scholarly journals The Effect of Quality Care on Patient Loyalty Mediated with Patient Satisfaction and Moderated by Age and Gender (Study in Outpatients at a Private Hospital)

2021 ◽  
Vol 6 (2) ◽  
pp. 96-112
Author(s):  
Ricca Ricca ◽  
Ferdi Antonio
Keyword(s):  
Patient Satisfaction ◽  
Private Hospital ◽  
Quality Care ◽  
Business Climate ◽  
Age And Gender ◽  
Hospital Managers ◽  
Patient Loyalty ◽  
Managerial Implications ◽  
And Gender ◽  
Positive Effect

An increasingly competitive business climate and changes in patient behavior, fostering hospital managers to pay more attention in regard to factors that could affect patient loyalty. Quality care is well known as a major contributor to patient loyalty. The purpose of this study is to examine the effect of quality care on patient loyalty with patient satisfaction as the mediating variable, while age and gender as the moderators. This research model was tested empirically in outpatients at a private hospital. The results demonstrate that quality care has a significant positive effect on patient loyalty. Several managerial implications were found for hospital management to increase patient loyalty, especially considering the gender of the patient in providing services.

The influence of Country of Origin Image on HCMC consumer attitudes towards Vietnamese garments

2020 ◽  
Author(s):  
Ha Nam Khanh Giao
Keyword(s):  
Strong Influence ◽  
Positive Relationship ◽  
Country Of Origin ◽  
Consumer Attitudes ◽  
Competitive Advantages ◽  
Age And Gender ◽  
Managerial Implications ◽  
And Gender ◽  
Country Of Origin Image ◽  
Relationship Of

The study analyses the factors of Country of Origin Image influencing Vietnamese consumer attitudes towards Vietnamese garments by surveying 366 customers. Cronbach's Alpha analysis and EFA analysis together with multiple regression analysis were used with SPSS. The results show that only two components having a strong influence are "Country of Origin Image" and "Country of Origin Image of Product"; only "Country of Origin Image of Product" affects consumer’s perceived cost of garments; finally, there is a positive relationship of perceived benefits and a negative one of perceived cost of attitudes towards Vietnamese garments. There is no difference in terms of "income", "age" and "gender" for consumer attitudes towards Vietnamese garments. The study also suggests a number of managerial implications for the garment companies to have better competitive advantages.

scholarly journals Age- and gender-dependent differences in attitudes towards COVID-19 vaccination and underlying psychological processes

2021 ◽  
Author(s):  
Toshiko Tanaka ◽  
Tsuyoshi Nihonsugi ◽  
Fumio Ohtake ◽  
Masahiko Haruno
Keyword(s):  
Young People ◽  
Online Survey ◽  
Scientific Evidence ◽  
Herd Immunity ◽  
Psychological Processes ◽  
Japanese People ◽  
Age And Gender ◽  
Self Interest ◽  
And Gender ◽  
Positive Effect

Abstract The most promising way to prevent the explosive spread of COVID-19 infection is to achieve herd immunity through vaccination. It is therefore important to motivate those who are less willing to be vaccinated. To address this issue, we conducted an online survey of 6232 Japanese people to investigate age- and gender- dependent differences in attitudes towards COVID-19 vaccination and the underlying psychological processes. We asked participants to read one of nine different messages about COVID-19 vaccination and rate their willingness to be vaccinated. We also collected their 17 social personality trait scores and demographic information. We found that males 10-20 years old showed the minimum willingness to be vaccinated. We also found that prosocial traits are the driving force for young people, but the motivation in older people also depends on risk aversion and self-interest. Furthermore, an analysis of 9 different messages demonstrated that for young people (particularly males), the message emphasizing the majority’s intention to vaccinate and scientific evidence for the safety of the vaccination had the strongest positive effect on the willingness to be vaccinated, suggesting that the herding effect arising from the “majority + scientific evidence” message nudges young people to show their prosocial nature in action.

scholarly journals A message of the majority with scientific evidence encourages young people to show their prosocial nature in COVID-19 vaccination

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Toshiko Tanaka ◽  
Tsuyoshi Nihonsugi ◽  
Fumio Ohtake ◽  
Masahiko Haruno
Keyword(s):  
Young People ◽  
Online Survey ◽  
Scientific Evidence ◽  
Herd Immunity ◽  
Demographic Information ◽  
Japanese People ◽  
Age And Gender ◽  
Self Interest ◽  
And Gender ◽  
Positive Effect

AbstractThe most promising way to prevent the explosive spread of COVID-19 infection is to achieve herd immunity through vaccination. It is therefore important to motivate those who are less willing to be vaccinated. To address this issue, we conducted an online survey of 6232 Japanese people to investigate age- and gender-dependent differences in attitudes towards COVID-19 vaccination and the underlying psychological processes. We asked participants to read one of nine different messages about COVID-19 vaccination and rate their willingness to be vaccinated. We also collected their 17 social personality trait scores and demographic information. We found that males 10–20 years old were least willing to be vaccinated. We also found that prosocial traits are the driving force for young people, but the motivation in older people also depends on risk aversion and self-interest. Furthermore, an analysis of 9 different messages demonstrated that for young people (particularly males), the message emphasizing the majority’s intention to vaccinate and scientific evidence for the safety of the vaccination had the strongest positive effect on the willingness to be vaccinated, suggesting that the “majority + scientific evidence” message nudges young people to show their prosocial nature in action.

scholarly journals The Impact of Patient Satisfaction on Patient Loyalty with the Mediating Effect of Patient Trust

2021 ◽  
Vol 58 ◽  
pp. 004695802110072
Author(s):  
Sha Liu ◽  
Genqiang Li ◽  
Nan Liu ◽  
Wu Hongwei
Keyword(s):  
Factor Analysis ◽  
Patient Satisfaction ◽  
Theoretical Model ◽  
Public Hospitals ◽  
Mediating Effect ◽  
Healthcare Industry ◽  
Patient Trust ◽  
Hospital Managers ◽  
Patient Loyalty ◽  
The Relationship

This research is primarily focused on the issues of customer loyalty in the healthcare industry, particularly from the perspective of public hospitals in China. The research developed a theoretical model to test the relationship between patient satisfaction (PS), patient trust (PT), and patient loyalty (PL). The empirical data were collected from 1696 patients through the survey questionnaires from the public hospitals in Henan province. This research is an explanatory study, and adopts quantitative method. The measurement scales used in the survey were assessed and refined and the data analysis was performed using AMOS 19.0 to test the theoretical model and hypotheses developed. In addition, an exploratory factor analysis was used to identify the dimensions of PS, PT, and PL. Their reliability and validity were established through confirmatory factor analysis, and the structural equation modeling (SEM) was used in the related hypotheses. The findings indicate that PT is an important antecedent of PL, and PS has no direct relationship with PL. It is worth noting that PS can lead to PL with PT as the mediating variable. The survey results will help public hospital managers to formulate effective strategies and provide a basis for studying PL. The research will prompt hospital managers to pay attention to the factors which contribute to PS, PT, and PL, and maintain the loyalty of patients to medical institutions. This study is one of the few studies on the relationship between PS, PT, and PL in Chinese public hospitals, and it also explores the direct and indirect effects of PT on PL. The results have practical implications for the Chinese healthcare industry.

scholarly journals Analisis Perbedaan Pengaruh Kepuasan terhadap Kepercayaan dan Loyalitas Pasien

Telaah Bisnis ◽  
2016 ◽  
Vol 16 (1) ◽  
Author(s):  
Raditya Sukmana ◽  
Ririn Tri Ratnasari
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Total Sample ◽  
Research Approach ◽  
Patient Trust ◽  
Moderator Variable ◽  
Patient Loyalty ◽  
Analysis Technique ◽  
Hospital Patients ◽  
And Gender

Abstract This study aims to determine that the effect on patient satisfaction and patient trust in RSI and RKZ. Effect on patient satisfaction and loyalty in RKZ and RSI, and patients’ trust effect on patient loyalty in RSI and RKZ. The approach will be used for this research is a quantitative research approach. The population in this study were patients who take medication and inpatient treatment at the Islamic Hospital and in RKZ Vincent’s Hospital for more than 1 (one) week in the period June to August. The number of total sample of 100 patients, divided into two, namely 50 Islamic Hospital patients and 50 patients in RKZ Vincent Hospital. The way sampling is purposive sampling. The analysis technique used in this research is path analysis.These results indicate that the effect on patient satisfaction and patient trust in RSI and RKZ. Effect on patient satisfaction and loyalty in RKZ and RSI, and patients’ trust effect on patient loyalty in RSI and RKZ. Suggestions for the management of Islamic Hospital, should have to pay attention to the complaints of patients and the need to respond quickly to patient complaints regarding jenguk limited hours and take turns. For further research, research must be done by inserting a variable level of knowledge of religion and gender as a moderator variable.  

scholarly journals THE IMPLEMENTATION OF CARE COORDINATION MODEL TOWARD DELIVERY OF QUALITY CARE IN PRIVATE HOSPITAL OUTPATIENT SETTING

2021 ◽  
Vol 1 (1) ◽  
pp. 41
Author(s):  
Rica Ricca ◽  
Ferdi Antonio
Keyword(s):  
Care Coordination ◽  
Information Transfer ◽  
Private Hospital ◽  
Quality Care ◽  
Outpatient Setting ◽  
Care Quality ◽  
Significant Positive Effect ◽  
Hospital Outpatient ◽  
Coordination Model ◽  
Positive Effect

<p>Health care services in the private hospitals are required to deliver quality care to stay competitive in the business. In line with the advancement of hospital facilities and the raise of patient needs for complex care, the care coordination is inevitable to ensure the delivery quality of care. The purpose of this study is to test and analyze the care coordination model toward delivery of quality care in the private hospital outpatient setting. This research model was empirically tested on outpatient clinic at one of the leading hospitals in Indonesia. The data was analyzed by PLS-SEM method, whereas respondent obtained by purposive sampling technique. The result of structural model, shown moderate to strong prediction accuracy with large predictive relevance indicate and acceptable model. The result demonstrated that all of care coordination paths lead to the delivery of quality care has significant positive effect, except for facilitate transitions and accountability to communication and information transfer. However, facilitate transitions and accountability has significant positive effect through IT-enabled care coordination and through interprofessional teamwork and consistency. Therefore, it could be concluded that all variables have contribution to the care coordination in the outpatient, respectively. The strongest direct effect to care quality perception is found from communication and information transfer, while the strongest indirect effect is from physical infrastructure and facilities which mediating by IT-enabled care coordination and further communication and information transfer. There are managerial implications that could give suggestions for hospital managers to improve care coordination process in hospital outpatient services.</p>

The Effect of Age and Gender upon Symptoms and Surgical Outcomes in Carpal Tunnel Syndrome

2005 ◽  
Vol 30 (6) ◽  
pp. 599-604 ◽  
Author(s):  
J. L. HOBBY ◽  
R. VENKATESH ◽  
P. MOTKUR
Keyword(s):  
Patient Satisfaction ◽  
Carpal Tunnel Syndrome ◽  
Carpal Tunnel ◽  
Surgical Outcome ◽  
Carpal Tunnel Release ◽  
Hand Function ◽  
Age And Gender ◽  
Younger Patients ◽  
Tunnel Syndrome ◽  
And Gender

There is conflicting evidence regarding the effectiveness of carpal tunnel release in older patients. This is a prospective study which evaluates the impact of age and gender upon symptoms, self-reported disability and surgical outcome in a series of 97 patients with carpal tunnel syndrome. Symptom severity, hand function and patient satisfaction were assessed using the Boston Carpal Tunnel Questionnaire and the Patient Evaluation Measure. A statistical correlation of age and gender with symptoms, hand function and surgical outcome was performed with questionnaires administered before open carpal tunnel decompression and 6 months after surgery. Women reported greater pre-operative symptoms and disability than men, but there was no gender-related difference in surgical outcome or patient satisfaction. There was no difference in surgical outcome between patients 60 and 70 years of age and younger patients. The majority of patients over the age of 70 reported an improvement in symptoms and function, but they were less satisfied with their treatment than younger patients. Some patients had problems with persistent numbness and loss of dexterity following surgery. The outcome of carpal tunnel release in terms of improvement in the symptom and functional scores is sufficient to justify surgery in the elderly, but surgical outcomes are less predictable than in younger patients and we recommend that this is explained to them when obtaining consent for surgery.

scholarly journals Patients' Perceptions in Inpatient Service Quality and its Effect on Patient Loyalty with Patient Satisfaction as Mediation Variable

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Octa Lidya Ghaisani Amin ◽  
Wisnu Untoro
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Inpatient Service ◽  
Validity And Reliability ◽  
Patients Satisfaction ◽  
Patient Loyalty ◽  
Patient’S Perception ◽  
Positive Effect

<p>This study aims to empirically test the patient's perception of the quality of inpatient services, and its effects on the loyalty of the patient, with patient satisfaction as a mediation variable. Data collection was performed by using five points Likert scales with judgment sampling approach. The study involved 160 patients of the dr. Prijonegoro Hospital, Sragen. Descriptive analysis was conducted followed by measurement analyses to ensure the validity and reliability. This research found that inpatient service quality has a significant positive effect on patients' satisfaction, patient satisfaction positively affect patients' loyalty, and patients' satisfaction partially mediated the effect of inpatient service quality on patient loyalty. Therefore, by improving the quality of services, it is expected that the patients were satisfied and then loyal after satisfied with inpatient service quality in the hospital.</p>

scholarly journals Age- and gender-dependent differences in attitudes towards COVID-19 vaccination and underlying psychological processes

2021 ◽  
Author(s):  
Toshiko Tanaka ◽  
Tsuyoshi Nihonsugi ◽  
Fumio Ohtake ◽  
Masahiko Haruno
Keyword(s):  
Young People ◽  
Online Survey ◽  
Scientific Evidence ◽  
Herd Immunity ◽  
Psychological Processes ◽  
Japanese People ◽  
Age And Gender ◽  
Self Interest ◽  
And Gender ◽  
Positive Effect

The most promising way to prevent the explosive spread of COVID-19 infection is to achieve herd immunity through vaccination. It is therefore important to motivate those who are less willing to be vaccinated. To address this issue, we conducted an online survey of 6232 Japanese people to investigate age- and gender- dependent differences in attitudes towards COVID-19 vaccination and the underlying psychological processes. We asked participants to read one of nine different messages about COVID-19 vaccination and rate their willingness to be vaccinated. We also collected their 17 social personality trait scores and demographic information. We found that males 10-20 years old showed the minimum willingness to be vaccinated. We also found that prosocial traits are the driving force for young people, but the motivation in older people also depends on risk aversion and self-interest. Furthermore, an analysis of 9 different messages demonstrated that for young people (particularly males), the message emphasizing the majority's intention to vaccinate and scientific evidence for the safety of the vaccination had the strongest positive effect on the willingness to be vaccinated, suggesting that the herding effect arising from the [majority + scientific evidence] message nudges young people to show their prosocial nature in action.

scholarly journals Patient Satisfaction, Hospital Image and Patient Loyalty in West Sulawesi Province

2019 ◽  
Vol 17 (1) ◽  
pp. 1 ◽  
Author(s):  
Abdul Haeba Ramli
Keyword(s):  
Patient Satisfaction ◽  
Structural Equation ◽  
Private Hospital ◽  
Simple Random Sampling ◽  
Equation Modeling ◽  
Survey Method ◽  
Analysis Method ◽  
High Patient Satisfaction ◽  
Section Data ◽  
Patient Loyalty

The purpose of this study was to examine and analyze the effect of patient satisfaction and hospital image on patient loyalty. The research design uses a survey method with cross-section data collection through a questionnaire. As a sample in this study, 124 patients were hospitalized at a Private Hospital located in West Sulawesi Province and taken by simple random sampling. The data analysis method used in hypothesis testing is Structural Equation Modeling (SEM). The results of the study provide evidence that patient satisfaction affects and can improve the image of the hospital. High patient satisfaction also has an impact on patient loyalty, as well as the high Sakityang house image has a positive and significant influence on patient loyalty.

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