Association of Social Network Analysis with Mental Models in Emergency Management Teams
Social network analysis is a preferred approach to examine the impact of social processes and mechanisms on team performance, but it can be challenging to measure these dynamics in applied settings. Our aim was to test whether the understanding of the task at hand was more accurate and more shared for teams with more evenly distributed interaction patterns. We pre-registered a novel approach for measuring social networks from sparse reporting of ranked interactions. Our sample was eleven emergency management teams that performed a scenario training exercise, where we asked factual questions about the ongoing task during performance, and retrospective questions about who were the most important communication and collaboration partners. We quantified shared mental models as the extent to which a team member showed the same understanding as the rest of their team, and quantified situation awareness as the extent to which team members showed the same knowledge as their team leader. We calculated which team members where most central to the network, and which networks had more evenly distributed networks. Our findings support the pre-registered hypotheses that more interconnected teams are associated with more accurate and more shared mental models, while the individual’s position in the network was not associated with MM.