scholarly journals Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers

2020 ◽  
Vol 12 (23) ◽  
pp. 10174
Author(s):  
Ratapol Wudhikarn ◽  
Nopasit Chakpitak ◽  
Gilles Neubert
Keyword(s):  
Sustainable Development ◽  
Intellectual Capital ◽  
Service Providers ◽  
Analytic Network Process ◽  
Integrated Method ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Wide Range ◽  
Network Process ◽  
Courier Service

This research developed a new integrated method for addressing the deficiencies and gaps generally found in past studies on benchmarking and for benchmarking intellectual capital (IC) in the underdeveloped domain of logistics. To resolve the lack of consideration of relationships among past benchmarking concepts and the impacts of their managerial factors, as well as to examine the wide range of elements and indicators of IC influencing the sustainable development of organizations, the proposed approach integrated the analytic network process and the concept of thinking and non-thinking assets with the generic benchmarking procedure. This new hybrid method was implemented in four commercial companies in courier service. The proposed method prioritized and identified the magnitudes of the factors focused upon, including the IC elements, and their performance measures by considering the fundamental characteristics of intangible assets. The obtained results highlight that management focuses on the IC of the best performer and other companies. This benchmarked outcome showed gaps and improvement as well as sustainable development opportunities for inferior logistics companies. The improved framework provides more systematic and specific benchmarking processes to consider, obtain, and compare the in-depth details of IC management. Moreover, ours is the first research on benchmarking that specifically focused on IC management in logistics service providers.

scholarly journals Logistics service providers' energy efficiency initiatives for environmental sustainability

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jessica Wehner ◽  
Naghmeh Taghavi Nejad Deilami ◽  
Ceren Altuntas Vural ◽  
Árni Halldórsson
Keyword(s):  
Energy Efficiency ◽  
Sustainable Development ◽  
Environmental Sustainability ◽  
Service Providers ◽  
Maturity Model ◽  
Logistics Industry ◽  
Content Type ◽  
Logistics Service ◽  
Customer Interface ◽  
Logistics Service Providers

PurposeThis paper discusses logistics service providers' (LSPs’) energy efficiency initiatives for sustainable development, both from an evolutionary perspective and based on a framework consisting of actions, processes (i.e. at the operations interface) and services (i.e. at the customer interface).Design/methodology/approachFollowing a qualitative research design, semi-structured interviews were conducted with sustainability managers at LSPs and the data were analysed via inductive coding. Based on the results and the literature, the authors developed a maturity model for LSPs' transitions to environmental sustainability.FindingsLSPs' sustainable development occurs via operational processes, services at the customer interface, and actions that support those processes and services. Energy efficiency efforts are characterised by process depth that helps LSPs to align with their customers' energy efficiency improvement processes. While services related to energy efficiency connect LSPs and their customers, actions in support vary depending on the logistics activities in which LSPs participate.Research limitations/implicationsFurther research is needed to test and verify the maturity model and to clarify the interdependency of its three dimensions.Practical implicationsBy categorising energy efficiency initiatives and proposing a maturity model for LSPs' sustainable development via energy efficiency, the authors have developed a tool for logistics actors to assess their progress towards improved sustainability.Originality/valueThe paper contributes to the literature by providing a three-pillar framework to understand the sustainability transitions of LSPs through energy efficiency. Developing a maturity model using this framework also contributes to the literature with an approach to assess sustainability advancement in the logistics industry.

scholarly journals Changes of Strategic Pricing Policy of Logistics Service Providers in Financial Macroeconomic Instability

2021 ◽  
Vol 11 (12) ◽  
pp. 950-964
Author(s):  
Libor Simek ◽  
Vaclav Cempirek ◽  
Andrej David ◽  
Andrea Galierikova
Keyword(s):  
Economic Crisis ◽  
Complex Analysis ◽  
Service Providers ◽  
Economic Recession ◽  
Pricing Policy ◽  
Strategic Pricing ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Wide Range ◽  
Macroeconomic Instability

This paper aims to examine the influence of macroeconomic instability on the microeconomic environment, especially on financial strategy after the application of strategic pricing policy by providers of logistics services and make recommendations for providers who use pricing as a marketing tool. Special attention is paid to enhancing their competitive position in times of economic crisis. The research is based on an analysis of the situation during the 2008–2009 economic crisis. It is hypothesized that the number of providers who applied a strategic pricing policy after its culmination in 2010 was higher than in 2008 (shortly before the onset of the crisis). The conclusions derived are then transferred to the period of the 2020 coronavirus economic recession under the assumption of the same analogical characteristics of both periods. The paper does not speculate – its purpose is to present a thorough and complex analysis of the situation by employing a wide range of statistical instruments, thereby attaining results of a very high level of statistical reliability. The study has the potential to be a valuable contribution to the literature in its respective field, especially during global anti-Covid measures, which makes the theme of strengthening competitive positions of logistics service providers very topical.

scholarly journals Horizontal logistics collaboration for enhanced supply chain performance: an international retail perspective

2015 ◽  
Vol 20 (6) ◽  
pp. 631-647 ◽  
Author(s):  
Vasco Sanchez Rodrigues ◽  
Irina Harris ◽  
Robert Mason
Keyword(s):  
Supply Chain ◽  
Service Providers ◽  
Third Party ◽  
Supply Chain Performance ◽  
Content Type ◽  
Distribution Costs ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Wide Range ◽  
Stage 1

Purpose – The paper aims to develop a supply chain-driven model horizontal logistics collaboration (HLC). HLC initiatives can fail. To improve the chance of success, a thorough consideration of the potential issues involved, such as seeking supply chain partners’ support, ensuring access to information/data security and assessing whether an HLC model could bring improvements to a wide range of supply chain metrics rather than reductions in distribution costs only, needs to be understood before deciding to proceed with such an initiative. Design/methodology/approach – A two-stage methodology is deployed. As part of Stage 1, a series of 20 semi-structured interviews with senior managers from retailers, retailers’ suppliers and logistics service providers were undertaken. Subsequently, in Stage 2, a focus group with practitioners from retailers and logistics service providers was run to verify the findings gathered during Stage 1. Four elements of a new HLC project being considered are investigated by supply chain champions across the UK Fast-Moving Costumer Goods industry, namely, consideration factors, required synergies, enablers and anticipated output metrics. Findings – When considering whether to embark on an HLC project, the supply chain requirements need to be taken into account and potential supply chain performance benefits projected. The paper identified several consideration factors; synergies and enablers that support the development of HLC projects are identified, such as legislation, trust among partners, common suppliers and delivery bases, capable third party logistics (3PL) and an effective commercial model, including a fair sharing of benefits. Research limitations/implications – The research provides new understanding in accounting for the needs of the supply chain when considering an HLC initiative involving leading players from the retail sector. Practical implications – The importance of taking a supply chain approach when evaluating the feasibility of HLC is demonstrated. HLC arrangements among competing supply chains need to be designed and run by taking account of all supply chain partners, namely, suppliers, 3PLs and customers (in this case, retailers). Originality/value – The contribution is threefold: identification of outset consideration factors, ideal required synergies, actioning enablers and wider supply chain metrics of HLC; development of a supply chain-driven model for HLC, which includes in the decision-making whether or not to adopt a horizontal logistics collaboration model, wide supply chain metrics such as stock levels of finished products and shelf availability, inventory, working and fixed capital, and product waste in addition to distribution costs; and, the proposal of a new definition for HLC which challenges published definitions.

scholarly journals SELECTION OF REVERSE LOGISTICS SERVICE PROVIDER (RLSP) USING ANALYTICAL NETWORK PROCESS (ANP): A CASE STUDY OF AN AUTOMOTIVE COMPANY

2016 ◽  
Vol 8 (1) ◽  
Author(s):  
Arvind Jayant
Keyword(s):  
Service Provider ◽  
Reverse Logistics ◽  
Service Providers ◽  
Analytic Network Process ◽  
Logistics Service ◽  
Logistics Service Provider ◽  
Network Process ◽  
Final Selection ◽  
Selection Of ◽  
Lead Acid

<p>Activities in reverse logistics implementation are practiced extensively by lead acid battery manufacturing industries. One important problem faced by the management in the battery manufacturing industry is the regular supply of spent batteries/ lead from the end users in the supply chain management of battery production. The Analytic Network Process (ANP) based decision model presented in this work structures the problem related to options in selection of a reverse logistics service provider for supply of EOL lead acid batteries in a hierarchical form and links the determinants, dimensions, and enablers of the reverse logistics service provider with alternatives available to the decision maker. A reverse logistics service provider evaluation problem has been formulated that includes two primary tasks: preliminary screening of the RL service providers by a team of managers and an Analytic Network Process (ANP) based model for final selection. The proposed approach, therefore, links the financial and non-financial, tangible and intangible, internal and external factors, thus providing a holistic framework for the selection of an alternative for the reverse logistics operations for EOL batteries. The results of the present work indicate that acceptable cost between the user and the RL service provider companies is the most important determinant which influences the final selection process. This approach also enables the decision-makers to better understand the complex relationships of the relevant attributes in the decision making which may subsequently improve the reliability of the decision.</p>

scholarly journals Trend of BS 8900: 2006 Guidance for Managing Sustainable Development Application in Thai Logistics Service Providers

2014 ◽  
Vol 6 (5) ◽  
pp. 226-233
Author(s):  
Pareeyawadee Ponanake
Keyword(s):  
Sustainable Development ◽  
Logistic Regression ◽  
Service Providers ◽  
Sample Group ◽  
Logistics Service ◽  
Multi Stage ◽  
Logistics Company ◽  
Logistics Service Providers ◽  
Freight Forwarding ◽  
Development Application

The research aimed to study 1) the opinions of Thai logistics provider towards BS8900:2006 Guidance for Managing Sustainable Development and 2) the trend of Thai logistics providers towards the application of BS8900:2006 Guidance for Managing Sustainable Development. Populations were Freight Forwarding service providers on the list of Thailand’s logistics service providers for freight forwarding service and TIFFA including international logistics company i.e. UPS, DHL, TNT and FedEX. The sample groups were random by multi stage sampling. The size of sample group was 168 persons. The research methods were questionnaires which were analyzed by percentage, Mean, Standard Deviation, and inferential statistics perfuming by Logistic Regression. The research found that 1) the opinions of Thai logistics providers towards BS8900:2006 Guidance for Managing Sustainable Development was strongly agreement 2) The probability of application of BS8900:2006 Guidance for Managing Sustainable Development was increased 2.134 times and the accuracy of forecast was 84.5%

A GAP ANALYSIS IN SERVICE QUALITY OF THAI LOGISTICS SERVICE PROVIDERS

2013 ◽  
Author(s):  
Chatwadee Tansakul ◽  
◽  
Jirachai Buddhakulsomsiri ◽  
Thananya Wasusri ◽  
Papusson Chaiwat ◽  
...  
Keyword(s):  
Service Quality ◽  
Gap Analysis ◽  
Service Providers ◽  
Logistics Service ◽  
Logistics Service Providers
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