scholarly journals GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PERAWATAN GIGI DAN MULUT DI PUSKESMAS BAHU

e-GIGI ◽  
2014 ◽  
Vol 2 (2) ◽  
Author(s):  
Mariane Sembel ◽  
Henry Opod ◽  
Bernart S. P. Hutagalung
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Dental Care ◽  
Physical Appearance ◽  
Likert Scale ◽  
Health Centers ◽  
Medical Services ◽  
Perceptions Of Care

Abstract: Patient satisfaction with dental care is a comparison between the perceptions of care received by expectations before getting treatment. The study in Bahu Health centers based on seven dimensions of service quality is the guarantee, empathy, reliability, responsiveness, physical appearance, medical services and professionalism using Likert scale. The study was descriptive with a sample of 48 people. How sampling is total sampling. Results showed patient satisfaction with dimensions of guarantee 80,9% very satisfied with the category. On the dimension of empathy showed 86,4% of patients very satisfied. On the dimension of reliability showed 84,5% of patients very satisfied. On the dimension of responsiveness showed 84,1% of patients very satisfied. On the dimension of physical appearance showed 80,7% of patients very satisfied. On the dimension of medical services showed 89,1% of patients very satisfied. On the dimension of professionalism showed 91,6% of patients very satisfied. Based results of patient satisfaction with dental care in Bahu Health centers based on seven dimensions showed rate index 85,32% of patients very satisfied. Keywords: Patient satisfaction, Dental care and oral.    Abstrak: Kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut merupakan perbandingan antara persepsi terhadap pelayanan yang diterima dengan harapannya sebelum mendapatkan pelayanan. Penelitian ini dilaksanakan di Puskesmas Bahu berdasarkan tujuh dimensi mutu pelayanan yaitu jaminan, empati, kehandalan, daya tanggap, tampilan fisik, pelayanan medis dan profesionalisme berdasarkan skala Likert. Jenis penelitian yaitu deskriptif dengan jumlah sampel 48 orang. Cara pengambilan sampel yaitu total sampling. Hasil penelitian menunjukkan kepuasan pasien terhadap dimensi jaminan sebesar 80,9% dengan kategori sangat puas. Pada dimensi empati menunjukkan 86,4% pasien merasa sangat puas. Pada dimensi kehandalan menunjukkan 84,5% pasien merasa sangat puas. Pada dimensi daya tanggap menunjukkan 84,1% pasien merasa sangat puas. Pada dimensi tampilan fisik menunjukkan 80,7% pasien merasa sangat puas. Pada dimensi pelayanan medis menunjukkan 89,1% pasien merasa sangat puas. Pada dimensi profesionalisme 91,6% pasien merasa sangat puas. Berdasarkan hasil penelitian tentang kepuasan pasien terhadap perawatan gigi dan mulut di Puskesmas Bahu ditinjau dari dimensi pelayanan menunjukkan indeks rata-rata sebesar 85,32% dengan kategori sangat puas. Kata kunci: kepuasan pasien, perawatan gigi dan mulut.

Perceptions of care quality and the effect on patient satisfaction

2016 ◽  
Vol 33 (8) ◽  
pp. 1202-1229 ◽  
Author(s):  
Dana M. Johnson ◽  
Roberta S. Russell ◽  
Sheneeta W. White
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Multiple Regression ◽  
Paired Comparison ◽  
Time Frame ◽  
Care Quality ◽  
Content Type ◽  
Time Period ◽  
The Impact ◽  
Perceptions Of Care

Purpose This research models the impact of patient perceptions of care quality on overall patient satisfaction in a rural healthcare organization over a three-year time period. The purpose of this paper is to determine if the factors that influence perceptions of service quality change over time and if the change affects overall patient satisfaction. Design/methodology/approach Data were collected for three fiscal years (2012-2014) using a 36-question, Likert-scaled attitudinal survey. Multiple regression analysis was performed to identify which constructs of five different service quality dimensions were statistically significant in predicting overall patient satisfaction. Paired comparison of means and ANOVA F-tests highlighted significant differences across years and demographics. Findings Multiple regression models of overall patient satisfaction over a three-year time period had significant repeat variables, indicating salience of the dimensions and constructs of service quality that predict patient satisfaction. However, some dimensions of service quality did not remain significant from one year to another, indicating there may be a gap in the patient service cycle over an extended time frame. Originality/value This paper explored the sequential relationship between patient satisfaction survey data and perceptions of service quality over a multi-year time frame. The research focussed on outpatient medical clinics, while the majority of previous studies have focussed on acute care or inpatient stays. A longitudinal study is especially relevant for outpatient clinics where continuity of care is important.

scholarly journals Patient satisfaction against the quality of dental health services at dental polyclinic of Tenriawaru General Hospital in Bone Regency

2016 ◽  
Vol 1 (3) ◽  
pp. 177 ◽  
Author(s):  
Fuad H. Akbar ◽  
Rini Pratiwi
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Dental Health ◽  
Physical Appearance ◽  
Medical Services ◽  
Research Subjects ◽  
Five Dimensions ◽  
Dental Health Services

Patient satisfaction against the quality of dental health serviceswas a comparison between the perception of care received by expectation before getting treatment. The Research was conducted at Tenriawaru General Hospital in Bone Regency based on the five dimensions of service quality, they were the assurance, empathy, responsiveness, physical appearance, and medical services by using Likert scale. The study was descriptive with a sample of 65 people. The research subjects were all visitors (patient) Dental Polyclinic of Tenriawaru General Hospital in Bone Regency. Results showed patient satisfaction on dimensions of assurance 84.6% falling into the category satisfied. On the dimensions of empathy showed 81.5% of patients satisfied. On the dimensions of responsiveness showed 36.9% of patients satisfied. On the dimensions of physical appearance showed 84.6% of patients satisfied. On the dimensions of medical services showed 72.3% of patients satisfied. Based on the result of patient satisfaction against the quality of dental health services at the Dental Polyclinic of Tenriawaru General Hospital in Bone Regency which reviewed from five dimensions showed patients satisfied against the quality of dental health services at Tenriawaru General Hospital in Bone Regency.

Exploring the Relationship between Service Quality of Private Hospitals and Patient Loyalty from the Perspective of Health Service

2020 ◽  
Author(s):  
Yubing GUO ◽  
Ye ZHOU ◽  
Xin XING ◽  
Xiaoqin LI
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Medical Service ◽  
Rapid Development ◽  
Perceived Value ◽  
Medical Services ◽  
Private Hospitals ◽  
Mediating Role ◽  
Patient Loyalty

Background: With increasing demands for medical treatment and healthcare, private hospitals have enjoyed rapid development, and the quality and satisfaction ratings of their medical services have gradually become hotspot issues. We aimed to investigate the influencing mechanisms of medical service quality, patient perceived value, patient satisfaction, and patient loyalty. Methods: On the basis of improved patient perceived value, service satisfaction, and loyalty scales, a questionnaire survey was conducted among 300 patients in 15 private hospitals in China. The action mechanisms of medical service quality, patient perceived value, patient satisfaction, and patient loyalty were verified via SPSS 22.0 and AMOS 20.0 statistical software. Results: The service quality of private hospitals was positively correlated with patient perceived value, patient satisfaction and patient loyalty. Patient perceived value was positively correlated with patient satisfaction. Patient perceived value, as well as patient satisfaction was positively correlated with patient loyalty. Patient perceived value and patient satisfaction play a mediating role between medical service quality and patient loyalty. Patient perceived value and patient satisfaction play a chain mediating role between medical service quality and patient loyalty. Conclusion: 1) Improving medical service quality is the main path to acquire patient loyalty for private hospitals. 2) When accepting high-quality medical services, patients will think that the cost paid is reasonable, and their satisfaction with private hospitals will consequently increase. 3) As patient satisfaction with private hospitals is elevated to a certain degree, they become increasingly willing to choose these hospitals again and recommend them to others.  

PATIENT SATISFACTION TOWARDS MEDICAL SERVICES OF COMMUNE HEALTH CENTERS IN THUA THIEN HUE PROVINCE

2016 ◽  
pp. 117-123
Author(s):  
Thi Huyen Trang Nguyen ◽  
Minh Tam Nguyen
Keyword(s):  
Patient Satisfaction ◽  
Medical Service ◽  
Cross Sectional Study ◽  
Health Centers ◽  
Medical Services ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Primary Care Settings ◽  
Key Words Patient Satisfaction

Background: Patient satisfaction is generally considered as an indicator to improve the quality of health services. Most studies on patients satisfaction in Vietnam were carried out in hospital settings while limited studies conducted in primary care settings. This study aimed to evaluate the clients’ satisfaction towards medical services of some commune health centers in Thua Thien Hue Province, Vietnam. Method: A cross-sectional study was conducted on a random sample of 300 participants recruited from the list of patients using medical services in four commune health centers. The questionnaire covers five dimensions of patient satisfaction with a standardized Likert scale of 1-5 points; the higher the score, the higher the satisfaction with the service offered. Results: A high percentage of participants (92.7%) were satisfied with medical service. The overall mean satisfaction with medical service was 3.62 out of 5 points. There were significant differences in scores of accessibility; communication skills, behaviors and attitudes of medical staffs; the results of medical service provided and the general satisfaction when comparing the rural (n=150) and the urban (n=150) areas. Conclusions: The findings showed a high proportion of participants satisfied with medical services at commune health centers in Thua Thien Hue province while suggested several points to improve the medical services and increase the patient satisfaction. Key words: patient satisfaction, primary health care, medical service, commune health stations

scholarly journals The Effect of Service Quality and Medical Environment Towards Patients’ Satisfaction in the Medical Industry in China

2020 ◽  
Vol 12 (2) ◽  
pp. 72
Author(s):  
Mandy Mok Kim Man ◽  
Yace Chen
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health System ◽  
Medical Industry ◽  
Medical Services ◽  
Patients Satisfaction ◽  
Medical Environment ◽  
Medical Market

In recent years, the medical and health system face the stern competition of medical market and patients have more choices to choose the medical services that they want. Improving patients’ satisfaction has become the overall development of hospitals and it is one of the important contents to increase the competitiveness of the markets. This paper provides a further understanding about patient satisfaction by examining the determinants of patients’ satisfaction in the medical industry in China. Service quality and quality of medical environment were tested towards patients’ satisfaction. The results show that quality of service and medical environment have significant positive impacts on patient satisfaction.

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

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