scholarly journals How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective

2019 ◽  
Vol 11 (8) ◽  
pp. 2423 ◽  
Author(s):  
Xicheng Yin ◽  
Hongwei Wang ◽  
Qiangwei Xia ◽  
Qican Gu

In the context of social commerce, the influence of culture on consumers’ behavior and attitude is more significant. This paper empirically analyzes the influence of social interaction (perceived risk, trust, and intimacy) on consumers’ purchase intention in social commerce, and the antecedent effect of cultural dimensions (uncertainty avoidance and individualism/collectivism) on social interaction is also explored. Data were collected in China and France from consumers who had prior online shopping experience on social commerce websites. The results show that the impact of perceived risk on subsequent purchase intention in social commerce will be transferred by trust and intimacy to a certain extent. The intimacy between users contributes to trust-building, and both of their positive impacts on purchase intention would show distinct effects in different cultures. Besides, cultural dimensions are proved to have a significant effect on users’ social interaction. Although high uncertainty avoidance brings perceived risk, it can promote subsequent trust-building. These findings help provide managerial insights for social commerce community to establish effective trust mechanism in a multicultural context.

2019 ◽  
Vol 33 (1) ◽  
pp. 139-160 ◽  
Author(s):  
Elena Rosillo-Díaz ◽  
Francisco Javier Blanco-Encomienda ◽  
Esmeralda Crespo-Almendros

Purpose While there have always been cultural differences between countries and between individuals, the virtualisation of markets is rendering the impact of these differences even more salient. There is clear evidence that cultural dimensions are relevant in the adoption and use of e-commerce. The purpose of this paper is to analyse the significant effects of individual cultural dimensions on perceived product quality, perceived risk and purchase intention in e-commerce platforms. Design/methodology/approach A questionnaire was developed to serve as a tool of measurement. A confirmatory factor analysis was conducted to examine whether all the indicators for the constructs are reliable. A multiple regression analysis was carried out to test the hypotheses. Findings The results reveal that, in the case of e-commerce platforms, the cultural dimensions uncertainty-avoidance and collectivism exert a significant influence on perceived product quality, perceived risk and purchase intention. Research limitations/implications The present study is based on real well-known e-commerce platforms which could have influenced the responses of the sample due to potential past experiences of use. An experimental design based on fictitious platforms could offer more objective findings. Practical implications This research contributes to the understanding of e-commerce and the behaviour of consumers during online purchasing, taking into account the cultural differences that may exist between them. Originality/value The literature on individual cultural dimensions – that is, non-national cases – and the variables analysed in the present study suffers from great limitations. This study complements a growing interest in analysing the individual cultural dimensions and their effects on the sphere of e-commerce, specifically on perceived product quality, purchase intention and perceived risk during browsing, measured in terms of the six types of risk prevalent in e-commerce platforms.


2019 ◽  
Vol 11 (21) ◽  
pp. 5914 ◽  
Author(s):  
Yin Ma ◽  
Athapol Ruangkanjanases ◽  
Shih-Chih Chen

With the intensification of globalization and the widespread adoption of the internet, cross-border e-commerce has become a popular way of shopping. In order to investigate the sustainable development of the cross-border online purchase intention, we propose the framework that uses electronic word of mouth, perceived value, website design quality, trust, perceived risk and the uncertainty avoidance index as the exogenous variables, which influenced the continuance intention towards cross-border shopping and was mediated by the satisfaction of the customers. The results showed: (1) Among all the suggested independent variables, electronic word of mouth, website design quality, trust and the uncertainty avoidance index significantly predicted the satisfaction of the customers; (2) Customer satisfaction towards the websites significantly predicted the continuance intention of users. A detailed explanation of the results and implications for the theoretical and managerial implications for practitioners and academic researchers in the sustainable promotion and development of e-commerce is discussed.


2021 ◽  
Vol 13 (18) ◽  
pp. 10221
Author(s):  
Sufyan Habib ◽  
Nawaf N. Hamadneh

E-commerce industry has witnessed a phenomenal growth globally due to the sudden spread of the COVID-19 pandemic and the advancement of mobile Internet technology, with fast adaption of online shopping technologies by the customers. Previously, online shopping was only available in a few product categories and to a select group of consumers. The COVID-19 guidelines related to safety, physical distancing, closure, lockdown, and other restrictions have insisted that consumers shop online. Because of e-commerce growth, the grocery (FMCG) industry is also equipped with advanced technologies such as the Internet of Things (IoT), cloud computing, and block chain technology. This paper analyzes the UTAUT2 model and its influence on perceived risk and consumer trust in online purchase intention of grocery categories of products among Indian customers. We tried to analyze the growth potential of new technologies in grocery retail and formulated the hypotheses. The results showed that the spread of COVID-19 pandemic had a significant influence on the online shopping behavior of Indian customers. The outcome of the study partly assists businesses in understanding the impact of the factors of consumer adaption of technology, perceived risk associated with online transaction, consumer trust in online technologies and consumer online purchase intention of grocery products. To promote e-commerce in India, the current study suggests that marketers should try to develop consumer trust and lowering the perceived risk associated with online shopping. Some management implications and future area of study based on empirical findings are also highlighted in the present research work.


2018 ◽  
Vol 10 (4) ◽  
pp. 243-269 ◽  
Author(s):  
Lalit Sharma

Purpose The purpose of this paper is to investigate the role of gender and regional cultures on entrepreneurial intentions and perceived barriers to entrepreneurship in two diverse regions of a state. Authors in the past have consistently expressed the need for studies on entrepreneurial intentions that would encompass both the gender and cultural dimensions, as there is a potential interactive effect between sex and culture, which remains largely unstudied despite its potential to provide an explanation for the contradictory findings that have emerged when either sex or culture was studied separately. Design/methodology/approach This is a quantitative study. The primary data were derived from the students of professional courses. The sampling method used was proportionate stratified sampling. The scales used were tested with regard to validity and reliability. The chi-square test, Fisher’s exact test and Mann–Whitney U test were used to draw relationships between the variables. Findings The findings indicated significant gender differences in perceptions of barriers and entrepreneurial intentions among youth. The findings also showed that the barrier perceptions and the entrepreneurial intentions between genders vary with change in culture at the regional level. Originality/value This paper adds to the very limited research available on perceived barriers and entrepreneurial intentions that focuses on the effect of gender from a cross-cultural perspective. This paper further contributes by testing the results in two culturally diverse regions of a single state of India, which has helped us understand the impact of regional cultures while controlling for the effects of the entrepreneurship support systems provided by the governments in different nations.


2012 ◽  
Vol 10 (4) ◽  
pp. 44-55
Author(s):  
Enric Serradell-López ◽  
Pablo Lara-Navarra ◽  
Cristina Casado-Lumbreras

Higher education institutions are crucial in the present. Universities play a role that varies with time and evolves with society. Globalization is changing the world and affecting higher education institutions in all their intrinsic characteristics: personnel, programs, infrastructures and students. Analyzed is the relevant research on cultural dimensions and applies it to higher education institutions focusing the analysis of the impact on eLearning setups. To do so, variables related to organizational strategy, design of curricula and teaching tools are proposed and analyzed from a set of cultural dimensions. Results show that higher education institutions are facing big challenges in their adaptation to multi-cultural arrangements.


2019 ◽  
Vol 6 (2) ◽  
pp. 123
Author(s):  
Septyanto Galan Prakoso ◽  
Randhi Satria ◽  
Nesya Cesari Kinanti ◽  
Retnaningtyas Puspitasari

Abstract Indonesia as the second-largest country in consuming instant noodles in the world surely enacts it to become a lucrative market for instant noodle manufacturers, including Samyang Foods from South Korea. The emerging popularity of the Korean Wave or Hallyu Wave has further encouraged the penetration of Samyang Foods products into the palate of Indonesia people. However, the issue of the halal logo on Samyang instant noodles began to arise in 2016 and this affected the sale of Samyang Foods products in Indonesia, bearing in mind 85% of Indonesians are Muslim. The issue of a halal label on Samyang instant noodle is indeed a worthy event to be researched and discussed. This article will talk about the impact of uncertainty avoidance in the acceptance of Samyang instant noodles by Indonesian people and the potential market of Indonesian instant noodle for Samyang Foods. The subject that the author examines is through journals article, books, official sites, and internet articles. A qualitative descriptive method is used by the author to analyze the case. The result of this study is expected to provide an overview of the uncertainty avoidance’s contribution to the acceptance of Samyang instant noodles by Indonesian people. Indonesian instant noodle market will be elaborated with the consideration of uncertainty avoidance aspects, such as trust and loyalty. In conclusion, this article shows that uncertainty avoidance has a significant impact on Samyang instant noodle consumption in Indonesia and serves the analysis of the huge potential for the market expansion of Samyang Foods. Keywords: halal label, Indonesia, Samyang instant noodle, Samyang Foods.   Abstrak Indonesia sebagai negara kedua terbesar dalam konsumsi mi instan di dunia, menjadikannya sebagai pasar yang menggiurkan bagi produsen mi instan, tak terkecuali Samyang Foods dari Korea Selatan. Meningkatnya popularitas budaya Korea Selatan atau yang dikenal sebagai gelombang Hallyu, semakin mendorong penetrasi masuknya produk Samyang Foods ke dalam selera masyarakat Indonesia. Namun isu logo halal pada produk mi instan Samyang mulai mencuat di masyarakat pada tahun 2016 dan hal tersebut berpengaruh pada penjualan produk Samyang Foods di Indonesia, mengingat 85% penduduk Indonesia menganut agama Islam. Permasalahan mengenai label halal pada mie instan Samyang adalah salah satu topik yang layak untuk diteliti dan didiskusika lebih lanjut. Artikel ini akan membahas mengenai dampak dari uncertainty avoidance terhadap konsumsi mie instan Samyang oleh masyarakat Indonesia dan potensi yang dimiliki pasar mie instan Indonesia bagi Samyang Foods. Topik dalam artikel ini diteliti berdasarkan data dan informasi dari berbagai artikel jurnal, buku, laman resmi, dan artikel internet. Sedangkan dalam analisis penelitian, penulis menggunakan deskriptif-kualitatif untuk menganalisis permasalahan yang diangkat. Hasil dari penelitian ini diharapkan dapat memberikan gambaran mengenai kontribusi konsep uncertainty avoidance terhadap keputusan konsumsi mie instan Samyang masyarakat Indonesia. Potensi pasar mie instan di Indonesia tersebut disajikan dengan mempertimbangkan aspek-aspek yang terkandung dalam konsep uncertainty avoidance, seperti kepercayaan dan loyalitas. Dengan demikian, artikel ini menyimpulkan bahwa uncertainty avoidance memiliki dampak yang signifikan terhadap keputusan konsumsi mie instan Samyang oleh masyarakat Indonesia dan adanya potensi besar atas pasar mie instan di Indonesia bagi Samyang Foods. Kata kunci: label halal, Indonesia, mie instan Samyang, Samyang Foods


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