scholarly journals Service robots as a tool for physical distancing in tourism

2020 ◽  
Author(s):  
Faruk Seyitoğlu ◽  
Stanislav Hristov Ivanov
Keyword(s):  
Side Effects ◽  
Social Distance ◽  
Hospitality Industry ◽  
Physical Distance ◽  
Service Robots ◽  
Physical Interaction ◽  
Emotional Distance ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
High Level

COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the epidemic. This paper discusses whether the application of service robots to provide physical distance in the tourism and hospitality context is going to be beneficial or there will be side effects as well. The paper posits that service robots create a technological shield between tourists and employees that increases the physical and emotional distance between them.

scholarly journals An investigation into English language use in the Vietnamese hospitality industry: The language of money exchange

2020 ◽  
Vol 8 (2) ◽  
pp. 14-22
Author(s):  
Vu Thi Hong Van
Keyword(s):  
Classroom Environment ◽  
Hospitality Industry ◽  
English Language ◽  
Real Life ◽  
Hotel Management ◽  
Currency Exchange ◽  
Language Communication ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
High Level

Within the tourism and hospitality industry in Vietnam, English is now a dominant means of communication between staff and guests who come from different countries. The ability to communicate effectively in English is therefore an important attribute for those employed within the industry. Courses in English for Specific Purposes (ESP), such as English for Tourism and Hotel (English for Tourism Management/English for Hotel Management), are now part of English language programmes in Vietnamese educational institutions. These courses emphasise the importance of developing high-level English language communication skills for students. However, the teaching of these courses has mainly been conducted in the classroom environment, using textbooks which are written and published outside Vietnam. Given that recent research has focused on the need to teach language as it is used in authentic contexts, it is important for the teaching of ESP to understand how English is used in a real-life setting in the Vietnamese tourism and hospitality sector. This paper reports on the findings from a study which obtained and analysed hundreds of examples of authentic English language used by guests and staff in four different hotels in Vietnam. For illustrative purposes, the paper focuses on the language of interactions related to currency exchange, and examines the implications of the study findings for the teaching of ESP in Vietnam.

scholarly journals USING INNOVATIVE TECHNOLOGIES TO REDUCE HEALTH RISK AND RESTORE TRAVELERS’ CONFIDENCE

2021 ◽  
Author(s):  
Ljiljana Stanojevic ◽  
Keyword(s):  
Health Risk ◽  
Hospitality Industry ◽  
Preventive Measures ◽  
Innovative Technologies ◽  
Hotel Chains ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
High Level ◽  
Perception Of Health ◽  
Reduce Health Risk

During last year tourism and hospitality industry recorded significant losses due to the Covid-19 pandemics. One of the reasons is that indoor activities have been recognized as one of the main contributor to virus spread. Innovative technologies can play a key role in reducing indoor interaction between guests and staff, keeping social distancing, and providing a high level of cleaning standards. This research aimed to examine whether the implementation of innovative technologies may influence customers’ perception of health risk and whether their implementation in hotels may lead to greater travelers’ confidence in the COVID-19 era. An experimental study was conducted using online customer samples. The purposed questionnaire was developed based on preventive measures taken by leading hotels and hotel chains. The sample includes 180 examinees between 20 and 54 years of age. The results indicate that the implementation of innovative technologies in reducing contact and enhancing cleanliness have a significant impact on customers’ perceived health risk and restoring travelers’ confidence.

Gentrification and functional change in Budapest – ‘ruin bars’ and the commodification of housing in a post-socialist context

2020 ◽  
Vol 65 (1) ◽  
pp. 17-26
Author(s):  
Gergely Olt ◽  
Adrienne Csizmady
Keyword(s):  
Ownership Structure ◽  
Hospitality Industry ◽  
Housing Stock ◽  
Field Research ◽  
Functional Change ◽  
Global Changes ◽  
Heritage Buildings ◽  
The Subject ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

AbstractThe growth of the tourism and hospitality industry played an important role in the gentrification of the post-socialist city of Budapest. Although disinvestment was present, reinvestment was moderate for decades after 1989. Privatisation of individual tenancies and the consequent fragmented ownership structure of heritage buildings made refurbishment and reinvestment less profitable. Because of local contextual factors and global changes in consumption habits, the function of the dilapidated 19th century housing stock transformed in the 2000s, and the residential neighbourhood which was the subject of the research turned into the so called ‘party district’. The process was followed in our ongoing field research. The functional change made possible speculative investment in inner city housing and played a major role in the commodification of the disinvested housing stock.

Beach Town

2017 ◽  
Author(s):  
Christopher Hilliard
Keyword(s):  
Hospitality Industry ◽  
First World War ◽  
Social Position ◽  
Maritime Trade ◽  
World War ◽  
Ship Building ◽  
Coastal Shipping ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
First World

The chapter surveys post-First World War Littlehampton, a coastal town where tourism and hospitality had overtaken maritime trade, but where coastal shipping and ship-building remained important industries. The libel case unfolded in the Beach Town district, where Littlehampton’s hotels and apartment houses were concentrated. Many of the tradesmen, small businesswomen, labourers, and domestics who serviced the tourism and hospitality industry lived in the neighbourhood. Working from the evidence George Nicholls gathered, census records, and documents in the Littlehampton Museum, the chapter provides an anatomy of the neighbourhood and then examines the families at the centre of the dispute, their economic and social position, and relationships within the household, which were often marked by violence.

scholarly journals The Perception of Job-related Motivators When Choosing a Career in the Tourism and Hospitality Industry – A Comparative Study Between Polish and Spanish Students

2017 ◽  
Vol 53 (2) ◽  
pp. 84-106 ◽  
Author(s):  
Aleksandra Grobelna
Keyword(s):  
Competitive Advantage ◽  
Rapid Growth ◽  
Career Paths ◽  
Hospitality Industry ◽  
Staff Turnover ◽  
Motivating Factors ◽  
Tourism Experience ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

AbstractThe recent rapid growth of the tourism and hospitality industries raises a question about the quantity and quality of the workforce needed in these sectors. In the tourism/hospitality industry, where most services are delivered directly by employees, competitive advantage is primarily attained through people (employees), who are perceived as an integral component of tourism experience. This creates challenges for an industry suffering from high rates of staff turnover, especially of young employees who leave their jobs after graduation, choosing other career paths.This study presents the job related motivators that students found important when considering their future careers, and investigates the extent to which those motivators can be found in the tourism and hospitality industry. Is the industry able to offer the motivators that will keep the employees willing to choose this particular path? We focus on two groups of potential employees – Polish and Spanish students. The study reveals that both groups generally do not believe that a career in the TH industry offered these motivating factors. We also contrast and compare both groups’ perceptions in this area.

Pleasure or Business-Travelling and the Pandemic Virus: Socio Legal Aspect

2021 ◽  
Vol 8 (1) ◽  
pp. 4-11
Author(s):  
Rajib Kumar Majumdar ◽  
Abhishek Majumdar
Keyword(s):  
Hospitality Industry ◽  
Legal Aspect ◽  
Social Contact ◽  
Human Movement ◽  
Research Topic ◽  
Research Article ◽  
Visual Pleasure ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Fail Safe

Ever since the corona pandemic hit the world with full rancour, people have gone into hiding thus restricting movement in all spheres, bringing their movement to a halt. It has been extrapolated since ages that movement of masses is the essence of economics. A man moves to earn, to seek visual pleasure, to seek social contact and as such the freedom to move freely, is both a legal and fundamental right, guaranteed under the Indian Constitution. The following research article aims to study the socio-legal aspect of restricted or altered human movement brought about by the pandemic and its effect on the tourism and hospitality industry. The study findings include the immense loss which the industry has suffered as result of the pandemic, followed by the path forward in terms of the new trends which may emerge in the year 2021, to cope with the loses. A further scope of study in the stated research topic may include developing fail-safe systems as method of check and balance to keep the tourism and hospitality industry afloat, in the event of such unforeseen crisis.

scholarly journals Global Perspective in Tourism Development

2015 ◽  
pp. 406-439 ◽  
Author(s):  
Quee-Ling Leong ◽  
Shahrim Karim
Keyword(s):  
Multivariate Statistics ◽  
Hospitality Industry ◽  
Tourism Development ◽  
Demographic Factors ◽  
Tourism Industry ◽  
Global Perspective ◽  
Effect Of Food ◽  
Tourism And Hospitality Industry ◽  
Socio Demographic Factors ◽  
Tourism And Hospitality

Malaysia offers a rich potpourri of delicious cuisines from diverse ethnicity. However, not much attention given to promote Malaysian food and the food seems to be ignored in the tourism industry. Furthermore, the concept of utilizing Malaysian food as a marketing means is tenuous. In this chapter, the image dimensions of Malaysian food and the effect of food images on tourists' satisfaction are discussed. Additionally, the influence of socio-demographic factors on tourists' perceived image is deliberated. Univariate and multivariate statistics are used to describe the obtained findings. The results of the study will significantly fill in the gap in the literature about Malaysian food's image and the potential of Malaysia being promoted as a food destination. Additionally, the results would indisputably provide better insight to the tourism and hospitality industry on the perceptions of international tourists towards Malaysian food and Malaysia as a food tourism destination.

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