scholarly journals INVESTIGATING THE RELATIONSHIPS BETWEEN MANAGER’S COFFEE RESTAURANT DINING EXPERIENCES AND CUSTOMER SATISFACTION

2021 ◽  
pp. 26-48
Author(s):  
Norhafizi Nordin ◽  
Umme Umaimah Amin ◽  
Siti Aminah Hasbullah
Keyword(s):  
University Students ◽  
Food Quality ◽  
Food Service ◽  
Quality Service ◽  
Service Business ◽  
Research Findings ◽  
The University ◽  
Students Satisfaction ◽  
Universiti Utara Malaysia ◽  
Research Structure

The current study investigates the relationships between various service features influencing customers’ satisfaction in the university food service. A research structure consisting of three variables representing dining experiences, namely food quality, service quality, and price are further investigated. Taking Manager’s Coffee restaurant at Universiti Utara Malaysia as a case, this study aims to determine the relationships between dining experiences and students’ satisfaction based on the university restaurant setting. The study was carried out using a quantitative approach involving 200 university students as respondents. The research findings showed that all three dining experiences variables have significant positive relationships on students’ satisfaction. The findings also pointed to improved services and resources particularly to the Manager’s Coffee restaurant, which will increase the market position, especially in the university food service business.

scholarly journals MODEL PEMBELAJARAN PEER GROUP UNTUK PENINGKATAN KEMANDIRIAN BELAJAR MAHASISWA

2011 ◽  
Vol 24 (XV) ◽  
pp. 113-127
Author(s):  
Anan Sutisna
Keyword(s):  
University Students ◽  
Learning Strategy ◽  
Peer Group ◽  
Instructional Model ◽  
Learning Networks ◽  
Research Findings ◽  
Based Instruction ◽  
Main Ideas ◽  
The University ◽  
Self Learning

The purpose of this research is to unveil the instructional model which can strengthen the self-learning competence of the university students. A peer group instructional model is choosen as the alternative model to develop. The research findings indicate that (1) the university students’ learning tends to be textbook centered based instruction and does not motivate the students to develop their learning strategy, (2) peer group instructional model can improve the students’ competence in self-learning, formulating the objectives, planning the strategy, utilizing learning resources, using media, comprehending the main ideas in the learning materials, exposing ideas, understanding learning networks, and measuring learning achievement.

The role of executive functions in academic performance and behaviour of university students

2019 ◽  
Vol 12 (3) ◽  
pp. 444-455
Author(s):  
Carlos Ramos-Galarza ◽  
Pamela Acosta-Rodas ◽  
Mónica Bolaños-Pasquel ◽  
Nancy Lepe-Martínez
Keyword(s):  
Academic Performance ◽  
University Students ◽  
Executive Functions ◽  
Measurement Instruments ◽  
Content Type ◽  
Research Findings ◽  
Proportional Relationship ◽  
The University ◽  
The Relationship

Purpose The purpose of this paper is fourfold: first, to analyse the relationship between executive functions and academic performance; second, to identify the level of prediction executive functions have on academic performance; third, to determine the correlation between executive functions and academic performance; and fourth, to compare executive functions based on the level of academic performance. Design/methodology/approach The sample composed of 175 university students aged between 18 and 36 years (M=21.49, SD=3.22). The EFECO scale, the average student grade and a scale based on the diagnostic criteria for ADHD were used as measurement instruments. Findings Difficulties in executive functions: Difficulties in working memory (r=−0.30, p=<0.01) and difficulties in conscious supervision of behaviour (r=−0.29, p⩽0.01) have an inversely proportional relationship to academic performance (the greater the deficit of executive functions, the lower the academic performance). The regression analysis showed that executive functions explain 31 per cent of the variance of academic performance (χ2(25)=43.81, p <0.001). The study found that there is a relationship between all the executive functions and students’ behaviour in a medium to large magnitude. Research limitations/implications A limitation of this study was the size of the sample as it is not representative of the country. Nevertheless, the correlation among the variables studied here has the necessary magnitude for the proposed correlations to be found. Nonetheless, it is necessary that we perform a study with a larger number of participants in order to achieve adequate extrapolation of the results. Practical implications Data found in this study suggest that low academic performance of university students is related to a lower functionality of their executive functions. Originality/value The originality of the research lies in relating specific concepts of neuropsychology to explain the academic performance of university students. The research findings allow us to project new studies to improve the executive functions for the benefit of the university student.

scholarly journals Rainbows amid Downpours: University Students’ Goals in Learning English during Digital Experiments

2021 ◽  
Vol 3 (2) ◽  
pp. 87-95
Author(s):  
Cathy Mae Dabi Toquero ◽  
Swen Joshryll C. Acebes ◽  
Jaizele B. Melitante ◽  
Nikki T. Tuble
Keyword(s):  
University Students ◽  
Language Learning ◽  
The Philippines ◽  
State University ◽  
Authentic Assessments ◽  
Pedagogical Skills ◽  
Research Findings ◽  
The University ◽  
Academic Implications ◽  
Learning English

University students are susceptible to the constantly shifting online milieu during the pandemic. Linguistic isolation can present more difficulties as students lack authentic social communication in classes online. This study examined the hopes and goals of university students in their English learning course during emergency remote learning. Third Year Pre-Service teachers of a state university in the Philippines served as participants in this study. Through content analysis of 28 student-responses of the English Modules, the research findings demonstrate the significance of hopes and goals of the university students in learning English during the pandemic. Amidst the digital experiments, students portray hopes and goals of developing their pedagogical skills in English and broadening their linguistic skills despite linguistic isolation. Students' goals in the course are to improve their language skills, develop in-depth knowledge in English, achieve better grades, and become effective potential teachers.   As they aim to achieve those goals amid metaphorical downpours, university students reflect on the purpose of the course to equip them for lifelong learning that may develop ethical value, morality, and sense of vocation in their chosen profession. Despite having to confront the difficulties of learning online, their hopes and aspirations spark a burning desire to engage in intellectual and linguistic battles in learning English during pandemic and post-pandemic. Academic implications include for teachers to integrate authentic assessments for experiential language learning and for students to sketch a visual career plan outlining how students may achieve their goals as future educators.

scholarly journals What Challenges and Benefits Can Non-Formal Law and Language Integrated Learning Bring to University Students?

2016 ◽  
Vol 9 (6) ◽  
pp. 62
Author(s):  
Anastasia Atabekova ◽  
Rimma Gorbatenko ◽  
Aleksandr Belousov ◽  
Ruslan Grebnev ◽  
Olga Sheremetieva
Keyword(s):  
University Students ◽  
Language Learning ◽  
Empirical Studies ◽  
Academic Progress ◽  
Learning Activities ◽  
Formal Learning ◽  
Integrated Learning ◽  
Professional Activities ◽  
Research Findings ◽  
The University

<p class="apa">The paper explores the ways in which non-formal content and language integrated learning within university studies can affect students’ academic progress. The research has included theoretical and empirical studies. The article focuses on the observation of students’ learning process, draws attention to challenges and benefits students experienced through non-formal Law and Language integrated learning. Emphasis is laid on those non-formal learning activities that may be viewed as part of the university students’ training for their future professional activities. The paper provides the results of students’ interviews and questionnaires revealing the issues that students consider important regarding non-formal content and language learning. The research findings aim to contribute to a better understanding of the overall interdependence of formal and non-formal learning within the university academic environment.</p>

Evaluation and Improvement of students’ satisfaction in Online learning during COVID-19

Open Praxis ◽  
2020 ◽  
Vol 12 (4) ◽  
pp. 495
Author(s):  
Fayyaz Ahmad Faize ◽  
Muhammad Nawaz
Keyword(s):  
Online Learning ◽  
University Students ◽  
Instructional Practices ◽  
Educational Institutions ◽  
Satisfaction Level ◽  
Collaborative Approach ◽  
Post Modification ◽  
The University ◽  
Students Satisfaction ◽  
Future Learning

With the closure of educational institutions due to COVID-19, the biggest challenge with the universities and the instructors was engaging students in virtual learning. This research aimed at supporting university students in Islamabad (Pakistan) for online learning through a collaborative approach. The university started online learning during COVID-19 and had no earlier experience of such mode of learning. The first phase was identifying the problems faced by students during online learning and seeking their suggestions for overcoming them. The next step was working on the students’ opinions with a team of instructors to modify existing instructional practices during online instruction. We measured students’ satisfaction level pre and post-modification to evaluate students’ adoption of online learning. The data for both the phases were collected through a Google Form. The post-modification data revealed students’ greater satisfaction in online learning. The findings offer useful insight related to students’ adoption of online learning and making it a more meaningful, organized, and productive medium for future learning.

scholarly journals Young Adults’ Satisfaction towards Hipster Cafes: the Brewing Factors

2020 ◽  
Vol 4 (2) ◽  
pp. 41
Author(s):  
Asyraf Shaare ◽  
Nur Shahrulliza Muhammad
Keyword(s):  
Young Adults ◽  
Customer Satisfaction ◽  
Competitive Advantage ◽  
Food Quality ◽  
Service Industry ◽  
Food Service ◽  
Quality Service ◽  
Klang Valley ◽  
Customer Services

The ever changing preference and taste in food service industry due to increase in demand causes the market to become competitive in Malaysia. With the emergence of hipster cafes in Malaysia’s coffee scene, hipster cafe operators are strategically expanding their wings to capture the market share in order to gain competitive advantage over the competitors. Customers will prefer a hipster cafe which is able to provide better quality of offerings and customer services. This study tested the influence of factors of Food Quality, Service Quality and Restaurant Environment on Customer Satisfaction. Findings are derived from 150 digital questionnaires administered using emails and iPads at a number of hipster cafes in Klang Valley. Evidently, Restaurant Environment triumphed as the brewing factor that draws the young adults to dine in the hipster cafes.

scholarly journals The Influence of Brand Image and Restaurant Attributes towards Customer Satisfaction at Pekkio Restaurant

2020 ◽  
Vol 9 (2) ◽  
pp. 79-90
Author(s):  
Oei Natalia Marcella
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Food Quality ◽  
Significant Influence ◽  
Online Survey ◽  
Service Industry ◽  
Brand Image ◽  
Food Service ◽  
Special Method ◽  
Quality Service

   In this globalization era, food service industry as restaurant that provide the basic of human needs has been well developed. The development of food industry has given a huge contribution to the social and environment aspects (Franceschelli et al, 2018). Pekkio restaurant is one of the restaurants in Surabaya that sell Singapore chinese cuisine in Pakuwon Mall Surabaya. In order to survive in this industry, Pekkio restaurant continuously develop their performance to increase the customer satisfaction. With the purpose to find out the factors that influence customer satisfaction, this research aims to discover whether brand image, food quality, service quality, and atmospherics have significant influence towards customer satisfaction of Pekkio restaurant.             Therefore, researcher conducted an online survey that are distributed to the samples using 5-point Likert-scale. The population is unknown thus, the researcher use special method from Roa (2016) and the sample become 97. Moreover, the obtained data will be analysed using Multiple Linear Regression. The result shows that food quality and service quality have significant influence towards customer satisfaction of Pekkio restaurant. However, brand image and atmospherics don’t significantly influence customer satisfaction at Pekkio restaurant . Albeit, there are positive relationship of brand image and atmospherics towards customer satisfaction of Pekkio restaurant. Keywords: Brand Image, Food Quality, Service Quality, Atmospherics, and Customer Satisfaction  

scholarly journals Construction and application of a measure of hope among university students

2018 ◽  
Vol 212 (2) ◽  
pp. 321-350
Author(s):  
Dr. Hend Sabih Rahim ◽  
Dr. tina Abdul Wadud Abdul Hafiz
Keyword(s):  
University Students ◽  
Psychometric Properties ◽  
Female Students ◽  
Current Interest ◽  
College Degree ◽  
Research Findings ◽  
The University ◽  
Extracted Power ◽  
The Way

The goal of current research into the construction and application of a measure of hope among a sample of students from the University of Baghdad and a volume of 200 students, including 106 students and 94 female students for the purpose of achieving the goal of the research, developed the researchers defined theoretically been drafting thirty paragraph to measure hope and verify the validity of paragraphs logically presented to a group of experts in educational and Psychological Sciences, and the percentage of agreement 85% for the purpose of analysis of the items of the scale and extraction characteristics Alsekoumtria have applied to the sample (200) students and extracted power discriminatory paragraphs style two extremes either ratified paragraph has been extracted through relationship paragraph college degree as well as has been verified psychometric properties of the scale through honesty two (virtual sincerity and genuineness construction) and consistency of the way through re-testing, and the ratio of stability (79%). In order to complete the current interest of the scale came out current research findings and recommendations and proposals.

scholarly journals Nuda a praktyczna nauka języka angielskiego

Neofilolog ◽  
2017 ◽  
pp. 115-131 ◽  
Author(s):  
Mariusz Kruk ◽  
Joanna Zawodniak
Keyword(s):  
Qualitative Research ◽  
University Students ◽  
English Language ◽  
Qualitative Data ◽  
Empirical Basis ◽  
Quantitative And Qualitative Research ◽  
Language Classes ◽  
Research Findings ◽  
Boredom Proneness ◽  
The University

Although boredom is among the most common academic emotions experienced by students at all possible levels of education, so far it has not received due attention from SLA theorists and researchers. Accordingly, the present paper aims to discuss the concept of boredom from the L2 classroom perspective with a special regard to the university students of English Philology. In the first part the authors provide a definition, present two basic typologies and highlight the causes of boredom followed by a brief overview of research into boredom in educational settings, whereas the second part is intended to approach a phenomenon of boredom on an empirical basis. The authors report on both quantitative and qualitative research findings concerning the intensity of boredom as felt by the subjects during the practical English language classes. First, the numerical results obtained from the Boredom Proneness Scale and correlated to boredom experienced in practical English language classes are referred to. Then the qualitative data gathered from the students’ descriptions of boredom-related situations during the said classes are commented on. Finally, the authors proceed to propose certain L2 classroom boredom-coping options.

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