scholarly journals Group Membership and Social Identities in a Formative Intervention in a Mexican Hospital

2021 ◽  
Vol 12 ◽  
Author(s):  
Hugo Armando Brito Rivera ◽  
Francesca Alby ◽  
Cristina Zucchermaglio
Keyword(s):  
Organizational Change ◽  
Social Identity ◽  
Qualitative Analysis ◽  
Common Ground ◽  
Group Membership ◽  
Social Identities ◽  
Intervention Process ◽  
Membership Categorization ◽  
Practical Implications ◽  
Formative Intervention

Formative intervention is a participatory methodology that supports organizational change by means of an interactive and systematic dialogue carried out by researchers and participants. In this process, the researchers contribute to expanding the conversational space in the organization by supporting participants in examining and reflecting on their own work practices, as well as in modeling, shaping, and experimenting with innovations. Drawing on transcripts of videotaped sessions, this study analyzes how change is discursively sustained by the researchers who conduct the meetings within a formative intervention in a Mexican hospital. The quantitative and qualitative analysis focuses on the collective pronoun “we” as a membership categorization device deployed by the researchers for rhetorical and pragmatical aims, such as questioning about the state of necessity for the intervention, engaging the participants, or introducing a proposal of innovation with the participants. Results show how group membership and social identity markers are used by researchers to support emerging forms of collaboration, involvement of participants and the creation of common ground during the intervention process. In terms of the practical implications of the study, an informed and strategic use of membership categorization devices used by the researcher can increase the effectiveness of their formative and expansive role.

Social Identity

Philosophy ◽  
2019 ◽  
Author(s):  
Mari Mikkola
Keyword(s):  
Social Identity ◽  
Identity Formation ◽  
Identity Politics ◽  
Group Membership ◽  
Social Identities ◽  
Self And Other ◽  
Political Struggles ◽  
Symbolic Meanings ◽  
Identity Crises ◽  
Philosophical Debates

Many political struggles for emancipation seemingly presuppose identity politics: a form of political mobilization based on social kind membership, where some shared experiences or traits delimit “belonging.” This is because social and political philosophers typically hold that contemporary injustices such as oppression and discrimination are structural, systematic, and social. In being structural, they have their causes in norms, habits, symbolic meanings, and assumptions unquestionably embedded in and underlying institutional and social arrangements. In being systematic, social injustices exist throughout a society and usually over a period of time, so that societal institutions come to form interlocking webs that maintain and reinforce injustices experienced. And in being social, contemporary injustices are grounded in socially salient self- and other-directed identifications, where such identifications typically fix social group membership. Social injustice is not incidental and individual but targets members of certain groups due to their group membership: typically, due to individuals’ gender/sex, sexuality, race, ethnicity, ability, and/or class. Elucidating the nature of social identities then appears to be necessary in order to understand contemporary social injustices. We may face oppression due to membership in a collective, where others impose such membership upon us; or we may personally and voluntarily identify with an oppressed collective for which we seek political recognition. Thus, the expression “social identity” can denote either a group-based or an individual phenomenon, which needs disambiguating. We can ask on what basis are, for example, all women as women bound together (what constitutes their collective kind identity)? Or is gender identity essential to a person qua that person (are certain social classifications part of our individual identity)? Additionally, there are different modes by which social identifications and identity formation can take place: this may be voluntary (we choose certain identifications), or ascriptive (certain identities are attributed to us by others). However, elucidating particular social identities is riddled with difficulties, and this has generated various so-called identity crises. Identity politics presumes the existence of social kinds founded on some category-wide common traits or experiences. But as many have argued, no such transcultural/transhistorical commonality exists because our axes of identity (gender, race, ability, class) are intertwined and inseparable. In an attempt to unlock this impasse, the past few decades have witnessed lively philosophical debates about the nature of social identity more generally, and about the character of particular social identities.

Dealing with the dark side: The effects of right-wing extremist and Islamist extremist propaganda from a social identity perspective

2019 ◽  
Vol 13 (3) ◽  
pp. 280-299 ◽  
Author(s):  
Diana Rieger ◽  
Lena Frischlich ◽  
Gary Bente
Keyword(s):  
Social Identity ◽  
Positive Emotions ◽  
Group Membership ◽  
Social Identities ◽  
Negative Evaluation ◽  
Dark Side ◽  
Right Wing ◽  
Cognitive Effects ◽  
Cognitive Response ◽  
And Control

Right-wing extremists and Islamist extremists try to recruit new followers by addressing their national (for instance, German) or religious (Muslim) social identity via online propaganda videos. Two studies examined whether capitalizing on a shared group-membership affects the emotional and cognitive response towards extremist propaganda. In both studies, Germans/non-migrants, Muslim migrants and control participants ( N = 235) were confronted with right-wing extremist and Islamist extremist videos. Emotional and cognitive effects of students (Study 1) and apprentices (Study 2) were assessed. Results showed a general negative evaluation of extremist videos. More relevant, in-group propaganda led to more emotional costs in both studies. Yet, the responses varied depending on educational level: students reported more negative emotions and cognitions after in-group directed videos, while apprentices reported more positive emotions and cognitions after in-group directed propaganda. Results are discussed considering negative social identities.

Processing Ambiguous Social Identity: Disclosure of Identity and Phenotypic Prototypicality Affect Processing and Evaluation of Persuasive Messages

2020 ◽  
Vol 70 (5) ◽  
pp. 693-720
Author(s):  
Glenna L Read
Keyword(s):  
Social Identity ◽  
Social Identities ◽  
Persuasive Messages ◽  
Still Images ◽  
Racial Categories ◽  
News Stories ◽  
Identity Disclosure ◽  
Racially Ambiguous ◽  
Affect Processing ◽  
Practical Implications

Abstract This study investigates how news stories about models’ social identities, models’ actual social identities, and ease of categorization of models into societally predominant gender and racial categories affect processing and evaluation of persuasive messages. Participants read news stories about fashion companies that used transgender or biracial models in advertising campaigns or control stories and then viewed a series of still images edited to look like advertisements. Physiological responding and self-reported attitudes were recorded. Results indicated more positive evaluation of images preceded by news stories about models’ social identities compared to control stories. With a few exceptions, participants did not differ in their evaluation of images based on actual identity, although actual identity did affect processing. While participants responded positively to images with racially ambiguous models, they did not respond positively to images with androgynous models. Results are discussed in regard to theoretical and practical implications.

When I’s Meet

2012 ◽  
Vol 38 (3) ◽  
pp. 296-307 ◽  
Author(s):  
Elizabeth C. Pinel ◽  
Anson E. Long
Keyword(s):  
Sexual Orientation ◽  
Social Identity ◽  
Subjective Experience ◽  
Group Membership ◽  
Social Identities ◽  
The Other ◽  
Value Sharing ◽  
Group Memberships

Believing one shares a subjective experience with another (i.e., I-sharing) fosters connections among strangers and alters perceptions of the ingroup and outgroup. In this article, the authors ask whether I-sharing also fosters liking for members of a salient outgroup. Study 1 establishes that I-sharing promotes liking for the other sex, even among people with salient social identities. Study 2 shows that I-sharing promotes liking for a member of the sexual orientation outgroup, whether it occurs before or after group memberships get revealed. Study 3 focuses on salient race categories and looks at the effects of I-sharing versus value-sharing as a function of shared group membership. For those high in existential isolation, I-sharing trumps value-sharing, regardless of the I-sharer’s social identity. I-sharing may offer a way of improving attitudes toward outgroup members that still enables people to embrace their differing social identities.

Moral accounts and membership categorization in primary care medical interviews

2012 ◽  
Vol 8 (3) ◽  
pp. 211-222 ◽  
Author(s):  
Patrick J. Dillon
Keyword(s):  
Primary Care ◽  
Health Care ◽  
Social Identity ◽  
Social Life ◽  
Health Behaviours ◽  
Moral Knowledge ◽  
Membership Categorization ◽  
Medical Interviews

Although the link between health and morality has been well established, few studies have examined how issues of morality emerge and are addressed in primary care medical encounters. This paper addresses the need to examine morality as it is (re)constructed in everyday health care interactions. A Membership Categorisation Analysis of 96 medical interviews reveals how patients orient to particular membership categories and distance themselves from others as a means of accounting (Buttny 1993; Scott and Lyman 1968) for morally questionable health behaviours. More specifically, this paper examines how patients use membership categorisations in order to achieve specific social identity(ies) (Schubert et al. 2009) through two primary strategies: defensive detailing and prioritizing alternative membership categories. Thus, this analysis tracks the emergence of cultural and moral knowledge about social life as it takes place in primary care medical encounters.

Comparative Context and Relevant Group Membership: Attitudes on Gender Inequality within the Context of Contrasting Leaders

2018 ◽  
Author(s):  
Ayoub Bouguettaya
Keyword(s):  
Social Identity ◽  
Gender Inequality ◽  
Social Identity Theory ◽  
Context Effect ◽  
Group Membership ◽  
Identity Theory ◽  
Relevant Group ◽  
Leader Perceptions ◽  
Main Effects

In this paper, the interaction between relevant group membership (i.e. gender) and context on leader perceptions was analysed within the paradigm of social identity theory. It was hypothesised that sharing group membership with a leader would result in to more positive ratings of a leader, while context would change how leaders were viewed depending on how much they embodied group values in relation to other leaders. The issue of contention to be contrasted between leaders was gender inequality. This context effect pattern was predicted to be different for males than females; males were believed to rate a leader more positively when the leader expressed a contextually more dismissive view, while females were predicted to rate a leader better when the leader expressed a contextually more proactive view. The hypotheses about the main effects of gender and context were supported; however, the results for the interaction were mixed in support. Gender and context did significantly interact, but it was not always in the directions predicted. Further research into this interaction is needed.

scholarly journals Legacies of war: Syrian narratives of conflict and visions of peace

2021 ◽  
pp. 001083672110326
Author(s):  
Kathrin Bachleitner
Keyword(s):  
Civil Rights ◽  
International Relations ◽  
Group Membership ◽  
Social Identities ◽  
Bottom Up ◽  
War Memory ◽  
Political Ideas ◽  
Post Conflict ◽  
State And Society ◽  
Group Belonging

This article is interested in the formation of war legacies and how they interact with social identities. It suggests a bottom-up approach towards examining the societal processes in which individuals create a legacy of war. It posits that through their narratives of conflict, by remembering what happened to them as a group, they mould the meaning and boundaries of how the group will be membered post-conflict. The validity of the theorised link between war memory and group membership is then tested in the case of Syria. In 200 interviews, Syrians provided their narratives of the conflict and their vision of a future Syrian state and society. The findings show that most respondents’ narratives follow a civic rationale, forming a society around civil rights and political ideas rather than around ethnic/sectarian divides. With this, the article contributes a new route for international relations scholars to understand the formation of war legacies through individuals’ narratives of conflict and explains their effects on ties of group belonging while also offering a glimpse into the Syrian ‘we’ amid the ongoing war in Syria.

Naive, connected, and counselor tween girl identity groups: Consumption practices and social identity constructions within consumer culture

2021 ◽  
pp. 146954052110160
Author(s):  
Tiziana Brenner Beauchamp Weber ◽  
Eliane C. Francisco Maffezzolli
Keyword(s):  
Social Identity ◽  
Social Identity Theory ◽  
Consumer Culture ◽  
Social Group ◽  
Social Identities ◽  
Consumer Identity ◽  
Identity Constructions ◽  
The Social ◽  
Consumption Practices ◽  
Identity Groups

This research identifies the relationship between consumption practices and the construction of social identity among tweens in a Brazilian context. Using consumer culture theory and social identity theory, we employed 80 h of observation, 9 interviews, and projective techniques with fifteen girls. Three social identity groups were acknowledged: naive, connected, and counselors. These groups revealed different identity projects, such as the integration and maintenance within the social group of current belonging, the access to the social group with the greater distinctions, the generation of differentiable and positive distinctions (both intra- and intergroups), and the expression and consolidation of identity and its respective consumption practices. This research contributes to the consumption literature that relates to consumer identity projects. The findings reveal a current resignification of girlhood and exposes tweens’ consumption practices as a direct mechanism of the expression and construction of their social identities. These are mechanisms of social identity construction as mediated by group relations through the processes of access, maintenance, integration, differentiation, and distinction.

scholarly journals Inclusive and exclusive beneficiary attributions: The role of social identity complexity in interpretations of and punishment for dissent

2021 ◽  
pp. 136843022110194
Author(s):  
Sonia Roccas ◽  
Adi Amit ◽  
Shani Oppenheim-Weller ◽  
Osnat Hazan ◽  
Lilach Sagiv
Keyword(s):  
Social Identity ◽  
Social Identities ◽  
Moral Judgements ◽  
Identity Complexity ◽  
Social Identity Complexity

We suggest that intentionality attributed to dissenting behavior in intergroup contexts (e.g., exposing one’s country’s secrets) may be conceptualized as benefitting one of four social circles. Two social circles exclude the perceiver: (a) the actor him/herself and (b) the outgroup affected by the behavior; and two circles include the perceiver: (c) the ingroup of both the perceiver and the actor and (d) humanity as the ultimate collective including both ingroup and outgroup. We further suggest that adopting different beneficiary attributions depends on the perceivers’ social identity complexity (Roccas & Brewer, 2002), which refers to an individual’s representation of their multiple social identities on a continuum from highly overlapping to highly differentiated (i.e., simple vs. complex social identity). Perceivers are more likely to attribute dissent behavior to social circles that exclude (rather than include) themselves the simpler their social identity; such exclusive attributions lead to harsher moral judgements, expressed as punitiveness.

scholarly journals Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Asbjørn Følstad ◽  
Cameron Taylor
Keyword(s):  
Qualitative Analysis ◽  
Customer Service ◽  
User Experience ◽  
Practical Relevance ◽  
Interaction Patterns ◽  
Case Examples ◽  
Key Drivers ◽  
Future Work ◽  
Practical Implications ◽  
Insight Into

AbstractThe uptake of chatbots for customer service depends on the user experience. For such chatbots, user experience in particular concerns whether the user is provided relevant answers to their queries and the chatbot interaction brings them closer to resolving their problem. Dialogue data from interactions between users and chatbots represents a potentially valuable source of insight into user experience. However, there is a need for knowledge of how to make use of these data. Motivated by this, we present a framework for qualitative analysis of chatbot dialogues in the customer service domain. The framework has been developed across several studies involving two chatbots for customer service, in collaboration with the chatbot hosts. We present the framework and illustrate its application with insights from three case examples. Through the case findings, we show how the framework may provide insight into key drivers of user experience, including response relevance and dialogue helpfulness (Case 1), insight to drive chatbot improvement in practice (Case 2), and insight of theoretical and practical relevance for understanding chatbot user types and interaction patterns (Case 3). On the basis of the findings, we discuss the strengths and limitations of the framework, its theoretical and practical implications, and directions for future work.

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