scholarly journals Exploring the Roles of Self-Efficacy and Technical Support in the Relationship between Techno-Stress and Counter-Productivity

2021 ◽  
Vol 13 (8) ◽  
pp. 4349
Author(s):  
Dae Geun Kim ◽  
Chang Won Lee
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Self Efficacy ◽  
Negative Impact ◽  
Counterproductive Work Behavior ◽  
Technical Support ◽  
Work Behavior ◽  
Positive Effects ◽  
Information And Communication ◽  
The Relationship

Organizational reliance on information and communication technology (ICT) is more likely to induce techno-stress as a detrimental effect, which has a negative impact on productivity. Businesses should make organizational efforts to decrease counter-productivity, a negative effect of techno-stress, to create sustainable productivity by taking advantage of information and communication technology. The purpose of this study was to explore the roles of self-efficacy and technical support as moderating variables in the relationship between techno-stress and counter-productivity. This study selected techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty as the techno-stress measurement variables, as well as counterproductive work behavior (CWB) and innovation resistance as counter-productive measurement variables. In this study, we surveyed 700 people in the IT sector, manufacturing, services, public agencies, and other industries and used regression analysis to analyze the effects of self-efficacy and technical support. As a result of the analysis, techno-overload, techno-invasion, techno-insecurity, and techno-uncertainty have positive effects on CWB and innovation resistance whereas self-efficacy and technical support have moderating effects on techno-stress and counter-productivity by interacting with techno-overload, techno-insecurity, and techno-uncertainty. We suggest measures to strengthen self-efficacy and technical support for mitigating counterproductive work behavior and innovation resistance.

scholarly journals Information and Communication Technology and Growth in the Dominican Republic Microbusinesses

2020 ◽  
Vol 13 (9) ◽  
pp. 129
Author(s):  
Marina Ortiz-Medina ◽  
Gonzalo Maldonado-Guzmán
Keyword(s):  
Dominican Republic ◽  
Information And Communication Technologies ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Communication Technologies ◽  
Literature Information ◽  
Positive Effects ◽  
Information And Communication ◽  
The Relationship ◽  
Business And Management

There is a growing concern on the part of researchers, academics and professionals in business and management sciences, to find those variables that have a greater degree of influence on the level of growth of microenterprises, and within the various existing variables In current literature, information and communication technologies (ICTs) seem to be the variable that generates the most positive effects on microenterprises, both in developed and developing countries. Therefore, the essential objective of this empirical study is to analyze the relationship between the adoption and use of ICTs of microenterprises located in the Dominican Republic and their level of growth, for which a sample of 1,199 microenterprises was considered. The results obtained show that ICTs have a significant positive relationship in the level of microbusiness growth.

scholarly journals The Effect of Customer Perceived Value and E-Service Recovery One-Loyalty with E-Satisfaction and E-Trust as Intervening Variables on E-Commerce Shopee Indonesia Customers in Medan City

2021 ◽  
Vol 8 (11) ◽  
pp. 246-258
Author(s):  
Dewi Kartika ◽  
Amrin Fauzi ◽  
Arlina Nurbaity Lubis
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Recovery ◽  
Perceived Value ◽  
The Internet ◽  
Customer Perceived Value ◽  
The World ◽  
Information And Communication ◽  
The Relationship ◽  
Intervening Variables

The rapid development of information and communication technology is currently having an impact on changes in various fields, one of which is changes in people's lifestyles, including consumption in society. The development of information and communication technology has resulted in easier access for people in the world to access the internet and use it to buying and selling transactions online via the internet. The report Global Web Index notes that Indonesia has a high level of users e-commerce highest in the world and as many as 96% of internet users looking for a product or service to make purchases online. This has resulted in the development of e-commerce in Indonesia and throughout the world which is increasing as a consequence of which the competition is getting harder service providers are e-commerce required to provide the best service in order to increase customer satisfaction and trust so that customers will be loyal to using these services. This can be achieved by paying attention to customer value and corrective actions in an effort to restore service to customers. The purpose of this study was to analyze the effect of customer perceived value and e-service recovery on e-loyalty with e-satisfaction and e-trust as intervening variables. This study uses a quantitative approach by distributing questionnaires to ecommerce Shopee Indonesia customers in Medan City with a total sample of 328 respondents. The sampling technique in this study used non-probability sampling. Data analysis was carried out through SEM-PLS using the SmartPLS program. The results of this study indicate that customer perceived value has a significant effect on e-satisfaction and also e-loyalty. However, customer perceived value has no significant effect on e-trust. The variable e-service recovery directly has a significant effect on e-satisfaction, e-trust, and e-loyalty. E-satisfaction and e-trust cannot mediate the relationship between customer perceived value and e-loyalty, but they are able to mediate the relationship between e-service recovery and e-loyalty. Keywords: Customer perceived value, E-Service Recovery, E-Satisfaction, ETrust, E-Loyalty.

scholarly journals THE ELEMENTS OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN MARKETING ACTIVITIES OF FITNESS SERVICE PROVIDER AND ITS RELATIONSHIP WITH THE BRAND AWARENESS

2019 ◽  
Vol 4 (2) ◽  
pp. 1-3
Author(s):  
Muhammad Nur Fitri Razak
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Service Provider ◽  
Sampling Technique ◽  
Brand Awareness ◽  
Media Richness Theory ◽  
Global Trend ◽  
Information And Communication ◽  
Marketing Activities ◽  
The Relationship

The use information and communication technology (ICT) as a medium for the brand’s marketing activities has becoming a global trend nowadays. The study will look at the relationship between the elements of implication of ICT in brand’s marketing activities fitness service provider to influence the user’s acceptance of the brand. Further, it also tries to identify the popular ICT platforms among the members. This study also examines the relationship between perceived usage and characteristics with the level of brand awareness among the members in the fitness service organization. This study will be using Media Richness Theory (MRT) as a basis of the research variables looking at the relationship in the ICT platforms implementation with the level of brand awareness.  A quantitative method is used in gathering the data where 351 of questionnaire been distributed to the members in Klang Valley. The questionnaires was distributed physically and through online by emailing it to the members. Convenient sampling is been used as the sampling technique in this study. The findings revealed there is a relationship between the perceived usage, characteristics, information richness and message strength with the level of brand awareness through the Pearson’s Correlation Coefficient test. From the findings, it can be concluded that in this industry, constant monitoring is fundamental in the development of ICT technology so that they can bring their brand closer with the members to ensure the brand always relevant in the member’s mind.

scholarly journals Domestikasi Teknologi Informasi dan Komunikasi Keluarga Muslim di Kampung Cyber Surabaya

2019 ◽  
Vol 1 (1) ◽  
pp. 148-158
Author(s):  
Moch. Choirul Arif ◽  
Ries Dyah Fitriyah
Keyword(s):  
Social Interactions ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Negative Impact ◽  
Phenomenological Approach ◽  
Cultural Negotiation ◽  
Parents And Children ◽  
Information And Communication ◽  
And Function ◽  
Meaning And Function

The aim of the research is to explain ; first, the basic argument for household muslims to domesticate information and communication technology. Second, the process of domestication of information technology. The third implication of the domestication of technology and information. This study used descriptive qualitative method with phenomenological approach. The goal is to understand the meaning behind the action naturally. The results of this study are: First, Domestication of the information and communication technology rests on reasoning awareness, that leads to understanding the meaning and function of information and communication technology for them (Purposeful actions). Second.The existence of kampoeng cyber as instrument of the process of domestication of information and communication technology.  Was apparently able to bring parents and children together in cultural negotiation space. The result is a process of aproriation, objectification, incorporation and conversion which accelerate the domestication of information and communication technology. Third, Moslem family awareness of the positive and negative impact that the process of domestication of information and communication technology influences their religious and social interactions. Therefore, the Cyber Kampoeng developed is used a medium of the construction awareness and values inheritance in the next generation.

scholarly journals Can Digitalization Help Deter Corruption in Africa?

2020 ◽  
Vol 20 (68) ◽  
Author(s):  
Rasmané Ouedraogo ◽  
Amadou Sy
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Negative Impact ◽  
Local Level ◽  
Individual Level ◽  
Level Data ◽  
Information And Communication ◽  
The Government ◽  
Submarine Cables ◽  
Use Of Internet

This paper studies the effect of digitalization on the perception of corruption and trust in tax officials in Africa. Using individual-level data from Afrobarometer surveys and several indices of digitalization, we find that an increase in digital adoption is associated with a reduction in the perception of corruption and an increase in trust in tax officials. Exploiting the exogeneous deployment of submarine cables at the local level, the paper provides evidence of a negative impact of the use of Internet on the perception of corruption. Yet, the paper shows that the dampening effect of digitalization on corruption is hindered in countries where the government has a pattern of intentionally shutting down the Internet, while countries that successfully promote information and communication technology (ICT) enjoy a more amplified effect.

scholarly journals Digital Trust Gap

2020 ◽  
Vol 8 (2) ◽  
pp. 94-109
Author(s):  
Gwangjae Kim ◽  
Jee Young Lee
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
National Policy ◽  
Secondary Data ◽  
Internet Usage ◽  
Strongly Correlated ◽  
Content Creation ◽  
Information And Communication ◽  
Types Of Information ◽  
The Relationship

This study examines the relationship between an information and communication technology (ICT) environment developed by strong national policy and the level of user trust in cyberspace in South Korea, using a secondary data analysis of a national survey dataset. We categorised a subsample into the following types of online activities: ‘content creation’, ‘transaction’ and ‘communication’. Each category was analysed by the types of information and the users’ experience while using the internet. The results revealed that the more internet experience a user had, the less they trusted information in cyberspace. In contrast, less experienced users perceived information in cyberspace to be more trustworthy. This was especially evident during transaction and content creation activities. These results differ from existing studies, which showed that developments to the ICT environment with increased internet usage were strongly correlated with increased trust. We present some suggestions drawn from the results of this study that focus on online trust in relation to the ICT environment.  

Linking transformational leadership with employees’ engagement in the creative process

2019 ◽  
Vol 42 (7) ◽  
pp. 837-858 ◽  
Author(s):  
Mohammad Tahlil Azim ◽  
Luo Fan ◽  
Md. Aftab Uddin ◽  
Munshi Muhammad Abdul Kader Jilani ◽  
Sumayya Begum
Keyword(s):  
Developing Countries ◽  
Transformational Leadership ◽  
Organizational Climate ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Creative Process ◽  
Self Efficacy ◽  
Content Type ◽  
Technology Firms ◽  
Information And Communication

Purpose Given that individual creativity is a critical element to achieving organizational competitiveness, the purpose of this study is to attempt to investigate how transformational leadership (TL) drives employee creative process engagement (CPE) by improving their creative self-efficacy (CSE). Design/methodology/approach Analysis has been performed based on 194 responses from information and communication technology firms using a cross-sectional survey design. The study follows a deductive research approach to test the hypotheses. It uses SmartPLS2 and IBM SPSS 21 for a structural equation model. Findings The investigation finds that TL significantly predicts CPE, and CSE partially mediates the TL–CPE relationship. The result demonstrates that TL shapes an organizational climate conducive to the employees’ CPE by building employees’ self-efficacy. Research limitations/implications The study sample was drawn from a single sector of the Bangladeshi economy. The sampling design represents a limitation, for which the findings cannot be broadly generalized. Replications and augmentations of the study in various industrial areas will help test the robustness and generalizability of the discoveries. Practical implications TL and CPE are desirable organizational outcomes across all cultures. From a practical standpoint, the outcomes demonstrate that TL is linked to CPE and CSE among information and communication technology employees. This study extends the appropriateness of CSE into Asian countries. Notably, it provides additional insight into a contemporary TL model that can unequivocally impact leadership development in the Bangladeshi information and communication technology firms. Managers or chief executive officers in the small and medium enterprises are expected to exhibit TL attributes by designing a supportive organizational climate that will motivate employees to exhibit creative activities. Social implications TL transforms employees’ psychological state to get them to engage in creative processes, benefiting the organizational stakeholders by their unconventional creative behavior. The TL-driven innovative outcome through employees’ CPE contributes to the development of social well-being. Originality/value This paper adds significance to the extant literature regarding the determinants of the mediating impact of CSE on TL and CPE from the viewpoints of information and communication technology firms, particularly from developing countries, such as Bangladesh. It also contributes to reconcile the findings of the previous studies around the globe in both developed and developing countries.

Firm Heterogeneity in the Choice of Offshoring: Evidence from Korean Manufacturing Firms

2010 ◽  
Vol 9 (1) ◽  
pp. 157-178 ◽  
Author(s):  
Hea-Jung Hyun
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Firm Heterogeneity ◽  
Global Sourcing ◽  
Foreign Markets ◽  
Firm Level ◽  
Intensity Information ◽  
Level Data ◽  
Information And Communication ◽  
The Relationship

Using firm-level data on offshoring of Korean manufacturers, this paper examines the relationship between firm heterogeneity and the probability of adopting offshoring. The results of the paper suggest that firm productivity may not be an important determinant for Korean firms' offshoring decision. A firm's global sourcing decision may rather depend on other characteristics such as factor intensity, research and development (R&D) intensity, information and communication technology (ICT) level, and affiliation with foreign markets when industry specificity is controlled for.

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