scholarly journals OPTIMIZATION OF BUSINESS PROCESSES OF A TELECOMMUNICATIONS COMPANY

2021 ◽  
Vol 40 (4) ◽  
pp. 37-48
Author(s):  
GESELEVA Nataliia ◽  
SHESTAKOVA Polina
Keyword(s):  
Information And Communication Technologies ◽  
Business Process ◽  
Business Processes ◽  
System Analysis ◽  
Modular Design ◽  
Functional Model ◽  
Process Automation ◽  
Economic Activities ◽  
Telecommunications Company

Background. Telecommunications play a significant role in the social and economic activities of society, providing operational or interactive (dialogue) transmission ofinformation. Today, none of the economic activities has a chance to survive without the participation of modern information and communication technologies. After all, the speed and quality of information transfer is a key factor in increasing competitiveness in the market. An important prerequisite for the competitiveness of telecommunications companies is to improve service and quality of customer service. The aim of the studyis to analyze the activities of a telecommunications company and optimize business processes to minimize errors, costs, improve the quality of services provided. Materials and methods. The information base of the research is the works of leading scientists, dictionaries, manuals, reference books, legislation in the field of telecommunications and information resources of the global Internet. To solve the above problems, a general scientific analytical method, a method of systematization and generalization of the problem, methods of economic and mathematical modeling, a method of modular design were used. Results. Theoretical information on the telecommunication sphere, features of development of telecommunication companies in modern conditions are analyzed. The system analysis of business processes of the telecommunication company is carried out and the ways of their optimization are investigated. A functional model of modern work organization (AS-IS) has been developed, which is implemented using CASE-tools BPwin 7.0 and reveals all stages of connecting a new client to the SMS hub from processing the client’s application to making a technical connection. Gantt chart illustrates the need to introduce business process automation to accelerate the connection of new customers. Conclusion. The business processes that can be optimized are highlighted, and it is proved that business process automation and parallel execution significantly speed up the process of connecting new customers, which reduces the company’s costs and provides a competitive advantage in attracting new customers.

scholarly journals Business Process Improvement of Production Systems Using Coloured Petri Nets

2018 ◽  
Vol 7 (1) ◽  
pp. 102-112 ◽  
Author(s):  
Imam Mukhlash ◽  
Widya Nilam Rumana ◽  
Dieky Adzkiya ◽  
Riyanarto Sarno
Keyword(s):  
Petri Nets ◽  
Business Process ◽  
Business Performance ◽  
Business Processes ◽  
Production Systems ◽  
Coloured Petri Nets ◽  
Manufacturing Companies ◽  
Fundamental Factor ◽  
Bottleneck Analysis

The quality of information systems affects the company's business performance. Therefore, it is necessary to analyze business processes to determine any discrepancies between the planned business processes and the actual ones. Based on the results of this analysis, the business process can be improved. The fundamental factor of manufacturing companies is production process. In reality, there are many discrepancies between the actual business processes with the pre-planned, so that there should be analyzed. The analysis can be performed by modeling the business process using Coloured Petri Nets (CPN). In this study, the objectives are to determine the level of conformance checking of business processes, reachability graph and the bottleneck analysis. The results of the analysis are used to construct a recommended model. Based on the analysis of the case study, e.g. a steel industry in Indonesia, the recommended model has a better value than initial model.

Automation at Truveil: Business Process Understanding and Analysis in RPA Implementation

2021 ◽  
Author(s):  
Arif Perdana ◽  
Desi Arisandi
Keyword(s):  
Critical Thinking ◽  
Business Process ◽  
Business Processes ◽  
Process Automation ◽  
Teaching Case ◽  
Process Understanding ◽  
Before And After

In the process of automation implementation, it is critical for management and employees to have skills in understanding, identifying, and documenting the relevant business processes. To equip students with these skills, we employ an authentic business scenario from the Truveil, a toy company. In 2021, Truveil (a pseudonym) had operations in more than 15 countries.  In this teaching case, we explain the business process of the company's Singapore office.  This case provides students with the opportunity to map a business process before and after automation, understand the challenges the company faced in implementing automation, and apply critical thinking to business process automation.

Ontology-Based Framework for Quality in Configurable Process Models

2020 ◽  
pp. 464-478
Author(s):  
Loubna El Faquih ◽  
Mounia Fredj
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Process Model ◽  
Business Processes ◽  
Research Work ◽  
Process Models ◽  
Novel Method ◽  
Ontology Languages ◽  
Variability Management

In recent years, business process modeling has increasingly drawn the attention of enterprises. As a result of the wide use of business processes, redundancy problems have arisen and researchers introduced the variability management, in order to enhance the business process reuse. The most approach used in this context is the Configurable Process Model solution, which consists in representing the variable and the fixed parts together in a unique model. Due to the increasing number of variants, the configurable models become complex and incomprehensible, and their quality is therefore impacted. Most of research work is limited to the syntactic quality of process variants. The approach presented in this paper aims at providing a novel method towards syntactic verification and semantic validation of configurable process models based on ontology languages. We define validation rules for assessing the quality of configurable process models. An example in the e-healthcare domain illustrates the main steps of our approach.

Business Process Reuse and Standardization with P2P Technologies

2010 ◽  
pp. 516-529 ◽  
Author(s):  
José A. Rodrigues Nt ◽  
Jano Moreira de Souza ◽  
Geraldo Zimbrão ◽  
Geraldo Xexéo ◽  
Mutaleci Miranda
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Human Factor ◽  
Peer To Peer ◽  
Integrated System ◽  
Process Models ◽  
Cultural Changes

Business Process Management (BPM) brings together the idea of effectively managing organizations and properly using Information Technology to fulfill organizations’ needs. For this purpose, BPM systems are largely used nowadays. However, most process models are started from scratch, not having reuse promoted. Sometimes, large enterprises have the same business process implemented in a variety of ways due to differences in their departmental cultures or environments, even when using a unique integrated system. Additionally, although technology plays an important role in actually improving organizations, the human factor is still fundamental, since any improvement attempt goes through cultural changes. In this chapter, a peer-to-peer (P2P) tool is proposed as a way to cooperatively develop business processes models, minimizing the time needed to develop such models, reducing the differences among similar processes conducted in distinct organizational units, enhancing the quality of models, promoting reuse, and distributing knowledge.

Social Software for Business Process Modeling

2010 ◽  
Vol 25 (3) ◽  
pp. 308-322
Author(s):  
Agnes Koschmider ◽  
Minseok Song ◽  
Hajo A Reijers
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Process Model ◽  
Business Processes ◽  
Social Software ◽  
Modeling Process ◽  
Single Person ◽  
Formal Business

Formal models of business processes are used for a variety of purposes. But where the elicitation of the characteristics of a business process usually takes place in a collaborative fashion, the building of the final, formal process model is done mostly by a single person. This article presents the design and Implementation of a Recommendation-Based Process Modeling Support System with ‘social features.’ A process builder using this system will receive recommendations to complete or edit a formal business process model on the basis of previous usage of modeling fragments by her peers. Such features potentially Improve the modeling process and, as such, the modeling outcome, that is, the quality of the process model. This article also contains an evaluation of the system's usage and effectiveness, which builds on an experimental design. It is shown that process builders are inclined to follow up on the provided recommendations and that this will improve the semantical quality of the created model. However, Information on peer usage of modeling fragments does not play a big role in selecting the recommendations being followed up. This article fits within a stream of research that puts emphasis on the modeling process, rather than on the model artifact.

scholarly journals Theoretical model of business process reengineering taking into account common service centers in the company structure

2020 ◽  
Vol 7 (4) ◽  
pp. 1-5
Author(s):  
M. Oborin ◽  
Mikhail Gorodilov ◽  
Timofei Mikriukov
Keyword(s):  
Theoretical Model ◽  
Business Process ◽  
Business Processes ◽  
Basic Research ◽  
Third Party ◽  
Economic Activities ◽  
Economic Agents ◽  
Managerial Decisions ◽  
And Performance ◽  
Analytical Services

The article is devoted to the study of the current state of business processes related to accounting and analytical services to companies, assessment of their impact on financial and economic activities and the appropriateness of delegating some functions to third-party enterprises or internal separate structures. The aim of the article is the formation of a theoretical model of the business process of a manufacturing company based on the accounting and analytical functions of service centers in order to identify their impact on improving the efficiency and performance of economic agents. The basic research methods were statistical methods, modeling of economic and production processes. The study was based on the results of the authors’ study of the indicators of the accounting (financial) statements of common service centers (CSC) in Russia, for these purposes a sample of organizations was formed according to the criteria corresponding to the CSC of large holdings. As a result, the authors revealed that the specifics of the CSC activities is that they perform secondary, servicing functions and are one of the company's cost centers. The effect of the СSC activities is to optimize the model of business processes and save technological, time and financial resources. The complexity of evaluating the centers’ activities lies in the indirect effect, which is carried out on the basis of the scientific substantiation of managerial decisions and rationalization of the powers of managerial personnel and decision-makers at each stage of the business model.

scholarly journals REENGINEERING OF BUSINESS PROCESSES AND IMPROVE THE SALES SYSTEM BY 1C IN PHARMACIES

2019 ◽  
Vol 8 (5) ◽  
Author(s):  
Gulnara A. Gareeva ◽  
Diana R. Grigoreva
Keyword(s):  
Business Processes ◽  
Net Present Value ◽  
Sales Management ◽  
Payback Period ◽  
Enterprise Management ◽  
Internal Rate Of Return ◽  
Economic Activities ◽  
Commercial Activities ◽  
Management Effect

sales activities is one of the main elements of the production and commercial activities. It affects all stages of production by ensuring the flow of financial resources, their circulation. The quality of the Sales Department's work depends largely on the effectiveness of the entire enterprise. Effective sales activities has a positive social and economic impact on individual employees, Enterprise and society as a whole. This work describes a project subsystem "sales management, sales task is implemented, evaluated the effectiveness of the implementation of the specified task. The practical value of the study is that the draft can be used for all-round automation of enterprise management. To redesign processes in sales management subsystem uses the reengineering of business processes. For selected key business processes, there is a set of indicators on the economic activities of the pharmacy network. Results can be described as effective as integral indicators of the economic efficiency of the project equal: the total cost of the development tasks-40080.66 rub; savings: 5305.18 rub. per month, 63662.16 rubles. in the year, the net present value of-8709.12 rub; payback period-simple 9.4 months, discounted payback period (at a discount rate of 8%)-10.8 months, internal rate of return-46.05%.Introduction of Sales Accounting tasks "gives the management effect and synergistic effect that is associated with the use of the results of this task on other tasks.

High-Quality Business Processes Based on Multi-Dimensional QoS

2012 ◽  
pp. 152-171 ◽  
Author(s):  
Qianhui Liang ◽  
Michael Parkin
Keyword(s):  
Quality Of Service ◽  
Business Process ◽  
Business Processes ◽  
Heuristic Algorithms ◽  
Optimal Choice ◽  
Optimal Configuration ◽  
Functional Requirements ◽  
Services Research ◽  
High Quality

An important area of services research gathering momentum is the ability to take a generic business process and instantiate it by selecting services that meet both the functional and non-functional requirements of the process owner. These non-functional or quality-of-service (QoS) requirements may describe essential performance and dependability requirements and apply across different logical layers of the application, from business-related details to system infrastructure; i.e., they are cross-cutting and considered multidimensional. Configuring an abstract business process with the “best” services to meet the process owner’s multidimensional end-to-end QoS requirements is a challenging task as there may be many services that match to the functional requirements but provide differentiated QoS characteristics. In this chapter we explore an approach to discover services, differentiated by their QoS attributes, to configure an abstract business process by selecting an optimal configuration of the “best” QoS combinations. The approach considered takes into account the optimal choice of multi-dimensional QoS variables. We present and compare two solutions based on heuristic algorithms to illustrate how this approach would work practically.

Business Process Reuse and Standardization with P2P Technologies

2010 ◽  
pp. 518-531
Author(s):  
José A. Rodrigues Nt ◽  
Jano Moreira de Souza ◽  
Geraldo Zimbrão ◽  
Geraldo Xexéo ◽  
Mutaleci Miranda
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Human Factor ◽  
Peer To Peer ◽  
Integrated System ◽  
Process Models ◽  
Cultural Changes

Business Process Management (BPM) brings together the idea of effectively managing organizations and properly using Information Technology to fulfill organizations’ needs. For this purpose, BPM systems are largely used nowadays. However, most process models are started from scratch, not having reuse promoted. Sometimes, large enterprises have the same business process implemented in a variety of ways due to differences in their departmental cultures or environments, even when using a unique integrated system. Additionally, although technology plays an important role in actually improving organizations, the human factor is still fundamental, since any improvement attempt goes through cultural changes. In this chapter, a peer-to-peer (P2P) tool is proposed as a way to cooperatively develop business processes models, minimizing the time needed to develop such models, reducing the differences among similar processes conducted in distinct organizational units, enhancing the quality of models, promoting reuse, and distributing knowledge.

METHODOLOGY OF INCREASING THE QUALITY OF THE PROCESS OF ANALYSIS OF THE MATURE LEVEL OF DEPLOYED PROCESSES BASED ON FUZZY LOGIC MODELS

2021 ◽  
Vol 1 (27) ◽  
pp. 3-9
Author(s):  
S. A. Nazarewicz ◽  
◽  
A. V. Vinnichenko ◽  
Keyword(s):  
Fuzzy Logic ◽  
Life Cycle ◽  
Fuzzy Sets ◽  
Membership Function ◽  
Business Process ◽  
Business Processes ◽  
The State ◽  
Logic Models

The paper presents the characteristics of the maturity levels of processes in accordance with the regulations specified in GOST R ISO / IEC 15504-2-2009. The problems of identifying the states of processes during their life cycle are described, based on the rating and indirect signs characterizing the transition from one classification group to another. To complement the methodology for describing business processes and identifying the level of maturity of newly deployed processes, the apparatus of fuzzy sets is used, with the use and justification of the trapezoidal membership function. The methodology will allow to characterize the state of business processes and create a reasoned judgment about their belonging to a certain level of maturity, which will be relevant in order to make a decision on the modernization or restructuring of the business process.

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