scholarly journals ANALISA MATURITY LEVEL PENCAPAIAN OPTIMASI LAYANAN TI PERGURUAN TINGGI

CCIT Journal ◽  
2019 ◽  
Vol 12 (1) ◽  
pp. 53-60
Author(s):  
Friden Elefri Neno ◽  
Kusrini Kusrini ◽  
Henderi Henderi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Business Performance ◽  
Business Processes ◽  
Service Level ◽  
Maturity Level ◽  
Work Process ◽  
It Service ◽  
Effectiveness And Efficiency ◽  
Academic Information

Information technology (IT) is a very important requirement for all activity activities because it is believed to increase the effectiveness and efficiency of the work process. To achieve this, it is necessary to optimize the IT servants' good and correct so that the existence of IT can support the success of work in private agencies. government and education in achieving its goals. Therefore Stella Maris SimStimikom wants to know the success of the existence of information technology that supports the process of optimization of service to all academics in a university which is an unavoidable demand, the existence of a college academic information system that serves to serve the academic process of students and lecturers is a must. Measurements of the purpose of information systems is to contribute to information technology on business performance at Stella Maris Sumba Stimicom College to measure the extent of alignment between business processes, it is necessary to need an information system audit that requires a standard, then the standard used is COBIT 4.1 with the final result obtained at the maturity level value of the IT service level is at 2.51 with the description Repeatable but intuitive

scholarly journals Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University

2016 ◽  
Vol 7 (1) ◽  
pp. 41
Author(s):  
Kornelius Irfandhi ◽  
Ariani Indrawati ◽  
Dwykie Alexandra ◽  
Krisantus Wanandi ◽  
Yanuari Harisky ◽  
...  
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Management ◽  
Business Processes ◽  
It Infrastructure ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service ◽  
Technology Service ◽  
Information Technology Service

Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.

scholarly journals Cici Cahyanti 165100109,Audit

2020 ◽  
Author(s):  
cici cahyanti
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Business Processes ◽  
It Governance ◽  
System Implementation ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
National Bank ◽  
Effectiveness And Efficiency

AbstractBCA is a national bank established in 1957 and has continued to grow. Nowadays the bank has supported business processes in various companies, such as the use of attendance information systems. During this system implementation, it has been running to support the procedures of attendance activities. The purpose of this research is to get an overview of the performance of information technology governance in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. The conclusion that can be drawn from the research that has been done is IT governance at the BCA has been done, although still run optimally within each IT process contained in the sub domain Monitor Evaluate Assess (MEA) on average was at 3.0 (defined process) for sub domain DS1, DS5, DS10 and ME2.Keywords— Audit SI, Absensi, BCA, COBIT 4

scholarly journals KAMI index as an evaluation of academic information system security at XYZ university

2021 ◽  
Vol 11 (2) ◽  
pp. 55-62
Author(s):  
Andi Sofyan Anas ◽  
◽  
I Gusti Ayu Sri Devi Gayatri Utami ◽  
Adam Bachtiar Maulachela ◽  
Akbar Juliansyah ◽  
...  
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Security ◽  
System Security ◽  
Security Evaluation ◽  
Management Service ◽  
Maturity Level ◽  
Information System Security ◽  
Technology Governance ◽  
Academic Information

XYZ University is one of the universities that has used information technology to create quality service for students and the entire academic community. This Information technology service is managed by Information Technology and Communication Center (PUSTIK) which is responsible to carry out the development, management, service, and maintaining the security of information and communication technology. Good information technology governance should be able to maintain information security. Therefore, it is necessary to evaluate information system security especially the security of academic information systems. This information system security evaluation uses Keamanan Informasi (KAMI) Index which refers to the ISO/IEC 27001:2013 standard to be able to determine the maturity level of information security. An evaluation of five areas of the KAMI Index shows the Information Security Risk Management area gets the lowest score at 10 out of a total of 72. The result of the KAMI Index dashboard shows that the maturity level of each area of information security is at levels I and I+ with a total score of 166. This means that the level of completeness of implement ISO 27001:2013 standard is in the inadequate category.

scholarly journals Service Level Management of Information Technology and System in ITB STIKOM Bali

2021 ◽  
Vol 15 (2) ◽  
pp. 57-64
Author(s):  
Nyoman Ayu Nila Dewi ◽  
A. A. Ngurah Bima Prasatria
Keyword(s):  
Information Technology ◽  
Business Processes ◽  
Service Level ◽  
Information Technology Management ◽  
It Services ◽  
Literature Study ◽  
Analysis And Design ◽  
It Service ◽  
Service Level Management ◽  
Service Information

ITB STIKOM Bali is a technology-based university so that all business processes, especially related to academics, student affairs, and finance, utilize information technology. Management of the information system and technology is carried out by the Computer and Network Center unit (Pusat Komputer dan Jaringan - PUSKOMJAR). In the management of Information Technology (IT) services, an agreement is needed in the form of Service Level Management (SLM) which contains the level of service, quality of service, and complaints handling, so users’ needs are aligned with the system developer. Meanwhile, in managing the internal system of ITB STIKOM Bali, the agreement between PUSKOMJAR and related units is only in the form of submitting a form for making or changing the system. Therefore, it raises a problem if there is a mismatch in the manufacture or development of the system because there is no contract document that regulates in detail about the system. Hence, designing an SLM of IT and system services at ITB STIKOM Bali to overcome these problems is necessary. The research presents a case study by analyzing and designing the SLM of service system and IT in ITB STIKOM Bali. The applied research method is literature study and observation, analysis of existing SLM, designing new SLM, and conclusions. The result of the research is a document of SLM for internal IT and system services at ITB STIKOM Bali. Based on the analysis and design of SLM, the SLM document can help the PUSKOMJAR in documenting IT service information and making it easier for users to get information related to the provided IT services.

scholarly journals Maturity Level for IT Implementation Measurement Focus on Business Goal 14 and 15 at Diskominfo Province

2021 ◽  
Vol 2 (02) ◽  
pp. 45-52
Author(s):  
Siti Mukaromah Mukaromah ◽  
Eva Y Puspaningrum ◽  
Doddy Riddwandono
Keyword(s):  
Information Technology ◽  
Information System ◽  
Business Processes ◽  
Maturity Level ◽  
Is Implementation ◽  
It Implementation ◽  
Level 3 ◽  
Implementation Measurement

How Information Technology and Information System (IT/IS) has been implemented at an organization or institution needs to measure to evaluate IT/IS implementation. Nowadays, IT is compulsory in business processes. It helps the employee to handle some of their duty. But it needs to measure to monitor how IT/IS aligns with the business. So, that management could decide whether IT/IS is maintained or need to be upgraded or else. There are many ways to measure IT/IS implementation; this article will discuss the maturity level based on Cobit 4.1. It will measure per level from level 0 to level 5. The scope of this research is at business goal 14 and business goal 15 and a case study of this research in Diskominfo at one of the provinces in Indonesia. The result of this research is the maturity level of Business Goal 14, and Business Goal 15 is in Level 3, it means that Define Process.

EVALUASI TATA KELOLA TEKNOLOGI INFORMASI SISTEM INFORMASI AKADEMIK UNIVERSITAS MUHAMMADIYAH PONOROGO MENGGUNAKAN KERANGKA KERJA COBIT 4.1 PADA DOMAIN DELIVER and SUPPORT

KOMPUTEK ◽  
2017 ◽  
Vol 1 (1) ◽  
pp. 24
Author(s):  
Maratus Sholehah ◽  
Aliyadi Aliyadi ◽  
Dwiyono Ariyadi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Data Management ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Academic Activities ◽  
Academic Information

In university data is a very important asset, and becomes part of all academic and non- academic activities. In order to keep the activity on campus is not disturbed then the data well managed and gated. To improve data management at Muhammadiyah University of Ponorogo, it is necessary to evaluate academic information system. COBIT is one of the frameworks that researchers often use to evaluate information technology governance. COBIT (control Objectives for Information and Related Technology) is a collection of documentation for evaluation of information systems. Cobit has 4 domains, which in this study only refers to the domain deliver and support on point 11 (DS11) that is managing data. By distributing questionnaires to respondents according to the RACI ds11 diagram, to determine the level of current maturity (as-is) and the expected maturity level (to-be) for the future.Currently the level of academic maturity system at Muhammadiyah University Ponorogo is at level 4 that is managed and measurable, and the level of maturity expected for the next 3 years is at level 5 (optimized). 

scholarly journals EVALUASI SISTEM INFORMASI AKADEMIK MENGGUNAKAN FRAMEWORK COBIT 4.1 PADA STIKES AISYIYAH SURAKARTA

2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Setiyowati Setiyowati ◽  
Andriani Kusumaningrum ◽  
Muhammad Fitra Ashari
Keyword(s):  
Information System ◽  
Service System ◽  
System Security ◽  
Service Level ◽  
Research Report ◽  
Maturity Level ◽  
Management Framework ◽  
Service Level Management ◽  
Analysis Calculation ◽  
Academic Information

ABSTRACTThe title of this research report is The Evaluation of Academic Information System (SIAKAD) STIKES Aisyiyah Surakarta using Framework COBIT 4.1. The purpose of this research is to know the level of maturity of the academic Information System (SIAKAD) and formulate recommendations from these results so that it can be useful to assist in the development of academic systems according to standards set by Framework COBIT 4.1 The methods used are data collection (observation, interviews, library study, business document study and questionnaire) and data analysis (calculation of data obtained and analyzed to the final recommendation phase). The result of the evaluation is that the academic information system is well managed. The level of maturity in sub-domains DS1 (Service level management framework), DS5 (System security) and DS10 (Managing problems) is at level 4, which means (managed and measurable), meaning that the agency has been concerned and aware of the importance of Service, system security and management of problems, already has only a few procedures that are still less optimal in its application such as the service of academic information system that has not been connected to the bank payment system.Keywords: Information System, Deliver and Support, COBIT 4.1, Maturity Level

Assessing The COBIT Maturity Model in Manufacturing Company

2019 ◽  
Vol 5 (2) ◽  
pp. 109-115
Author(s):  
Johanes Fernandes Andry ◽  
Gunawan Wang ◽  
Gusti Ngurah Suryantara ◽  
Devi Yurisca Bernanda
Keyword(s):  
Information Systems ◽  
Business Processes ◽  
Standard Procedure ◽  
It Governance ◽  
Maturity Model ◽  
Maturity Level ◽  
It Alignment ◽  
Business Goals ◽  
Manufacturing Company ◽  
Effectiveness And Efficiency

PT Hema Indonesia is manufacturing company established in 2001 and has continued to grow. Nowadays the company has supported business processes in various companies, such as the use of information systems. The purpose of this research is to get an overview of the performance of information systems in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. Implementing IT governance, however, is a challenge to organizations. To ensure IT alignment with business goals use standard COBIT. The analytical tool used is the standard procedure COBIT issued by ISACA. In this paper the method to be used is COBIT 4.1. Coverage of Audit IT Domain are Plan Organize (PO), such as PO4, PO5, PO7 and PO8. The conclusion that can be drawn from the research that has been done is IT governance at the company has been done, although still run optimally within each IT process contained in the sub domain average on level repeatable and defined proses.

Managing Service Level for Academic Information System Help Desk for XYZ University Based on ITIL V3 Framework

2020 ◽  
Author(s):  
Yuyun Tri Wiranti ◽  
Hendy M. J. Saputra ◽  
Dorce Berkat Tandirau ◽  
Tegar Palyus Fiqar ◽  
M. Gilvy Langgawan P ◽  
...  
Keyword(s):  
Information System ◽  
Service Level ◽  
Help Desk ◽  
Academic Information

Sistem Informasi Penjualan Online di Universitas Katolik Santo Thomas (Tokounika) Berbasis Web Menggunakan Metode Feature Driven Development

2021 ◽  
pp. 63-71
Author(s):  
Andy Paul Harianja ◽  
Iwada Grawilser Talunohi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Communication Networks ◽  
Business Processes ◽  
Business Students ◽  
The Internet ◽  
Online Sales ◽  
Catholic University ◽  
Business Entities

The development of the field of information technology is very rapid, therefore many companies, industries, shops and other business entities are using information systems to increase their business. Online sales information systems are used to carry out business processes such as distribution, sales, purchasing, marketing of goods or services by using communication networks and the internet. Online sales information systems can help people who do not have a place or shop to carry out their business. Students in this case, especially at the Catholic University of Santo Thomas, are an opportunity to take advantage of this facility in carrying out their business, especially if they do not have a place or shop to carry out their business. For this reason, an online sales information system was built that can be accessed through the website.

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