scholarly journals Customer Cooperation and Employee Innovation Behavior: The Roles of Creative Role Identity and Innovation Climates

2021 ◽  
Vol 12 ◽  
Author(s):  
Jian Zhou ◽  
Jian Yang ◽  
Xue Zhou
Keyword(s):  
Service Sector ◽  
Role Identity ◽  
Business Success ◽  
Role Identities ◽  
Mediating Role ◽  
Innovation Climate ◽  
Creative Role ◽  
The Relationship ◽  
Innovation Behavior

Employee innovation behaviors lay the foundation for sharing economies and are of importance to business success, especially for service sector firms such as hotels. This study examines the relationship between customer cooperation and employee innovation behavior (EIB) by focusing on the mediating role of creative role identity and the moderating role of innovation climate. Drawing on resource based theory and role identity theory, we propose that customer cooperation enhances creative role identities and EIB, and the relationship between creative role identities and EIB is stronger when innovation climates are described as “high” rather than “low.” A total of 213 respondents in high star hotel were selected for questionnaire survey in this study. The results indicate that Customer cooperation is positively related to EIB. Customer cooperation positively affects EIB partially through creative role identities and innovation climate strengthens the direct effect of creative role identities on EIB and the indirect effect of customer cooperation on EIB through creative role identities. Theoretical and practical implications were also discussed.

Role Stress and Affective Commitment: Mediator Analysis of Employee Satisfaction

2020 ◽  
Vol 24 (4) ◽  
pp. 471-480
Author(s):  
Prabhjot Kaur
Keyword(s):  
Employee Satisfaction ◽  
Service Sector ◽  
Affective Commitment ◽  
Negative Relationship ◽  
Role Stress ◽  
Employee Attitudes ◽  
Mediating Role ◽  
Emotional Commitment ◽  
The Relationship

With an emerging competition and advance job requirements, the need to understand the role stress (RS) is becoming apparent. Literature indicates that RS negatively relates to employee attitudes, actions, and satisfaction and emotional commitment. However, it would be very interesting to understand the essential apparatus of role stress (RS)–affective commitment (AC) relationship. For this, the present research also studies the mediating role of employee satisfaction (ES). By using convenience sampling, the present research included 349 employees who work in the service sector of Punjab and Chandigarh. The results were analysed with the help of hierarchical multiple regression and bootstrapping in SPSS to study the intervening effect. The present study shows an empirical confirmation that there is a negative relationship between RS, AC and ES. Findings have also suggested the mediating influence of employee satisfaction in the relationship between RS and AC.

My meaning is my engagement: exploring the mediating role of meaning between servant leadership and work engagement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Mumtaz Khan ◽  
Muhammad Shujaat Mubarik ◽  
Syed Saad Ahmed ◽  
Tahir Islam ◽  
Essa Khan ◽  
...  
Keyword(s):  
Servant Leadership ◽  
Work Engagement ◽  
Structural Equation ◽  
Service Sector ◽  
Survey Design ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

PurposeThe purpose of the study is to ascertain the mediating role of meaning between servant leadership and work engagement. The study also explores the relationship between servant leadership and work engagement.Design/methodology/approachThe data were collected from 704 service sector employees working in Pakistan through survey design. The data analysis was done through structural equation modeling using PLS-Smart and hierarchical regression using SPSS.FindingsThe results revealed that servant leadership was related to meaning and work engagement. Moreover, meaning was found to be related to work engagement. Finally, meaning was found to mediate the relationship between servant leadership and work engagement.Originality/valueThe research has ascertained the previously unexplored mediating role of meaning between servant leadership and work engagement.

Structuring leadership and team creativity: The mediating role of team innovation climate

2017 ◽  
Vol 45 (3) ◽  
pp. 369-376 ◽  
Author(s):  
Guanxiong Pei
Keyword(s):  
Leadership Style ◽  
High Tech ◽  
Team Creativity ◽  
Team Innovation ◽  
Mediating Role ◽  
Subsequent Effect ◽  
Innovation Climate ◽  
Fierce Competition ◽  
The Relationship

Because of rapid technological progress, shortened production cycles, and fierce competition, fostering team creativity has become an important leadership function. However, few empirical researchers have examined the relationship between a structuring leadership style and team creativity. I surveyed 54 participant teams working in Chinese high-tech enterprises to examine the influence of structuring leadership on team innovation climate and its subsequent effect on team creativity. Results indicated that structuring leadership was positively related to both team innovation climate and team creativity. In addition, the results supported the role of team innovation climate as a mediator in the relationship between structuring leadership and team creativity. Theoretical and practical implications are discussed with regard to the ways in which leaders can enhance team creativity.

scholarly journals Goal orientation and employee creativity: The mediating role of creative role identity – ERRATUM

2015 ◽  
Vol 21 (4) ◽  
pp. 549-549
Author(s):  
Wenhao Song ◽  
Hongyan Yu ◽  
Yanlong Zhang ◽  
Wan Jiang
Keyword(s):  
Goal Orientation ◽  
Role Identity ◽  
Employee Creativity ◽  
Mediating Role ◽  
Creative Role

Employee Engagement and Affective Organizational Commitment: Mediating Role of Employee Voice among Indian Service Sector Employees

2017 ◽  
Vol 21 (4) ◽  
pp. 356-366 ◽  
Author(s):  
Lalatendu Kesari Jena ◽  
Pratishtha Bhattacharyya ◽  
Sajeet Pradhan
Keyword(s):  
Organizational Commitment ◽  
Employee Engagement ◽  
Indirect Effect ◽  
Service Sector ◽  
Employee Voice ◽  
Future Research ◽  
Affective Organizational Commitment ◽  
Mediating Role ◽  
The Relationship

Several studies have conceptualized and tested the relationship between employee engagement and affective organizational commitment. Yet, the mediating mechanism that explains the association between these two constructs was rarely investigated. This article attempts to test the indirect effect of employee voice on employee engagement—affective organizational commitment linkage by drawing responses from 301 executives working in Indian service sector. The finding of the study reported employee voice mediating the association of employee engagement and affective organizational commitment. In conclusion, the implications, limitations of the study and scope for future research are discussed.

Customer orientation and SME performance in Albania: A case study of the mediating role of innovativeness and innovation behavior

2019 ◽  
Vol 26 (1) ◽  
pp. 130-146 ◽  
Author(s):  
Shpresim Domi ◽  
Joan-Lluís Capelleras ◽  
Bari Musabelliu
Keyword(s):  
Customer Orientation ◽  
Positive Impact ◽  
Two Dimensions ◽  
Tourism Industry ◽  
Mediating Role ◽  
And Performance ◽  
The Relationship ◽  
Innovation Behavior

Although the tourism industry in Albania has had an impressive growth in the last years, it is currently facing several challenges. This study examines the determinants of Albanian tourism small and medium-sized enterprise (SME) performance. More specifically, the direct effects of customer orientation (CO) on performance and its indirect effects mediated by innovativeness and innovation behavior are investigated. Quantitative data from a survey conducted on 211 Albanian tourism SMEs, together with qualitative information gathered from personal interviews, are considered. Results indicate that CO has a direct positive impact not only on performance but also on both innovativeness and innovation behavior. However, none of these two dimensions of innovation play a mediating role in the relationship between CO and performance. Implications from these findings are discussed.

Entrepreneurial self-efficacy and firms' innovation behavior: The negative mediating role of social capital

2017 ◽  
Vol 45 (9) ◽  
pp. 1553-1562 ◽  
Author(s):  
Ying Chen ◽  
Xiaohu Zhou
Keyword(s):  
Social Capital ◽  
Self Efficacy ◽  
Mediating Role ◽  
Negative Effect ◽  
Future Direction ◽  
The Relationship ◽  
Insight Into ◽  
Innovation Behavior

In this study we examined the importance of entrepreneurs' internal and external social capital in the relationship between entrepreneurial self-efficacy (ESE) and firms' innovation behavior. We analyzed the data from 193 entrepreneurs in China, and the results showed that ESE positively affected firms' innovation behavior, and the entrepreneur's internal social capital played a negative mediating role in the relationship between ESE and the firm's innovation behavior. The findings both empirically support propositions of previous researchers about the negative effect of social capital in the relationship between ESE and innovation, and offer deeper insight into this. Possible explanations for our findings and future direction are also discussed.

scholarly journals Influence of High-Performance Work System on Employee Service Performance and OCB: The Mediating Role of PsyCap

2019 ◽  
Vol 5 (2) ◽  
pp. 1
Author(s):  
Kashif Nadeem ◽  
Amir Riaz ◽  
Yasir Iftikhar ◽  
Muhammad Bilal Ahmad ◽  
Waqas Shamshad
Keyword(s):  
High Performance ◽  
Service Sector ◽  
Employee Performance ◽  
Service Performance ◽  
Work System ◽  
Mediating Role ◽  
High Performance Work System ◽  
Relationship Of ◽  
The Relationship

High-performance work system (HPWS) has been viewed as black-box over the last decade and there is a need for better understanding of the mechanism through which employee performance can be enhanced significantly. Based on the 371 samples collected from banking, insurance, airline, telecommunication, and hospitality, this study provides empirical evidence that HPWS positively influence the service performance of employees and PsyCap mediates the relationship of high-performance work system and employee service performance, OCB among service sector employees of Pakistan. The implications of this study conclude the findings in detail.

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