Analisis Kualitas Pelayanan P.T. Kereta Api Indonesia terhadap Tingkat Kepuasan Pengguna Jasa pada Stasiun Cepu

PT. KAI is a State-Owned Enterprise that provides rail transportation services. The purpose of this study is to provide recommendations for improvement of the main priority level of service user satisfaction to service providers PT. KAI towards improving services at Cepu Station which refers to the Minimum Service Standards (SPM) at stations contained in PM 63 of 2019 concerning Minimum Service Standards for Transportation of People by Train. This study uses a quantitative descriptive research type. The target of this research is to know the value of CSI, IPA and the calculation of the PGCV Index which is useful for assisting the IPA method in attribute improvement. The results of this study obtained a CSI value of 74%, namely with the predicate of being satisfied, the results of the IPA which became a priority to improve the quality of quadrant I and quadrant III and with the PGCV method the priority of improving service quality attributes that must be immediately repaired was in quadrant I there were 2 attributes namely station cleanliness, toilet cleanliness and comfort.Keywords: service quality, satisfaction level, Customer Satisfaction Index, Importance Performance Analysis, Potential Gain in Customer Value

Economic Motives and Barriers to Internal Migration1

A literature review and fresh evidence are presented on economic motives for migration and barriers to moving. Given urban income opportunities, higher rural incomes are shown to deter decisions to move from countryside to town. Rural-urban migrants enjoy substantial gains on average, though selection into migration is estimated to be negative on unobserved traits and skills. Those who do not move forego substantial, potential gains. Ethnolinguistic minorities, those living at greater distances from cities, and the socially disadvantaged with lower levels of schooling forego the most. Thus, very real barriers to migrating arise for these populations, though it remains unclear to what extent the constraints are financial, discomfort with the prospects of urban life, or concern to be near kith and kin. However, the amount of potential gain to nonmigrants does not decline at higher income levels of countries, suggesting financial barriers may not be paramount.

Surface state-induced barrierless carrier injection in quantum dot electroluminescent devices

The past decade has witnessed remarkable progress in the device efficiency of quantum dot light-emitting diodes based on the framework of organic-inorganic hybrid device structure. The striking improvement notwithstanding, the following conundrum remains underexplored: state-of-the-art devices with seemingly unfavorable energy landscape exhibit barrierless hole injection initiated even at sub-band gap voltages. Here, we unravel that the cause of barrierless hole injection stems from the Fermi level alignment derived by the surface states. The reorganized energy landscape provides macroscopic electrostatic potential gain to promote hole injection to quantum dots. The energy level alignment surpasses the Coulombic attraction induced by a charge employed in quantum dots which adjust the local carrier injection barrier of opposite charges by a relatively small margin. Our finding elucidates how quantum dots accommodate barrierless carrier injection and paves the way to a generalized design principle for efficient electroluminescent devices employing nanocrystal emitters.

Positive Effect of Industry 4.0 on Quality and Operations Management

the last decade has witnessed the birth of technological advances such as the IoT, artificial intelligence, machine learning and augmented reality. These technologies have driven the transition to Industry 4.0 where they have enabled the digitization of manufacturing with potential gain. Also Industry 4.0 has given birth to several new hybrid concepts as well as several management operations to take advantage and become more efficient by using IoT and these new technologies. In our paper, we discuss the effect of Industry 4.0 on management and quality practices by answering the following questions based on the literature review: What is the positive effect of Industry 4.0 on quality improvement and operations management? How does Industry 4.0 integrate concepts (Lean, Six Sigma, Supply Chain ...) to create new paradigms?

A Survey of Emerging Threats in Cloud Security

The original aim of the research was to investigate the conceptual dimensions of cloud security threats and vulnerabilities. Cloud computing has changed the whole picture from centralized (client-server not web-based) to distributed systems and now we are getting back to virtual centralization (cloud computing). Although potential gain achieved from cloud computing but still model security is questionable. . The cloud computing concept offers dynamically scalable resources and so it uses internet as a communication media. This paper proposes survey on emerging threats of cloud and also discussed the existing threat report and their remediation. The result and analysis show that solution of this work will be helpful in summarizing the main security risks of cloud computing from different organizations. Keywords: Threat, vulnerabilities, model security.

Analisis Tingkat Kualitas Pelayanan Bank Perkreditan Rakyat Menggunakan Metode Service Quality dan Index Potential Gain Customer Value

Seiring dengan perkembangan zaman, dalam menciptakan suatu produk manusia dituntut agar dapat menciptakan produk dengan kualitas yang baik. Hal inibertujuan untuk meningkatkan kemajuan suatu produk. Terdapat beberapa cara yang dapat dilakukan untuk meningkatkan kualitas jasa yaitu dengan berusaha mengetahui dan memahami keinginan nasabah. Melalui umpan balik dari nasabah, pihak perusahaan dapat memperbaiki kualitas jasanya serta mengembangkan kualitas pelayanan yang lebih baik sehingga meningkatkan kepuasan nasabah. Kualitas memiliki peranan penting dalam upaya meningkatkan, mempertahankan dan mendapatkan kembali bagian pasar pada perusahaan bisnis yang salah satunya adalah jasa. Penelitian ini menggunakan metode Service Quality yang dikombinasikan dengan metode untuk mengetahui kesenjangan/ gap antara harapan dengan persepsi nasabah yang menunjukkan kualitas pelayanan melalui lima dimensi pengukuran kualitas dari Service Quality yaitu tangible, reliability, responsiveness, assurance dan empathy. Berdasarkan metode penelitian yang telah ditentukan sebelumnya, penulis menggunakan metode penelitian kuantitatif dengan menggunakan quesioner. Penyebaran kuesioner dilakukan sebagai salah satu cara memperoleh data primer dari sebuah penelitian. Hasil dari kuesioner ini merupakan jawaban pada setiap pertanyaan yang telah disebarkan.

ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN MENGGUNAKAN METODE CSI DAN PGCV DI TOKO XYZ

Kepuasan pelanggan adalah sesuatu yang diterima dan dirasakan oleh seseorang berdasarkan pelayanan yang telah diberikan dan dibandingkan dengan apa yang diinginkan. Kepuasan timbul apabila yang diterima dan yang dirasakan oleh pelanggan telah sesuai dengan harapannya. Masalah yang sering terjadi adalah adanya beberapa jenis keluhan yang sering diadukan melalui ulasan online para pelanggan. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas pelayanan menggunakan metode CSI dan PGCV pada Toko XYZ. Metode CSI digunakan untuk mengukur tingkat kepentingan dan kinerja pelanggan sedangkan metode PGCV digunakan untuk menentukan prioritas atribut perbaikan pelayanan. Kesimpulan dari penelitian ini didapatkan tingkat kepuasan pelanggan Toko XYZ sebesar 71% yang mengindikasikan bahwa pelanggan puas dan berdasarkan hasil PGCV didapatkan atribut prioritas perbaikan yaitu ketersediaan meja dan kursi untuk pengunjung dengan indeks sebesar 6,8442 Kata Kunci: Kepuasan Pelanggan, Kualitas Pelayanan, Customer Satisfaction Index (CSI), Potential Gain In Customer Value (PGCV)

Healthcare Application-Oriented Non-Lambertian Optical Wireless Communications for B5G&6G

With the continuous improvement of user communication requirements and the rapid development of information services, optical wireless communication (OWC), which has unlimited bandwidth and precise positioning, is widely used in indoor scenes such as healthcare. For healthcare monitoring application, the optical wireless (OW) link using non-Lambertian emission pattern is investigated in the typical mobility scenario. Numerical results show that the potential gain could been provided by the concerned emission pattern to the OW performance uniformity.

Potential Gain in Customer Value and Customer Satisfaction Index Method For Analysis of Customer Satisfaction Level (Case Study In Pt. Anteraja)

UD PT. Tri Adi Bersama is a technology-based shipping service company known as Anteraja and sends packages by courier called Satria. This company is a supporter of Tokopedia's ecommers and will expand to other marketplaces. Currently, staging stores exist throughout Indonesia, except Papua. In the world of expedition or competing services from various companies, there are so many companies, but from all of that companies must think creatively in the services they provide to customers or consumers, companies must compete - competing for creativity in program problems that they will apply in their promotional system. Other online services have also been rampant in the general public and for competitors they also have promo programs and express facilities have tough challenges compared to other services which are only in the form of dropship services in staging areas. The Pick Up service is a service that is featured from the expedition of the Triputra group with a specified pick-up period, so the shiper or what can be called the shop owner can control and manage delivery schedules without being confused about delays in delivery The purpose of this research is to obtain complaint data to evaluate the level of customer satisfaction so that it can be used as a benchmark for companies in improving their service systems to customers using the CSI and PGCV methods.

Financial Sector Development, Trade Openness and Economic Growth Nexus: Evidence from SAARC Countries

To boost economic growth, SAARC countries resorted to trade liberalization policies since mid-1980s, therefore, now it is high time to evaluate the outcomes of this outward-oriented trade regime. Available literature confined the potential gain with the trading country’s status of the financial sector development. This study therefore empirically investigates the complementarity between domestic financial sector and trade openness for its growth effectiveness in the case of SAARC region. The empirical analysis basis upon the panel of six SAARC countries, using panel co-integration technique for the period 1980-2014. The empirical estimates of FMOLS and DOLS indicate that countries holding relatively developed domestic financial sectors enjoy larger gains from trade openness, which finally translates into economic progress. To be exact, the country’s domestic financial sector plays a complementary role between openness and growth in SAARC countries. Results hence suggest that SAARC countries need to lay higher emphasis on the development of the domestic financial sector.