scholarly journals Pengaruh Budaya Organisasi, Orientasi Kewirausahaan, Manajemen Kualitas Total, dan Modal Sosial terhadap Kinerja Usaha

2021 ◽  
Vol 2 (1) ◽  
pp. 217-238
Author(s):  
Devi Ayu Lestari ◽  
Enni Savitri ◽  
Riska Natariasari
Keyword(s):  
Social Capital ◽  
Organizational Culture ◽  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Business Performance ◽  
Small And Medium Enterprises ◽  
Primary Data ◽  
Total Quality ◽  
Medium Enterprises

This study aims to examine the effect of Organizational Culture, Entrepreneurship Orientation, Total Quality Management, and Social Capital on Business Performance. The population in this study was Micro, Small, and Medium Enterprises (MSMEs) engaged in processing industry in sub-district of Tampan Pekanbaru city. This study uses census method in sampling with owner of Micro, Small, and Medium Enterprises (MSMEs) in sub-district of Tampan Pekanbaru city as the respondent amount 122 unit enterprises. The data used in this study are primary data with questionnaires as an instrument. The data analysis method used is Structural Equation Model-Partial Last Square (SEM-PLS) by using WarpPLS 6.0 software. The results of this study showed that Organizational Culture, Entrepreneurship Orientation, Total Quality Management, and Social Capital have an effect on Business performance. The results indicate the important role Organizational Culture, Entrepreneurship Orientation, Total Quality Management, and Social Capital in improving the performance of MSMEs.

scholarly journals TOTAL QUALITY MANAGEMENT PERFORMANCE IN OMANI SMALL AND MEDIUM ENTERPRISES (SMES)

2019 ◽  
Vol 7 (2) ◽  
pp. 45-57
Author(s):  
Faisal Ali Amur Al-Shabibi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Small And Medium Enterprises ◽  
Statistical Tests ◽  
Small Population ◽  
Equation Modeling ◽  
Successful Implementation ◽  
Total Quality ◽  
Medium Enterprises

Purpose of the study: The objective of the study was to examine the implementation of Total Quality Management (TQM) in SMEs, by enabling them to benchmark their progress, overcome the barriers, and meet the challenges. In contrast to most previous studies, this research examined the TQM practices-performance relationships by investigating the effects of TQM practices on the performance of Omani SMEs. Methodology: A survey was performed on 200 respondents from selected SMEs in Oman. Statistical software, SPSS 15.0 was used to process the data, which consisted of chi-square test of independence for a contingency table and correspondence analysis. The hypotheses were examined at two significance levels: α = 0.01, 0.05. Other statistical tests (e.g., path analysis and structural equation modeling), which are inherently more powerful than those used in the present study, could not be used due to the small population size. Main Findings: It was revealed that leadership factor was the most critical strategic factor and was vital in ensuring a successful implementation of TQM in an organization. The other elements that were considered as critical are quality goals and policy, continuous improvement, and organizational culture. Implications of this study: The suggestions from the SMEs allow the relevant Omani agency to design an effective TQM policy to increase the performance. Novelty of this study: This study demonstrates the steps that need to be taken by the management of Omani Small Medium Enterprises (SMEs) to succeed. The findings enables the Omani SMEs’ management to plan the phases ahead of time to be familiar with the circumstances and take suitable action to rise above any obstacle that they would confront in their journey.

scholarly journals The Effect of Total Quality Management on Service Quality in the Context of Services Based Small and Medium Enterprises of Pakistan

2021 ◽  
Vol 2 (1) ◽  
pp. 165-176
Author(s):  
DR. SAIMA BATOOL ◽  
YASIR KHAN ◽  
MUHAMMAD TAHIR
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Process Management ◽  
Small And Medium Enterprises ◽  
Dynamic Environment ◽  
Primary Data ◽  
Total Quality ◽  
Supplier Quality Management ◽  
Medium Enterprises

Pakistani economy is making a transition from strong manufacturing base to the services and in this scenario, service based small and medium enterprises (SMEs) are playing a major role. In current study, we focus on total quality management (TQM) which has the potential to enable the service based SMEs to improve their competitiveness in current highly dynamic environment. The objective of the study was to assess the current level of TQM implementation and its effects on the service quality in the context of service based SMEs of Pakistan. A survey was designed to collect primary data and the measures for TQM and service quality were adapted from previous sources. The study utilized quantitative approach and through stratified random sampling, data is collected from 135 participants belonged to the management of SMEs located in three cities of Pakistan. Our findings indicate that the dimensions of TQM including top management commitment, customer focus, people management, supplier quality management, continuous improvement, and the process management are only moderately followed by the Pakistani service based SMEs. In terms of effects, three out of six TQM dimensions are having positive and significant effects on the service quality and together these TQM dimensions explain up to 60.7% change in the dependent variable of service quality. Based on the findings, we recommend that service based SMEs should give more attention to the TQM implementation

scholarly journals Total quality management practices in Indonesian local SME: Understanding the employees Role

2019 ◽  
Vol 10 (2) ◽  
pp. 129-136
Author(s):  
Safitri Lamsah ◽  
Zakky Zamrudi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Small And Medium Enterprises ◽  
Employee Performance ◽  
Total Quality ◽  
Total Respondent ◽  
Two Factors ◽  
Medium Enterprises

Abstract Understanding the schemes of Small and Medium Enterprises (SME’s) managerial capability is becoming important aspects today. Implementing proper strategies and internal policy may create a significant change in SME’s performance. Total Quality Management (TQM) has been being a one of specific measurement on organizational performance. This research was proposed to understand the factor that can affect the TQM’s performance in SME’s by identifying the two factors that can change it. Based on the recent studies, the developed model was employed PLSSEM to analyze the data by total respondent 95 respondent consist of owner and manager. The sample was taken in the area of Sasirangan SME’s in Banjarmasin, Kalimantan Selatan province, Indonesia. Sasirangan is a local fabric developed by its ancestor. The population of Sasirangan SME’s was huge in amount. The results of these studies indicate that both motivation and employee performance can increase the TQM in the SME’s which one of them has a more significant effect. The complete description of finding in this research will be discussed in this research.

scholarly journals INOVASI MEMEDIASI TQM DAN KINERJA PERUSAHAAN PADA SEKTOR UKM

2019 ◽  
Vol 3 (2) ◽  
pp. 155-163
Author(s):  
Yolanda Masnita (Universitas Trisakti - Indonesia) ◽  
Abdul Rahman (Universitas Trisakti - Indonesia) ◽  
Andhika Veraldy (Universitas Trisakti - Indonesia)
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Small And Medium Enterprises ◽  
Radical Innovation ◽  
Incremental Innovation ◽  
Company Performance ◽  
Total Quality ◽  
Food And Beverage ◽  
Convenience Sampling ◽  
Medium Enterprises

Abstract In strategy competition, innovation must be clear and precise in accordance with consumer demand and expectations. Limited organizational resources require organizations to manage innovation clearly. The company's efforts to change or increase product output, both from its processes and services, are interpreted as innovation. This study aims to examine the effect of total quality management on company performance with two approaches, additional innovation and radical innovation. The hypothesis was tested from data collected from 108 food and beverage SMEs registered at the Indonesian Food and Beverage Entrepreneurs Association - GAPMMI using convenience sampling data processed with AMOS. The results of the study show that additional innovation as a TQM mediator has an influence on company performance. In addition, testing shows that radical innovation has no effect on company performance. Therefore, additional innovation is the best way that SMEs can choose as a TQM approach to influence company performance. This research can contribute to small and medium enterprises in the selection of innovations in the practice of TQM. This will help entrepreneurs get better company performance Key words: total quality management; incremental innovation; radical innovation; firm performance; SMEs AbstrakDalam kompetisi strategi, inovasi harus jelas dan tepat sesuai dengan permintaan dan harapan konsumen. Terbatasnya sumber daya organisasi menuntut organisasi mengelola inovasi dengan jelas. Upaya perusahaan untuk mengubah atau meningkatkan output produk, baik dari proses dan layanannya, ditafsirkan sebagai inovasi. Penelitian ini bertujuan untuk meneliti pengaruh manajemen kualitas total terhadap kinerja perusahaan dengan dua pendekatan, inovasi tambahan dan inovasi radikal. Hipotesis diuji dari data yang dikumpulkan dari 108 UKM makanan dan minuman yang terdaftar di Gabungan Pengusaha Makanan dan Minuman Indonesia – GAPMMI dengan menggunakan convenience sampling data diolah dengan AMOS. Hasil penelitian menunjukkan bahwa inovasi tambahan sebagai mediator TQM, memiliki pengaruh terhadap kinerja perusahaan. Selain itu, pengujian menunjukkan bahwa inovasi radikal tidak berpengaruh pada kinerja perusahaan. Oleh karena itu, inovasi tambahan adalah cara terbaik yang dapat dipilih oleh UKM sebagai pendekatan TQM untuk mempengaruhi kinerja perusahaan. Penelitian ini dapat berkontribusi untuk usaha kecil dan menengah dalam pemilihan inovasi dalam praktik TQM. Hal ini akan membantu pengusaha mendapatkan kinerja perusahaan yang lebih baik Kata kunci: manajemen kualitas total; inovasi tambahan; inovasi radikal; kinerja perusahaan; UKM

scholarly journals Driving Force of TQM in Improving SME's Performance: The Roles of Innovation and Spiritual Capital

2020 ◽  
Vol 1 (1) ◽  
pp. 38
Author(s):  
Fikrotul Ulyah ◽  
Ahmad Toha ◽  
Sasongko Sasongko
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Driving Force ◽  
Large Scale ◽  
Small And Medium Enterprises ◽  
Company Performance ◽  
Total Quality ◽  
Spiritual Capital ◽  
Key Word ◽  
Medium Enterprises

TQM concept is known as a significant driver of performance of large-scale companies. This study points out two perspectives namely direct and indirect influence associated with TQM. Specifically, it delves into the innovation and spiritual capital in improving the performance of Intako. Path analysis was carried out to shed lights on the correlation among the aforementioned aspects. There were 98 samples involved in the study. The research results confirm the influence of innovation and spiritual capital on TQM. Likewise, the same results are evident on the influence of innovation, spiritual capital, and TQM on company performance. Key word: Innovation, Spiritual Capital, Total Quality Management, Performance, Small-and-Medium Enterprises

scholarly journals The Role of TQM Practice in Improving Business Performance’s Pharmaceutical Industry in Indonesia

2022 ◽  
Vol 21 (3) ◽  
pp. 303
Author(s):  
Yuli Fitriyani ◽  
Aziz Y ◽  
Rivani R ◽  
Kaltum U ◽  
Sihotang J
Keyword(s):  
Quality Management ◽  
Pharmaceutical Industry ◽  
Total Quality Management ◽  
Structural Equation ◽  
Business Performance ◽  
Quality Management System ◽  
Equation Modeling ◽  
Total Quality ◽  
Leadership Management

The primary purpose of this study is to investigate the role of Total Quality Management (TQM) on business performance in various dimensions. This study proposes a conceptual model that intends to study several research hypotheses. The data were obtained through an online questionnaire, sent to pharmaceutical companies manufactured generic products in Indonesia. The study was conducted based on responses received from 168 valid questionnaires, and it was used partial least squares structural equation modeling (PLS-SEM) to test the hypotheses. Furthermore, we use both of reflective and formative construct with second order/higher order construct in our model of study which is rarely found in the previous study. This research analyzed the dimensions studied in different aspects. TQM variable consists of seven practice, namely management commitment, supplier quality, employee involvement, leadership management, customer orientation, continuous improvement and quality management system, and with respect to business performance, this variable was analyzed through four different perspectives, namely, financial, customer, internal business process and learning & growth. The findings indicate that companies adopt total quality management get improvement in their business performance. Leadership management has greater effect on the successful of TQM practice compared to other TQM dimensions. This study also provides a particular contribution for the companies and expect to be used as feedback related to the execution of their TQM implementation to improve their business performance. Keywords— Balanced Scorecard; Business Performance; Pharmaceutical Industry; Total Quality Management

Impact of total quality management, organisational excellence and entrepreneurial orientation on organisational performance: empirical evidence from the public sector in UAE

2020 ◽  
Vol 27 (9) ◽  
pp. 2497-2519 ◽  
Author(s):  
Hassan Saleh Al-Dhaafri ◽  
Mohammed Saleh Alosani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
Total Effect ◽  
Primary Data ◽  
Organisational Performance ◽  
Total Quality ◽  
Content Type ◽  
The Public

PurposeDrawing upon the resource-based view, the authors examined empirically the total effect of total quality management (TQM), organisational excellence and entrepreneurial orientation (EO) on organisational performanceDesign/methodology/approachHypotheses were formed to be tested using primary data collected through a survey questionnaire. The data were collected from the Dubai police organisation as a field of study. Out of the 500 distributed questionnaires, 280 questionnaires were returned. Partial least squares structural equation modelling (PLS-SEM) was used to analyse the data for measurement and structural models.FindingsThe statistical results that were extracted using PLS-SEM confirmed the positive and significant effect of TQM, organisational excellence and EO on organisational performance.Practical implicationsIn this study, many valuable implications were found from the results. The outcomes of this study can help managers, decision makers and practitioners in considering the importance of implementing practices, such as TQM, excellence and EO in their organisations. Therefore, the outcomes can help in achieving the best desired performance.Originality/valueThe present study is one of the most important empirical research studies that examine the total effect of TQM, organisational excellence and EO on performance relationships.

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