Organization Research Using Design-oriented Research Methods: Case Study on a Holonic Based Crisis Communication Protocol

2019 ◽  
Author(s):  
Levente-Attila Bakos ◽  
Dănuț-Dumitru Dumitrașcu
Keyword(s):  
Research Methods ◽  
Crisis Communication ◽  
Communication Protocol ◽  
Oriented Research ◽  
Organization Research

Logistics Activities in Vietnamese Retail Enterprises: Problems and Solutions

2019 ◽  
Vol 35 (3) ◽  
Author(s):  
Dang Thi Huong ◽  
Vu Thi Minh Hien
Keyword(s):  
Qualitative Research ◽  
Research Methods ◽  
Qualitative Research Methods ◽  
Problems And Solutions

Logistics is one of the important factors to ensure the availability of goods, promote retail businesses to deliver and consume goods quickly. However, logistics in Vietnamese retail businesses is identified to be limited, reducing the efficiency and competitiveness of enterprises. Using qualitative research methods (observation, document synthesis, interview, case study), the paper pointed out some problems in logistics activities of Vietnamese retail businesses; at the same time, analyzed experience in logistic activities of Vinmart store chain. Based on these results, the paper proposed some useful solutions to improve the logistics activities and enhance the competitiveness of Vietnamese retail businesses in the context of integration.

Introduction to Ethnography

2018 ◽  
Author(s):  
Anthony Kwame Harrison
Keyword(s):  
Research Methods ◽  
Participant Observation ◽  
Chicago School ◽  
Research Tradition ◽  
Primary Qualities ◽  
Bronislaw Malinowski ◽  
Bronisław Malinowski ◽  
Oriented Research

This introductory chapter introduces ethnography as a distinct research and writing tradition. The author begins by historically contextualizing ethnography’s professionalization within the fields of anthropology and sociology. While highlighting the formidable influences of, for example, Bronislaw Malinowski and the Chicago school, the author complicates existing understandings by bringing significant, but less-recognized, influences and contributions to light. The chapter next outlines three principal research methods that most ethnographers utilize—namely, participant-observation, fieldnote writing, and ethnographic interviewing. The discussion then shifts from method to methodology to explain the primary qualities that separate ethnography from other forms of participant-observation-oriented research. This includes introducing a research disposition called ethnographic comportment, which serves as a standard for gauging ethnography throughout the remainder of the book. The author presents ethnographic comportment as reflecting both ethnographers’ awarenesses of and their accountabilities to the research tradition in which they participate.

Ethnography

2020 ◽  
pp. 328-358
Author(s):  
Anthony Kwame Harrison
Keyword(s):  
Research Methods ◽  
Research Methodology ◽  
Final Section ◽  
Participant Observation ◽  
Historical Overview ◽  
Research Practice ◽  
General Overview ◽  
Research Tradition ◽  
Field Note ◽  
Oriented Research

This chapter introduces ethnography as a distinct research and writing tradition. It opens with a discussion of ethnography’s current fashionability within transdisciplinary academic spaces and some of the associated challenges. The next section provides a historical overview of ethnography’s emergence as a professionalized research practice within the fields of anthropology and sociology. Focusing on ethnography as a research methodology, the chapter outlines several key attributes that distinguish it from other forms of participant observation–oriented research; provides a general overview of the central paradigms that ethnographers claim and/or move between; and spotlights three principal research methods that most ethnographers utilize—namely, participant observation, field-note writing, and ethnographic interviewing. The final section of the chapter introduces a research disposition called ethnographic comportment, defined as a politics of positionality that reflects both ethnographers’ awarenesses of and their accountabilities to the research tradition they participate in.

scholarly journals Social Media in and Around a Temporary Large-Scale Refugee Shelter in the Netherlands

2021 ◽  
Vol 7 (2) ◽  
pp. 205630512110249
Author(s):  
Peer Smets ◽  
Younes Younes ◽  
Marinka Dohmen ◽  
Kees Boersma ◽  
Lenie Brouwer
Keyword(s):  
Social Media ◽  
The Netherlands ◽  
Crisis Communication ◽  
Asylum Seekers ◽  
Large Scale ◽  
State Policies ◽  
Refugee Crisis ◽  
Top Down ◽  
And Migration

During the 2015 refugee crisis in Europe, temporary refugee shelters arose in the Netherlands to shelter the large influx of asylum seekers. The largest shelter was located in the eastern part of the country. This shelter, where tents housed nearly 3,000 asylum seekers, was managed with a firm top-down approach. However, many residents of the shelter—mainly Syrians and Eritreans—developed horizontal relations with the local receiving society, using social media to establish contact and exchange services and goods. This case study shows how various types of crisis communication played a role and how the different worlds came together. Connectivity is discussed in relation to inclusion, based on resilient (non-)humanitarian approaches that link society with social media. Moreover, we argue that the refugee crisis can be better understood by looking through the lens of connectivity, practices, and migration infrastructure instead of focusing only on state policies.

Rethinking crisis dynamics from the perspective of online publics: A case study of Dolce & Gabbana’s China crisis

2021 ◽  
pp. 2046147X2110268
Author(s):  
Zhuo Ban ◽  
Alessandro Lovari
Keyword(s):  
Public Relations ◽  
Public Sphere ◽  
Crisis Communication ◽  
Chinese Culture ◽  
Communication Strategies ◽  
Interactive Process ◽  
Communicative Behavior ◽  
Media Channels ◽  
Chinese Public

On November 18, 2018, the Italian fashion house Dolce & Gabbana (D&G) released a controversial video on all their social media channels. The video triggered an instant outcry from the general Chinese public, who called the video a racist caricature of Chinese culture. D&G responded to the crisis with several image repair strategies. This study examines D&G’s crisis communication efforts in the wake of this incident. Departing from corporate-oriented perspectives prevalent in the field of public relations, this study employs a dynamic, public-oriented view of crisis communication, which focuses on the dynamic, interactive process of crisis development from the standpoint of the publics. By analyzing communicative behavior on Twitter (an increasingly influential alternative public sphere in China) and in particular, comments and responses toward the crisis communication strategies employed by D&G, we have identified four prominent themes, or ways that publics framed their key messages against the corporation: “Apology not enough”; “Apology done badly”; “Call to unite against D&G”; and “Sarcasm, mockery, and abuse.” And they can be interpreted as a number of crisis communication strategies of the global, online publics. Based on our analysis of the D&G case, we discuss the theoretical implications of a dynamic, public-oriented perspective (DPOP) on crisis communication, highlighting its key areas of difference from the corporate-oriented perspective (COP).

scholarly journals Maple Leaf Foods: Crisis and Containment Case Study

2010 ◽  
Vol 1 (1) ◽  
pp. 47 ◽  
Author(s):  
Gwyneth V.J. Howell ◽  
Rohan Miller
Keyword(s):  
Crisis Communication ◽  
Health And Safety ◽  
Communication Strategy ◽  
Organisational Values

Crises can impact an organisation’s viability, credibility and reputation. Communication can preserve and protect the valuable reputation of an organisation, by demonstrating an acceptance of responsibility for the crisis and addressing victim concerns. The research illustrates that Maple Leaf Food’s crisis communication strategy was effectual and in supported to its purported organisational values as an organisation focused on health and safety. This case highlights why it is crucial for organisations to develop and apply a cohesive crisis communication strategy.

scholarly journals Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

2016 ◽  
Vol 6 (1) ◽  
pp. 100
Author(s):  
Xueyu Wang
Keyword(s):  
Crisis Communication ◽  
The Public ◽  
Rhetorical Appeals ◽  
Discursive Resources

<p>This study focuses on the rhetorical appeals in post-crisis communication, and analyzes the influence of dynamically changing context on the speakers’ choice of rhetorical means. Aristotle’s three important rhetorical appeals-ethos, pathos and logos are investigated in the transcript of 14 press conferences handling Tianjin blasts. The changes in speakers’ rhetorical appeals are explored in relation to the changing context in the evolving crisis. In post-crisis press conferences, the speakers most frequently used appeals to ethos and pathos to persuade. Specifically, when appealing to ethos, the speakers usually manipulated discursive resources to construct their credibility, expertise, and similarity with the audience; when appealing to pathos, such emotions of the public as the feelings of depression, need for appreciation, and expectation for a thorough investigation of the blasts were addressed. In addition, as the crisis unfolded, the context for communication was dynamically changing. There was a tendency for speakers to adapt their rhetorical appeals to the dynamically changing context.</p>

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