scholarly journals MANAJEMEN PELAYANAN ISLAMI DALAM MENINGKATKAN KEPUASAN KONSUMEN DI TOKO ALFA BAROKAH KECAMATAN GAYAM KABUPATEN SUMENEP

2021 ◽  
Vol 2 (2) ◽  
pp. 127-143
Author(s):  
Santi Ekawati ◽  
A. Muhyiddin Khotib
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Service Providers ◽  
Business Management ◽  
Weather Factors ◽  
Inhibiting Factor ◽  
Good Customer Service ◽  
The Creation

The creation of consumer or customer satisfaction can make a harmonious relationship between service providers and customers. Since the establishment of the Alfa Barokah store, the needs of the community on the island of Sapudi have begun to be easy and easy to shop in meeting their daily needs. Provide and serve all the needs of the community in order to obtain financial and strengthen business management that is oriented towards service and obtaining halal profits, providing good customer service, providing all products for consumer needs. The discussion in this study is as follows: How is Islamic Management in increasing customer satisfaction at the Alfa Barokah store, Gayam District, Sumenep Regency? And what are the inhibiting and supporting factors in increasing customer satisfaction at the Alfa Barokah store, Gayam District, Sumenep Regency? Based on the results of research and studies that have been carried out by researchers, it shows that 1) Alfa Barokah Stores have treated consumers Islamically such as applying smiles, greetings and greetings to customers, paying attention to appearance and keeping clothes neat, having good and polite employees, providing some facilities and infrastructure and also respects customers like a king. 2) The inhibiting factor for the Alfa Barokah store is the slow delivery of goods due to weather factors. While the supporting factor is applying the attitude of Compliance, Reability, Empathy to customers.

scholarly journals The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital

2018 ◽  
Vol 150 ◽  
pp. 05087
Author(s):  
Novalia Agung W. A.
Keyword(s):  
Customer Satisfaction ◽  
Interpersonal Communication ◽  
Customer Service ◽  
Private Hospital ◽  
Quantitative Approach ◽  
Perspective Theory ◽  
Loyal Customer ◽  
Good Customer Service ◽  
Theory Of Value ◽  
The Impact

Customer Service has a considerable role. In order to retain the loyal customer, their attitude should be friendly, courteous, patient, and willing to listen to what customer said. Good Customer Service should create customer satisfaction for it is the presence of customer determines the existence of the company. This condition is also true for hospital as it is the case of Sari Asih Hospital in Ciledug, Indonesia. Sari Asih Hospital is a private hospital whose average patients are more than 700 patients monthly. This study assume that the interpersonal communication might be the cause. In constructing the argument, this paper will use the Humanistic Perspective Theory and the Theory of Value Expectancy. Quantitative approach will be the method and the survey will use the accident sampling among customers. It was found that the Impact of Interpersonal Communication Sari Asih Hospital toward Customer Satisfaction is has possitive effect.

scholarly journals Providing Excellent Consumer Service Is Therapeutic: Insights from an Implicit Association Neuromarketing Study

2019 ◽  
Vol 9 (10) ◽  
pp. 109 ◽  
Author(s):  
Gemma Anne Calvert ◽  
Abhishek Pathak ◽  
Lim Elison Ai Ching ◽  
Geraldine Trufil ◽  
Eamon Philip Fulcher
Keyword(s):  
Customer Service ◽  
Service Providers ◽  
Retention Rates ◽  
Affective Priming ◽  
Implicit Associations ◽  
Staff Retention ◽  
Good Customer Service ◽  
Positive Feelings ◽  
The Moment ◽  
The Impact

This paper reports the results of a combined biometric and implicit affective priming study of the emotional consequences of being the provider or receiver of either positive or negative customer service experiences. The study was conducted in two stages. Study 1 captured the moment-by-moment implicit emotional and physiological responses associated with receiving and providing good customer service. Study 2 employed an affective priming task to evaluate the implicit associations with good and poor customer service in a large sample of 1200 respondents across three Western countries. Our results show that both giving and receiving good customer service was perceived as pleasurable (Study 1) and at the same time, was implicitly associated with positive feelings (Study 2). The authors discuss the implications of the research for service providers in terms of the impact of these interactions on employee wellbeing, staff retention rates and customer satisfaction.

scholarly journals Customer Loyalty In Indonesian’s Telecommunication Industry

2019 ◽  
Vol 9 (1) ◽  
pp. 4571-4577
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Customer Loyalty ◽  
Service Providers ◽  
Telecommunications Industry ◽  
Technological Factors ◽  
Financial Factors ◽  
Service Factors ◽  
Major Data ◽  
Structured Questionnaire

The study seekss to determine factors that affect customer satisfaction towards their loyalty in Indonesian telecommunications industry. The research seeks to find out how the influence of financial factors, Technology Factors and Customer Service Factors are on Customer Satisfaction and the influence of financial factors, Technology Factors and Customer Service Factors on Customer Loyalty directly or indirectly. The sources of data used in the article are major data and minor data. The major data were attained from a structured questionnaire. The questionnaire was opened online and the total respondents obtained were 160 respondents and they were valid. The results of this questionnaire indicate that the factors that influence Customer Satisfaction, namely, financial factors, technological factors and customer service factors also affect Customer Loyalty to telecommunications service providers in Indonesia. This study found that Financial Factors, Technology Factors and Customer Service Factors had a prospective influence on Customer Satisfaction, Customer Satisfaction had a determining relationship with Customer Loyalty and it was found that indirectly Financial Factors and Technology Factors through Customer Customer Satisfaction had a determining influence on Customer Loyalty whereas Customer Service Factor did not.

scholarly journals Methodological questions of the process structure benchmarking analyses planned in relation to the international Airport of debrecen

2014 ◽  
pp. 147-154
Author(s):  
Brigitta Palatinus
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Passenger Traffic ◽  
International Airport ◽  
The Creation ◽  
Process Structure ◽  
Satisfaction With Services

From June 2012 continuous traffic has begun between London Luton and Debrecen at the International Airport of Debrecen, which is considered a milestone in the growth of passenger traffic. The goal of this research is to demonstrate the fact that growt of passengers depends, on the visitors satisfaction with services used by them. The research of the customer service requires to develop process structure that includes the services used by the passengers from arriving at the airport to leaving the airport. A process structure like this allows us to carry out a benchmarking method to compare the passaenger services of other cities. To build up a structure we have to make segmentation according to the travellers’ motivation because they use different services according to their motivation. A questionnaire of customer satisfaction will be presented which results are the basis of the creation of benchmarking and creation of process structures.

Customer Relations

2020 ◽  
pp. 145-164
Author(s):  
Philippe D’Iribarne ◽  
Sylvie Chevrier ◽  
Alain Henry ◽  
Jean-Pierre Segal ◽  
Geneviève Tréguer-Felten
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Social Relations ◽  
Customer Relations ◽  
Cultural Background ◽  
Business Success ◽  
Business Transactions ◽  
Good Customer Service ◽  
Cultural Marketing ◽  
Business To Business

Everywhere customer satisfaction is crucial to business success. As a result, cross-cultural marketing has extensively studied the specific cultural expectations of customers regarding products and services. It has also investigated the influence of cultures on negotiation processes, especially in business-to-business transactions. However, the literature has overshadowed that what customer relations mean and how they are maintained vary across cultures. Three examples from China, France, and Côte d’Ivoire respectively illustrate different conceptions of customer relations. In each country, relations to customers make sense according to the prevailing forms of social relations. Providing, as well as obtaining, good customer service in each context requires an understanding of that specific cultural background.

scholarly journals Industry 4.0 for Managing Logistic Service Providers Lifecycle

2019 ◽  
Vol 301 ◽  
pp. 00014
Author(s):  
Sunida Tiwong ◽  
Erwin Rauch ◽  
Zuzana Šoltysová ◽  
Sakgasem Ramingwong
Keyword(s):  
Customer Satisfaction ◽  
Real Time ◽  
Customer Service ◽  
Industry 4.0 ◽  
Service Providers ◽  
Big Data Analytics ◽  
Global Market ◽  
Life Assessment ◽  
Service Companies ◽  
Logistics Service

Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.

Marketing a technical business

2003 ◽  
Vol 3 (1-2) ◽  
pp. 433-440 ◽  
Author(s):  
P. Karbowiak
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Best Practice ◽  
Service Providers ◽  
Natural Monopoly ◽  
Water Utilities ◽  
Management Tool ◽  
Service Companies ◽  
Professional Market ◽  
Satisfaction Analysis

Until recently most water utilities have operated as a public service. The market is still predominantly a natural monopoly. The significant infrastructure requirements militate against service duplication and competition. Generally customers do not have the option of changing service providers. With the arrival of competition policy, water utilities have initiated some customer service programmes. However, the driver for this change has been the reporting requirements of the regulator rather than customer focused imperatives. However, there are benefits for water service companies to conduct professional market research focused on customer satisfaction. This paper reviews the concepts of market customer satisfaction analysis. It discusses the shortfalls of generic methodologies which focus on the performance of the service provider rather than the needs and expectations of the customer. The application of Benchmarking or Best Practice, is also reviewed within this context. A conclusion of this paper is that the application of focused, professional customer satisfaction analysis is an effective quality management tool and leads to a better understanding of water services customers’ needs and expectations. The outcome is more effective application of customer service resources, enhanced community perceptions and the achievement of higher levels of customer satisfaction.

scholarly journals IPTEKS PELAYANAN PRIMA TERHADAP KINERJA BAGIAN KEUANGAN ATAS KLAIM DANA PENSIUN PT TASPEN (PERSERO) CABANG MANADO

2018 ◽  
Vol 2 (02) ◽  
Author(s):  
Mutia Larasati S. Midu ◽  
Sherly Pinatik
Keyword(s):  
Customer Satisfaction ◽  
Financial Performance ◽  
Old Age ◽  
Customer Service ◽  
Social Insurance ◽  
Pension Fund ◽  
Insurance Companies ◽  
Good Service ◽  
Good Customer Service

PT TASPEN (Persero) Manado Branch is a State-owned business entity whose task is to manage social insurance programs which in this case handle the pension fund and old age savings program. Then, in its service, PT TASPEN (Persero) certainly requires the existence of procedures that are implemented in order to achieve customer satisfaction. Good service in insurance companies is certainly very influential on the assessment of financial performance and the existence of companies in shutter outside the company. Influence on financial performance because in the implementation of its main duties the part that regulates the problem of claiming funds is the field of services and benefits, where the fields are directly related to customers. So it is very important that there is good customer service so that it can carry out its duties and responsibilities in accordance with the objectives of the company, which is to become a trusted, clean and healthy pension and THT social insurance provider.Keywords : Insurance, pension fund, Costumer Service

scholarly journals Improving Entrepreneurial Innovations for Sustaining Small Medium Hospitality Industry Growth in Ghana

2017 ◽  
Vol 5 (1) ◽  
pp. 224-228
Author(s):  
Adelaide Spio-Kwofie ◽  
Hu Xuhua ◽  
Michael Addai ◽  
Henry Asante-Antwi
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Hospitality Industry ◽  
Business Environment ◽  
Industry Growth ◽  
Customer Needs ◽  
Good Customer Service

This study talks about improving entrepreneurial innovations of small medium hospitality industry (SMHI) in other to sustain it growth in Ghana. Successful stories about SMEs exist but are rare and this causes pauses for concern. Many researchers have established that innovations bring several benefits in countries that are industrialized. Responses from SMHI managers/owners indicate they totally agree small medium hospitality industry is better in relation to one's determination to introduces new service styles and product, good customer service, innovative in selling/ marketing and confidence in trying new service styles. We therefore, recommend management step up their innovative abilities by taking pride in customer needs /customer satisfaction as this will earn small medium hotels new and repeat customers in a highly perishable and competitive business environment.

Sign in / Sign up

Export Citation Format

Share Document