scholarly journals How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model

2020 ◽  
Vol 17 (7) ◽  
pp. 2296
Author(s):  
Mengru Yuan ◽  
Wenjing Cai ◽  
Xiaopei Gao ◽  
Jingtao Fu
Keyword(s):  
Servant Leadership ◽  
Organizational Identification ◽  
Service Industry ◽  
Processing System ◽  
Positive Association ◽  
Affective Processing ◽  
Future Research ◽  
Cross Sectional ◽  
Mechanism Model ◽  
Time Lagged

Although servant leadership has been acknowledged as an important predictor of employees’ behavioral outcomes in the service industry, there is still no cohesive understanding of the positive association between servant leadership and employees’ customer-oriented behavior (COB). This research, drawing on cognitive affective processing system theory (CAPS), empirically investigates the influence of servant leadership on employees’ COB by exploring two mediators (i.e., organizational identification and vitality). We conducted two studies in China, using a cross-sectional design to survey employees in service-oriented technical organizations (Study 1) and a time-lagged design to survey hospitality employees with frontline service jobs in star-level hotels (Study 2). Across both samples, we found that servant leadership enhanced employees’ COB by simultaneously increasing their organizational identification and vitality. We discuss the implications of these results for future research and practice.

scholarly journals A Meta-Analytic Review of Social Identification and Health in Organizational Contexts

2021 ◽  
Author(s):  
Niklas K Steffens ◽  
S. Alex Haslam ◽  
Sebastian Schuh ◽  
Jolanda Jetten ◽  
Rolf van Dick
Keyword(s):  
Organizational Identification ◽  
Positive Association ◽  
Well Being ◽  
Social Identification ◽  
Theory And Practice ◽  
Future Research ◽  
Cross Sectional ◽  
Organizational Contexts ◽  
Analytic Review ◽  
The Relationship

We provide a meta-analytical review examining two decades of work on the relationship between individuals’ social identifications and health in organizations (102 effect sizes, k = 58, N = 19,799). Results reveal a mean-weighted positive association between organizational identification and health (r = .21, T = .14). Analysis identified a positive relationship for both workgroup (r = .21) and organizational identification (r = .21), and in studies using longitudinal/experimental (r = .13) and cross-sectional designs (r = .22). The relationship is stronger (a) for indicators of the presence of well-being (r = .27) than absence of stress (r = .18), (b) for psychological (r = .23) than physical health (r = .16), (c) to the extent that identification is shared among group members, and (d) as the proportion of female participants in a sample decreases. Overall, results indicate that social identifications in organizations are positively associated with health but that there is also substantial variation in effect size strength. We discuss implications for theory and practice and outline a roadmap for future research.

scholarly journals A Meta-Analytic Review of Social Identification and Health in Organizational Contexts

2016 ◽  
Vol 21 (4) ◽  
pp. 303-335 ◽  
Author(s):  
Niklas K. Steffens ◽  
S. Alexander Haslam ◽  
Sebastian C. Schuh ◽  
Jolanda Jetten ◽  
Rolf van Dick
Keyword(s):  
Organizational Identification ◽  
Positive Association ◽  
Well Being ◽  
Social Identification ◽  
Theory And Practice ◽  
Future Research ◽  
Cross Sectional ◽  
Organizational Contexts ◽  
Analytic Review ◽  
The Relationship

We provide a meta-analytical review examining two decades of work on the relationship between individuals’ social identifications and health in organizations (102 effect sizes, k = 58, N = 19,799). Results reveal a mean-weighted positive association between organizational identification and health ( r = .21, T = .14). Analysis identified a positive relationship for both workgroup ( r = .21) and organizational identification ( r = .21), and in studies using longitudinal/experimental ( r = .13) and cross-sectional designs ( r = .22). The relationship is stronger (a) for indicators of the presence of well-being ( r = .27) than absence of stress ( r = .18), (b) for psychological ( r = .23) than physical health ( r = .16), (c) to the extent that identification is shared among group members, and (d) as the proportion of female participants in a sample decreases. Overall, results indicate that social identifications in organizations are positively associated with health but that there is also substantial variation in effect size strength. We discuss implications for theory and practice and outline a roadmap for future research.

From victim to saboteur

2019 ◽  
Vol 29 (1) ◽  
pp. 2-21 ◽  
Author(s):  
Li Hongbo ◽  
Muhammad Waqas ◽  
Hussain Tariq
Keyword(s):  
Organizational Identification ◽  
Unethical Behavior ◽  
Service Sector ◽  
Distress Tolerance ◽  
Service Industry ◽  
Moderating Effects ◽  
Content Type ◽  
Source Data ◽  
Service Sabotage ◽  
Time Lagged

Purpose By integrating affective events theory and insights from the displaced aggression literature, the purpose of this paper is to highlight that state hostility can serve as an explanation for how perceived undermining by co-workers leads to antagonistic consequences. Distress tolerance and organizational identification are theorized to moderate the hypothesized relationships that are investigated in this study. Design/methodology/approach PROCESS macro developed by Hayes (2013) was used to test all the hypotheses by using time-lagged, multi-source data collected from 218 Chinese employees associated with the service industry. Findings The paper finds that state hostility seems to trigger unethical behavior on the part of employees resulting in service sabotage. It is concluded that perceptions of undermining are positively linked to employees’ hostility, which in turn drive service sabotage behavior. Furthermore, employee distress tolerance weakens the effects of perceived undermining on employees’ state hostility, while organizational identification alleviates the effect of employees’ hostility on service sabotage behavior. Practical implications This study not only highlights the outcomes of perceived coworker undermining, the mechanism through which it occurs, and the moderating effects of given factors, but also provides insights to the organizations for managing service sector employees so that they can more effectively interact with customers. The findings suggest that employees with high organizational identification are less involved in service sabotage, thus, such measures are necessary to take which help employers to enhance employees’ organizational identification. The authors also suggest managers to clearly communicate the adverse consequences which employees could have to face if they exhibit unethical behavior. Originality/value This study addresses the question: when and how perceived coworker undermining affects customers’ services. To date, most of the existing literature considered customers’ negative event and customers’ mistreatment as an antecedent of employees’ service sabotage. However, this study concluded that these are not the only reasons for employees’ service sabotage, employees’ interpersonal mistreatment which occurred beyond customers’ interaction also causes service sabotage.

scholarly journals The outcomes of gaining digital skills for young people’s lives and wellbeing: A systematic evidence review

2021 ◽  
pp. 146144482110431
Author(s):  
Sonia Livingstone ◽  
Giovanna Mascheroni ◽  
Mariya Stoilova
Keyword(s):  
Survey Methods ◽  
Positive Association ◽  
Future Research ◽  
Positive Outcomes ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Digital Skills ◽  
Evidence Review ◽  
Information Skills ◽  
Research And Policy

Research and policy have invested in the prospect that gaining digital skills enhances children’s and young people’s outcomes. A systematic evidence review of research on digital skills among 12- to 17-year-olds identified 34 studies that used cross-sectional survey methods to examine the association of digital skills with tangible outcomes. Two-thirds concerned the association with online opportunities or other benefits. Another third examined online risks of harm. Findings showed a positive association between digital skills and online opportunities, information benefits, and orientation to technology. Greater digital skills were indirectly linked to greater exposure to online risks, although any link to harm was unclear. While technical skills were linked with mixed or even negative outcomes, information skills were linked with positive outcomes. There was little research on the outcomes of communication or creative digital skills. Future research should examine the dimensions of digital skills separately and encompass a wider range of outcomes.

scholarly journals PARACETAMOL DISPENSING PRACTICE OF GOVERNMENT HEALTH CLINICS POST INFANTS’ VACCINATION IN MALAYSIA

2019 ◽  
pp. 33-39
Author(s):  
NURAIN SULEIMAN ◽  
SITI HADIJAH SHAMSUDIN ◽  
RAZMAN MOHD RUS ◽  
SAMSUL DRAMAN
Keyword(s):  
Data Collection ◽  
Positive Association ◽  
Future Research ◽  
Chi Square ◽  
Cross Sectional ◽  
Total Period ◽  
Government Health ◽  
Health Clinics ◽  
Potential Risk Factors ◽  
Collection Form

Objective: This study obtained information on Paracetamol (PCM) Dispensing Practice of Government Health Clinics (GHC) post infants’ vaccination in Malaysia as well as identify its possible factors. Methods: This descriptive cross-sectional retrospective study (with convenient sampling) using a data collection form (DCF) to collect data. The pharmacist who is the representative of the GHC filled the DCF. Potential risk factors were evaluated by Pearson chi-square tests (expected count<5 is<20%) for an independent sample. Results: A total number of 254 samples were collected all over Malaysia within the period of data collection, but only 248 that met inclusion criteria. The PCM dispensing practice of GHC in Malaysia for a total period of 3 y back (from 2015-2017), tend not to give PCM post immunization with respect to age of the upon vaccination and types of vaccination, conversely for gender. Trends of PCM dispensing practice were increasing for “Not Give PCM” with respect to gender, age of the baby upon vaccination, and types of vaccination from 2015 till 2017. The PCM dispensing practice had no association with no statistically significant value (p=0.804) on genders and a weak positive association with statistically significant value (p<0.05 each) on age of the baby (≤ 1year) upon vaccination and types of vaccination. Conclusion: Future research which may include the actual practice in which practices of prescribers or mother may be conducted in determining more accurate data on the giving PCM post infant’s vaccination.

scholarly journals Leadership beyond Narcissism: On the Role of Compassionate Love as Individual Antecedent of Servant Leadership

2020 ◽  
Vol 10 (2) ◽  
pp. 20 ◽  
Author(s):  
Tim Brouns ◽  
Kai Externbrink ◽  
Pablo Salvador Blesa Aledo
Keyword(s):  
Servant Leadership ◽  
Leadership Behavior ◽  
Positive Association ◽  
Work Behavior ◽  
Leader Effectiveness ◽  
Future Research ◽  
Leader Emergence ◽  
Compassionate Love ◽  
Practical Implications

While we already know a lot about the outcomes and boundary conditions of servant leadership, there is still a need for research on its antecedents. Building on the theory of purposeful work behavior and further theorizing by van Dierendonck and Patterson (2015), we examine if leaders’ propensity for compassionate love will evoke servant leadership behavior. At the same time, we contrast compassionate love to leaders’ narcissism as psychological counterpart to compassionate love, because narcissism is not associated with leader effectiveness, but with leader emergence instead. We collected data from 170 leader-follower-dyads in a field study in Germany, while measuring leaders’ compassionate love and narcissism, and followers’ perceptions of servant leadership. We found a positive association between leaders’ compassionate love and servant leadership behavior, while narcissism was negatively associated with servant leadership. Theoretical and practical implications, as well as pathways for future research are discussed.

Obesity

2014 ◽  
Author(s):  
Garreth R. Dutton ◽  
Belinda L. Needham
Keyword(s):  
Risk Factor ◽  
Immune Responses ◽  
Hpa Axis ◽  
Severe Obesity ◽  
Positive Association ◽  
Leptin Resistance ◽  
Future Research ◽  
Comorbid Depression ◽  
Cross Sectional ◽  
History Of

Cross-sectional and longitudinal studies indicate a positive association between obesity and depression. While some evidence suggests that depression is a risk factor for obesity, other findings indicate that obesity is a risk factor for depression. Therefore the directionality of this relationship remains unclear. Alternatively, there may be common mediating biological or environmental contributors accounting for this association. Potential biological mediators include dysregulation of the HPA axis, leptin resistance, and inflammatory immune responses. Environmental and psychological mediators may include a history of abuse and binge eating. It is also possible that the association between obesity and depression is most pronounced among particular subsets of individuals (e.g., women, those with more severe obesity). A better understanding of this depression-obesity association is needed to guide treatment recommendations for obese clients with comorbid depression. Future research is also needed to determine who is most vulnerable to experiencing comorbid depression and obesity.

Psychological Contract Breach, Negative Reciprocity, and Abusive Supervision: The Mediated Effect of Organizational Identification

2013 ◽  
Vol 9 (3) ◽  
pp. 541-561 ◽  
Author(s):  
Feng Wei ◽  
Steven Si
Keyword(s):  
Psychological Contract ◽  
Organizational Identification ◽  
Interactive Effect ◽  
Positive Association ◽  
Abusive Supervision ◽  
Mediating Effect ◽  
Psychological Contract Breach ◽  
Future Research ◽  
Contract Breach ◽  
Negative Reciprocity

AbstractPrevious research has indicated that abusive supervision negatively influences various organizational outcomes. However, the antecedents and psychological mechanisms of abusive supervision are not well understood, especially in the Chinese context. In this study, we propose and test a mediated moderation model to explore the interactive effect of psychological contract breach and negative reciprocity belief on abusive supervision, and the mediating effect of organizational identification. Using a sample of 268 dyads of employees and their immediate supervisors (N = 536) from six companies and two industries in China, we find that when supervisors experience breaches in psychological contract they are likely to increase abusive behaviours toward subordinates, and that the positive association is stronger the more the supervisor holds negative reciprocity beliefs. Moreover, the results indicate that organizational identification mediates the joint effect of psychological contract breach and negative reciprocity belief on abusive supervision. Theoretical and practical implications, limitations, and future research directions are discussed.

scholarly journals Religiosity and Spirituality and the Intake of Fruit, Vegetable, and Fat: A Systematic Review

2013 ◽  
Vol 2013 ◽  
pp. 1-18 ◽  
Author(s):  
Min-Min Tan ◽  
Carina K. Y. Chan ◽  
Daniel D. Reidpath
Keyword(s):  
Vegetable Intake ◽  
Positive Association ◽  
Fruit And Vegetable Intake ◽  
Future Research ◽  
Fat Intake ◽  
Religion And Spirituality ◽  
Fruit And Vegetable ◽  
Positive Health ◽  
Cross Sectional ◽  
Religiosity And Spirituality

Objectives. To systematically review articles investigating the relationship between religion and spirituality (R/S) and fruit, vegetable, and fat intake.Methods. PubMed, CINAHL, and PsycInfo were searched for studies published in English prior to March 2013. The studies were divided into two categories: denominational studies and degree of R/S studies. The degree of R/S studies was further analyzed to (1) determine the categories of R/S measures and their relationship with fruit, vegetable, and fat intake, (2) evaluate the quality of the R/S measures and the research design, and (3) determine the categories of reported relationship.Results. Thirty-nine studies were identified. There were 14 denominational studies and 21 degree of R/S studies, and 4 studies were a combination of both. Only 20% of the studies reported validity and 52% reported reliability of the R/S measures used. All studies were cross-sectional, and only one attempted mediation analysis. Most studies showed a positive association with fruit and vegetable intake and a mixed association with fat intake.Conclusion. The positive association between R/S and fruit and vegetable intake may be one possible link between R/S and positive health outcome. However, the association with fat intake was mixed, and recommendations for future research are made.

An identification perspective of servant leadership’s effects

2016 ◽  
Vol 31 (5) ◽  
pp. 898-913 ◽  
Author(s):  
Chen Zhao ◽  
Yonghong Liu ◽  
Zhonghua Gao
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship Behavior ◽  
Organizational Identification ◽  
Turnover Intention ◽  
Service Industry ◽  
Time Lag ◽  
Citizenship Behavior ◽  
Supervisory Relationship ◽  
Content Type ◽  
Immediate Supervisor

Purpose – The purpose of this paper is to reveal the identification-based mechanisms through which servant leadership affects desired outcomes (organizational citizenship behavior (OCB) toward coworkers and turnover intention) in the service industry in China. Design/methodology/approach – The data of 293 pairs of valid subordinate-supervisor dyads were collected from the hospitality industry in China with a time lag of 30 days to reduce common method bias. Hypotheses were tested by a bootstrapping method and rival model comparisons. Findings – The authors demonstrate that both the subordinate’s identification with the supervisor and identification with the organization play crucial roles in translating servant leadership’s effects to subordinate’s coworker-oriented OCBs and turnover intention. However, the occurrence of the two identifications seems to be not parallel but in sequence (i.e. pointing from identification with the supervisor to identification with the organization). In addition, results show that servant leadership’s ability to reduce subordinate’s fear of being close to the immediate supervisor is an equally significant route through which subordinate’s identification with the organization can be established. Originality/value – The research has extended the literature and provided a nuanced explanation of the identification processes underlying servant leadership. The differentiation between relational identification with supervisor and collective identification with organization has shed light on a socialization mechanism through which subordinates come to demonstrate other-oriented service behavior and choose not to leave the organization. Additionally, the way that servant leadership helps eliminate subordinate’s fear in a supervisory relationship has proved to be in-negligible in enhancing organizational identification.

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