scholarly journals Framework on Performance Management in Automotive Industry: A Case Study

2021 ◽  
Vol 14 (10) ◽  
pp. 480
Author(s):  
Elena Lascu ◽  
Irina Severin ◽  
Florina Daniela Lascu ◽  
Razvan Adrian Gudana ◽  
Gabriela Nalbitoru ◽  
...  
Keyword(s):  
Comparative Study ◽  
Performance Management ◽  
Significant Influence ◽  
Automotive Industry ◽  
Completion Time ◽  
Repair Service ◽  
Global Performance ◽  
Operation And Management

The purpose of this research is to identify the risks and deficiencies that affect the performance of companies that provide vehicle after-sales services. Thus, this paper highlights the results of a comparative study based on a questionnaire conducted at the level of six brands in the automotive industry. A model was developed to investigate the factors that affect the global performance of the after-sales sector and the authenticity of the information related to the issue studied. Moreover, based on the collected data, this study evaluates the strategies related to performance management used by the organizations studied. In the end, even if the results showed a score of 81% on the questionnaire, we found that companies that provide vehicle after-sales services have not implemented and do not maintain totally the strategies related to performance management. Consequently, the need for change can be emphasized. Based on the analyzed data in the second part of the paper, we identified deficiencies and risks in terms of the organization, operation and management of the service units. These results confirm that the vehicle repair service has a significant influence on employee and customer satisfaction, on the quality of the vehicles repaired and the repair completion time.

A comparative study of health related quality of life among academician — A case study

2012 ◽  
Author(s):  
Nur Niswah Naslina Azid Maarof ◽  
Norin Rahayu Shamsuddin ◽  
Nornadiah Mohd Razali ◽  
Az'lina Abdul Hadi ◽  
Adriana Ismail
Keyword(s):  
Quality Of Life ◽  
Comparative Study ◽  
Health Related Quality ◽  
Related Quality ◽  
Health Related

scholarly journals ANALYSIS OF EFFECT PRICE AND QUALITY ON BRAND IMAGE AND ITS IMPLICATION ON PURCHASE DECISION MODENA GAS COOKTOP (CASE STUDY ON GRAND GALAXY CITY RESIDENCE BEKASI)

2020 ◽  
Vol 1 (5) ◽  
pp. 747-761
Author(s):  
Muhammad Thariq Nahra Putra ◽  
Adi Nurmahdi
Keyword(s):  
Image Quality ◽  
Data Collection ◽  
Significant Influence ◽  
Indirect Effect ◽  
Sampling Method ◽  
Brand Image ◽  
Purchase Decision ◽  
Purchasing Decisions

This study aims to determine the effect of price and quality on brand image and its implications for purchasing decisions on Modena gas cooktops. This study also examines the indirect effect of price and quality on brand image with purchasing decisions as an intervening variable. The study was conducted in the grand galaxy city residence in Bekasi. The sample in this study is consumers or at least know about Modena products with a purposive sampling method. The number of respondents who participated in this study were 100 respondents. Data collection was done through a questionnaire with a Likert scale of 1-5. The method of analysis uses path analysis using SPSS version 24.0. the results showed that price has a positive and significant effect on brand image, quality has a positive and significant effect on brand image, brand image has a positive and significant influence on purchasing decisions for Modena gas cooktop. Price has a positive and significant influence on purchasing decisions, quality has a positive and significant influence on purchasing decisions. Price and quality simultaneously have a positive and significant influence on brand image. Price and quality of brand image simultaneously have a positive and significant influence on purchasing decision

scholarly journals Pengaruh Kualitas Pelayanan Dan Brand Ambasador Terhadap Loyalitas Pengguna Aplikasi Shopee (Studi Kasus Mahasiswa FE UISU Jurusan Management Tahun Ajaran 2017)

2021 ◽  
Vol 3 (2) ◽  
pp. 1-9
Author(s):  
Oddie Babudilla, Nilawati Nasti
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Coefficient Of Determination ◽  
Student Management ◽  
Academic Year ◽  
Variable Quality

This study was conducted to determine the effect of service quality and brand ambassador on Shopee Application User Loyalty (Case Study of FE UISU Student Management Department Academic Year 2017) as well as the results of the study. From the output above, it is known that the coefficient of determination (R Square) of 0.520 means 52 % Loyalty of shopee shopping customers can be explained by the variable Quality of service and Brand Ambassador while the remaining 48% is influenced by other variables that are not examined in this study. Based on the results of the analysis in this study, it can be concluded as follows: Product Quality (X1) has a positive and significant effect on Shopee Customer Loyalty, Brand Ambassador (X2) has a positive and significant impact on Shopee Customer Loyalty, Service Quality (X1) and Brand Ambassador (X2) simultaneously has a positive and significant influence on shopee customer loyalty

scholarly journals Data Recording in Performance Management

2016 ◽  
Vol 38 (2) ◽  
pp. 190-204 ◽  
Author(s):  
Signe Groth Andersson ◽  
Verner Denvall
Keyword(s):  
Performance Management ◽  
Social Service ◽  
Professional Staff ◽  
Performance Data ◽  
Frontline Staff ◽  
Staff Members ◽  
Service Staff ◽  
Public Sector Organizations

In recent years, performance management (PM) has become a buzzword in public sector organizations. Well-functioning PM systems rely on valid performance data, but critics point out that conflicting rationale or logic among professional staff in recording information can undermine the quality of the data. Based on a case study of social service staff members, the authors explore three recording logics. The findings reveal a complexity of recording behavior and show how frontline staff shift between recording logics according to the situation. The actual data recordings depend not only on the overall logic but also on factors such as attitudes, assumptions, and motives. The authors suggest that shifting recording logics weaken the validity of performance data. These shifts undermine the idea of PM as a trustworthy strategy to bridge the gap between professional and managerial staff, as well as the possibility of a well-informed management.

scholarly journals PENGARUH PERSEPSI KONSUMEN MENGENAI HARGA, LOKASI, DAN KUALITAS PASAR MODERN TERHADAP MINAT BELI KONSUMEN

Jurnal Ecogen ◽  
2021 ◽  
Vol 4 (2) ◽  
pp. 188
Author(s):  
Diki Rikardo Effendi ◽  
Riche Fermayani ◽  
Ash Shadiq Egim ◽  
Romi Rianto Harahap
Keyword(s):  
Significant Influence ◽  
Consumer Perceptions ◽  
T Test ◽  
Market Quality ◽  
Research Model ◽  
F Test ◽  
Independent Variable

This study aims to look at the analysis of the influence of consumer perceptions of price, location, and modern market quality on consumer buying interest in PT. Ramayana Lestari Sentosa Padang Branch (case study at the Robinson Supermarket Padang Branch). The sample in this study was measured by distributing questionnaires to 100 consumers at the Padang branch of Robinson Supermarket so that there were 100 research samples. Based on the results of the partial t test it can be concluded that prices have a negative and significant effect on consumer buying interest because the significance value is 0.047 < 0.05 which is supported by the value of t count of -2,016 < t table of -1,983. Based on the partial t test it can be concluded that the location has a positive and significant influence on consumer buying interest because the significance value is 0.003 < 0.05 which is supported by the value of t count of 3.037 > t table of 1.983. Based on the partial t test it can be concluded that market quality has a positive and significant influence on consumer buying interest because the significance value is 0,000 <0,05 which is supported by the value of t count of 9,298 > t table of 1,983. Based on the simultaneous F test it can be concluded that the price, location and market quality together or simultaneously have an influence on consumer buying interest because the significance value for the simultaneous F test is 0,000 < 0,05 which is supported by the calculated F value of 68,843 > F table amounting to 2,462. The ability of the independent variable in this case is the price, location and market quality of the dependent variable in this case is the consumer buying interest of 67.3% while the remaining 33.7% is influenced by other variables other than variables not included in the research model such as promotion.Keywords: price, location, market quality, and consumer buying interest

scholarly journals IDENTIFICATION OF CHARACTER AND INTENSITY OF WEAR OF PVD COATED TWIST DRILLS IN DRILLING OF C 45 MATERIAL

2021 ◽  
Vol 2021 (4) ◽  
pp. 4891-4900
Author(s):  
MARIAN HARSANI ◽  
◽  
MATEJ MIKLOS ◽  
IVAN MORGOS ◽  
◽  
...  
Keyword(s):  
Chemical Composition ◽  
Comparative Study ◽  
Significant Influence ◽  
Automotive Industry ◽  
Flank Wear ◽  
Wear Behavior ◽  
Cutting Tools ◽  
Pvd Coatings ◽  
Ferrite Structure ◽  
Twist Drills

This article is aimed to investigation of four different PVD coatings of STATON company in order to determine a wear behavior on twist drills when drilling C45 material. A pearlite-ferrite structure of C45 material is common material for automotive industry and highly abrasive to cutting tools. Our comparative study is focused on flank wear of the cutting wedge of observed drills deposited at STATON. The article shows differences in chemical composition and their effects on wear behavior at the corner of the drill and along the cutting edge. We also demonstrate that chemical composition has significant influence on the temperature of a build-up edge during cutting.

scholarly journals Application of a tool based on the GUT matrix for the improvement of quality Indicators in the automotive industry

2020 ◽  
Vol 1 (1) ◽  
pp. 037-043
Author(s):  
Cleginaldo Pereira de Carvalho ◽  
Caroline Ferreira de Castro
Keyword(s):  
Quality Indicators ◽  
Automotive Industry ◽  
Exploratory Study ◽  
Analysis Tool ◽  
Automotive Sector ◽  
Efficient Tool ◽  
Definition Of ◽  
Positive Results

This study is related to a case study using a prioritization tool derived from the gravity, urgency and tendency (GUT) matrix, applied to a machining line in the automotive sector of a factory located in Vale do Paraíba - São Paulo (SP). This monograph addressed the implementation of a prioritization tool to aid in the definition of priorities to be work on with the aim of improving the indicators of quality of the group, reducing the rate of reworks and rejects. It is a qualitative exploratory study. The information was collected through documentary research. The information/data obtained were treated with data tabulation using spreadsheets developed in Excel Microsoft. It was found through the results that the rework index decreased 7.57% in the period from 2016 to 2019 and the reject index decreased by 3.74% in the same period. It was concluded that the objective of the general research was achieved through the validation of the priority analysis tool (derived from the GUT matrix) in a machining line as an efficient tool and which brought positive results in terms of reducing the rework and reject wastes of production.

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