A Study on the Information Service Quality of Smart Airports:Focused on Incheon International Airport's Guide Robot 'Air Star'

2020 ◽  
Vol 16 (4) ◽  
pp. 79-95
Author(s):  
Eunkyung Park ◽  
Eun ju Woo ◽  
Yeong Gug Kim
Keyword(s):  
Service Quality ◽  
Information Service

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

2010 ◽  
pp. 1945-1962
Author(s):  
Hollis T. Landrum ◽  
Victor R. Prybutok ◽  
David Strutton ◽  
Xiaoni Zhang
Keyword(s):  
Service Quality ◽  
Information Search ◽  
Outcome Measure ◽  
Information Service ◽  
Army Corps ◽  
Army Corps Of Engineers ◽  
Web Based ◽  
Information System Success ◽  
Random Survey

Managers are increasingly facing the question of how to convey electronic information to e-commerce users in a manner that enables those individuals to resolve information search related problems more easily. Information service quality and the associated performance is challenging to manage in Web-based interactions because such settings involve several features (i.e., less tangible contact, more uncertainty, differing feedback loops between business and consumer) not found in more traditional exchanges. In an attempt to capture a broader view of the quality of information service offerings in ecommerce settings, the model compares the DeLone and McLean’s framework (2003) that includes use as an outcome measure with a model suggested by Landrum and Prybutok (2004) that features usefulness as its outcome measure. A random survey of Army Corps of Engineers library customers was performed at two library sites within the Corps.

scholarly journals Tourists Perception Towards Tourist Satisfaction in Pangandaran Beach, West Java, Indonesia

2019 ◽  
pp. 1-9
Author(s):  
Lisa Ratnasari ◽  
Bernard Hasibuan ◽  
Ninin Gusdini
Keyword(s):  
Service Quality ◽  
Customer Value ◽  
Information Service ◽  
Quality Attributes ◽  
West Java ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Potential Gain ◽  
Beach Tourism

Pangandaran Regency has quite diverse tourist destinations ranging from beach tourism, cave tourism, cultural tourism and others. Pangandaran Beach is one of the tourist destinations in the Regency of Pangandaran, West Java, from sources of the Tourism Office and Pangandaran Culture it can be seen that the level of tourist visits to Pangandaran Beach from 2016 to 2017 has decreased for international tourists while experiencing an increase for domestic tourists. Therefore, it is necessary to conduct research aimed to determine the perceptions of tourists to improve the quality of management services in Pangandaran Beach tourist destination. The method used is the servqual method and PGCV (Potential Gain Customer Value). The servqual method aims to see the service quality attributes that need to be improved and the PGCV method aims to complete the analysis results of servqual by determining the priority of improvements that must be done based on the PGCV index. Based on the results of the analysis, there are 5 service quality attributes that need to be improved, such as attractions displayed, providing updated information about upcoming events, integrated information service center on children and lost items, sound notification of danger in the coastal area and the availability of integrated service posts around the beach.

scholarly journals Factors Influencing Information Service Quality of China Hospital: The Case Study of since 2017 of a Hospital Information Platform in China

2020 ◽  
Vol 2020 ◽  
pp. 1-17 ◽  
Author(s):  
Lei Jiao ◽  
HuaPing Xiao ◽  
XiaoZhuo Zhu ◽  
Xu Zhao
Keyword(s):  
Service Quality ◽  
Information Service ◽  
Information Services ◽  
Traffic Data ◽  
Quality Attribute ◽  
Improvement Rate ◽  
Factors Affecting ◽  
Functional Quality ◽  
Comprehensive Evaluations

Background: As a country with the largest number of netizens around the world, China enjoys improving social information services based on the Internet. With such a large quantity of network users, it is inevitable for China’s hospitals at various levels to provide patients and the public with information services by setting up their own official websites. But it is still elusive for the factors affecting the information service quality of China Hospital. Objective: Identifies the factors affecting the information service quality of the case of the Online website of a hospital in China.adding new content to the research fruits in this field. The research can effectively enhance the efficiency of hospital resource utilization, allocating limited resources to most efficient areas and leveling up the information service quality of hospitals to the largest extent. This ultimately improves patient satisfaction. Method: This research investigates the factors affecting the information service quality of the case of a Chinese hospital online website and by means of Delphi method, statistical analysis, and other research methods, formulates the Evaluation Indicator System for the Information Service Quality of the case of the Online website of a hospital in China. The research applies this system to the empirical research on the information service quality of the hospital’s website and then makes a comparative analysis between the research results and traffic data of the websites of other hospitals over the same period. Results: By means of the Bivariate Correlation, the author carried out a correlation analysis of the comprehensive evaluations of the information service of the Online website of a hospital in China and the traffic data of the Online website of a hospital in China, including the total traffic, PV and UV. For details of the analysis results, indicates that the correlation coefficient among the three objects is 1, a significant correlation. It also suggests that the comprehensive evaluations of the information service of A Chinese hospital website and the traffic of A Chinese hospital website are positively correlated. The information service quality of China Hospital website is an important component of the hospital’s overall service quality. This research on the information service quality of China Hospital website covers the website’s service functions, service quality, resources and the front-end and back-end technology systems. Discussion and conclusion: In the case that the China Hospital information service function is still not perfect, perfecting the functions of China Hospital website plays a decisive role in improving the information service quality of the hospital. In addition, it can be inferred that after the information service function of China Hospital website is improved or the evaluation of the functional quality attribute of website information service scores higher, the supporting attribute of website information service will be the next key task for the hospital in enhancing its information service quality is the improvement ratio of Functional quality attribute of website information service and the supporting attribute of website information service tend to be the same., And even the improvement rate of the supporting attribute is sometimes higher than the improvement rate of Functional quality. So The construction of a model of the comprehensive evaluation system on the information service of has pointed out a new direction in China’s research in this field, This model is both of high theoretical value and practical value.

scholarly journals ANALISIS KUALITAS LAYANAN PORTAL kemahasiswaan.ft.unp.ac.id MENGGUNAKAN METODE WEBQUAL 4.0 (Studi Pada Mahasiswa Fakultas Teknik Universitas Negeri Padang Sebagai Pengguna Portal Kredit Ekstrakulikuler)

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
Siti Muthmainnah ◽  
Legiman Slamet ◽  
Titi Sriwahyuni
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
Information Quality ◽  
Information Service ◽  
Quality Of Services ◽  
Four Dimensions ◽  
Credit Points ◽  
Student's Perceptions

Portal kemahasiswaan.ft.unp.ac.id as information service provider on student’s credit points should’ve good quality on services, not only in information but also in interactions between user and interface on between user and admin. This research aims to provide how good the service quality which give of portal in fulfill student’s necessary. The method used is webqual 4.0 method that includes four dimensions that is usability dimension, information quality, quality of services interaction and overall. Sampel of the researchis 98 students. Sampel determining by random and proportional levels. Data were collected throught a questionnaire. Containing statements about student’s perceptions of portal. The data will be processed to obtain the webqual index (WQI) values which use to determining the value of service quality. The analysis showed that the service quality of portal kemahasiswaan.ft.unp.ac.id is good which value of webqual index (WQI) scale is 0,73. The value of each dimension are usability is 0,75; information quality is 0,73; quality of services interaction and overall is 0,71. The factors that influence service quality of portal is usability dimension, it seen by value of WQI scale is 0,75.  Keywords: WIFI@UNP, Fuzzy-Servqual, gap.

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