scholarly journals TINGKAT BEBAN KERJA MENTAL KARYAWAN PADA LAYANAN BUSINESS, GOVERNMENT, ENTERPRISE (BGES) BOGOR PT. TELKOM INDONESIA BERDASARKAN METODE NASA-TLX

Jurnal Tekno ◽  
2021 ◽  
Vol 18 (2) ◽  
pp. 81-89
Author(s):  
Rida Zuraida ◽  
Monika Nadya Aprillia
Keyword(s):  
Physical Demand ◽  
Mental Demand ◽  
Government Enterprise ◽  
Nasa Tlx ◽  
Frustration Level

PT. Telkom Indonesia merupakan salah satu penyelenggara layanan telepon dan internet di Indonesia. Masih terdapat banyak sekolah yang belum memiliki fasilitas internet, sehingga PT. Telkom melakukan edukasi dan penawaran fasillitas ini. PT. Telkom di Bogor yaitu divisi BGES (Business, Government, Enterprise) merupakan divisi yang menawarkan layanan ini. Banyaknya jumlah sekolah yang belum memiliki fasilitas internet di Bogor serta luasnya area layanan, mendorong penelitian mengenai beban kerja mental karyawan di divisi ini. Penilaian beban kerja dilakukan pada 12 karyawan di bagian Account  Manager (AM) Government, AM Pro, dan AM organik menggunakan metoda NASA-TLX. Hasilnya adalah beban kerja pada ketiga bagian AM tersebut dikategorikan tinggi. Dari lima dimensi beban kerja mental, hanya Physical Demand (PD) yang dikategorikan sedang, sisanya yaitu Mental Demand (MD), Temporal Demand (TD), Performance (P), Frustration level (FR) dikategorikan tinggi. Penambahan karyawan, pengaturan jadwal visit ke konsumen, dan keluar kota dapat dilakukan untuk menyeimbangkan beban kerja yang dirasakan karyawan saat ini.

scholarly journals Analisis Beban Kerja Mental Pada Pekerja Di Industri Pembuatan Tempe

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Hardik Widananto ◽  
Diyah Dwi Nugraheni
Keyword(s):  
Physical Demand ◽  
Mental Demand ◽  
Nasa Tlx ◽  
Frustration Level

Perusahaan X merupakan UMKM produsen tempe, aktivitas yang diteliti dalam proses produksi tempe yaitu aktivitas pencucian kedelai, pengangkatan keranjang dan pengemasan. Tujuan dari penelitian ini yaitu mengetahui beban kerja mental pada operator yang melakukan aktivitas produksi berupa pencucian kedelai, pengangkatan keranjang dan pengemasan. Penelitian ini menggunakan metode NASA-TLX dengan indikator berupa mental demand (MD), physical demand (PD), temporal demand (TD), performance (P), effort (E), dan frustration level (FR). Hasil pengolahan data menunjukkan bahwa aktivitas pencucian kedelai memiliki skor NASA-TLX sebesar 88, aktivitas pengangkatan keranjang memiliki skor sebesar 88,67, dan aktivitas pengemasan memiliki skor sebesar 90. Hasil skor tersebut menunjukkan bahwa beban kerja pada aktivitas pencucian kedelai, pengangkatan keranjang, dan pengemasan tergolong sangat tinggi untuk operator. Dari hasil tersebut, maka perlu dilakukan perbaikan sistem kerja agar beban kerja mental operator dapat berkurang sehingga meningkatkan produktivitas dan kesehatan operator.

Pengukuran Beban Kerja Mental Job Driver Dan Swamper Team Fuel Menggunakan NASA-TLX

2022 ◽  
Vol 8 (2) ◽  
pp. 333-338
Author(s):  
Muhammad Qurthuby
Keyword(s):  
Work Stress ◽  
Work Motivation ◽  
Mental Workload ◽  
Emotional Reactions ◽  
Skill Levels ◽  
Physical Demand ◽  
Mental Demand ◽  
Work Accident ◽  
Nasa Tlx ◽  
Very High

Giving excessive workloads causes work stress both physically and psychologically and emotional reactions. The excess workload experienced by drivers and swampers at PT XYZ results in reduced attention at work, decreased work motivation, and decreased skill levels, thus affecting drivers and swampers productivity and the chance of a work accident is very high. This study aims to measure the Mental Workload of Job Driver and Swampers Fuel Tank Using the NASA-TLX Method. The NASA-TLX score obtained 93.8, driver 2  get 83.7, driver 3  91.3, swamper 1  91, swamper 2 89.5, and swamper 3 94.7. Elements of mental workload that are very influential are Mental Demand with a percentage of 22%, Effort 20%, Physical Demand 18%, Own Performance 15%, Frustation Level 15% and Temporal Demand 12%.

Assessment of perceived workload in academic health center community pharmacies before and after implementation of a central call center

2019 ◽  
Vol 76 (21) ◽  
pp. 1794-1805 ◽  
Author(s):  
Laurel Legenza ◽  
Nancy A Nickman ◽  
Frank A Drews ◽  
Matthew Rim ◽  
Jeremy Tigh ◽  
...  
Keyword(s):  
Health Center ◽  
Call Center ◽  
Academic Health Center ◽  
Community Pharmacies ◽  
Academic Health ◽  
Physical Demand ◽  
Mental Demand ◽  
Before And After ◽  
Perceived Workload ◽  
Nasa Tlx

Abstract Purpose Results of a study to determine whether reducing pharmacy phone call workload through implementation of a pharmacy services call center (PSCC) led to decreased employee workload, improved efficiency, and increased pharmacist availability for patient care are reported. Methods A pre–post study was conducted using the NASA Task Load Index (NASA-TLX) instrument. Pharmacists, pharmacy technicians at 7 academic health center community pharmacies, and PSCC staff provided NASA-TLX data over 5 days during 3 data collection periods before and after PSCC implementation. Perceived workload was measured as an overall workload score (OWS) and mean scores for 6 NASA-TLX workload dimensions (mental demand, physical demand, temporal demand, performance, effort, and frustration). Results Relative to pre-PSCC values, mean postimplementation OWS scores significantly decreased in all 7 pharmacies (from 33.3 to 29.1 overall, p < 0.001) but especially in small pharmacies (from 31.7 to 27.6, p < 0.001). Scores for the physical demand and frustration dimensions were low in both the PSCC and in the 7 pharmacies, while scores for the performance dimension remained high (range, 6.8–8.3). In general, scores for all other measured NASA-TLX dimensions decreased after PSCC implementation, more so at smaller pharmacies. The PSCC staff mean OWS score increased over time (from 26.8 to 28.6, p < 0.0001) but remained near the overall pharmacy average of 29.1. Conclusion Use of the NASA TLX allowed for a direct subjective measurement of workload as perceived by pharmacy and PSCC employees before and after PSCC implementation. Long-term effects of the PSCC on workload should be assessed.

scholarly journals BEBAN KERJA MENTAL DAN KELUHAN KELELAHAN KERJA PADA BIDAN DI PUSKESMAS JETIS YOGYAKARTA

2018 ◽  
Vol 6 (2) ◽  
pp. 166
Author(s):  
Nafi`ah Nurfi Afriansyah
Keyword(s):  
Mortality Rate ◽  
Mental Workload ◽  
Infant Mortality Rate ◽  
Main Task ◽  
Physical And Mental Health ◽  
Mental Work ◽  
Cross Sectional ◽  
Physical Demand ◽  
Mental Demand ◽  
Nasa Tlx

ABSTRACK The main task of midwife support was to decrease Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) by midwifery services. The profession of midwife not only as midwifery services but also as a manager, researcher, and educator in society. Profession as a midwife need good physical and mental health. Therefore, all midwifery professionals were have to optimum performances. This research aim were to describe mental work loads and work fatigue of midwife in Puskesmas Jetis Yogyakarta. This research was decriptive with cross sectional approach. The sample used total sampling with 15 midwifes who worked in Puskesmas Jetis Yogyakarta. The instruments for collect the data used by interview, observation, and filling NASA-TLX with IFRC questionnaires. The results showed that physic workload category amount to 46% (Physical Demand = 14%, Temporal Demand = 22%, Own Performance = 10%), and mental workload category amount to 54% (Mental Demand = 18%, Frustation = 15%, Effort = 21%), also average fatigue of midwife on the medium level as 60 %. The conclusion of this research showed that mental workload of midwife gave more effect than physic workload. Keywords: work load, midwife, work fatigue ABSTRAK Tugas utama profesi bidan adalah mendukung penurunkan Angka Kematian Ibu (AKI) dan Angka Kematian Bayi (AKB) melalui pelayanan kebidanan yang berkualitas. Tugas bidan tidak hanya sebagai pelaksana pelayanan kebidanan, namun juga mempunyai peran sebagai pengelola, peneliti, dan pendidik di masyarakat. Profesi sebagai bidan merupakan pekerja yang membutuhkan kesehatan fisik dan mental yang baik. Oleh sebab itu profesi bidan dituntut memiliki performa yang optimal. Pada penelitian ini bertujuan untuk menggambarkan beban kerja mental dan kelelahan kerja pada bidan di Puskesmas Jetis Yogyakarta. Jenis penelitian secara deskriptif dengan pendekatan waktu cross sectional. Sampel dalam penelitian ini menggunakan total sampling sebanyak 15 Bidan yang bekerja di Puskesmas Jetis Yogyakarta. Instrumen yang digunakan untuk pengambilan data menggunakan kuisioner beban kerja NASA –TLX, kuisioner IFRC, wawancara, dan observasi. Hasil penelitian ini menunjukkan bahwa dimensi NASA-TLX kategori Beban Kerja Fisik sebesar 46% (Physical Demand = 14%, Temporal Demand = 22%, Own Performance = 10%), dan kategori Beban Kerja Mental sebesar 54% (Mental Demand = 18%, Frustation = 15%, Effort = 21%), serta rata – rata tingkat kelelahan kerja sedang sebesar 60%. Kesimpulan dalam penelitian ini menunjukkan bahwa beban kerja mental pada bidan dirasakan lebih besar daripada beban kerja fisik. Kata Kunci : beban kerja, bidan, kelelahan kerja

Mental Workload Assessment and Its Effects on Middle and Senior Managers in Manufacturing Companies

2022 ◽  
pp. 1339-1366
Author(s):  
Arturo Realyvásquez-Vargas ◽  
Emigdio Z-Flores ◽  
Lilia-Cristina Morales ◽  
Jorge Luis García-Alcaraz
Keyword(s):  
Mental Workload ◽  
Manufacturing Companies ◽  
Senior Managers ◽  
Physical Demand ◽  
Number Of Children ◽  
Mental Demand ◽  
Civil Status ◽  
Status Number ◽  
Frustration Level ◽  
Age Range

This chapter aims to know the mental workload level and its effects on middle and senior managers in manufacturing companies. The chapter aims to know the mental workload level related to gender, age range, civil status, number of children, years of experience, and worked hours per week. As method, the NASA-TLX method was implemented. This method measures mental workload based on six dimensions: mental demand, physical demand, temporal demand, effort, performance, and frustration level. Data was collected by applying an online questionnaire. Results indicated that some dimensions contributed to mental workload in the following decreasing order: mental demand, temporal demand, effort, performance, frustration level, and physical demand. Similarly, results from mental workload level varied from 55.73 to 64.10. Nevertheless, there was no clear relationship between the gender, age range, civil status, number of children, years of experience, worked hours per week, and mental workload level. Finally, employees manifested mental workload mainly due to stress, mental fatigue, and headache.

scholarly journals The mental workload analysis of safety workers in an Indonesian oil mining industry

2018 ◽  
Vol 154 ◽  
pp. 01078
Author(s):  
Sri Indrawati ◽  
Atyanti Dyah Prabaswari ◽  
Tasya Pradipta
Keyword(s):  
Occupational Health ◽  
Mental Workload ◽  
Health And Safety ◽  
Mining Industry ◽  
Occupational Health And Safety ◽  
Workload Analysis ◽  
Mental Demand ◽  
Safety Officer ◽  
Nasa Tlx ◽  
Frustration Level

The responsibilities of occupational health and safety workers are very hard to ensure other workers is safety. The responsibility make the workers of occupational health and safety has some affecting to their job. Some effect can cause over the mental workload. This research aims to determine the score of mental workload from three professions in occupational health and safety, i.e. safetyman contractor, safetyman field and safetyman officer. Six indicators in the NASA-TLX method, i.e. mental demand (MD), physical demand (PD), temporal demand (TD), performance (OP), effort (EF) and frustration level (FR) are used to determine the worker’s mental workload. The result shows mental demand (MD) is the most dominant indicators affecting the mental workload between safetyman contractor, safetyman field and safety officer. The highest mental workload score among safety workers is on the safetyman field with WWL score at 62,38, because among the three types safety workers, the highest MD is on the safetyman field due to the responsibility.

scholarly journals Pengukuran Beban Kerja Mental Karyawan di Lantai Produksi Karet Setengah Jadi Dengan Metode Nasa TLX (Taskload Index)

JUTI UNISI ◽  
2020 ◽  
Vol 4 (1) ◽  
pp. 19-25
Author(s):  
Mufrida Meri. Z ◽  
Fandi Ahmad
Keyword(s):  
Physical Demand ◽  
Task Load ◽  
Mental Demand ◽  
Nasa Tlx

Ergonomi adalah ilmu, seni dan penerapan teknologi untuk menyerasikan atau penyeimbangan antara segala fasilitas yang digunakan baik dalam beraktivitas maupun istirahat dengan segala kemampuan, kebolehan dan keterbatasan manusia baik secara fisik maupun mental sehingga dicapai suatau kualitas hidup secara keseluruhan yang lebih baik. Selain beban kerja fisik, beban kerja yang bersifat mental harus pula dinilai. Namun demikian penilaian beban kerja mental tidaklah semudah menilai beban keraja fisik. Metode National Aeronautics and Space Administration Task Load Index (NASA-TLX) adalah metode yang digunakan untuk mengevaluasi beban kerja mental. Terdapat 6 faktor yang mempengaruhi beban kerja Psikologis yaitu Mental Demand, Physical Demand, Temporal Demand, Own Perfomance, Frustation, dan Effort. Faktor yang paling dominan yang mempengaruhi terhadap nilai beban kerja mental terletak pada indikator Mental Demand (Kebutuhan Mental). beban kerja mental karyawan keseluruhan mencapai 57,28 karyawan mengalami tekanan beban kerja mental dengan kategori tinggi.

scholarly journals Research on the impact of coal miners’ workload on unsafe behaviors

2021 ◽  
Vol 245 ◽  
pp. 01061
Author(s):  
Taozhu Feng ◽  
Yingsha Ren
Keyword(s):  
Coal Mine ◽  
Performance Level ◽  
Physical Demand ◽  
Effort Level ◽  
Mental Demand ◽  
Unsafe Behavior ◽  
Unsafe Behaviors ◽  
Six Dimensions ◽  
Frustration Level ◽  
The Impact

Workload is one of the reasons that affect unsafe behavior in coal mines. This article divides workload into six dimensions: physical demand, mental demand, time demand, performance level, effort level and frustration level, and introduces miner emotions as an intermediary variable to study the impact of workload on unsafe behavior. Through a questionnaire survey of coal mine workers, a structural equation model of coal mine workers’ workload and unsafe behavior is constructed. The results show that the six dimensions of workload have a significant impact on emotions. Physical demand, mental demand, time demand and frustration level have a significant impact on unsafe behaviors. Performance level and effort level have no significant impact on unsafe behaviors.

Mental Workload Assessment and Its Effects on Middle and Senior Managers in Manufacturing Companies

2020 ◽  
pp. 109-137 ◽  
Author(s):  
Arturo Realyvásquez-Vargas ◽  
Emigdio Z-Flores ◽  
Lilia-Cristina Morales ◽  
Jorge Luis García-Alcaraz
Keyword(s):  
Mental Workload ◽  
Manufacturing Companies ◽  
Senior Managers ◽  
Physical Demand ◽  
Number Of Children ◽  
Mental Demand ◽  
Civil Status ◽  
Status Number ◽  
Frustration Level ◽  
Age Range

This chapter aims to know the mental workload level and its effects on middle and senior managers in manufacturing companies. The chapter aims to know the mental workload level related to gender, age range, civil status, number of children, years of experience, and worked hours per week. As method, the NASA-TLX method was implemented. This method measures mental workload based on six dimensions: mental demand, physical demand, temporal demand, effort, performance, and frustration level. Data was collected by applying an online questionnaire. Results indicated that some dimensions contributed to mental workload in the following decreasing order: mental demand, temporal demand, effort, performance, frustration level, and physical demand. Similarly, results from mental workload level varied from 55.73 to 64.10. Nevertheless, there was no clear relationship between the gender, age range, civil status, number of children, years of experience, worked hours per week, and mental workload level. Finally, employees manifested mental workload mainly due to stress, mental fatigue, and headache.

scholarly journals Analisis Beban Kerja Dengan Metode Nasa-Tlx di PT. Pos Indonesia Cabang Malang Raya

2020 ◽  
Vol 6 (2) ◽  
pp. 24-29
Author(s):  
Shinta Prastika ◽  
Dayal Gustopo ◽  
Prima Vitasari
Keyword(s):  
Physical Demand ◽  
Mental Demand ◽  
Nasa Tlx

Dalam setiap jenis pekerjaan, penyesuaian beban kerja telah menjadi faktor penting. Penyesuaian antara beban kerja mental dan beban kerja fisik harus dipertahankan seimbang sehingga para karyawan tidak akan merasa tidak seimbang dalam melakukan aktivitasnya dan menyebabkan penurunan motivasi kerja, berkurangnya konsentrasi, cedera, dan lain-lain. PT. Pos Indonesia sebagai salah satu perusahaan BUMN yang bergerak dalam bidang usaha jasa pengiriman dan logistik juga harus mampu mengendalikan penyesuaian beban kerja dari karyawannya. PT. Pos Indonesia memiliki banyak cabang yang tersebar di seluruh Indonesia, meskipun sulit untuk di eksekusi tetapi perusahaan harus dapat menyeimbangkan kedua beban kerja. Salah satu contoh wilayah cabang Malang Raya dari PT. Pos Indonesia memiliki beban kerja tidak seimbang. Oleh karena itu perlu dilakukan untuk mengukur beban kerja yang bisa menggunakan metode NASA-TLX untuk beban kerja mental, kemudian metode Cardiovascular Load untuk beban kerja fisik. Ada enam indikator di dalam NASA-TLX yaitu Mental Demand, Physical Demand, Temporal Demand, Own Performance, Effort, dan Frustation. Untuk PT. Pos Indonesia wilayah Malang Raya ada 34% untuk Mental Demand, 19% physical demand, 17% untukindikator upaya mental-fisik, 14% untuk indikator kebutuhan waktu dan indikator kinerja atau performansi, dan juga 2% untuk indikator tingkat frustasi. Untuk pengukuran beban kerja fisik menggunakan metode Cardiovascular Load diperoleh rata-rata sebesar 40,75% yang termasuk ke dalam klasifikasi diperlukannya perbaikan.

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