Measurement of Service Quality of a Public Transport System, Through Agent-based Simulation Software

2019 ◽  
pp. 335-347 ◽  
Author(s):  
Mauro Callejas-Cuervo ◽  
Helver A. Valero-Bustos ◽  
Andrea C. Alarcón-Aldana ◽  
Miroslava Mikušova
Keyword(s):  
Service Quality ◽  
Transport System ◽  
Public Transport ◽  
Simulation Software ◽  
Agent Based Simulation ◽  
Agent Based ◽  
Public Transport System

Methodology for Evaluating Service Quality of Public Transport: Case of Delhi, India

2015 ◽  
Vol 4 (1and2) ◽  
Author(s):  
Vivek Agrawal ◽  
Vikas Tripathi ◽  
Anand Mohan Agrawal
Keyword(s):  
Service Quality ◽  
Transport System ◽  
Public Transport ◽  
Traffic Congestion ◽  
Fuzzy Topsis ◽  
Quantitative Information ◽  
Capital City ◽  
Public Transport System ◽  
Overall Performance

The harmful effects of air pollution, noise pollution, traffic congestion, and energy consumption can be minimized by more and more use of public transport system. But the service quality is an obstruction in use of public transport. Managing the service quality is crucial and more important factor for increasing the use of public transport. In this paper researchers used SERVQUAL for measuring service quality of one of the modes of public transport. Service quality is an amalgamation of a variety of criteria, among them some vague criteria are difficult to measure. This attribute introduces the problem for respondent to response to the survey. To conquer this issue, the researchers used Fuzzy TOPSIS for assess the service quality of public transport system. To measure the service quality, the researchers firstly developed a questionnaire based on SERVQUAL for collected the data. The respondents provided the linguistic assessment for rating the criteria of service quality and the various alternatives available. Then linguistic assessments are combined by Fuzzy TOPSIS for measurement of overall performance of each and every alternative. The better criterion is chosen on the basis of overall performance score and ranks them. The potency of the presented move toward is its convenient applicability and skill to endow with quantitative information. The utility of this proposed approach for assessment of service quality of public transport will be applicable in the capital city and neighboring townships i.e. Delhi & NCR.

scholarly journals Competitiveness of the public transport and car owner behavior: interrelations and contradictions in the light of sustainable development of the metropolis

2020 ◽  
Vol 208 ◽  
pp. 05005
Author(s):  
Irina Skorobogatykh ◽  
Zhanna Musatova ◽  
Roman Sidorchuk ◽  
Natalia Ivashkova ◽  
Petr Nevostruev
Keyword(s):  
Sustainable Development ◽  
Transport System ◽  
Public Transport ◽  
Negative Impact ◽  
Urban Transport ◽  
Transport Systems ◽  
Successful Implementation ◽  
The Public ◽  
Public Transport System

Consistent actions taken by car manufacturers to improve the quality of vehicles make them easier to use and reduce their negative impact on the environment significantly strengthen the competitiveness of personal transport. At the same time, high investments in the development of urban transport systems (especially large ones) create conditions for the mobility of all population groups, but do not significantly affect the competitiveness of public transport. At the same time, the high competitiveness of the public transport system is a sign of the successful implementation of the concept of sustainable development of the territory, making it more attractive for tourism and stimulating its development. The study of the limitations of the analysis of the competitiveness of public transport is conducted in this article along with an analysis of the factors that influence the choice of citizens in terms of mobility for their daily tasks. The article presents the results of an empirical study of relations between Moscow residents and public transport, changes in the intensity of use of personal cars in the period 2015-2020. During this period, the transport system has undergone significant positive changes, which have affected the perception of comfort and accessibility of public transport in Moscow.

scholarly journals Level of Service Research of Public Transport Facilities: A Access of Trivandrum City

2019 ◽  
Vol 8 (2S8) ◽  
pp. 1215-1218
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

scholarly journals Survey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research

2021 ◽  
pp. 362-369
Author(s):  
Prof. Sunil R. Kewate ◽  
Prof. Vivek R. Gandhewar ◽  
Miss. Vaishnavi R. Holey
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Quality Function Deployment ◽  
Survey Analysis ◽  
The Public ◽  
Public Transport System ◽  
Bus Station ◽  
Ticket Prices ◽  
Public Transport Service

A Survey analysis is conducted by quality function deployment (QFD) at bus station in Amravati, INDIA to know and identify existing the demands and request of the users and to improve the quality of the service provide by MSRTC bus station in Amravati. To identify the needs of the customers the survey has been conducted by using the defined questionnaire and it was distributed to 5000 users. The responses of these surveys have been used as a feedback in the first stage of QFD. Total 20 main features and 17 sub features have been designed by considering all the aspects of public transport system. In this present study, the output of the surveys indicated that, in order to improve the quality of the public transport service, in this paper, the main focus has been given on the ticket prices and frequency of the transport system.

scholarly journals STRATEGI INTEGRASI SISTEM TRANSPORTASI UMUM DALAM MENUNJANG PARIWISATA KOTA YOGYAKARTA

2018 ◽  
Vol 6 (1) ◽  
pp. 84
Author(s):  
Gilang Rizki Ramadhan ◽  
Imam Buchori
Keyword(s):  
Transport System ◽  
Information Integration ◽  
Public Transport ◽  
Descriptive Statistics ◽  
Network Integration ◽  
Public Transport System ◽  
Integration Strategy ◽  
Tourism Activity ◽  
Yogyakarta City

The development of Yogyakarta City arises the issue of congestion that might interfere various activities, one of them is tourism activity. This aims at strategizing integration of public transport system for reducing congestion. It seeks an integration strategy of public transport system that can improve accessibility and support tourism in Yogyakarta City based on domestic tourist preference. Using descriptive statistics, service quality (servqual), and importance-performance analysis (IPA), it was revealed that respondents feel less satisfied with the quality of service of integration of public transport system, for which an improvement is needed. This can be done by strategizing integration of public transport system, from the strategy will be known the order of handling priority each variable, i.e. (1) schedule integration, (2) network integration, (3) land use integration, (4) physical integration, and (5) information integration which is done by improving its performance. Furthermore, (6) social integration, (7) environmental integration, and (8) fare and ticket integration which is done by maintaining its performance.

scholarly journals Aspects regarding the appreciation of regularity and punctuality in the public transport system from Sibiu, Romania

2021 ◽  
Vol 343 ◽  
pp. 06004
Author(s):  
Carmen Purcar ◽  
Mircea Bădescu ◽  
Marinela Inţă
Keyword(s):  
Transport System ◽  
Public Transport ◽  
The Public ◽  
Public Transport System ◽  
Advantages And Disadvantages

Regularity and punctuality are two very important measures for evaluating the quality of a public transport system. Several indicators can be used to estimate them, each with advantages and disadvantages. The paper comparatively describes a series of such indicators and presents a study conducted for two public transport lines in Sibiu, Romania. The study shows how, depending on the indicators used, the results show the influence of different factors.

scholarly journals Measuring Travellers’ and Stakeholders’ Satisfaction on Perceived Sustainability of a Transport Interchange

2019 ◽  
Vol 20 (4) ◽  
pp. 379-388
Author(s):  
Giannis Adamos ◽  
Eftihia Nathanail ◽  
Irina Yatskiv Jackiva ◽  
Evelina Budilovich Budiloviča ◽  
Maria Tsami
Keyword(s):  
Quality Of Service ◽  
Transport System ◽  
Public Transport ◽  
Information Provision ◽  
Policy Makers ◽  
Physical Quality ◽  
Public Transport System ◽  
Attitudinal Survey ◽  
Perceptions And Expectations

Abstract The present paper aims at measuring the satisfaction of travellers and stakeholders on perceived quality of service provided at the Latvian interchange “Riga International Coach Terminal” and understand whether there are any gaps between the two groups of involved parties, based on their perceptions and expectations. To this end, a travellers’ attitudinal survey was organized and interviews with representative stakeholders were conducted, in order to capture and analyse their attitudes and preferences and extract those attributes that affect their satisfaction. Results showed that the interchange performs well in physical quality attributes, such as travel and wayfinding information provision, but in terms of access and aesthetics expectations in the internal and external design, some contradictory findings were revealed between travellers and stakeholders, validating the fact that understanding users’ perceptions can work as vital input to policy makers’ perceptions of an integrated sustainable public transport system.

scholarly journals SOCIAL AND ECONOMIC ANALYSIS OF THE DEMAND FOR PUBLIC TRANSPORT IN VILNIUS

Transport ◽  
2003 ◽  
Vol 18 (4) ◽  
pp. 182-188 ◽  
Author(s):  
Daiva Griškevičienė ◽  
Algirdas Griškevičius
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Social Insurance ◽  
Central City ◽  
Space Planning ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
General Goals

To determine the demand for public transport on the market, a survey was conducted in 2001 — 2002 concerning the situation in the suburban zones of newly-built up districts where public transport is either inaccessible or poorly developed. The analysis was based on major social and economic factors determining the demand for transport. They are: demographic structure and development, restructuring of productive forces and space planning; employment and unemployment; income and poverty; social insurance, pensions and welfare; the household structure; income and expenditures; mobility of the inhabitants and motorization. The accessibility of transport services to passengers and the choice of transport facilities is closely related to their purchasing power. The offer of public transport services is lower than the demand, especially in the suburbs. As a result, the competition of automobiles is very strong there: the preference given to a car is determined by inaccessibility of public transport on the route for 22 % of the inhabitants, while for 20 % the reason was long way to a bus stop or large intervals in the schedule of public transport facilities. Based on the results obtained, the public transport system in Vilnius should be developed along three main lines: 1) raising the quality of public transport provided on fixed routes; 2) revising and updating the system of fares; 3) integrating the suburban public transport system into the central city transport system. These are the priority tasks associated with general goals of improving the system of public transport so that it could satisfy the needs of the passengers in the city.

scholarly journals DEVELOPMENT OF PUBLIC TRANSPORT: FUTURE CHALLENGES OF LIEPAJA` S TRAM (LATVIA)

2016 ◽  
Vol 11 (1) ◽  
pp. 16-28
Author(s):  
Diāna Līduma ◽  
Aija Kairēna ◽  
Inese Lūsēna-Ezera ◽  
Monta Šimkus
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Social Function ◽  
The Public ◽  
Public Transport System ◽  
The Social ◽  
Future Challenges ◽  
The Right ◽  
Selection Of

Transport has always had an important role in the lifestyle of population and development of economy, but the public transport performs mainly the social function – it works for the benefit of the society. Development and quality of services must be provided also for the public transport companies, however, we meet different problems related to infrastructure and traffic for this to happen. To successfully manage and develop a public transport company, it is essential to change the thinking of people in favour of the public transport, not for the personal transport. It is necessary to ensure the sustainability as the main value, which means selection of the right public transport system. The authors relied on the experience of formation of a unified transport system in the world and Latvia’s largest cities’ strategic vision for public transport development. Taking into account the fact that Liepaja is one the three cities in Latvia where the public transport service is provided by a tram, an empiric research was made. Its aim was to clarify the opinion of the inhabitants of Liepaja, regarding the services provided by Liepaja trams, regarding the possible improvements and necessity for development. 200 inhabitants of Liepaja were questioned within the framework of the research. The results of the research revealed that although the tram provides daily the inhabitants of Liepaja with the movement possibilities, unfortunately inhabitants are not ready yet to replace their personal transport with the public transport – tram to settle their daily problems. The results of the research allowed to conclude that future development possibilities and perspectives of the tram in Liepaja City can be related mainly with the creation of a new route, purchase of new carriages and unified public transport system in Liepaja City. Key words: availability and sustainability, Liepaja tram, public transport, social function of public transport.

scholarly journals Level of Service Test on Public Transport Facilities in Trivandrum City

2019 ◽  
Vol 8 (2S3) ◽  
pp. 1019-1022
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

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