scholarly journals Applying Quality Function Deployment to the Design of Engineering Programs: Approaches, Insights and Benefits

2021 ◽  
Author(s):  
David H Cropley
Keyword(s):  
Curriculum Design ◽  
Quality Function Deployment ◽  
Accreditation Body ◽  
Top Down ◽  
Quality Function ◽  
Engineering Programs ◽  
Key Stakeholders ◽  
Professional Body ◽  
Implementation Tool ◽  
The University

Tertiary programs in a discipline such as engineering must balance the competing needs and requirements of two key stakeholders: the university that designs and delivers the program, and the professional body that accredits the program. Program and curriculum design in universities is traditionally rather bottom-up in nature, with courses designed by individual academics, and assembled into cognate programs. Graduate qualities and accreditation criteria are typically mapped retrospectively onto the program structure. Designing such programs from the top down, driven by the needs of the university and the accreditation body, is a desirable goal. However, without proper support tools, such a top-down design process, balancing competing needs across multiple courses and year levels, is a complex and rarely smooth task. Quality Function Deployment (QFD) was created, in the domain of product and system design, for this precise purpose. Treating the design of a tertiary program the same as the design of a system suggests that QFD, and the implementation tool known as the House of Quality (HoQ), should be ideally suited to this purpose. The aim of this paper is to show how QFD and the HoQ can be applied to the design of an engineering program, creating a specification that accurately reflects the voices of stakeholders, and serves as a benchmark for validating that these needs have been met in the implemented design.

scholarly journals Modeling Humanizing Education Through Newly Reviewed Materials Engineering Curriculum

2021 ◽  
Vol 9 (3) ◽  
pp. 63-79
Author(s):  
Norshahida Sarifuddin ◽  
Zuraida Ahmad ◽  
Ahmad Zahirani Ahmad Azhar ◽  
Hafizah Hanim Mohd Zaki ◽  
Amelia Wong Azman ◽  
...  
Keyword(s):  
Engineering Education ◽  
Curriculum Design ◽  
Well Being ◽  
Engineering Programs ◽  
Academic Field ◽  
Materials Engineering ◽  
New Curriculum ◽  
Humanitarian Engineering ◽  
Definition Of ◽  
The University

In line with the current global focus on sustainability and the well-being of the planet, becoming a professional engineer nowadays requires more than simple mastery of technical skills. Considering that engineers are required to have a deep sense of responsibility not only for humankind but also for the environment, engineering education and practices must be reformed substantially to prepare engineers that will contribute to sustainable development. This necessitates updating conventional engineering programs (CEE) to incorporate Humanizing Engineering Education (HEE). Although HEE is an old practice of individual engineers and other organizations outside the academic field, it is relatively new in academic engineering. While the definition of what truly merits being considered HEE remains debatable, many engineers believe that their work involves a humanitarian aspect. To streamline the development of HEE, there is a need for developing guidelines and frameworks for a comprehensive model. Ideally, that framework should integrate humanizing pedagogy in the new curriculum design. The objective of the paper is to share the experience of the authors in designing a new curriculum for a Materials Engineering Programme (MEP) that is embedded with Humanitarian Engineering (HE), which is among the main elements of HEE. Data collection was through interviews, qualitative surveys, reports from the stakeholders, accreditation bodies and benchmarking with other Higher Learning Institutions (HLI). An extensive scholarly literature review was executed to identify shortcomings in CEE and how it could be reformed by integrating it with HEE. The Sejahtera Academic Framework (SAF); a strategic framework for academic programmes developed by the university, was used as a reference to customize MEP to better meet students’ needs. Since the proposed model applies a new emerging concept, it inevitably raises challenges related to different levels of understanding among course implementers and perceptions of external stakeholders. Moreover, the developers had to consider the limitations imposed by the university's policies and structures while acknowledging the availability of finite resources (i.e. time, money, equipment, and expertise).

scholarly journals Analysis of curriculum processes for the development of competencies in engineering education

2020 ◽  
Vol 7 (2) ◽  
pp. 25-42
Author(s):  
Ana María Graffigna Vaggione ◽  
Lucía Mabel Ghilardi ◽  
María Amelín Dávila
Keyword(s):  
Curriculum Design ◽  
Institutional Transformation ◽  
San Juan ◽  
Engineering Programs ◽  
Accreditation Standards ◽  
National University ◽  
Development Of Competencies ◽  
Programs Of Study ◽  
The University ◽  
Institutional Actors

This work presents the advances being made on a research project addressing curriculum processes for the development of competencies at the San Juan National University’s Faculty of Engineering (Argentina) in the framework of institutional policies that seek to make its programs of study appropriate for the second generation of accreditation standards. This is an exploratory, descriptive and interpretative study that is currently in the analytic phase, during which time we have carried out a characterization of the study plans currently in force for seven engineering programs in place at the university. In this sense, we describe both the institutional transformation related to the creation of accreditation standards and the perspectives of institutional actors as regards the curriculum design of the San Juan National University Faculty of Engineering’s programs, analyzing the institutional dynamic that emerges from said process.Received: 27 December 2019Accepted: 04 March 2020Published online: 19 May 2020 

scholarly journals PERENCANAAN PROSES PRODUKSI KEMASAN SIRUP WORTEL MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT

2018 ◽  
Vol 5 (2) ◽  
Author(s):  
Yurida Ekawati ◽  
Filemon Widjaja
Keyword(s):  
Process Planning ◽  
Quality Function Deployment ◽  
Top Down ◽  
Process Plan ◽  
Quality Function ◽  
Operation Process ◽  
Critical Process

Perancangan kemasan produk makanan merupakan faktor yang penting dalam perancangan produk makanan. Kemasan bisa mempengaruhi kualitas produk makanan dan pemasarannya. Berdasarkan perencanaan desain kemasan produk sirup wortel yang telah dilakukan menggunakan metode Quality Function Deployment (QFD) tahap II, perencanaan proses produksi kemasan sirup wortel dilakukan menggunakan metode QFD tahap III atau proses planning. Langkah-langkah yang perlu dilakukan pada tahapan ini adalah menentukan proses utama dalam kegiatan produksi produk terkait, penentuan sub- proses (top-down process), dan proses identifikasi yang dilakukan bersamaan dengan proses eksperimen untuk mendapatkan critical process plan yang menjadi key operations pada proses produksi yang direncanakan. Hasil dari perencanaan proses produksi ini adalah matriks Process Planning untuk proses produksi kemasan sirup wortel. Pada matriks Process Planning yang telah terbentuk dapat diketahui bagian dari proses yang dianggap kritis atau critical process plan. Critical process plan pada proses produksi kemasan sirup wortel terdiri atas persiapan bahan baku kaca, pencampuran bahan baku kaca, proses melting dan refining, proses penstabilan suhu, proses forming, proses annealing dan pemberian label. Critical process plan yang memiliki prioritas tertinggi pada proses produksi kemasan sirup wortel adalah pemberian label dan proses forming. Selain matriks process planning dihasilkan pula operation process chart (OPC) untuk proses produksi kemasan sirup wortel. Kata kunci: QFD, kemasan, perencanaan proses, sirup wortel

scholarly journals Empowering medical students as agents of curricular change: a value-added approach to student engagement in medical education

2019 ◽  
Vol 9 (1) ◽  
pp. 60-65 ◽  
Author(s):  
Joseph R. Geraghty ◽  
Alexandria N. Young ◽  
Tiffani D. M. Berkel ◽  
Eric Wallbruch ◽  
Julie Mann ◽  
...  
Keyword(s):  
Medical Education ◽  
Student Engagement ◽  
Medical Students ◽  
Curriculum Design ◽  
Value Added ◽  
Student Leaders ◽  
A Value ◽  
Key Stakeholders ◽  
The University ◽  
The Impact

AbstractOne area in which medical students can add significant value is medical education, and involving them as key stakeholders in their education can have a profound impact on students and the institutions that serve them. However, detailed descriptions of the structure, implementation and quality of programs facilitating student engagement are lacking. We describe the structure of a novel student engagement program at the University of Illinois College of Medicine-Chicago (UICOM-Chicago) known as the Student Curricular Board (SCB). We surveyed 563 medical students across all levels of training at our institution in order to examine the impact of this program, including its strengths and potential areas of improvement. The SCB serves as a highly structured and collaborative student group that has far-reaching involvement from course-level program evaluation to longitudinal curriculum design. Medical students overwhelmingly valued opportunities to be involved in their curriculum. Students with the greatest exposure to the SCB were more aware of specific program initiatives and expressed increased interest in academic medicine as a career. By highlighting this innovative student engagement program, we aim to share best practices for a highly structured, value-added approach to medical student engagement in medical education that is applicable to other medical schools and student leaders.

scholarly journals Implementasi Quality Function Deployment untuk Meningkatkan Kualitas Jasa Pendidikan di Universitas Islam Riau

2020 ◽  
Vol 3 (2) ◽  
pp. 491-498
Author(s):  
Suyadi Suyadi ◽  
Hafidzah Nurjannah
Keyword(s):  
Student Satisfaction ◽  
Quality Function Deployment ◽  
Sample Selection ◽  
Simple Random Sampling ◽  
Kano Model ◽  
Quality Function ◽  
Tertiary Institutions ◽  
First Choice ◽  
The One ◽  
The University

Competition in higher education institutions requires that these universities must be able to compete with other universities, especially in terms of education services. Where services should be maximized in satisfying students so that our tertiary institutions can be the first choice for students who will continue their studies. The purpose of this study is to find out what attributes are needs and expectations needed by students so that students feel satisfied with the services provided by the university. The population in this study were all active students of the Islamic University of Riau, while the sample selection was performed using Simple Random Sampling techniques of 398 students. The techniques in analyzing the data used are, Kano Model and QFD. The results showed there were 27 attributes, there were 2 answers contained in the canoe model category, including 25 attributes included in the one-dimensional category and 2 attributes included in the attractive category. The quality is still unsatisfactory seen from the calculation of the value of GAP which has 21 negative gap values. From 27 quality attributes, there are 7 priority attributes that need to be improved and there are 10 technical responses that must be improved to meet student satisfaction. Keywords : Quality Function Deployment and Quality of Education Service

scholarly journals Incorporating Employer’s Requirement in Curriculum Design to Improve the Graduate’s Technical Competence using Quality Function Deployment

2018 ◽  
Vol 2 ◽  
pp. 11
Author(s):  
Dikxy Zul Karnain ◽  
Indah Widiastuti ◽  
Suharno Suharno
Keyword(s):  
Student Teachers ◽  
Curriculum Design ◽  
Quality Function Deployment ◽  
Teaching And Learning ◽  
Education Institution ◽  
Working Environment ◽  
Practical Skills ◽  
Quality Function ◽  
Technical Requirements ◽  
Apprenticeship Programs

The graduates of vocational pre-service teacher education are expected to possess appropriate pedagogical, theoretical and practical skills. As part of the academic curriculum, all students should do two kind of apprenticeship programs: an industrial training and a teaching practicum at school. These programs providing students with the exposure to a real working environment in the industry and vocational schools. Thorough this program, the industry and the school could assess the student teachers’ competences in their subject-related skills. Therefore, this study aims to identify feedback from the employers during the apprenticeship in order to determine their expectations toward the practical skills of vocational student teachers using Quality Function Deployment (QFD) approach. The employer’ feedbacks are then translated into technical requirements which specifying the actions required in teaching and learning process. The QFD help the education institution to identify the gaps in the curriculum based on the requirements from the school and industry.

Measurement of Total Quality Management of Private Universities

2021 ◽  
Vol 3 (1) ◽  
pp. 73-85
Author(s):  
Astri Ayu Purwati ◽  
Yusrizal ◽  
Teddy Chandra ◽  
Achmad Tavip Junaedi ◽  
Muhammad Luthfi ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
Quality Standards ◽  
Total Quality ◽  
Quality Function ◽  
Global Competitiveness ◽  
Global Competitiveness Index ◽  
Fierce Competition ◽  
The Right ◽  
The University

This research aims to examine the TQM application in education using SERVQUAL and the quality function deployment (QFD) based on the students' perspectives. Globalization in the current technological era requires every country to be able to face increasingly fierce competition. Indonesia ranked 41st below Malaysia, Thailand, and Singapore out of 137 countries in 2017-2018 Global Competitiveness Index. Quality human resources are the only choice to win the competition. TQM can be used to produce the right quality standards to produce competent and competitive graduates. This study aims to discuss how the application of TQM in education uses SERVQUAL and also the quality function deployment (QFD) based on student perspectives. The results showed that the quality of technology is one of the important elements that are highly expected by students but have not been fulfilled by the university.

scholarly journals Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University's Website

2016 ◽  
pp. 52-86 ◽  
Author(s):  
Dorie Pandora Kesuma ◽  
Achmad Nizar Hidayanto ◽  
Meyliana ◽  
Kongkiti Phusavat ◽  
Dina Chahyati
Keyword(s):  
Service Quality ◽  
Quality Function Deployment ◽  
Service Design ◽  
Internet Technology ◽  
Design Framework ◽  
Kano Model ◽  
Quality Function ◽  
The University

Today's internet technology has been utilized in various fields, one of which is to provide services in the field of education. Internet technology in the form of website enables organizations to provide anywhere anytime services to their customers, thus it is expected increasing customers' satisfaction. This research aims to develop a service design framework that can be used to evaluate the quality of website service at the university and formulate solutions for its improvement, by combining E-SERVQUAL, Kano Model, and Quality Function Deployment (QFD). To demonstrate the use of the proposed framework, we conducted a case study in one of the private universities in Palembang, Indonesia. Step by step of the framework usage is discussed, to provide a better understanding of the framework we are proposing.

Peningkatan Kualitas Layanan Konsumen Dengan Metode Servqual Dan Quality Function Deployment

2019 ◽  
Vol 3 (2) ◽  
pp. 60
Author(s):  
Chistofora Desi Kusmindari
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function

Permasalahan dalam penelitian ini adalah bagaimanakah peningkatan kualitas layanan konsumen CV. Sinar Jaya Agung dengan metode servqual dan quality function deployment dengan tujuan untuk mengetahui persepsi konsumen dengan metode servqual, untuk menentukan nilai gap servqual antara persepsi dan harapan konsumen, dan untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen dengan menggunakan metode quality function deployment. Hasil penelitian ini menunjukkan bahwa semakin tinggi nilai customer satisfaction performancemaka semakin tinggi pula tingkat persepsi konsumen terhadap atribut oleh responden, nilai gap servqual diperoleh nilai tertinggi sebesar 0,35 pada atribut karyawan memiliki kompetensi dan profesional dalam melayani pelanggan. Dengan demikian dapat diartikan bahwa kualitas layanan konsumen yang diberikan sudah bisa dikatakan baik. Hasil pengujian quality function deployment menunjukkan bahwa untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen, maka perusahaan harus melakukan beberapa perbaikan, antara lain: lokasi perusahaan harus mudah dijangkau oleh konsumen, penyediaan checklist pembersihan, pemberian pelatihan rutin kepada karyawan, serta service yang baik dari karyawan pada konsumen.

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