Automation at Truveil: Business Process Understanding and Analysis in RPA Implementation

2021 ◽  
Author(s):  
Arif Perdana ◽  
Desi Arisandi
Keyword(s):  
Critical Thinking ◽  
Business Process ◽  
Business Processes ◽  
Process Automation ◽  
Teaching Case ◽  
Process Understanding ◽  
Before And After

In the process of automation implementation, it is critical for management and employees to have skills in understanding, identifying, and documenting the relevant business processes. To equip students with these skills, we employ an authentic business scenario from the Truveil, a toy company. In 2021, Truveil (a pseudonym) had operations in more than 15 countries.  In this teaching case, we explain the business process of the company's Singapore office.  This case provides students with the opportunity to map a business process before and after automation, understand the challenges the company faced in implementing automation, and apply critical thinking to business process automation.

scholarly journals Adaptive model to support business process reengineering

2021 ◽  
Vol 7 ◽  
pp. e505
Author(s):  
Noha Ahmed Bayomy ◽  
Ayman E. Khedr ◽  
Laila A. Abd-Elmegid
Keyword(s):  
Business Process ◽  
Success Factors ◽  
Business Processes ◽  
Business Environment ◽  
Process Time ◽  
Critical Success ◽  
Proposed Model ◽  
Before And After ◽  
Time Cycle ◽  
The One

The one constant in the world is change. The changing dynamics of business environment enforces the organizations to re-design or reengineer their business processes. The main objective of such reengineering processes is to provide services or produce products with the possible lowest cost, shortest time, and best quality. Accordingly, Business Process Re-engineering (BPR) provides a roadmap of how to efficiently achieve the operational goals in terms of enhanced flexibility and productivity, reduced cost, and improved quality of service or product. In this article, we propose an efficient model for BPR. The model specifies where the breakdowns occur in BPR implementation, justifies why such breakdowns occur, and proposes techniques to prevent their occurrence again. The proposed model has been built based on two main sections. The first section focuses on integrating Critical Success Factors (CSFs) and the performance of business processes during the reengineering processes. Additionally, it implements the association rule mining technique to investigate the relationship between CSFs and different business processes. The second section aims to measure the performance of business processes (intended success of BPR) by process time, cycle time, quality and cost before and after reengineering processes. A case study of the Egyptian Tax Authority (ETA) is used to test the efficiency of the proposed model.

Business process automation

2014 ◽  
Vol 2 (6) ◽  
pp. 290-302
Author(s):  
Юрий Ляндау ◽  
YUriy Lyandau ◽  
Денис Стасевич ◽  
Denis Stasevich
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Processes ◽  
Process Automation ◽  
Modern Approach ◽  
Integrated Automation

The article deals with the modern approach of integrated automation of business processes based on the developed strategy of information technology, its benefits, results and structure. The authors study the basic integrated applications to automate complex business processes.

Robotics process automation at TECHSERV: An implementation case study

2019 ◽  
Vol 9 (2) ◽  
pp. 72-79
Author(s):  
Lila Carden ◽  
Tiffany Maldonado ◽  
Carol Brace ◽  
Marie Myers
Keyword(s):  
Technology Management ◽  
Business Processes ◽  
Cognitive Tools ◽  
Process Automation ◽  
Teaching Case ◽  
Improve Efficiency ◽  
Current Implementation ◽  
Tools And Techniques

This case examines a large technology firm, anonymized as TECHSERV, as they plan, manage, and implement robotics process automation. The organization was seeking ways in which to improve efficiency, effectiveness, and productivity through technology management. Robotics process automation was strategically deployed to automate their business processes. Even though many benefits are associated with robotics process automation, the details of how robotics process automation can be implemented successfully into existing infrastructure are not well known. This teaching case focuses on problems with how to automate processes in two locations, and deals also with the resources and tools and techniques related to project execution. In addition, the case also points to future issues and challenges related to robotics process automation, cognitive tools, and blockchain integration. Students, researchers, and practitioners will obtain an understanding of the benefits and project activities required for robotics process automation and learn how to anticipate future issues and challenges including how to leverage the current implementation into future intelligent automation initiatives.

scholarly journals Corporate efficiency improvement with business process automation

2018 ◽  
Vol 210 ◽  
pp. 02012
Author(s):  
Robert Waszkowski ◽  
Tadeusz Nowicki ◽  
Kazimierz Worwa
Keyword(s):  
Business Process ◽  
Protective Clothing ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Models ◽  
Efficiency Improvement ◽  
Process Automation

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models are prepared in an innovative way that allows easy process automation.

MANAGING CHANGE AND TIME IN DYNAMIC WORKFLOW PROCESSES

2000 ◽  
Vol 09 (01n02) ◽  
pp. 93-116 ◽  
Author(s):  
SHAZIA W. SADIQ ◽  
OLIVERA MARJANOVIC ◽  
MARIA E. ORLOWSKA
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Time Constraints ◽  
Process Automation ◽  
Dynamic Nature ◽  
Workflow Technology ◽  
Workflow Systems ◽  
Managing Change ◽  
Business Environments ◽  
Dynamic Workflow

Business environments have become exceedingly dynamic and competitive in recent times. This dynamism is manifested in the form of changing process requirements and time constraints. Workflow technology is currently one of the most promising fields of research in business process automation. However, workflow systems to date do not provide the flexibility necessary to support the dynamic nature of business processes. In this paper we primarily discuss the issues and challenges related to managing change and time in workflows representing dynamic business processes. We also present an analysis of workflow modifications and provide feasibility considerations for the automation of this process.

Developing Enterprise-wide Business Process Management Capability: A Teaching Case from the Financial Sector

2018 ◽  
Vol 8 (2) ◽  
pp. 192-208 ◽  
Author(s):  
Wasana Bandara ◽  
Charon Abbott ◽  
Paul Mathiesen ◽  
Lara Meyers ◽  
Mindy Nagra
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Ad Hoc ◽  
Student Activities ◽  
Teaching Case ◽  
Management Capability ◽  
Management Approaches ◽  
Key Aspects

Continuously managing business processes is globally a high organisational priority. The necessity for organisation-wide process management approaches (as opposed to ad hoc initiatives) is widely recognised. Yet, the required skills and capabilities for such enterprise-wide BPM is a well-known gap, with little resources to date to address this. This teaching case is based on the Bank of Queensland (BOQ—one of the oldest financial institutions in Australia). The narrative provides an overview of a range of Enterprise level business process management (hereafter referred to as ‘E-BPM’) activities that have taken place to date at BOQ to build its E-BPM capability. The teaching case presents how the development of E-BPM capability is a continuous journey which requires applied management and strong governance, and articulates some of the issues encountered when embedding BPM within an organisational structure. Based on the case, a series of student activities pertaining to E-BPM practices covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc., is provided (with model answers). This case is complemented by a rich set of teaching notes, making it a valuable resource that can be easily and directly applied for E-BPM training.

IT management and change at an energy firm: A teaching case on strategic alignment and business process management

2020 ◽  
pp. 204388692093589
Author(s):  
Christian Maier ◽  
Sven Laumer ◽  
Tim Weitzel
Keyword(s):  
Information Technology ◽  
Technology Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Management Practice ◽  
Strategic Alignment ◽  
Information Technology Management ◽  
Teaching Case

This teaching case illustrates how important concepts and tools of information system management practice and literature are used in a young firm, challenged by strong growth and the need to integrate business processes and information technology systems. The case is typical of many smaller organizations that are substantially different from large firms. Among others, the firm does not have a dedicated information technology unit. As most of our information technology management knowledge stems from research in large companies, the teaching case demonstrates and combines many proven information technology management methods, and how they can be applied in smaller firms as well. Students will learn about strategic alignment, business process management, work system theory, business process management, and notation, and user resistance during information technology-induced change projects in small- and medium-sized organizations.

scholarly journals OPTIMIZATION OF BUSINESS PROCESSES OF A TELECOMMUNICATIONS COMPANY

2021 ◽  
Vol 40 (4) ◽  
pp. 37-48
Author(s):  
GESELEVA Nataliia ◽  
SHESTAKOVA Polina
Keyword(s):  
Information And Communication Technologies ◽  
Business Process ◽  
Business Processes ◽  
System Analysis ◽  
Modular Design ◽  
Functional Model ◽  
Process Automation ◽  
Economic Activities ◽  
Telecommunications Company

Background. Telecommunications play a significant role in the social and economic activities of society, providing operational or interactive (dialogue) transmission ofinformation. Today, none of the economic activities has a chance to survive without the participation of modern information and communication technologies. After all, the speed and quality of information transfer is a key factor in increasing competitiveness in the market. An important prerequisite for the competitiveness of telecommunications companies is to improve service and quality of customer service. The aim of the studyis to analyze the activities of a telecommunications company and optimize business processes to minimize errors, costs, improve the quality of services provided. Materials and methods. The information base of the research is the works of leading scientists, dictionaries, manuals, reference books, legislation in the field of telecommunications and information resources of the global Internet. To solve the above problems, a general scientific analytical method, a method of systematization and generalization of the problem, methods of economic and mathematical modeling, a method of modular design were used. Results. Theoretical information on the telecommunication sphere, features of development of telecommunication companies in modern conditions are analyzed. The system analysis of business processes of the telecommunication company is carried out and the ways of their optimization are investigated. A functional model of modern work organization (AS-IS) has been developed, which is implemented using CASE-tools BPwin 7.0 and reveals all stages of connecting a new client to the SMS hub from processing the client’s application to making a technical connection. Gantt chart illustrates the need to introduce business process automation to accelerate the connection of new customers. Conclusion. The business processes that can be optimized are highlighted, and it is proved that business process automation and parallel execution significantly speed up the process of connecting new customers, which reduces the company’s costs and provides a competitive advantage in attracting new customers.

Conceptual bases of automation of business process accountancy in industrial enterprises

2021 ◽  
pp. 47-52
Author(s):  
T.N. Polukhov ◽  
Keyword(s):  
Business Process ◽  
Process Modeling ◽  
Business Processes ◽  
Business Process Modeling ◽  
Process Automation ◽  
Industrial Enterprises ◽  
Level Of Automation ◽  
Economic Nature

The article studies the economic nature of the business process, provides its detailed definition, classifies business processes according to the level of automation, identifies the areas for business process automation in industrial enterprises, develops methodological and conceptual bases for business process modeling, as well as presents fundamental principles of automation of the business processes in Azerbaijan's industrial enterprises.

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