scholarly journals Computer mediated communication in a context of modern organization: a scoping review

2018 ◽  
Vol 6 (1) ◽  
Author(s):  
Gedas Baranauskas
Keyword(s):  
Scoping Review ◽  
Practical Implication ◽  
Meta Analysis ◽  
Computer Mediated Communication ◽  
Business Organizations ◽  
Mediated Communication ◽  
Organization Management ◽  
Computer Mediated ◽  
Key Points ◽  
Information And Communication

Purpose - The present article aims to reveal and summarize key points of the application of information and communication technology (ICT) and Internet technology in the context of modern organization communication, related management processes. Design/methodology/approach - methods of meta-analysis, comparative analysis and systemizing-synthesis are used in this article. A scoping review methodology was chosen as dominant for the research with the purpose of assessing key points in the context of Computer Mediated Communication (CMC) usage in modern organizations. The research is based on a qualitative paradigm. Findings – Results of the scoping review suggest that ICT and CMC are compatible and can be successfully applicable to solve the main challenges in management and control contexts of inter-organizational, organizational, group (team) and inter-personal communication and related processes. In addition, this new combination of management methods and technological innovations has a great impact on opinion and behavior of customers and overall society, process improvement in business organizations, and change management. Research limitations/implications - Firstly, a limited scope of organizations especially in Public and Non-governmental sector use CMC in everyday duties. Nevertheless, a usage of ICT and CMC requires not only the understanding of the theoretical background but also strict practical implication guidelines as well as measurement and evaluation indicators, targets, and an overall model for analyzing. Since this article is based on the scoping review where main findings and conclusions are outlined from a meta-analysis, case studies and comparative analysis towards a practical implication are not sufficiently elaborated. The second limitation which can also be called a future implication might be a wide scope and content of the CMC concept as well as the dynamics of the communication process in organizations, increasing demand from business organizations. Practical implications -The research may serve as a starting point to a further scientific discussion regarding the usage ICT and CMC both separately and as a part of other hybrid project and process methods, optimization and continuous improvement of communication, learning, control and other related processes and systems in organization management. Originality/Value - The main value of the presented article can be described as underlying spheres where CMC has the major impact in management of modern organizations: it takes effect in a wide field of internal and external processes as well as in overall process optimization activities and change management. Keywords: Computer Mediated Communication (CMC); organization management; information and communication technology (ICT); Human Resource Management (HRM); leadership; technostress; online learning. Research type: literature review. JEL classification: M15- IT Management, D83 - Information and Knowledge, Communication.

SYNCHRONOUS COMPUTER-MEDIATED COMMUNICATION AND INTERACTION

2015 ◽  
Vol 38 (3) ◽  
pp. 553-586 ◽  
Author(s):  
Nicole Ziegler
Keyword(s):  
Learning Outcomes ◽  
Meta Analysis ◽  
Computer Mediated Communication ◽  
Relative Effectiveness ◽  
Mediated Communication ◽  
Face To Face ◽  
Computer Mediated ◽  
Communication Modes ◽  
L2 Development ◽  
Small Advantage

The current study reports on a meta-analysis of the relative effectiveness of interaction in synchronous computer-mediated communication (SCMC) and face-to-face (FTF) contexts. The primary studies included in the analysis were journal articles and dissertations completed between 1990 and 2012 (k = 14). Results demonstrate that interaction in SCMC and FTF had a significant impact on second language (L2) development, providing further support for previous research demonstrating the efficacy of interaction in both communication modes (e.g., Mackey & Goo, 2007; Pellettieri, 2000; Smith, 2004, 2005). There was also a small advantage for interaction in SCMC on measures of overall L2 learning outcomes, with additional analyses indicating a small advantage for SCMC interaction on productive and written measures and a small advantage for FTF interaction on receptive and oral learning outcomes. Interestingly, there were no significant differences between SCMC and FTF, suggesting the mode of communication has no statistically significant impact on the positive developmental benefits associated with interaction.

Collaborative Knowledge Construction with Web Video Conferencing

2010 ◽  
pp. 85-98 ◽  
Author(s):  
Stylianos Hatzipanagos ◽  
Anthony Basiel ◽  
Annette Fillery-Travis
Keyword(s):  
Information And Communication Technologies ◽  
Knowledge Construction ◽  
Video Conferencing ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Economic Changes ◽  
Computer Mediated ◽  
Information And Communication ◽  
Collaborative Knowledge ◽  
Collaborative Knowledge Construction

This chapter explores how web-based video conferencing (WVC) can be used to create and support learning environments within a work based learning context. Computer mediated communication interactions through WVC can support collaborative knowledge construction by encouraging dialogical processes in communities of learners and practitioners. We position our field of exploration within the educational landscape defined by socio-economic changes, resulting from the development of the knowledge economy, and the explosive growth of information and communication technologies to serve it.

Universal Information Ethics? Ethical Pluralism and Social Justice

2011 ◽  
pp. 69-92 ◽  
Author(s):  
Charles Ess
Keyword(s):  
Social Justice ◽  
Information And Communication Technologies ◽  
Computer Mediated Communication ◽  
Communication Technologies ◽  
Information Ethics ◽  
Mediated Communication ◽  
Ethical Pluralism ◽  
Diffusion Of Information ◽  
Computer Mediated ◽  
Information And Communication

The explosive, global diffusion of information and communication technologies (ICTs) and computer-mediated communication (CMC) confronts us with the need for an information ethics that can resolve ethical problems evoked by ICTs and CMC in ways that provide shared, perhaps (quasi-)universal responses. At the same time, however, in the name of a transcultural social justice that preserves diverse cultural identities, such an ethics must also reflect and sustain local values, approaches, and traditions. Important ethical claims from both within Western and between Eastern and Western cultures exemplify an ethical pluralism that is able to meet these requirements as this pluralism represents important ethical differences as issuing from diverse judgments and applications of shared ethical norms.

Computer-mediated communication (CMC) in L2 oral proficiency development: A meta-analysis

ReCALL ◽  
2014 ◽  
Vol 27 (3) ◽  
pp. 261-287 ◽  
Author(s):  
Huifen Lin
Keyword(s):  
Effect Size ◽  
Meta Analysis ◽  
Computer Mediated Communication ◽  
Large Body ◽  
Experimental Studies ◽  
Oral Proficiency ◽  
Task Type ◽  
Oral Performance ◽  
Mediated Communication ◽  
Computer Mediated

AbstractThe ever growing interest in the development of foreign or second (L2) oral proficiency in a computer-mediated communication (CMC) classroom has resulted in a large body of studies looking at both the direct and indirect effects of CMC interventions on the acquisition of oral competences. The present study employed a quantitative meta-analytic approach to investigate such effects by synthesizing (quasi)experimental studies that provide empirical quantitative data for effect size calculation. A literature search located 25 relevant studies for the final analysis. Each study was independently coded for learner, design and publication characteristics. The averaged effect size was estimated from the included studies. The results of the meta-analysis reveal that communication mediated by computer/technologies produced a moderate positive effect on L2 learners’ oral proficiency compared to face-to-face (F2F) communication or no interaction. Furthermore, CMC has roughly similar effect on pronunciation, lexical and syntactic level of oral production; however, it might have a negative impact on fluency and accuracy. This meta-analysis also found that the effect of CMC on oral proficiency depends on several methodological factors such as task type, outcome measurement, treatment length, and assessment task. Major findings of the current meta-analysis include: (1) studies relying on elicited data are superior to those utilizing naturalistic data; (2) reading aloud seems to be the task that could elicit the best oral performance from students; (3) surprisingly, CMC appeared to be harmful for accuracy and fluency; (4) studies that employed decision-making generated the largest effect size, followed by studies that used more than one task type; (5) among the four tasks, jigsaw actually generated a negative effect on oral performance; and (6) as the most popular task employed by primary researchers, opinion-exchange studies produced the smallest effect size. These findings need to be interpreted as exploratory rather than confirmatory since each of them became less trustworthy after taking into consideration numerous other factors such as CMC task and the particular CMC tool used, etc. Future research suggestions are provided and the limitations of this meta-analysis are addressed.

Navigating choppy discourses: A conceptual framework for understanding synchronous text-based computer-mediated communication

2020 ◽  
Vol 40 (2) ◽  
pp. 171-193
Author(s):  
Janaina Minelli de Oliveira ◽  
Vanessa Esteve-González
Keyword(s):  
Conceptual Framework ◽  
Student Teachers ◽  
Computer Mediated Communication ◽  
Three Dimensional ◽  
Learning Activities ◽  
Mediated Communication ◽  
Common View ◽  
Systemic Functional Grammar ◽  
Computer Mediated ◽  
Information And Communication

AbstractThis paper presents an investigation into patterns of interaction in synchronous, text-based computer-mediated communication (SCMC) with a focus on participation. The data constitute a corpus of 3,785 words from a series of interactions between student teachers performing learning activities in a three-dimensional online environment. Drawing on a systemic functional grammar perspective of language, we aim to develop a conceptual framework for understanding participation as made up of interactional patterns in students’ linguistic exchanges while performing learning activities. Our findings show that verbal negotiation that creates a shared understanding of what the group should accomplish or a common view of how to perform the activity is more frequent than strict activity organization. We argue that there are features of CMC signaling higher levels of complexity than those ordinarily found in face to face or written communication. The three broad interactional features identified – blending, turn-taking collaboration and delay endurance – corroborate our claim. This paper presents evidence that participation in text-based SCMC with learning purposes demands a disposition for collaboration and solidarity, a capacity to endure delay, and the ability to manage a conglomerate of information and communication tools without instructions on how-to processes.

Computer-Mediated Communication and Group Decision Making: A Meta-Analysis

2002 ◽  
Vol 87 (1) ◽  
pp. 156-179 ◽  
Author(s):  
Boris B Baltes ◽  
Marcus W Dickson ◽  
Michael P Sherman ◽  
Cara C Bauer ◽  
Jacqueline S LaGanke
Keyword(s):  
Decision Making ◽  
Group Decision Making ◽  
Group Decision ◽  
Meta Analysis ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Computer Mediated

A Way Out of the Information Jungle

2012 ◽  
pp. 180-201
Author(s):  
Isa Jahnke
Keyword(s):  
Informal Learning ◽  
Teaching And Learning ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Technical Community ◽  
Computer Mediated ◽  
Technology Platforms ◽  
Information And Communication ◽  
Learning Scenarios ◽  
Large Groups

The emergence of community-oriented Information and Communication Technology platforms, e.g., forum software or wikis, the penetration of media in society has increased. In academia, forms of communication and cooperation to share knowledge are changing under open Web 2.0 conditions. In this regard, teaching and learning scenarios are moving towards technology-enhanced lifelong learning communities. This contribution presents the results of a longitudinal study of a Socio-Technical Community (STC) launched in 2002. The STC, which supports the study organization as well as teaching and learning in higher education, has been evaluated from its founding to its sustainable development and transformation phase in 2009. The study shows results in three specific areas: The learners’ satisfaction with the STC, the type and quality of use, and if the STC is a helpful support for students to progress through their studies more efficiently than without an STC. The central conclusion is that spaces for computer-mediated communication are important for students regarding informal learning about organizing their own studies. Informal learning with a socio-technical community is more effective than without due to its individualization of learning in large groups.

Methods for Analyzing Computer-Mediated Communication in Educational Sciences

2013 ◽  
pp. 228-249 ◽  
Author(s):  
Huseyin Ozcinar ◽  
H. Tugba Ozturk
Keyword(s):  
Content Analysis ◽  
Information And Communication Technologies ◽  
Sequential Analysis ◽  
Interaction Analysis ◽  
Computer Mediated Communication ◽  
Communication Technologies ◽  
Mediated Communication ◽  
Computer Mediated ◽  
Information And Communication ◽  
Process Product

Computer-Mediated Communication (CMC) is the process by which individuals can exchange information, communicate with each other in multiple ways, and socially construct knowledge by means of networked information and communication technologies (Gunawerdana et al., 1997). CMC tools record transcripts of messages and interactions and provide researchers with a “ready-made” source of data. Today, researchers are seeking for alternative theories, methods, and software tools in order to better investigate CMC and its effect on different learning outcomes (Garrison, 2000). In order to understand the learning process in CMC, content analysis, and sequential analysis (interaction analysis), Jeong (2005) offers a methodological framework to explore the discussion process, product, and quality. Therefore, in this chapter, the authors aim to provide guidance for scholars and practitioners by referring to the basics of the two complementary methods (content analysis and sequential analysis), pitfalls, challenges, as well as strategies and implications of the methods.

Impediments to and Affordances of Creating Trust over the Internet

2010 ◽  
pp. 91-106
Author(s):  
Oren Golan
Keyword(s):  
Social Movements ◽  
Social Integration ◽  
Children And Adolescents ◽  
Computer Mediated Communication ◽  
The Internet ◽  
Trust Building ◽  
Mediated Communication ◽  
Computer Mediated ◽  
Information And Communication ◽  
Web Surfing

In spite of obstacles to trust-building over the Internet, as well as continuous warnings on the part of educators, parents and social movements about the dangers of unsupervised web surfing by children and adolescents, an avid culture of youth has emerged over the Internet and created spaces for trust-building. This paper aims to display the key impediments encountered in the formation of trust relations over the Internet among youth, and the ways that these obstacles are engaged. Observations and conversations with Israeli adolescents yielded three intertwined impediments to online trust: (1) Lies and truths. (2) Anonymity/Disclosure (3) Transparency/Opacity. Uncovering the ways that youth create and maintain trust may illuminate our understanding of how youth communicate and fraternize in today’s Information and Communication Technology society. Basing itself on these findings, this study contributes to the understanding of challenges and bridges for instilling social integration through computer-mediated-communication (CMC).

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