scholarly journals PENGELOLAAN KOMPLAIN (KELUHAN) MASYARAKAT DALAM MEWUJUDKAN PEMERINTAHAN YANG BAIK DI KOTA SEMARANG

2017 ◽  
Vol 4 (2) ◽  
pp. 101
Author(s):  
Wiyanto Wiyanto
Keyword(s):  
Public Service ◽  
Service Providers ◽  
City Government ◽  
Service Users ◽  
Government Officials ◽  
Complaint Handling ◽  
Community Expectations ◽  
Good Government ◽  
The City ◽  
Depth Interviews

The purpose of this study is to find out the problems that cause complaints, complaints management of society and business undertook Semarang city government to overcome obstacles in the management of community complaints in an attempt to realize good government in the city of Semarang. This research is a qualitative research. The research location is centered on Public Service Complaint Handling Center (P5) Semarang City. The source of data comes from the in-depth interviews conducted with employees P5, documents and questionnaires. Data were collected through interviews, documentation, and observation. To ensure the validity of the data the researchers used triangulation techniques and then performed the analysis. The results of this study indicate that the problem that raises the complaints in the community is the service both services and non-services from service providers (government of Semarang City) not in accordance with community expectations. In addition, complaints arise due to service providers and service users who violate the rights of other service users. Model of community resolving as an outcome of this research. Suggestion for government officials needs to pay attention and support the community to improve the services provided. For the next researchers who conduct an integrated academic study of various disciplines.

scholarly journals Kinerja Ombudsman Perwakilan Maluku Utara dalam Mewujudkan Pelayanan Publik yang Prima Di Kota Ternate

2018 ◽  
Author(s):  
Jurnal ARISTO ◽  
Sukur Suleman
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Service Providers ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Tracking Data ◽  
Analysis Technique ◽  
The Republic ◽  
The City ◽  
Depth Interviews

This study aims to analyze the performance of North Maluku Representative Ombudsman as a supervisory body in realizing excellent public service in the city of Ternate. This study used a qualitative approach with emphasis on phenomenology. The data obtained from this research is through observation, in-depth interviews and documentation, and secondary data is document tracking. Data analysis technique is qualitative analysis with Milles and Huberman model that is, collecting data, data reduction, display data, conclusion and verification. The results showed that the performance of Ombudsman representative of North Maluku in Ternate City was quite good by looking at the process and stages of acceptance of reports submitted by the community or the Ombudsman's initiative, clarifying the report, field infestigation to convince the existing information, performing mediation actions against the complainant and reported , as well as on the stages of recommendations based on the mechanisms and or rules contained in Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. North Maluku Ombudsman is also always working with related institutions and socialize about the functions, duties and authority of Ombudsman, and coordination in order to prevent maladministration practices so that the community can contribute actively and can support the existence of Ombudsman as an independent oversight institution to public service providers both government and private in Ternate City

scholarly journals Kinerja Ombudsman Perwakilan Maluku Utara dalam Mewujudkan Pelayanan Publik yang Prima Di Kota Ternate

ARISTO ◽  
2018 ◽  
Vol 6 (2) ◽  
pp. 262
Author(s):  
Sukur Suleman
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Service Providers ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Tracking Data ◽  
Analysis Technique ◽  
The Republic ◽  
The City ◽  
Depth Interviews

This study aims to analyze the performance of  North Maluku Representative Ombudsman as a supervisory body in realizing excellent public service in the city of Ternate. This study used a qualitative approach with emphasis on phenomenology. The data obtained from this research is through observation, in-depth interviews and documentation, and secondary data is document tracking. Data analysis technique is qualitative analysis with Milles and Huberman model that is, collecting data, data reduction, display data, conclusion and verification. The results showed that the performance of Ombudsman representative of North Maluku in Ternate City was quite good by looking at the process and stages of acceptance of reports submitted by the community or the Ombudsman's initiative, clarifying the report, field infestigation to convince the existing information, performing mediation actions against the complainant and reported , as well as on the stages of recommendations based on the mechanisms and or rules contained in Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. North Maluku Ombudsman is also always working with related institutions and socialize about the functions, duties and authority of Ombudsman, and coordination in order to prevent maladministration practices so that the community can contribute actively and can support the existence of Ombudsman as an independent oversight institution to public service providers both government and private in Ternate City

Transgender Narrative in Public Service Announcement

2020 ◽  
Vol 5 (2) ◽  
pp. 254
Author(s):  
Anna Puji Lestari ◽  
Yuliyanto Budi Setiawan
Keyword(s):  
Public Service ◽  
Narrative Analysis ◽  
Flood Control ◽  
City Government ◽  
Public Works ◽  
Public Service Announcement ◽  
City Branding ◽  
Feminine Style ◽  
New City ◽  
The City

After changing its city branding several times, Semarang now has a new city branding, namely "Semarang Variety of Culture." However, the city branding reaped contra from academics and cultural figures because Semarang was considered not sufficient yet in terms of representing its cultural diversity. Responding to this, the Semarang City Government and the Semarang City Public Works Department created a public service advertisement on CCTV socialization for flood control in the city of Semarang with a transgender figure as the ad star. This research was qualitative research designed with Seymour Chatman's Narrative Analysis. The research found a commodification and objectification of transgender people who imitated the feminine style of women in the advertisement. In other words, the public service announcement of Semarang CCTV socialization lowered the femininity, which is synonymous with women.The public service advertisement also violated the moral codes adopted by the majority of the Indonesian people.

An Exploration of Aftercare Services for Female Drug Users

2018 ◽  
Vol 30 (2) ◽  
Author(s):  
Talent Mhangwa ◽  
Madhu Kasiram ◽  
Sibonsile Zibane
Keyword(s):  
South Africa ◽  
Qualitative Study ◽  
Drug Users ◽  
Service Providers ◽  
Service Users ◽  
Rehabilitation Centre ◽  
Aftercare Services ◽  
Data Source ◽  
Female Drug Users ◽  
Depth Interviews

The number of female drug users has been on the rise in South Africa, with statistics reflecting a rise in the number of women who attend treatment centres annually. This article presents empirical data from a broader qualitative study which aimed to explore perceptions concerning the effectiveness of aftercare programmes for female recovering drug users. The main data source was transcripts of in-depth interviews and focus groups with both service users and service providers from a designated rehabilitation centre in Gauteng, South Africa. Framed within a biopsychosocial-spiritual model, this article explores the perceptions and meanings which the female recovering drug users and the service providers attach to aftercare programmes. The findings of the research outlined the range of factors promoting recovery, alongside noteworthy suggestions for improvement in aftercare services. While acknowledging multiple influences on behaviour, this article highlights the significance of these findings in planning and implementing holistic aftercare programmes.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

scholarly journals How Does Public Service Motivation Contribute to Service Orientation? Testing Mediation Models

2019 ◽  
Vol 9 (2) ◽  
pp. 162-178
Author(s):  
Wayu Eko Yudiatmaja
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Public Service ◽  
Human Resources Management ◽  
Public Service Motivation ◽  
City Government ◽  
Service Orientation ◽  
Public Servants ◽  
The Public ◽  
The City

Public service motivation is an emerging topic in the study of public administration, but no study has adequately investigated how it affects employee service orientation through job satisfaction and organizational commitment. The present study is ultimately aimed to fill the research gap by examing whether public service motivation influences service orientation and if so, whether the effect is mediated by job satisfaction and organizational commitment. Data were analyzed by using WarpPLS 6.0. Using a sample of 160 public servants in the city government of Tanjungpinang, the results indicate that employee service orientation is directly and positively affected by PSM. In addition, public service motivation also has an indirect impact on employee service orientation through job satisfaction and organizational commitment. Furthermore, the theoretical and practical implications of the study for human resources management in the public sector are discussed.

scholarly journals Language Provision in the Scottish Public Sector: Recommendations to Promote Inclusive Practice

2021 ◽  
Vol 9 (1) ◽  
pp. 45-55 ◽  
Author(s):  
Róisín McKelvey
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Service Providers ◽  
Policy Instruments ◽  
City Council ◽  
The Public ◽  
Language Support ◽  
Inclusive Practice ◽  
Research Findings ◽  
The City

Public service providers in Scotland have developed language support, largely in the form of interpreting and translation, to meet the linguistic needs of those who cannot access their services in English. Five core public sector services were selected for inclusion in a research project that focused on the aforementioned language provision and related equality issues: the Scottish Courts and Tribunal Service, NHS Lothian, NHS Greater Glasgow and Clyde, the City of Edinburgh Council and Glasgow City Council. The frameworks within which these public service providers operate—namely, the obligations derived from supranational and domestic legal and policy instruments—were analysed, as was the considerable body of standards and strategy documents that has been produced, by both national organisations and local service providers, in order to guide service delivery. Although UK equalities legislation has largely overlooked allochthonous languages and their speakers, this research found that the public service providers in question appear to regard the provision of language support as an obligation related to the Equality Act (UK Government, 2010). Many common practices related to language support were also observed across these services, in addition to shared challenges, both attitudinal and practical. A series of recommendations regarding improvements to language provision in the public sector emerged from the research findings and are highlighted in this article.

scholarly journals Muslim Businessmen and Chinese Economics in Singkawang

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Fachrurazi Fachrurazi ◽  
Dwi Surya Atmaja ◽  
Zaenuddin Hudi Prasojo
Keyword(s):  
Quantitative Data ◽  
Government Officials ◽  
Business Elites ◽  
Chinese Counterpart ◽  
Chinese Girls ◽  
The City ◽  
Depth Interviews ◽  
Clear Description ◽  
International Festival

Instead of being known as the “City of Tasbih”, nowadays Singkawang is either known as the “City of Amoy (Chinese girls)” or the “City of Thousand ChineseTemples”. Cap Go Meh annually International Festival is another evidence of Chinese image making towards the city.  This indicates a sort of Chinese domination that must be studied, economically, politically, and socially. Furthermore, the research aims to explore the dynamics of Chinese Counterpart especially the Muslim Business elites' challenge such as ironic the ongoing dominating development. To explore the dynamics, in-depth interviews were held. Key figures among Muslim businessmen, Chinese elites, government officials, even laypeople were questioned in order to obtain a clear description and balanced analysis of possible biases and perspectives of the interviewees. Quantitative data are analyzed and discussed.  In short, the research’s findings are: The desire of an Islamic Singkawang is still intact, driven mainly by Muslim businessmen, in order to defend the existence and of Muslim in face of their powerlessness amidst the domination of Chinese elites.Keywords: Muslim; businessmen, Chinese, economics, domination, Singkawang

scholarly journals Complex Needs or Simplistic Approaches? Homelessness Services and People with Complex Needs in Edinburgh

2016 ◽  
Vol 4 (4) ◽  
pp. 28-38 ◽  
Author(s):  
Manuel Macias Balda
Keyword(s):  
Social Inclusion ◽  
Service Providers ◽  
Service Users ◽  
Complex Needs ◽  
What Works ◽  
Key Factor ◽  
Interpersonal Barriers ◽  
The City ◽  
Relational Difficulties

This research addresses how homelessness services from the statutory and voluntary sector are working for people with complex needs in the City of Edinburgh. Using a qualitative approach, it analyses the service providers’ perspectives on the concept, challenges and what works when dealing with this group of people. It also explores the opinions of a sample of service users, categorised as having complex needs, regarding the accommodation and support they are receiving. After analysing the data, it is argued that homelessness agencies do not have an appropriate cognitive nor institutional framework that facilitates an effective approach to work with people with complex needs. The lack of a sophisticated understanding that recognises the relational difficulties of individuals and the presence of structural, organisational, professional and interpersonal barriers hinder the development of positive long-term relationships which is considered as the key factor of change. For this reason, it is recommended to address a set of factors that go beyond simplistic and linear approaches and move towards complex responses in order to tackle homelessness from a broader perspective and, ultimately, achieve social inclusion.

scholarly journals Menelisik Pencegahan Pernikahan Usia Anak di kota Surakarta

2021 ◽  
Vol 6 (1) ◽  
pp. 39
Author(s):  
Giyartika Giyartika ◽  
Nurhadi Nurhadi ◽  
Yuhastina Yuhastina
Keyword(s):  
Family Planning ◽  
Selection Process ◽  
Child Marriage ◽  
Structured Interviews ◽  
Government Officials ◽  
Three Stages ◽  
Use Of Social Media ◽  
Activity Groups ◽  
The City ◽  
Depth Interviews

This study aims to understand and explain efforts to prevent child marriage in Surakarta city in the study of population sociology. The areas sampled were five “Kampong KB” (Family Planning Villages) spread over five subdistricts in the city of Surakarta. Data were collected through in-depth interviews with 16 informants and structured interviews with 48 informants, consisting of Family Planning Instructors (PKB), Regional Family Planning Assistants (PPKBD), parents, teenagers and government officials. Data analysis was carried out in three stages, namely data reduction or the selection process, simplification, abstraction and transformation of raw data, then data presentation. Conclusions and verification are carried out continuously during the study. The results showed that in the effort to prevent the practice of child marriage in Surakarta city, there were several strategies implemented by various parties, namely Family Planning Instructors (PKB), Regional Family Planning Assistants (PPKBD) and government officials, so as to form a patterns of social interaction and evolutionary processes, also known as symbolic interactionism. The strategies that are carried out include taking a cultural approach, synergy of Activity Groups, enthusiasm for achievement, building interventions, commitment and consistency in running programs, maximizing the use of social media and orderly administration. Penelitian ini bertujuan untuk memahami dan menjelaskan upaya pencegahan pernikahan usia anak di Kota Surakarta dalam kajian ilmu sosiologi kependudukan. Wilayah yang dijadikan sampel adalah lima Kampung KB (Kampung Keluarga Berencana) yang tersebar di lima Kecamatan di Kota Surakarta. Data dikumpulkan melalui wawancara mendalam dengan 16 informan dan wawancara terstruktur dengan 48 informan, yang terdiri dari Penyuluh Keluarga Berencana (PKB), Pembantu Pembina Keluarga Berencana Daerah (PPKBD), orangtua, remaja dan aparatur pemerintah. Analisis data dilakukan melalui tiga tahapan, yakni reduksi data atau proses pemilihan, penyederhanaan, abstraksi dan transformasi data mentah, kemudian penyajian data. Penarikan kesimpulan serta verifikasi data dilakukan terus menerus selama penelitian berlangsung. Hasil penelitian menunjukkan bahwa dalam upaya pencegahan pernikahan usia anak di Kota Surakarta terdapat beberapa strategi yang dilakukan oleh berbagai pihak, yakni Penyuluh Keluarga Berencana (PKB), Pembantu Pembina Keluarga Berencana Daerah (PPKBD) dan aparatur pemerintah, sehingga terbentuk suatu pola interaksi sosial dan proses evolusioner atau yang dikenal dengan interaksionisme simbolik. Adapun strategi yang dilakukan diantaranya, melakukan pendekatan budaya, sinergisitas Kelompok Kegiatan (PokTan), semangat berprestasi, membangun intervensi, komitmen dan konsistensi menjalankan program, memaksimalkan penggunaan media sosial dan tertib administrasi.

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