Fuzzy rule based SLA generation algorithms for web based multi party negotiation systems

2020 ◽  
Vol 39 (6) ◽  
pp. 8345-8356
Author(s):  
M. Alamelu ◽  
T.S. Pradeep Kumar ◽  
V. Vijayakumar
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Service Level Agreement ◽  
Fuzzy Rule ◽  
Service Level ◽  
Rule Base ◽  
Web Based ◽  
Multilateral Negotiation ◽  
Service Consumer

Service Level Agreement (SLA) is an agreement between the service provider and consumer to provide the verifiable quality of services. Using the valuable metrics in SLA, a service consumer could easily evaluate the service provider. Though there are different types of SLA models are available between the consumer and provider, the proposed approach describes the Fuzzy rule base SLA agreement generation among multiple service providers. A negotiation system is designed in this work to collect the different sets of provider services. With their desired quality metrics, a common Fuzzy based SLA report is generated and compared against the existing consumer requirements. From the analysis of the common agreement report, consumers can easily evaluate the best service with the desired Impact service, cost and Quality. The main advantage of this approach is that it reduces the time consumption of a consumer. Moreover, the best service provider can be selected among multiple providers with the desired QoS parameters. At the same time, the bilateral negotiation is enhanced with the approach of multilateral negotiation to improve the searching time of consumers.

Game the Oretic Approach for Cloud Service Negotiation

2021 ◽  
Vol 13 (4) ◽  
pp. 65-74
Author(s):  
Ramesh C. ◽  
Santhiya K. ◽  
Rakesh Kumar S. ◽  
Rizwan Patan
Keyword(s):  
Time Delays ◽  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Negotiation Process ◽  
Trade Off ◽  
Game Of Chicken ◽  
Service Consumer

Cloud computing is a booming technology in the area of digital markets. Tackling the nonfunctional characteristics is a big challenge between service consumers (SC) and service providers (SP). Without proper negotiation between the participants specifying their quality of service (QoS) requirements, service level agreement (SLA) cannot be achieved. Two strategies that are commonly prevalent in the negotiation process are concession model and trade off model. The concession model assures the service consumer (SC) receiving the services on time without any deferment. But service consumer has only limited utility. To balance the utility and achievement rates, the authors propose a mixed negotiation approach for cloud service negotiation, which is based on “Game of Chicken.” Extensive results show that a mixed negotiation approach brings equal amount of satisfaction to both service consumer and service provider in terms of achieving higher utility and outperforms the concession approach, while taking fewer time delays than that of a tradeoff approach.

A Novel QoS Aware Shortest Path Algorithm for VSDN

2017 ◽  
Vol 6 (1) ◽  
pp. 1-14
Author(s):  
Amandeep Kaur Sandhu ◽  
Jyoteesh Malhotra
Keyword(s):  
Energy Consumption ◽  
Shortest Path ◽  
Service Providers ◽  
Service Level Agreement ◽  
Service Level ◽  
Software Defined Networks ◽  
Shortest Path Algorithm ◽  
Internet Service ◽  
Decrease Energy Consumption

This article describes how a rapid increase in usage of internet has emerged from last few years. This high usage of internet has occurred due to increase in popularity of multimedia applications. However, there is no guarantee of Quality of Service to the users. To fulfill the desired requirements, Internet Service Providers (ISPs) establish a service level agreement (SLA) with clients including specific parameters like bandwidth, reliability, cost, power consumption, etc. ISPs make maximum SLAs and decrease energy consumption to raise their profit. As a result, users do not get the desired services for which they pay. Virtual Software Defined Networks are flexible and manageable networks which can be used to achieve these goals. This article presents shortest path algorithm which improves the matrices like energy consumption, bandwidth usage, successful allocation of nodes in the network using VSDN approach. The results show a 40% increase in the performance of proposed algorithms with a respect to existing algorithms.

scholarly journals 5G/B5G Service Classification Using Supervised Learning

2021 ◽  
Vol 11 (11) ◽  
pp. 4942
Author(s):  
Jorge E. Preciado-Velasco ◽  
Joan D. Gonzalez-Franco ◽  
Caridad E. Anias-Calderon ◽  
Juan I. Nieto-Hipolito ◽  
Raul Rivera-Rodriguez
Keyword(s):  
Supervised Learning ◽  
Quality Of Experience ◽  
Service Providers ◽  
Matthews Correlation Coefficient ◽  
Service Level Agreement ◽  
Service Level ◽  
5G Networks ◽  
Distribution Of Resources

The classification of services in 5G/B5G (Beyond 5G) networks has become important for telecommunications service providers, who face the challenge of simultaneously offering a better Quality of Service (QoS) in their networks and a better Quality of Experience (QoE) to users. Service classification allows 5G service providers to accurately select the network slices for each service, thereby improving the QoS of the network and the QoE perceived by users, and ensuring compliance with the Service Level Agreement (SLA). Some projects have developed systems for classifying these services based on the Key Performance Indicators (KPIs) that characterize the different services. However, Key Quality Indicators (KQIs) are also significant in 5G networks, although these are generally not considered. We propose a service classifier that uses a Machine Learning (ML) approach based on Supervised Learning (SL) to improve classification and to support a better distribution of resources and traffic over 5G/B5G based networks. We carry out simulations of our proposed scheme using different SL algorithms, first with KPIs alone and then incorporating KQIs and show that the latter achieves better prediction, with an accuracy of 97% and a Matthews correlation coefficient of 96.6% with a Random Forest classifier.

scholarly journals Service Broker-Based Architecture Using Multi-Criteria Decision Making for Service Level Agreement

2019 ◽  
Vol 13 (1) ◽  
pp. 20
Author(s):  
Imane Haddar ◽  
Brahim Raouyane ◽  
Mostafa Bellafkih
Keyword(s):  
Decision Making ◽  
Service Provider ◽  
Network Architecture ◽  
Service Providers ◽  
Service Level Agreement ◽  
Service Selection ◽  
Service Level ◽  
Multi Criteria Decision Making ◽  
Sla Management ◽  
Set Up

With the on-going trends of the telecom services, the number of service providers with similar functionalities is undergoing a rapid growth. The customers face the difficulty to decide which service provider can satisfy their needs and full their requirements. Negotiating contracts between involved parts, and hiding heterogeneity in the distributed network environment has been challenging for telecom operators and service providers. Different languages exist to describe the Service Level Agreement (SLA), which is a contract between a service provider and a customer. However, since each service provider expresses his SLA in his own way, it disrupts the customer's choice of the best service provider, and leads to a bad contract management. In this respect, we propose a novel architecture for service selection, and SLA management between different stakeholders in our network architecture. The idea is to set up a smart broker where we implemented a Multi-Criteria Decision Making (MCDM) method to maximize utility function so that the customer can choose services with required QoS performances. We also came up with the idea of settling a negotiation model for the SLA, and a context based SLA contract ontology in IP Multimedia Subsystem (IMS) network is also proposed to provide users with a clear model to express their requirements and preferences. Moreover, we used the New Generation Operations Systems and Software (NGOSS) Framework to model and analyze networks and services actions. To better understand the relationship and the projection of NGOSS Framework and IMS platform, we introduce an SLA management and monitoring architecture in IMS network.

scholarly journals An integrated three-tier trust management framework in mobile edge computing using fuzzy logic

2021 ◽  
Vol 7 ◽  
pp. e700
Author(s):  
Merrihan B.M. Mansour ◽  
Tamer Abdelkader ◽  
Mohamed Hashem ◽  
El-Sayed M. El-Horbaty
Keyword(s):  
Service Provider ◽  
Trust Management ◽  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Edge Computing ◽  
Trust Value ◽  
Management Framework ◽  
Cloud Service Providers

Mobile edge computing (MEC) is introduced as part of edge computing paradigm, that exploit cloud computing resources, at a nearer premises to service users. Cloud service users often search for cloud service providers to meet their computational demands. Due to the lack of previous experience between cloud service providers and users, users hold several doubts related to their data security and privacy, job completion and processing performance efficiency of service providers. This paper presents an integrated three-tier trust management framework that evaluates cloud service providers in three main domains: Tier I, which evaluates service provider compliance to the agreed upon service level agreement; Tier II, which computes the processing performance of a service provider based on its number of successful processes; and Tier III, which measures the violations committed by a service provider, per computational interval, during its processing in the MEC network. The three-tier evaluation is performed during Phase I computation. In Phase II, a service provider total trust value and status are gained through the integration of the three tiers using the developed overall trust fuzzy inference system (FIS). The simulation results of Phase I show the service provider trust value in terms of service level agreement compliance, processing performance and measurement of violations independently. This disseminates service provider’s points of failure, which enables a service provider to enhance its future performance for the evaluated domains. The Phase II results show the overall trust value and status per service provider after integrating the three tiers using overall trust FIS. The proposed model is distinguished among other models by evaluating different parameters for a service provider.

Flexible and dynamic SLAs management in Service Oriented Architectures

2011 ◽  
pp. 22-40
Author(s):  
Giuseppe Di Modica ◽  
Orazio Tomarchio
Keyword(s):  
Service Providers ◽  
Service Level ◽  
Common Mechanism ◽  
Service Oriented Architectures ◽  
Monitoring And Enforcement ◽  
Service Oriented ◽  
Service Consumer ◽  
Sla Management ◽  
Administrative Domains

The increasing adoption of service oriented architectures across different administrative domains forces service providers to use effective mechanisms and strategies of resource management in order to guarantee the quality levels their customers demand during service provisioning. Service level agreements (SLA) are the most common mechanism used to establish agreements on the quality of a service (QoS) between a service provider and a service consumer. However, the proposed solutions have not been taken up by business stakeholders due to the low flexibility and usability together with the lack of interoperability. Any framework for SLA management should address several issues, such as SLA modeling and representation, SLA publication and discovery, protocols for establishing and negotiating SLAs, SLA monitoring and enforcement. This chapter addresses the issues related to the SLA management in service composition scenarios, which impose stronger requirements about flexibility of SLAs, and presents a framework for the management of dynamic SLAs.

Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan

2015 ◽  
Vol 28 (7) ◽  
pp. 648-659 ◽  
Author(s):  
Li-Hsing Ho ◽  
Shu-Yun Feng ◽  
Tieh-Min Yen
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Provider ◽  
Medical Tourism ◽  
Gap Analysis ◽  
Service Providers ◽  
Service Level ◽  
Content Type ◽  
Tourism Service

Purpose – The purpose of this paper is intended to create a model to measure quality of service, using fuzzy linguistics to analyze the quality of service of medical tourism in Taiwan so as to find the direction for improvement of service quality in medical tourism. Design/methodology/approach – The study developed fuzzy questionnaires based on the characteristics of medical tourism quality of service in Taiwan. Questionnaires were delivered and recovered from February to April 2014, using random sampling according to the proportion of medical tourism companies in each region, and 150 effective samples were obtained. The critical quality of service level is found through the fuzzy gap analysis using questionnaires examining expectations and perceptions of customers, as the direction for continuous improvement. Findings – From the study, the primary five critical service items that improve the quality of service for medical tourism in Taiwan include, in order: the capability of the service provider to provide committed medical tourism services reliably and accurately, facility service providers in conjunction with the services provided, the cordial and polite attitude of the service provider eliciting a sense of trust from the customer, professional ability of medical (nursing) personnel in hospital and reliability of service provider. Originality/value – The contribution of this study is to create a fuzzy gap analysis to assess the performance of medical tourism service quality, identify key quality characteristics and provide a direction for improvement and development for medical tourism service quality in Taiwan.

SERVICE LEVEL AGREEMENTS AND DEPENDABILITY

Dependability ◽  
2017 ◽  
Vol 17 (4) ◽  
pp. 27-30
Author(s):  
V. A. Netes
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Service Level Agreement ◽  
Service Level ◽  
Piecewise Constant Function ◽  
Availability Factor ◽  
Sla Violation ◽  
Wide Range ◽  
Standard Values ◽  
The One

The Service Level Agreement (SLA) is an efficient and proven tool for regulation of the relations between the supplier and the user of services that is designed to ensure their quality. Such agreements are well known and successfully used in the information and communication industry. They are also applicable in other areas. Essentially, SLA stipulates certain requirements for the service level of which the fulfilment is guaranteed by the provider. In case of SLA violation the service provider is usually financially liable. As a rule, in such cases the user is remunerated with a discount for services provided in the following accounting period. Dependability requirements are an important part of the SLA. The purpose of this paper is to familiarize a wide range of experts from various industries with the general matters of SLA application and the aspects related to the dependability requirements specification. The paper refers to the relevant documents of international standardization organizations (ITU, ISO/IEC, ETSI, TMForum) and the Russian standards. Recommendations are given for selecting the dependability indicators and standard values to be included in the SLA, as well as for defining the amounts of compensation payed by service providers to the customers in case of non-compliance with requirements for the availability factor. The availability factor is normally used in the SLA as the primary dependability indicator that defines the allowable total time of non-operability over the specified base period. Additionally, a client might be interested in restricting the duration of each individual downtime as well. For that purpose, the guaranteed recovery time can also be specified and exceeding this time would be deemed an SLA violation. The choice of the standard values for inclusion in the SLA is a search for a compromise between the intent to satisfy the user requirements and the wish to get ahead of the competition on the one hand and the requirement to ensure the feasibility of the assumed obligations and minimize the risk of SLA violation that involve financial and reputational losses on the other hand. Therefore, before proposing an SLA to a customer, a service provider must thoroughly analyze its actual ability to make sure that the probability of SLA requirements violation is sufficiently low. The computational or computational and experimental methods are suggested for its evaluation. The amount of compensation for a violation depends on its gravity, i.e. the achieved and the standard values of an indicator. In practice, this relation is usually expressed with a step (piecewise constant) function. A formula is proposed that expresses the theoretical relation between the relative amount of compensation for violation of the availability factor requirements and the severity of violation and the standard value of this indicator. It can be used in defining the technically substantiated reference for SLA conditions development and assessment, of which the value will be relevant to both the service providers and users.

scholarly journals Conceptual Service Level Agreement Mechanism to Minimize the SLA Violation with SLA Negotiation Process in Cloud Computing Environment

2021 ◽  
Vol 18 (2(Suppl.)) ◽  
pp. 1020
Author(s):  
Narander Kumar ◽  
Surendra Kumar
Keyword(s):  
Cloud Computing ◽  
Service Provider ◽  
Service User ◽  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Negotiation Process ◽  
Cloud Computing Service ◽  
Cloud Service Providers

Online service is used to be as Pay-Per-Use in Cloud computing. Service user need not be in a long time contract with cloud service providers. Service level agreements (SLAs) are understandings marked between a cloud service providers and others, for example, a service user, intermediary operator, or observing operators. Since cloud computing is an ongoing technology giving numerous services to basic business applications and adaptable systems to manage online agreements are significant. SLA maintains the quality-of-service to the cloud user. If service provider fails to maintain the required service SLA is considered to be SLA violated. The main aim is to minimize the SLA violations for maintain the QoS of their cloud users. In this research article, a toolbox is proposed to help the procedure of exchanging of a SLA with the service providers that will enable the cloud client in indicating service quality demands and an algorithm as well as Negotiation model is also proposed to negotiate the request with the service providers to produce a better agreement between service provider and cloud service consumer. Subsequently, the discussed framework can reduce SLA violations as well as negotiation disappointments and have expanded cost-adequacy. Moreover, the suggested SLA toolkit is additionally productive to clients so clients can secure a sensible value repayment for diminished QoS or conceding time. This research shows the assurance level in the cloud service providers can be kept up by as yet conveying the services with no interruption from the client's perspective

Review on Mapping of Tasks to Resources in Cloud Computing

2022 ◽  
Vol 12 (1) ◽  
pp. 0-0
Keyword(s):  
Resource Allocation ◽  
Service Providers ◽  
Service Level Agreement ◽  
Scheduling Algorithms ◽  
Service Level ◽  
Storage Network ◽  
Use Factors ◽  
Cloud Users ◽  
Cloud Resources

Resource allocation and scheduling algorithms are the two essential factors that determine the satisfaction of cloud users. The major cloud resources involved here are servers, storage, network, databases, software and so on based on requirements of customers. In the competitive scenario, each service provider tries to use factors like optimal configuration of resources, pricing, Quality of Service (QoS) parameters and Service Level Agreement (SLA) in order to benefit cloud users and service providers. Since, many researchers have proposed different scheduling algorithms and resource allocation strategies, it becomes a cumbersome task to conclude which ones really benefit customers and service providers. Hence, this paper analyses and presents the most relevant considerations that would help the cloud researchers in achieving their goals in terms of mapping of tasks to cloud resources.

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