scholarly journals Why Zoom Is Not Doomed Yet: Privacy and Security Crisis Response in the COVID-19 Pandemic

2021 ◽  
Author(s):  
Wenhong Chen ◽  
Yuan Zou
Keyword(s):  
Crisis Response ◽  
Economic Consequences ◽  
Organizational Response ◽  
Organizational Crisis ◽  
Preventive Action ◽  
Privacy And Security ◽  
Organizational Mission ◽  
Response Strategies ◽  
Global Pandemic ◽  
Growing Pains

The COVID-19 pandemic brought Zoom explosive growth and a major privacy and security crisis in March 2020. This research advances a producer’s perspective that directs attentions to institutional and organizational actors and draws on theories of privacy management and organizational crisis communication to examine Zoom’s response to its privacy and security crisis. We primarily use data from 14 weekly Ask Eric Anything webinars from April 8 to July 15, 2020 to illustrate the strategies of Zoom’s crisis response, especially organizational representation, the contours of its analytic account acknowledging and reducing responsibility, and patterns of corrective and preventive action for user education and product improvement. Results demonstrate the usefulness of the producer’s perspective and shed light on how Zoom navigated the privacy and security crisis through mobilizing networks of executives, advisors, consultants, and clients for expertise, endorsement, and collaboration. Moreover, its response strategies have built on and contributed to Zoom’s organizational mission and culture, reframing the crisis as a growth opportunity for prioritizing privacy and security rather than mere growing pains. Zoom’s nimble, reasonable, collaborative, interactive and curated organizational response to its privacy and security crisis as an unintended consequence of its sudden rise to prominence amid a global pandemic offers a useful model for tech firms’ crisis response at a crucial moment for the tech industry around the world. Implications are relevant to understanding the socio-technical and economic consequences of this ongoing global pandemic.

Mired in deception: escalating an environmental disaster in Colombia

2018 ◽  
Vol 39 (2) ◽  
pp. 39-46 ◽  
Author(s):  
Orlando E. Contreras-Pacheco ◽  
Cyrlene Claasen
Keyword(s):  
Environmental Impacts ◽  
Design Methodology ◽  
Crisis Response ◽  
Environmental Damage ◽  
Organizational Crisis ◽  
Environmental Disaster ◽  
Content Type ◽  
Response Strategies ◽  
The Subject ◽  
Practical Implications

Purpose This paper aims to analyze concealment and deception in self-defeating organizational crisis response strategies and the possible consequences of their adoption on a company’s reputation. It represents an example of where every guideline to address stakeholders after a crisis was dismissed. Design/methodology/approach This paper investigates a major environmental incident that took place in Colombia in 2013 and studies how the responsible company responded to the incident through the examination of company reports, media statements and national and international newspaper articles. Findings The analysis shows that in addition to environmental damage, the company’s reputation was affected by the way the company responded during this crisis. Research limitations/implications The outcomes highlight the importance of the manner in which a crisis response is managed, as these types of mistakes often aggravate reputational damage. Practical implications This paper is an invitation for companies to be quick, consistent and transparent with their responses when facing their stakeholders in moments of crisis. Not doing so may aggravate not only social but also economic and environmental impacts. Originality/value Contrary to other contributions on the subject, this study implies that a misleading crisis response, including concealment and deception, can be an even greater challenge to a company’s reputation than the crisis itself.

scholarly journals Effects of expressing emotion and altering loco color in organizational crisis responses

2017 ◽  
Author(s):  
◽  
Jiyoung Won
Keyword(s):  
Behavioral Intention ◽  
Real Life ◽  
Crisis Response ◽  
News Article ◽  
Organizational Crisis ◽  
Life Crisis ◽  
Black And White ◽  
Response Strategies ◽  
Organizational Reputation ◽  
Crisis Responses

A crisis is inevitable. Any organization needs crisis communication plans and response strategies to protect themselves from reputational damage. This study examines whether employing sadness-expressive words and black-and-white logos in crisis response messages can be an effective strategy that leads to a more positive organizational reputation in the wake of a crisis. A 2 (emotion: presence of sadness vs. absence) x 2 (logo color: standard vs. black-and-white) within-subject factorial experiment was conducted with 188 participants. The experimental stimuli were crisis response messages in the form of Facebook posts from four existing airline companies, including Air France, Malaysia Airlines, AirAsia, and Germanwings, in response to their real-life crisis incidents. Participants were introduced to each crisis (a total of 4) through a news article developed from a previously published story. Then, after each article reporting on the airline crisis, they were exposed to a response message from the airline. The findings show that when organizations express sadness in their messages, their sad emotion is transferred to the readers and leads to a higher organizational reputation and behavioral intention. Also, the use of a black-and-white logo in the context of sadness-present crisis response messages results in a better organizational reputation.

Organizational crisis communication on Facebook

2017 ◽  
Vol 22 (1) ◽  
pp. 80-92 ◽  
Author(s):  
Lan Ye ◽  
Eyun-Jung Ki
Keyword(s):  
Oil Spill ◽  
Crisis Communication ◽  
Design Methodology ◽  
Deepwater Horizon ◽  
Crisis Response ◽  
Third Party ◽  
Organizational Crisis ◽  
Content Type ◽  
Response Strategies ◽  
Information Giving

Purpose The purpose of this paper is to explore British Petroleum’s (BP) crisis response on Facebook and factors contributing to its stakeholders’ perceptions of its crisis response strategies during the Deepwater Horizon oil spill. Design/methodology/approach Applying crisis response strategies, this study content analyzed BP’s crisis communication messages and Facebook users’ comments on BP America’s Facebook page. Findings The results revealed that information giving strategies dominated BP’s crisis response, and Facebook users were more likely to comment favorably when BP used information giving strategies and accommodative strategies. Bolstering strategies and third-party endorsement did not achieve anticipated effectiveness. Originality/value The findings of this study will contribute to effective application of crisis response strategies.

scholarly journals Between Social Protests and a Global Pandemic: Working Transitions under the Economic Effects of COVID-19

2021 ◽  
Vol 10 (4) ◽  
pp. 145
Author(s):  
Valentina Rivera ◽  
Francisca Castro
Keyword(s):  
Economic Effects ◽  
Economic Consequences ◽  
Care Work ◽  
Female Workers ◽  
Work From Home ◽  
Global Pandemic ◽  
Employment Trajectories ◽  
Current Economic Crisis ◽  
Male Breadwinner ◽  
Social Protests

Emerging research on the economic consequences of the COVID-19 pandemic draws attention to the labor effects of the crisis in the Global South. Developing countries show high levels of labor informality, where most workers cannot work from home and depend on daily income. In addition, the scarce and late state aid makes it difficult for workers to cope with the economic hardships caused by the pandemic. This research explores the employment trajectories of workers throughout the ongoing pandemic in Chile: a neoliberal country with a strong male breadwinner culture and high levels of income inequality. Using longitudinal non-probabilistic data for Chilean employment, this study finds that men lost their jobs to a lesser extent and returned to the labor market faster than women. Likewise, male workers with family (with a partner and young children) remained employed in a higher proportion than female workers with family, and most of these women shifted from employment into care work. The existing literature already pointed out how economic crises can have adverse effects on progress towards gender equality, and the current economic crisis seems to be no exception. Labor informality and low-skilled jobs were highly related to unemployment during the first months of COVID in Chile. These are important variables in a developing economy such as Chile, where around one-third of the population works under these conditions. This article concludes by reflecting on the importance of addressing the present crisis and future economic recovery with a gender perspective.

Leveraging the organizational mission statement to communicate identity, distinctiveness and purpose to primary and secondary stakeholders during COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lorelei Ortiz
Keyword(s):  
Content Analysis ◽  
Mission Statement ◽  
Mission Statements ◽  
Strategic Communication ◽  
Web Content ◽  
Organizational Mission ◽  
Content Type ◽  
Global Pandemic ◽  
Core Mission ◽  
Keyword Searches

PurposeThis study examines comprehensiveness and responsiveness of mission statements for the top 100 retailers on the 2020 National Retailers Federation list in order to (1) evaluate how effectively they communicate organizational identity, values and purpose, (2) underscore a distinctive commitment to stakeholders and (3) what extent these efforts are reflected in revised mission statements or addenda to meet global pandemic challenges.Design/methodology/approachThe study employs a 4-question metric to measure comprehensiveness and a two-pronged qualitative method of analysis consisting of keyword searches followed by content analysis.FindingsRetailer statements are considerably comprehensive in describing purpose and audience yet very few articulate stakeholder value, differentiate themselves as distinctive or substantively reaffirm their core mission and values. Retailers seem more invested in strategic communication around diversity, equity and inclusion, based on web content in their consumer, job seeker and investor touchpoints.Research limitations/implicationsCoding and interpreting language through content analysis methods may introduce some level of subjectivity, particularly when dealing with unstructured data. Implications for how organizations acclimated in order to survive and thrive, while maintaining focus on stakeholders and strategy. Examining organizational mission statements and their contexts yields perspective into how organizations define themselves and what they do during times of crisis.Originality/valueThis study provides insights into the content, structure and functions of the statements against a specific comprehensiveness metric and reveals patterns about the texts and their contexts during a pandemic and strong cultural and societal movements.

scholarly journals The Application of Big Data in Modern National Economy and Politics

2021 ◽  
pp. 133-142
Author(s):  
Weili Tian
Keyword(s):  
Big Data ◽  
Technology Research ◽  
Privacy And Security ◽  
Response Strategies ◽  
Existing Problems ◽  
Social Governance ◽  
Government Decision ◽  
Rapid Spread ◽  
Development Data ◽  
Global Data

Big data is a new stage of informatization development. With the convergence and integration of information technology and human production and life, the rapid spread of the Internet, global data showing explosive growth and massive agglomeration, have had a significant impact on economic development, social governance, national management, and people’s lives.Countries around the world regard the promotion of economic digitization as an important driving force for innovation and development, and have made forward-looking layouts in cuttingedge technology research and development, data open sharing, privacy and security protection, and talent training.In-depth understanding of the current situation and trends of big data development, and its impact on economic and social development, analyze the achievements and existing problems of my country’s big data development, summarize and discuss the government’s response strategies, and promote the innovation of government management and social governance models, and realize government decision-making Identification, precise social governance, and efficient public services all have important meanings.

scholarly journals A CONTENT ANALYSIS OF “MALAYSIAN-LAHAD DATU” CRISIS AND CRISIS RESPONSES IN ETHNIC NEWSPAPERS IN MALAYSIA

2019 ◽  
Vol 4 (17) ◽  
pp. 132-143
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Communication Theory ◽  
News Coverage ◽  
Analysis Data ◽  
Crisis Response ◽  
Attribution Of Responsibility ◽  
Response Strategies ◽  
News Sources ◽  
Significant Difference ◽  
Crisis Responses

This research was to examine the portrayal of crisis response strategies in Malaysian local vernacular printed dailies in covering terrorism crises which is the Lahad Datu crisis in Malaysia. The researcher relied on Situational Crisis Communication Theory (SCCT) and Framing theory to identify the news coverage and appropriate solutions through newspaper framing. Five variables were identified by the researcher in examining crisis response strategies such as news category, news slants, news framing, news sources and portrayal of visuals. Through quantitative content analysis, data revealed that the solution category was portrayed by Nanban daily, but Sin Chew focused on the problem category. For the news slants, Sin Chew daily framed negative slants of news most but Nanban daily portrayed issues in positive slants. In measuring the news frame, both dailies focused more on the attribution of responsibility frame. In examining the crisis response strategies, the researcher found, justification crisis response was portrayed predominantly but there is a significant difference between two different vernacular dailies in the portrayal of justification crisis response followed by concern crisis response. Kruskal Wallis’s test revealed that there is a significant difference in the portrayal of concern response between two dailies however, both newspapers having significant associations in portraying compensation crisis response.

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