scholarly journals The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation

2021 ◽  
Vol 5 (2) ◽  
pp. 161-168
Author(s):  
Suryari Purnama ◽  
Cicilia Sriliasta Bangun ◽  
Safiani A. Faaroek
Keyword(s):  
User Satisfaction ◽  
Millennial Generation ◽  
Structural Equation ◽  
Sampling Method ◽  
Total Sample ◽  
Failure Recovery ◽  
Equation Modeling ◽  
Modeling Analysis ◽  
Digital Wallet ◽  
Digital Wallets

The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.

scholarly journals PERANAN EKOLABEL DALAM NIAT PEMBELIAN: SUATU STUDI EMPIRIS PADA MEREK THE BODY SHOP

2018 ◽  
Vol 8 (3) ◽  
pp. 504
Author(s):  
Vincent Riyanto ◽  
Sharon B. Soesanto ◽  
Sabrina O. Sihombing
Keyword(s):  
Structural Equation ◽  
Sampling Method ◽  
Positive Relationship ◽  
Total Sample ◽  
The Body ◽  
Equation Modeling ◽  
Behavioral Variables ◽  
Managerial Implications ◽  
The Body Shop ◽  
The Relationship

This research aims to assess the relationship between behavioral variables on the environment: ecolabel awareness, trust, ecolabel knowledge, ecolabel availability, and environmental concerns of intention to buy. Data was collected through questionnaires with non-probability sampling method which included a total sample of 230 respondents. Hypothesis testing was conducted by applying Structural Equation Modeling (SEM). The results shows that there are six out of ten supported hypotheses and four unsupported hypotheses. The six hypotheses supported are (1) there is positive relationship between attitude and trust in buying environmentally friendly product, (2) there is positive relationship between ecolabel awareness and ecolabel attention, (3) there is positive relationship between ecolabel awareness and intention to buy, (4) there is positive relationship between  trust in buying environmentally product and ecolabel attention, (5) there is positive relationship between trust in buying environmentally product and intention to buy, and (6) there is positive relationship between ecolabel availability and  ecolabel attention. This research also contributes theoretical contributions, managerial implications, and recommendations for further research

scholarly journals GREEN MARKETING: STRENGTHEN THE BRAND IMAGE AND INCREASE THE CONSUMERS’ PURCHASE DECISION

2020 ◽  
Vol 10 (3) ◽  
pp. 367
Author(s):  
Genoveva Genoveva ◽  
Dian Ridho Samukti
Keyword(s):  
Significant Influence ◽  
Structural Equation ◽  
Mineral Water ◽  
Sampling Method ◽  
Brand Image ◽  
Green Marketing ◽  
Equation Modeling ◽  
Purchase Decision ◽  
Modeling Analysis ◽  
Analyze Data

This study aims to determine how much influence green marketing toward consumers’ purchase decision mediated by brand image of Ades mineral water in Jabodetabek. The type of research used in this study is descriptive with a quantitative approach. The variables in this study are green marketing, brand image and purchase decision. The population in this study is consumers who have bought and consumed Ades mineral water. This study uses 268 people as samples selected by non-probability sampling method. This study uses Descriptive and Structural Equation Modeling analysis to analyze data with the help of SPSS and AMOS software. The results of this study indicate that 1) green marketing directly has a significant influence toward brand image of Ades mineral water, 2) green marketing directly has a significant influence toward purchase decision of Ades mineral water, 3) brand image directly has a significant influence toward purchase decision of Ades mineral water, and 4) green marketing indirectly has a significant influence toward purchase decision of Ades mineral water through brand image as a mediating variable.

scholarly journals PENGARUH IKATAN SOSIAL TERHADAP LOYALITAS NASABAH DENGAN KEPERCAYAAN NASABAH SEBAGAI VARIABEL MODERASI

2019 ◽  
Vol 1 (2) ◽  
pp. 17
Author(s):  
Juharsah Juharsah ◽  
Yusuf Yusuf ◽  
Hartini Hartini
Keyword(s):  
Customer Loyalty ◽  
Structural Equation ◽  
Sampling Method ◽  
Total Sample ◽  
Social Bonding ◽  
Equation Modeling ◽  
Variable Population ◽  
Convenience Sampling ◽  
Questionnaire Method ◽  
Customer Trust

The present research intends to identify and analyze the effects of social bonding on customers loyalty, and analyze the effects of social bonding on customers loyalty with customer trust as a moderating variable. Population is the all customer product deposit of the Bank Sultra Branch Konawe, with a total sample of 100 respondents. Respondents were taken by convenience sampling method. Data is obtained by the questionnaire method. The data is then analyzed by structural equation modeling method using AMOS software version 24.0. Results reveal that; Social bonding has a significant effect on customer loyalty; and customer trust moderates the effect of social bonding on customer loyalty, with a position as a quasi moderator.

scholarly journals Determining Factors of Digital Wallet Usage

2021 ◽  
Vol 25 (2) ◽  
pp. 271
Author(s):  
Nuryasman MN, Sukis Warningsih
Keyword(s):  
Undergraduate Students ◽  
Perceived Risk ◽  
Structural Equation ◽  
Sampling Method ◽  
Perceived Usefulness ◽  
Primary Data ◽  
Equation Modeling ◽  
Analysis Technique ◽  
Determining Factors ◽  
Digital Wallet

This research aims to examine the effect of perceived usefulness, perceived risk, and trust on the usage intention of digital wallets among college students. Respondents in this study consisted of 138 undergraduate students of the Faculty of Economics and Business, Tarumanagara University, who use ShopeePay. The primary data used for the study were obtained through questionnaires distributed online, in which to select respondents a purposive sampling method was applied. Then the collected data is processed with the analysis technique of Structural Equation Modeling (SEM), using SmartPLS software. The results showed that perceived usefulness and trust positively influenced usage intention. Meanwhile, the perceived risk did not affect usage intention.

scholarly journals Pengaruh Kualitas Produk dan Komunikasi Marketing pada Brand Image serta Dampaknya terhadap Loyalitas Pelanggan pada Produk Sarung di Surabaya

2021 ◽  
Vol 10 (1) ◽  
pp. 72-96
Author(s):  
Pontjo Bambang ◽  
Yesa Ramadhani
Keyword(s):  
Product Quality ◽  
Structural Equation ◽  
Sampling Method ◽  
Brand Image ◽  
Secondary Data ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Marketing Communication ◽  
Modeling Analysis ◽  
Secondary Data Sources

The purpose of this study was to empirically examine the effect of product quality on consumer brand image, the effect of marketing communication on consumer brand image, and the effect of brand image on loyalty. This study uses primary and secondary data sources obtained directly by distributing 100 questionnaires to respondents. The sampling method is non-probability with a pirposive sampling technique. The criteria for respondents are male, the research method uses SEM (Structural Equation Modeling) analysis. The findings of this study are, The first hypothesis which states that product quality affects brand image and is proven significantly, the second hypothesis which states that marketing communication affects brand image is not proven significantly, the third hypothesis which states that brand image affects customer loyalty is proven significantly

scholarly journals The Effect of Competence, Infrastructure and Accessibility on Patients’ Satisfaction at the Puskesmas in Kabupaten Indragiri Hulu

2019 ◽  
Vol 7 (09) ◽  
Author(s):  
Astarman ◽  
Aris Triyono ◽  
Tomy Fitrio
Keyword(s):  
Structural Equation Modeling ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Method ◽  
Likert Scale ◽  
Health Centers ◽  
Equation Modeling ◽  
Patients Satisfaction ◽  
Modeling Analysis ◽  
Structural Equation Modeling Analysis

This study aimed to analyze the effect of competency, infrastructure and accessibility on patients’ satisfaction at Puskesmas (health centers) in Kabupaten Indragiri Hulu. The population in this study was daily visitors at three Puskesmas with unknown numbers. The number of samples was calculated by using Yamani formula and 97 respondents were taken as the samples. They were the patients who got treatment at the Puskesmas in Kabupaten Indragiri Hulu. These sample were chosen through proportional random sampling method. The data of this study were collected by distributing a closed questionnaire. Then, the data were measured by using Likert scale. After that, the data were analyzed by employing SEM (Structural Equation Modeling) analysis which was operated through Smart PLS 3 Application. The results of this study indicated that: (1) Competence had a positive and significant effect on patients’ satisfaction; (2) Infrastructure had a positive and significant effect on patients’ satisfaction (3) Accessibility had a positive and significant effect on patients’ satisfaction.

scholarly journals The Analysis of Intention and Use of Financial Technology

2020 ◽  
Vol 3 (1) ◽  
pp. 88-102
Author(s):  
Budi Rahardjo ◽  
Bintang Mukhammad Burhanudin Akbar ◽  
Ivo Novitaningtyas
Keyword(s):  
Social Influence ◽  
Structural Equation ◽  
Sampling Method ◽  
Rapid Development ◽  
Total Sample ◽  
Influential Factor ◽  
Equation Modeling ◽  
Performance Expectations ◽  
Effort Expectancy ◽  
Financial Technology

The rapid development of technologies affects the financial technology sector, especially e-money in Indonesia. This research aims to analyze the determinant from intention and use behavior of financial technology (e-money) using UTAUT2 as the model. This research took place in Jabodetabek, with a total sample of 300 people as the respondents. The purposive sampling method is used as the sampling method in this study. The scale which is used in this study is the Likert scale with a range of 1-5. Data were analyzed using descriptive and Structural Equation Modeling (SEM). The results show that performance expectations, effort expectancy, social influence, facilitation conditions, and habits are factors that influence the intention and use of e-money. On the other hand, hedonic motivation and price value do not affect behavioral intention. It indicates that using financial technology is a must and not depend on user motivation or the price of the technology. These results provide implications about several factors as the determinant of e-money for stakeholders to develop the strategy for e-money based on the most influential factor that affects consumers as users. While developing e-money technology, the developer should take into account factors such as performance expectations, effort expectancy, social influence, facilitation conditions, and habits.

scholarly journals THE EFFECT OF GREEN RECRUITMENT, GREEN TRAINING ON EMPLOYEE PERFORMANCE IN PT TRU USING ORGANIZATION CITIZENSHIP FOR ENVIRONMENT AS MEDIATION VARIABLE

2019 ◽  
Vol 1 (2) ◽  
pp. 204-216
Author(s):  
Siska Agustina Sinaga ◽  
Lenny C. Nawangsari
Keyword(s):  
Structural Equation ◽  
Sampling Method ◽  
Employee Performance ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Level Method

This study aims to analyze the effect of green recruitment, green training, and OCBE on employee performance. This type of research is carried out quantitatively and for the research method used is the associative explanatory level method. The object of this research is PT TRU. The sampling method used was a probability sampling with a sampling technique using simple random sampling with a total sample of 100 people. Data analysis was performed using Structural Equation Modeling (SEM) with soft ware Partial Least Square (smart – PLS). The results obtained in this study: 1) Green recruitment, green training, and Organization Citizenship for Behavior (OCBE) have positive and significant effect on employee performance, 2) Green recruitment and green training have a positive and significant effect on employee performance through Organization Citizenship for Behavior ( OCBE).

Loyalty motivations for religious tourism: Indonesian Muslim travelers umrah participating in umrah pilgrimage to Mecca, Saudi Arabia

2019 ◽  
Vol 75 (2) ◽  
pp. 466-478 ◽  
Author(s):  
Cedric Hsi-Jui Wu ◽  
Ali Mursid
Keyword(s):  
Structural Equation ◽  
Sampling Method ◽  
Perceived Value ◽  
Total Sample ◽  
Equation Modeling ◽  
Content Type ◽  
Confirmatory Factor ◽  
Helping Others ◽  
Religious Tourism ◽  
Organizational Rewards

Purpose This paper aims to investigate how motivation aspects including expected organizational rewards (EOR) and enjoyment in helping others (EHO) drive umrah travelers’ participation. Furthermore, it verifies the effect of umrah travelers’ participation on loyalty and assesses the perceived value and umrah travelers’ satisfaction emerging in this relationship. Design/methodology/approach The survey uses the purposive sampling method. Data analysis uses confirmatory factor analysis and structural equation modeling with a total sample of 438 umrah travelers. Findings The results show that EOR and EHO affect umrah travelers’ participation; umrah travelers’ participation has a direct effect on umrah travelers’ loyalty; and all the relationships between umrah travelers’ participation, perceived value, satisfaction and loyalty are significant. Originality/value This study contributes to the theory of religious tourism particularly in identifying the motivation aspects as the antecedents of umrah travelers’ participation beyond religiosity. Furthermore, this study provides the theory of umrah travelers’ participation and loyalty and proposes that perceived value and satisfaction emerge in this relationship.

scholarly journals MANAGERIAL ABILITY AS AN EFFORT TO IMPROVE SME PERFORMANCE THROUGH COMPETITIVE ADVANTAGE IN THE PANDEMIC TIME COVID 19

2021 ◽  
Vol 19 (2) ◽  
pp. 363-375
Author(s):  
Ratnawati Ratnawati ◽  
◽  
M. Taufiq Noor Rokhman ◽  
Yayuk Ngesti Rahayu ◽  
◽  
...  
Keyword(s):  
Competitive Advantage ◽  
Structural Equation ◽  
Sampling Method ◽  
Sampling Error ◽  
Total Sample ◽  
Equation Modeling ◽  
Future Research ◽  
Managerial Ability ◽  
Business Units ◽  
And Performance

The purpose of this study was to investigate competitive advantage as a mediator for the influence of managerial ability on the performance of SMEs in Malang City. The population of this research is the owners of SMEs in Malang, amounting to 113,000 units engaged in food processing, handicraft, and handicraft business units. Sampling in this study using the Slovin formula with a sampling error rate of 5% obtained a total sample of 100 SMEs. The sampling method is through a random procedure (random sampling). Data analysis using Structural Equation Modeling (SEM). The results showed that there is an effect of managerial ability on the performance of SMEs in Malang City and competitive advantage can mediate the effect of managerial ability on the performance of SMEs in Malang City. Future research can analyze the networking capability variables that contribute to the competitive advantage and performance of SMEs.

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