scholarly journals Maintaining trust in a pandemic: Blood collection agency messaging to donors and the public during the early days of COVID-19

2021 ◽  
Author(s):  
Jennie Haw ◽  
Rachel Thorpe ◽  
Kelly Holloway

COVID-19 has posed unprecedented challenges to health systems around the world, including bloodcollection agencies (BCAs). Many countries, such as Canada and Australia, that rely on non-remuneratedvoluntary donors, saw an initial drop in donors in the early days of the pandemic followed by a return tosufficient levels of the blood supply. BCA messaging plays a key role in communicating the needs of theblood operator, promoting and encouraging donation, educating, and connecting with the public anddonors. This paper reports on discourse analysis (Bloor and Bloor, 2013) of BCA messaging in Canadaand Australia from March 1-July 31, 2020 to understand how BCAs constructed donation to encouragedonation during this period and what this can tell us about public trust and blood operators. Drawing onmultiple sources of online content and print media, our analysis identified four dominant messagesduring the study period: 1) blood donation is safe; 2) blood donation is designated an essential activity;3) blood is needed; and 4) blood donation is a response to the pandemic. In Canada and Australia, ouranalysis suggests that: 1) implicit within constructions of blood donation as safe is the message thatBCAs can be trusted; 2) messages that construct blood donation as essential and needed implicitly askdonors to trust BCAs in order to share in the commitment of meeting patient needs; and 3) thepandemic has made possible the construction of blood donation as both an exceptional andcommonplace activity. For BCAs, our analysis supports donor communications that are transparent andresponsive to public concerns, and the local context, to support public trust. Beyond BCAs, healthorganizations and leaders cannot underestimate the importance of building and maintaining public trustas countries continue to struggle with containment of the virus and encourage vaccine uptake.

2015 ◽  
pp. 231-265
Author(s):  
Vedantam Leela

Deficit trust is considered a cause for further deterioration of the public sector delivery systems. It has raised concerns in the modern political scenario. The author identifies the sources for creation of deficit trust in public sectors across the world. Considering that individual trust perceptions are susceptible to fluctuation, the author argues that there is a possibility to shift distrust to trust. Thereby, relying on the best practices and data from Edelman Trust Barometers and World Bank, this chapter addresses the trust deficit concerns. Some countries have maintained trust requirements, but others are struggling to mitigate. Mentioning the best practices of established, credible, and sound mechanisms to improve the trust relationships, the author highlights the modern intervention techniques used by various organisations to instil the public trust. Throughout this chapter, the author suggests how public trust can be transformed into customer retention initiatives and thereby public sectors can regain their market position.


2020 ◽  
Vol 17 (8) ◽  
pp. 851-866
Author(s):  
Thanet PITAKBUT

Due to the severe acute respiratory syndrome coronavirus 2 or SARS-CoV-2 outbreak, the virus has been wildly spread throughout the world and the number of infected patients has rapidly increased. More importantly, neither the official drug treatment nor the vaccine has been officially offered. These have considerably increased the public concerns internationally and nationally. Recently, there has been one question raised in the Thai society; “Could a common Thai herbal medicine namely Andrographis paniculata be used against SARS-CoV-2 infection?”. It is well-known that the plant has antiviral properties against wild ranges of viruses and the active metabolite is andrographolide. To date, there have only been a few studies investigating the anti-SARS-CoV-2 activity from andrographolide. To provide a better understanding, this study was conducted by applying the advanced techniques in both computational biology and chemistry to evaluate the anti-SARS-CoV-2 potential of andrographolide. In this study, andrographolide was tested against two  key enzymes of SAR-CoV-2 namely 3C main proteinase and RNA dependent RNA polymerase. The result here indicated that andrographolide could only inhibit the SARS-CoV-2 3C main proteinase as strong as lopinavir (the standard medicine), which has been recommended as the drug of choice to treat SARS-CoV-2 patient.


2009 ◽  
Vol 4 (4) ◽  
Author(s):  
M. Giddings ◽  
J. Fawell

Significant media coverage regarding new chemicals being found in water supplies has given rise to public concerns about the safety of their drinking water. Emerging contaminants in drinking water supplies, which include pharmaceuticals, personal care products and endocrine disruptor compounds, have been regularly detected at trace levels in drinking water sources in many countries. Regulators around the world are grappling with questions from the public relating to possible health outcomes from long-term exposure to these contaminants in their drinking water. The presentation will discuss the challenges in addressing public concern about these contaminants and how communicating scientific uncertainties requires a balanced and clear series of messages.


Author(s):  
Vedantam Leela

Deficit trust is considered a cause for further deterioration of the public sector delivery systems. It has raised concerns in the modern political scenario. The author identifies the sources for creation of deficit trust in public sectors across the world. Considering that individual trust perceptions are susceptible to fluctuation, the author argues that there is a possibility to shift distrust to trust. Thereby, relying on the best practices and data from Edelman Trust Barometers and World Bank, this chapter addresses the trust deficit concerns. Some countries have maintained trust requirements, but others are struggling to mitigate. Mentioning the best practices of established, credible, and sound mechanisms to improve the trust relationships, the author highlights the modern intervention techniques used by various organisations to instil the public trust. Throughout this chapter, the author suggests how public trust can be transformed into customer retention initiatives and thereby public sectors can regain their market position.


2021 ◽  
pp. 1-9
Author(s):  
Peter R Nkhoma ◽  
Kamal Alsharif ◽  
Erick Ananga ◽  
Michael Eduful ◽  
Michael Acheampong

Summary Globally, water resources are under immense and increasing pressure. This, coupled with the threat of climate change, has increased global interest in water reuse. However, global water reuse remains limited because of public opposition. This paper thus examines public perceptions and attitudes to water reuse across the world. It finds that results from studies of water reuse acceptance have tended to be context specific, although claims can be made about the universal relevance of some predictors, underscoring the need for individual water reuse schemes to carefully consider their local context. Disgust remains a constant in the public psyche, while public trust in delivery agents as well as how water reuse is communicated vis-à-vis perceptions about the quality and safety of recycled water are also critical. The latter particularly highlights public concerns about the indeterminate health risks associated with water reuse.


2021 ◽  
Vol 6 (4) ◽  
Author(s):  
Kelly Sundberg ◽  
Christina Witt ◽  
Graham Abela ◽  
Lauren M. Mitchell

Maintaining public trust, legitimacy, and credibility in a constantly evolving society has proven challenging for police in the 21st century. Rising public concerns regarding police accountability are driving the need to advance the paradigm of policing by reassessing the organizational structure of law enforcement in Canada. Supported by research identifying primary directives for maintaining public trust, this proposal argues that the time has come for policing to evolve from an occupation into a formal profession. Just as any other occupation that has advanced into a profession, provincial regulatory colleges of policing should be formed with the key objective of protecting the public from malpractice and malfeasance. A provincial college of policing would allow for (a) sustained and inclusive recruitment strategies, (b) foundational knowledge of the scholarship of policing, (c) evidence-based academy training, (d) mandatory ongoing (in-service) police education, and (e) expert, objective, community-focused, independent oversight. This proposal uses characteristics of the College of Policing in England and Wales as a guiding framework for the support and preparation of professionalizing policing in Canada.


2021 ◽  
Vol 13 (18) ◽  
pp. 10248
Author(s):  
Haywantee Ramkissoon

COVID-19 vaccine hesitancy has been a growing concern. The pandemic has proved to be very complicated with the mutated virus. The Delta variant is contributing to a surge of cases across the globe. Vaccine hesitancy can be socially contagious, requiring more stringent efforts from policy makers and health professionals in promoting vaccine uptake. Some evidence shows that vaccine acceptance appears to have played an integral role in successfully controlling the pandemic. Vaccination acceptance, however, demands that the public has a good understanding of the vaccine’s benefits in promoting healthier societies and people’s quality of life. Unclear COVID-19 vaccine information can lead to distrust in vaccines and vaccine hesitancy. It is of paramount importance to communicate clear and unbiased vaccine information to the public to encourage vaccine uptake. Word of mouth communication remains important to further promote COVID-19 vaccine uptake in the community. This short paper discusses the role of social bonds and public trust/distrust and word of mouth communication in vaccine decision making.


2019 ◽  
Vol 26 (2) ◽  
pp. 227-252
Author(s):  
Deborah Solomon

This essay draws attention to the surprising lack of scholarship on the staging of garden scenes in Shakespeare's oeuvre. In particular, it explores how garden scenes promote collaborative acts of audience agency and present new renditions of the familiar early modern contrast between the public and the private. Too often the mention of Shakespeare's gardens calls to mind literal rather than literary interpretations: the work of garden enthusiasts like Henry Ellacombe, Eleanour Sinclair Rohde, and Caroline Spurgeon, who present their copious gatherings of plant and flower references as proof that Shakespeare was a garden lover, or the many “Shakespeare Gardens” around the world, bringing to life such lists of plant references. This essay instead seeks to locate Shakespeare's garden imagery within a literary tradition more complex than these literalizations of Shakespeare's “flowers” would suggest. To stage a garden during the sixteenth and seventeenth centuries signified much more than a personal affinity for the green world; it served as a way of engaging time-honored literary comparisons between poetic forms, methods of audience interaction, and types of media. Through its metaphoric evocation of the commonplace tradition, in which flowers double as textual cuttings to be picked, revised, judged, and displayed, the staged garden offered a way to dramatize the tensions produced by creative practices involving collaborative composition and audience agency.


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