles of Perceived Usefulness of E-Government (PUEG). This study was conducted in Thailand. Out of the total 298 respondents of this research, 124 respondents were male, and 174 respondents were females, which means that majority of the respondents were females. Out of the total 298 respondents of this research, 23 of the respondents had completed their graduation, 143 respondents had completed their post-graduation, 122 respondents had completed their masters and ten respondents had other degrees. It has shown that how the perceived usefulness has helped the E-Government in different ways to be a part of the innovation and bringing new variations to the system. This can only be seen in effectiveness and cooperation of the general public which is a must for any system to run properly. The mediating role has added value and content to Citizenship and user satisfaction to the system. The ongoing processes of E-Government has gained vital interest of the general public which are ready to invest in self grooming so that they can be a part of online system introduced by the state.

Sign in / Sign up

Export Citation Format

Share Document