Managing Service Level for Academic Information System Help Desk for XYZ University Based on ITIL V3 Framework

2020 ◽  
Author(s):  
Yuyun Tri Wiranti ◽  
Hendy M. J. Saputra ◽  
Dorce Berkat Tandirau ◽  
Tegar Palyus Fiqar ◽  
M. Gilvy Langgawan P ◽  
...  
Keyword(s):  
Information System ◽  
Service Level ◽  
Help Desk ◽  
Academic Information

scholarly journals ANALISA MATURITY LEVEL PENCAPAIAN OPTIMASI LAYANAN TI PERGURUAN TINGGI

CCIT Journal ◽  
2019 ◽  
Vol 12 (1) ◽  
pp. 53-60
Author(s):  
Friden Elefri Neno ◽  
Kusrini Kusrini ◽  
Henderi Henderi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Business Performance ◽  
Business Processes ◽  
Service Level ◽  
Maturity Level ◽  
Work Process ◽  
It Service ◽  
Effectiveness And Efficiency ◽  
Academic Information

Information technology (IT) is a very important requirement for all activity activities because it is believed to increase the effectiveness and efficiency of the work process. To achieve this, it is necessary to optimize the IT servants' good and correct so that the existence of IT can support the success of work in private agencies. government and education in achieving its goals. Therefore Stella Maris SimStimikom wants to know the success of the existence of information technology that supports the process of optimization of service to all academics in a university which is an unavoidable demand, the existence of a college academic information system that serves to serve the academic process of students and lecturers is a must. Measurements of the purpose of information systems is to contribute to information technology on business performance at Stella Maris Sumba Stimicom College to measure the extent of alignment between business processes, it is necessary to need an information system audit that requires a standard, then the standard used is COBIT 4.1 with the final result obtained at the maturity level value of the IT service level is at 2.51 with the description Repeatable but intuitive

scholarly journals Customer Satisfaction Analysis Based On SERVQUAL Method to Determine Service Level of Academic Information Systems on Higher Education

2020 ◽  
Vol 6 (2) ◽  
Author(s):  
I Gusti Putu Asto Buditjahjanto
Keyword(s):  
Higher Education ◽  
Information System ◽  
Information Systems ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Service Level ◽  
Quality Level ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Academic Information

Higher education institutions such as universities or institutes that create graduate students with high qualifications must be able to provide the best services to their stakeholders. One kind of higher education service is academic information system services. The service quality level of the academic information system in a university can be decided by measuring the level of users’ perception and the level of users’ expectations that can be fulfilled. As an organization that offers academic information system services, the university must be able to measure the level of academic information system services as an approach to ensure the quality of services. This study aims to determine the level of customer satisfaction index in terms of service of higher education academic information systems using the service quality method. The service quality method is used to identify academic information system services that are analyzed based on the service quality dimensions. The results show that the value of the customer satisfaction index is 77.37% which refers to the satisfied category.

scholarly journals EVALUASI SISTEM INFORMASI AKADEMIK MENGGUNAKAN FRAMEWORK COBIT 4.1 PADA STIKES AISYIYAH SURAKARTA

2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Setiyowati Setiyowati ◽  
Andriani Kusumaningrum ◽  
Muhammad Fitra Ashari
Keyword(s):  
Information System ◽  
Service System ◽  
System Security ◽  
Service Level ◽  
Research Report ◽  
Maturity Level ◽  
Management Framework ◽  
Service Level Management ◽  
Analysis Calculation ◽  
Academic Information

ABSTRACTThe title of this research report is The Evaluation of Academic Information System (SIAKAD) STIKES Aisyiyah Surakarta using Framework COBIT 4.1. The purpose of this research is to know the level of maturity of the academic Information System (SIAKAD) and formulate recommendations from these results so that it can be useful to assist in the development of academic systems according to standards set by Framework COBIT 4.1 The methods used are data collection (observation, interviews, library study, business document study and questionnaire) and data analysis (calculation of data obtained and analyzed to the final recommendation phase). The result of the evaluation is that the academic information system is well managed. The level of maturity in sub-domains DS1 (Service level management framework), DS5 (System security) and DS10 (Managing problems) is at level 4, which means (managed and measurable), meaning that the agency has been concerned and aware of the importance of Service, system security and management of problems, already has only a few procedures that are still less optimal in its application such as the service of academic information system that has not been connected to the bank payment system.Keywords: Information System, Deliver and Support, COBIT 4.1, Maturity Level

scholarly journals User Acceptance Study on Academic Information System in University XYZ

2018 ◽  
Author(s):  
Darmawan Napitupulu ◽  
Rahmi Kartika Jati ◽  
Janner Simarmata ◽  
Leon Andretti Abdillah ◽  
Muhammad Ikhsan Setiawan ◽  
...  
Keyword(s):  
Information System ◽  
User Acceptance ◽  
Academic Information

scholarly journals Planning of the Web-based E-Raport Assessment System

2020 ◽  
Vol 2 (1) ◽  
pp. 48-58
Author(s):  
Erick Febriyanto ◽  
Romzi Syauqi Naufal ◽  
Sulistiawati Sulistiawati
Keyword(s):  
Information Technology ◽  
Information System ◽  
System Design ◽  
Positive Impact ◽  
Assessment System ◽  
Web Based ◽  
Learning Assessments ◽  
The World ◽  
Library Studies ◽  
Academic Information

In the world of information technology has changed the lifestyle in the aspect of our lives especially in the educational world. E-Raport is an academic information system used to input web-based student value data. The current value data input system is a benchmark for the creation of quality output and able to compete with other schools. One of the benchmarks that can be the competitiveness for other schools is the result of student learning assessments that are handled by each class. Problems that occur in the input of the value of Raport at SDN Sukanagara is currently still a manual that is the value of Raport recorded in the book Raport, so it takes a long time and a lot of energy needed. Research has the purpose of designing a value information system that facilitates the checking, recording and reporting of the computerized value of the students. Computerized Raport value reports can minimize errors in student data processing. This WEB based online raport is very easy data information and can be accessed anytime and anywhere, the system design works to insert and save value Report data and attendance and display info from school. The system uses data collection methods such as interviews, library studies, and system design, which are context diagrams, and prototypes. The information system of online Raport SDN Sukanagara is expected to be able to bring positive impact to the educational world, especially for SDN Sukanagara in the development of information technology applied in the world of education.

scholarly journals Sistem Informasi Sekolah Berbasis Web

2019 ◽  
Vol 5 (1) ◽  
pp. 87-94
Author(s):  
Eka Puspita Sari ◽  
Asri Wahyuni ◽  
Narti Narti
Keyword(s):  
Information System ◽  
Data Input ◽  
Paper Sheet ◽  
Web Based ◽  
Word Wide Web ◽  
Long Time ◽  
System Information ◽  
Academic Information ◽  
The Way

Abstract: A system of data input and the grade of students who still use manual way namely by filling form of data on student and the grades of students in the form of paper sheet done by administration and teacher. Besides needed a place the immense storage, to find files need a require a long time, because that is the way are considered less effective. Websites is information in word wide web stored in different file as a page web. Academic information system web-based can manage academic information with more effective. The software used for develop information system web is PHP and MySQL for databases. Keywords : Php, MySQL, System, Information, Education

scholarly journals Penerapan Menu Konfirmasi Pembayaran Online Berbasis Yii pada Perguruan Tinggi

2018 ◽  
Vol 4 (3) ◽  
pp. 174
Author(s):  
Untung Rahardja ◽  
Qurotul Aini ◽  
Made Bunga Thalia
Keyword(s):  
College Students ◽  
Information System ◽  
Information Systems ◽  
Modern Society ◽  
Payment System ◽  
Easy Access ◽  
Online Transactions ◽  
Online Payment ◽  
Academic Information

Sistem informasi pembayaran saat ini sudah menggunakan sistem berbasis modernisasi atau online, yang sangat dibutuhkan pada era globalisasi ini. Peranan transaksi online menjadi sangat penting bagi masyarakat modern. Seperti E-Commerce yang menjadi referensi dalam pengembangan form menu konfirmasi pembayaran pada sistem pembayaran online perguruan tinggi, dari sistem yang sebelumnya masih berjalan manual atau tidak online. Tujuan dari penelitian ini adalah untuk mengimplementasikan form menu konfirmasi pembayaran online guna meningkatkan pelayanan kepada mahasiswa perguruan tinggi dalam hal memberikan informasi pembayaran yang tepat dan akurat kepada mahasiswa, serta memberikan akses mudah bagi mahasiswa Perguruan Tinggi Raharja dalam hal konfirmasi pembayaran. Selain dapat memberikan kemudahan bagi mahasiswa, sistem ini juga dapat memberikan kemudahan untuk bagian keuangan dalam pengecekan transaksi yang sudah masuk. Sistem yang diimplementasikan pada Perguruan Tinggi Raharja untuk form menu konfirmasi pembayaran ini ialah website goplus. Website goplus ini dibangun dengan menggunakan yii2 framework, dimana sudah banyak diterapkan sebelumnya pada sistem informasi akademik lainnya di Perguruan Tinggi Raharja. Pada yii2 framework terdapat fitur CRUD (Create, Read, Update, Delete) yang dapat mempermudah dalam membuat suatu form.The current payment information systems already use-based systems modernization or online, which is much needed in this era of globalization. The role of online transactions is becoming very important for modern society. Like the E-Commerce as a reference in the development of the payment confirmation menu form on the college online payment system, from a system that previously still runs manually or not online. The purpose of this research is to implement online payment confirmation menu form to enhance services to college students in terms of providing payment information which is precise and accurate to college students, as well as providing easy access for students College Raharja in terms of payment confirmation. In addition to providing convenience for students, the system is also able to provide convenience to the financial section in checking of transactions already entered. The system is implemented on College Raharja to form this payment confirmation menu is goplus website. Goplus website was built using the yii2 framework, which already implemented earlier in other academic information system in College Raharja. In the yii 2 framework there are features of the CRUD (Create, Read, Update, Delete) which can make it easier to create a form.

scholarly journals KEBIJAKAN PENYELENGGARAAN PENDIDIKAN TINGGI (Studi Tentang Peran Sistem Informasi Akademik Dalam Penyelenggaran Pendidikan Tinggi Di STKIP PGRI Bangkalan)

2018 ◽  
Vol 16 (1) ◽  
pp. 16
Author(s):  
Agoeng Koerniawan SA
Keyword(s):  
Higher Education ◽  
Information System ◽  
Information Systems ◽  
Teaching And Learning ◽  
Process Data ◽  
Quality Of Higher Education ◽  
Before And After ◽  
Academic Information

The purpose of this study was to determine the role of academic information systems in improving the quality of higher education implementation in PGRI STKIP Bangkalan, and the extent to which the policies of implementing higher education before and after the use of information systems and how satisfaction is felt by students towards academic information systems at STKIP PGRI Bangkalan, named STKIP PGRI Bangkalan’s Siakad.The study was conducted by conducting a survey of users of the internet-based academic information system (Siakad STKIP PGRI Bangkalan), namely lecturers, students and employees with the method of observation and conducting in-depth interviews to obtain as much information as possible from all respondents/informants. The number of informants was 5 people consisting of the chairman of STKIP PGRI Bangkalan, Vice Chairman I, Head of BAAK and two students who had experience in their respective fields of work, knew deeply and had many roles in the process of using information systems.Based on the results of the study, it was shown that with the use of the information system/ STKIP PGRI Bangkalan’s Siakad which is one of the facilities for the smooth activities of the teaching and learning process, it proved to provide convenience, many benefits and benefits that greatly support the duties of serving lecturers, students and outsiders requiring. This is evidenced by the support of the support of lecturers and students, capacity, namely the ability of employees to process data and value, namely the benefits felt by lecturers, employees and students as well as outside parties in need.

scholarly journals An Audit of the Academic Information System of UIN Sunan Kalijaga

2016 ◽  
Vol 5 (1) ◽  
pp. 15
Author(s):  
Amalia Ratna Rahmaani ◽  
Muhammad Dzulfikar Fauzi ◽  
Sumarsono Son
Keyword(s):  
Information Technology ◽  
Information System ◽  
Process Management ◽  
Good Governance ◽  
Support Service ◽  
Technology Support ◽  
It Support ◽  
Support Domain ◽  
Academic Information ◽  
Almost All

Academic Information System (AIS) is a form of information technology in the form of software services in the education process including academic information. To get a good AIS services, it needs good governance, including IT support, service for IT users as well as continuity of care. Sunan Kalijaga UIN has adequate information technology support used in academic services for users. Audit SIA is needed to fit the IT governance framework and standards of Control Objectives for Information and Related Technology (COBIT). COBIT is standard because it is the most complete guide of best practices in IT management because it has a very good compromise in the breadth of coverage and detail of management's processes. Referring to one of the domains in COBIT is to Deliver and Support the domain that has the focus in his ministry. This study has implemented almost all IT activities and has a maturity level of 2.56, which means IT Academic Information System is approaching Defined Process management. This suggests that the activities of the Deliver and Support domain have been applied, but have not had formal procedures in writing and well documented.

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