Value logic interactions: perspectives on logistics service provider-client relationships

2013 ◽  
pp. 35-51
Author(s):  
Andrea Furlan ◽  
Lars Huemer
Keyword(s):  
Service Provider ◽  
Logistics Service ◽  
Client Relationships ◽  
Logistics Service Provider

Halal Logistics Practices: Logistics Service Provider Cases in Indonesia

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Faridatus Saidah ◽  
Yuliani Dwi Lestari
Keyword(s):  
Service Provider ◽  
Business Strategy ◽  
Business Performance ◽  
Business Management ◽  
Structured Interview ◽  
Internal Factors ◽  
Logistics Service ◽  
Logistics Service Provider ◽  
Logistic Service ◽  
Market Driven

This study examines critical factors in affecting halal business management, particularly challenges in Halal logistics implementation faced by the logistics service provider as well as its potential and opportunities for Halal based business in Indonesia. An In-depth, semi-structured interview is conducted to deepen the understanding and to provide detailed data of the study. The study found that there are several factors influencing halal logistics implementation. In terms of business strategy, there are external and internal factors that affect halal logistics practices. Such as market-driven, perception benefit of halal logistic certification followed by customer loyalty, challenges in implementing halal logistics, the complexity of operation halal logistics, and invariably regulation factors. All of those factors have become a prior factor in implementing halal logistics practices. The findings can provide a guideline in how to implement halal logistics practices in logistic service provider business, especially in transportation and warehousing process, along with the expected result for its business performance.

scholarly journals Framework built on resource based view for outsourcing strategy on hiring logistics service provider

2018 ◽  
Vol 25 (3) ◽  
pp. 458-484 ◽  
Author(s):  
Geraldo Cardoso de Oliveira Neto ◽  
Moacir Godinho Filho ◽  
Marilson Alves Gonçalves ◽  
Benny Kramer Costa ◽  
Dirceu da Silva ◽  
...  
Keyword(s):  
Supply Chain ◽  
Service Provider ◽  
Theoretical Study ◽  
Resource Based View ◽  
Chain Management ◽  
Logistics Service ◽  
Logistics Service Provider ◽  
Outsourcing Logistics ◽  
Selection Of ◽  
Operational Structure

Abstract The process of Outsourcing Logistics Service (OLS) is deemed incipient in the management of organizations, not only because of the operational problems it presents, but also of its difficulties fitting into the company’s overall strategy. The present theoretical study, building on the resource-based view of the firm, aims to propose a framework that guides managers in developing strategies to OLS starting from the operational structure to establish the necessary resources, capabilities, and routines. In addition, taken into account is the importance of analyzing risks and resilience in the environment, concomitantly with the analysis of the operational structure. Thus, four questions were developed, aimed at leading operations managers to reflect on the development of the strategy. The framework proposed for OLS considers the supply chain management department as the main interlocutor of the strategy. This framework can be adapted according with the necessity of the contracting company, and its main intention is to enable the establishment of a project that contemplates the necessary resources, the capabilities (criteria), and the operational routines (subcriteria) for the selection of a logistics service provider in the market, one which truly addresses the needs of the organization. This framework is already intrinsic in the practical actions of the authors, because of their extensive advisory activity over the last five years in OLS to logistics service provider. In addition, it is worth mentioning that so far in the tacit applications of this framework there has been no application similar to another.

scholarly journals Model Pengaruh Knowledge Management terhadap Kinerja Logistics Service Provider

2021 ◽  
Vol 3 (2) ◽  
pp. 39
Author(s):  
Mohammad Ikrar Pramadi ◽  
Romadhani Ardi ◽  
Zulkarnain Zulkarnain
Keyword(s):  
Knowledge Management ◽  
Service Provider ◽  
Logistics Service ◽  
Logistics Service Provider

scholarly journals Increasing responsiveness through the firm-LSP relationship structure: A behavioral perspective

2012 ◽  
Vol 23 (2) ◽  
pp. 7-23
Author(s):  
David M Gligor ◽  
Mary C Holcomb
Keyword(s):  
Qualitative Research ◽  
Direct Effect ◽  
Service Provider ◽  
Research Approach ◽  
Logistics Service ◽  
Focal Firm ◽  
Logistics Service Provider ◽  
Behavioral Aspects ◽  
Relationship Structure ◽  
Behavioral Perspective

This study investigates the behavioral aspects of the firm-logistics service provider (LSP) relationship in order to better understand the avenues through which LSP responsiveness to changing customer needs can be enhanced. Because the research examining the behavioral aspects of the firm- LSP relationship is sparse, a dyadic qualitative research approach was taken to explore the development of a relationship structure that will facilitate the level of responsiveness that the firm desires. This study revealed that the key to enhancing LSP responsiveness lays in the structure of the firm-LSP relationship. Specifically, it was found that the level of cooperation, coordination, communication, and bonding between the focal firm and the LSP have a direct effect on the LSP’s level of responsiveness to the firm’s needs.

scholarly journals Evaluation of Transport Processes Quality with Servqual and TUL Methods

2018 ◽  
Vol 9 (2) ◽  
pp. 61-72
Author(s):  
Aleksander Sładkowski ◽  
Maria Cieśla ◽  
Bartosz Krupa
Keyword(s):  
Service Provider ◽  
Transport Process ◽  
Transport Processes ◽  
Quality Of Services ◽  
Quality Level ◽  
Comparison Of Methods ◽  
Logistics Service ◽  
Scientific Goal ◽  
Logistics Service Provider

Abstract The theoretical part of this article presents knowledge of selected methods used to study the quality level of basic processes. Authors paid particular attention to the Servqual method, which shows the differences that exist between the perceived and delivered quality of services provided by enterprises and the TUL method. The research part will show the Servqual and TUL analysis based on the processes of the existing transport company. The article is based on well-known methodology of Servqual and TUL analysis, which was adjusted to observation of transport processes of logistics service provider. The main scientific goal of the paper was to examine the effectiveness of the methodology used on the example of a transport company and comparison of methods utility. The improvement of the transport process will increase the level of customer satisfaction, and this is the first step to increase the number of transport orders received.

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