scholarly journals Impact of Customer Feedback System using Machine Learning Algorithms for Sentiment Mining

2020 ◽  
Vol 9 (4) ◽  
pp. 1475-1483
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Machine Learning Algorithms ◽  
Support Vector ◽  
Product Reviews ◽  
Machine Learning Classification ◽  
Customer Feedback ◽  
Specificity And Sensitivity ◽  
Sentiment Mining

The process of discovering and analyzing the customer feedback using Natural Language Processing (NLP) is said to be sentiment analysis. Based on the surge over the concept of rating level in sentiment analysis, sentiment is utilized as an attribute for certain aspects or features that get expressed and more attention are provided to the problem of detecting the customer reviews. Despite the wide use and popularity of some methods, a better technique for identifying the polarity of a text data is hard to find. Machine learning has recently attracted attention as an approach for sentiment analysis. This work extends the idea of evaluating the performance of various Machine Learning (ML) classifiers namely logistic regression, Naive Bayes, Support Vector Machine (SVM) and Neural Network (NN).To show their effectiveness in sentiment mining of customer product reviews, the customer feedback has been collected from Grocery and Gourmet Food. Nearly 90 thousands customers feedback reviews of various product related categories namely Product ID, rating, review test, review time reviewer ID and reviewer name are used in this analysis. The performance of the classifiers is measured in terms of accuracy, specificity and sensitivity. From the experimental results, the better machine learning classification algorithm is proposed for sentiment mining using online shopping customer review data.

scholarly journals Feature-Based Opinion Mining and Managed Machine Learning with Sentiment Classification Models

2019 ◽  
Vol 9 (2) ◽  
pp. 3992-3998
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Opinion Mining ◽  
Machine Learning Algorithms ◽  
Support Vector ◽  
K Nearest Neighbors ◽  
Data Intensive ◽  
Learning Tasks ◽  
Feature Based

Sentiment Analysis is individuals' opinions and feedbacks study towards a substance, which can be items, services, movies, people or events. The opinions are mostly expressed as remarks or reviews. With the social network, gatherings and websites, these reviews rose as a significant factor for the client’s decision to buy anything or not. These days, a vast scalable computing environment provides us with very sophisticated way of carrying out various data-intensive natural language processing (NLP) and machine-learning tasks to examine these reviews. One such example is text classification, a compelling method for predicting the clients' sentiment. In this paper, we attempt to center our work of sentiment analysis on movie review database. We look at the sentiment expression to order the extremity of the movie reviews on a size of 0(highly disliked) to 4(highly preferred) and perform feature extraction and ranking and utilize these features to prepare our multilabel classifier to group the movie review into its right rating. This paper incorporates sentiment analysis utilizing feature-based opinion mining and managed machine learning. The principle center is to decide the extremity of reviews utilizing nouns, verbs, and adjectives as opinion words. In addition, a comparative study on different classification approaches has been performed to determine the most appropriate classifier to suit our concern problem space. In our study, we utilized six distinctive machine learning algorithms – Naïve Bayes, Logistic Regression, SVM (Support Vector Machine), RF (Random Forest) KNN (K nearest neighbors) and SoftMax Regression.

scholarly journals Sentiment Analysis on Social Media Big Data With Multiple Tweet Words

2019 ◽  
Vol 8 (10) ◽  
pp. 3429-3434 ◽  
Keyword(s):  
Machine Learning ◽  
Social Media ◽  
Big Data ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Sentiment Classification ◽  
Support Vector ◽  
Decision Tree Classifier ◽  
Machine Learning Classification ◽  
Tree Classifier

The main objective of this paper is Analyze the reviews of Social Media Big Data of E-Commerce product’s. And provides helpful result to online shopping customers about the product quality and also provides helpful decision making idea to the business about the customer’s mostly liking and buying products. This covers all features or opinion words, like capitalized words, sequence of repeated letters, emoji, slang words, exclamatory words, intensifiers, modifiers, conjunction words and negation words etc available in tweets. The existing work has considered only two or three features to perform Sentiment Analysis with the machine learning technique Natural Language Processing (NLP). In this proposed work familiar Machine Learning classification models namely Multinomial Naïve Bayes, Support Vector Machine, Decision Tree Classifier, and, Random Forest Classifier are used for sentiment classification. The sentiment classification is used as a decision support system for the customers and also for the business.

scholarly journals Sentiment Analysis on Social Media using Machine Learning Approach

2021 ◽  
Author(s):  
Erick Omuya ◽  
George Okeyo ◽  
Michael Kimwele
Keyword(s):  
Machine Learning ◽  
Social Media ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Machine Learning Algorithms ◽  
Machine Learning Techniques ◽  
Support Vector ◽  
Learning Approach ◽  
K Nearest Neighbor ◽  
Machine Learning Approach

Social media has been embraced by different people as a convenient and official medium of communication. People write messages and attach images and videos on Twitter, Facebook and other social media which they share. Social media therefore generates a lot of data that is rich in sentiments from these updates. Sentiment analysis has been used to determine opinions of clients, for instance, relating to a particular product or company. Knowledge based approach and Machine learning approach are among the strategies that have been used to analyze these sentiments. The performance of sentiment analysis is however distorted by noise, the curse of dimensionality, the data domains and size of data used for training and testing. This research aims at developing a model for sentiment analysis in which dimensionality reduction and the use of different parts of speech improves sentiment analysis performance. It uses natural language processing for filtering, storing and performing sentiment analysis on the data from social media. The model is tested using Naïve Bayes, Support Vector Machines and K-Nearest neighbor machine learning algorithms and its performance compared with that of two other Sentiment Analysis models. Experimental results show that the model improves sentiment analysis performance using machine learning techniques.

scholarly journals BUYER RATING AND SENTIMENT ANALYSIS USING DISCRIMINATORY SUPPORT VECTOR MACHINE (SVM)

2021 ◽  
Keyword(s):  
Machine Learning ◽  
Support Vector Machine ◽  
Opinion Mining ◽  
Marketing Strategies ◽  
Machine Learning Algorithms ◽  
Support Vector ◽  
Product Reviews ◽  
Purchase Decisions ◽  
Customer Reviews ◽  
Customer Feedback

This substantial issue is increasingly important in business and culture. It presents many challenging research scenarios but guarantees a relevant insight for everybody interested in view evaluation and social networking analysis. This paper's key aim is to detect sentiment polarity such as positive, negative, and emoji representation with customer feedback on various products. Opinion mining from e-commerce sites has a significant part in making purchase decisions and founders to boost their product and marketing strategies. But, it becomes very difficult for the clients to understand and assess the product's actual view manually. Because of this, we need an automated way. The majority of the researchers used machine learning algorithms to do an automated representation of phrase embedding. Among the popular techniques in machine learning has been used the support vector machine (SVM). The weighted support vector machine (WSVM) is the improved version for the standard SVM to grow the outlier sensitivity issue. In this paper, the word2Vec version uses to extract the attributes from customer reviews in WSVM based on opinion analysis of product reviews in E-commerce websites. The experiment result shows that the suggested WSVM can works better on the opinion classification job doing any version applied.

scholarly journals Sentiment Analysis of Customer Product Reviews using deep Learning and Compare with other Machine Learning Techniques

2021 ◽  
Vol 9 (VII) ◽  
pp. 233-239
Author(s):  
Amit Purohit
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Opinion Mining ◽  
Machine Learning Techniques ◽  
Support Vector ◽  
Product Reviews ◽  
Product Analysis ◽  
Learning Techniques ◽  
Machine Learning Approach

Sentiment analysis is defined as the process of mining of data, view, review or sentence to Predict the emotion of the sentence through natural language processing (NLP) or Machine Learning Techniques. The sentiment analysis involve classification of text into three phase “Positive”, “Negative” or “Neutral”. The process of finding user Opinion about the topic or Product or problem is called as opinion mining. Analyzing the emotions from the extracted Opinions are defined as Sentiment Analysis. The goal of opinion mining and Sentiment Analysis is to make computer able to recognize and express emotion. Using social media, E-commerce website, movies reviews such as Face book, twitter, Amazon, Flipkart etc. user share their views, feelings in a convenient way. Sentiment analysis in a machine learning approach in which machines classify and analyze the human’s sentiments, emotions, opinions etc. about the products. Out of the various classification models, Naïve Bayes, Support Vector Machine (SVM) and Decision Tree are used maximum times for the product analysis. The proposed approach will do better result as compare to other machine learning techniques.

scholarly journals Supervised Machine Learning Algorithms for Sentiment Analysis of Bangla Newspaper

2021 ◽  
Vol 11 (2) ◽  
pp. 15-23
Author(s):  
Sabrina Jahan Maisha ◽  
Nuren Nafisa ◽  
Abdul Kadar Muhammad Masum
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Nearest Neighbor ◽  
Online News ◽  
Machine Learning Algorithms ◽  
Supervised Machine Learning ◽  
Support Vector ◽  
K Nearest Neighbor ◽  
Aged People

We can state undoubtedly that Bangla language is rich enough to work with and implement various Natural Language Processing (NLP) tasks. Though it needs proper attention, hardly NLP field has been explored with it. In this age of digitalization, large amount of Bangla news contents are generated in online platforms. Some of the contents are inappropriate for the children or aged people. With the motivation to filter out news contents easily, the aim of this work is to perform document level sentiment analysis (SA) on Bangla online news. In this respect, the dataset is created by collecting news from online Bangla newspaper archive.  Further, the documents are manually annotated into positive and negative classes. Composite process technique of “Pipeline” class including Count Vectorizer, transformer (TF-IDF) and machine learning (ML) classifiers are employed to extract features and to train the dataset. Six supervised ML classifiers (i.e. Multinomial Naive Bayes (MNB), K-Nearest Neighbor (K-NN), Random Forest (RF), (C4.5) Decision Tree (DT), Logistic Regression (LR) and Linear Support Vector Machine (LSVM)) are used to analyze the best classifier for the proposed model. There has been very few works on SA of Bangla news. So, this work is a small attempt to contribute in this field. This model showed remarkable efficiency through better results in both the validation process of percentage split method and 10-fold cross validation. Among all six classifiers, RF has outperformed others by 99% accuracy. Even though LSVM has shown lowest accuracy of 80%, it is also considered as good output. However, this work has also exhibited surpassing outcome for recent and critical Bangla news indicating proper feature extraction to build up the model.

Design of text sentiment analysis tool using feature extraction based on fusing machine learning algorithms

2020 ◽  
pp. 1-9
Author(s):  
P. Ajitha ◽  
A. Sivasangari ◽  
R. Immanuel Rajkumar ◽  
S. Poonguzhali
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Learning Algorithm ◽  
Machine Learning Algorithms ◽  
Analysis Tool ◽  
Sentiment Mining ◽  
Processing Techniques ◽  
Text Sentiment Analysis ◽  
Insight Into

Text Sentiment Analysis is a system where text feeling polarity is positive or negative or neutral from a series of texts or documents or public opinions on a particular product or general subject. Using machine learning and natural language processing techniques, the current work aims to gain insight into sentiment mining on tweets. Text classification is accomplished using Machine Learning Algorithm-based fusion technique. This research suggested a system for grading feelings based on a lexicon. Bag-of-words (BOW) or lexicon-based methodology is currently the main standard way of modeling text for machine learning in sentiment analysis approaches. Marketers can use sentiment analysis to analyze their business and services, public opinion, or to evaluate customer satisfaction. Organizations can even use this analysis to gather significant feedback on issues related to newly released products. The main objective of this is to resolve the data overload problem.

scholarly journals Emotion AI-Driven Sentiment Analysis: A Survey, Future Research Directions, and Open Issues

2019 ◽  
Vol 9 (24) ◽  
pp. 5462 ◽  
Author(s):  
Priya Chakriswaran ◽  
Durai Raj Vincent ◽  
Kathiravan Srinivasan ◽  
Vishal Sharma ◽  
Chuan-Yu Chang ◽  
...  
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Future Research ◽  
Support Vector ◽  
Product Reviews ◽  
Future Research Directions ◽  
Subject Areas ◽  
Short Time ◽  
The Given

The essential use of natural language processing is to analyze the sentiment of the author via the context. This sentiment analysis (SA) is said to determine the exactness of the underlying emotion in the context. It has been used in several subject areas such as stock market prediction, social media data on product reviews, psychology, judiciary, forecasting, disease prediction, agriculture, etc. Many researchers have worked on these areas and have produced significant results. These outcomes are beneficial in their respective fields, as they help to understand the overall summary in a short time. Furthermore, SA helps in understanding actual feedback shared across different platforms such as Amazon, TripAdvisor, etc. The main objective of this thorough survey was to analyze some of the essential studies done so far and to provide an overview of SA models in the area of emotion AI-driven SA. In addition, this paper offers a review of ontology-based SA and lexicon-based SA along with machine learning models that are used to analyze the sentiment of the given context. Furthermore, this work also discusses different neural network-based approaches for analyzing sentiment. Finally, these different approaches were also analyzed with sample data collected from Twitter. Among the four approaches considered in each domain, the aspect-based ontology method produced 83% accuracy among the ontology-based SAs, the term frequency approach produced 85% accuracy in the lexicon-based analysis, and the support vector machine-based approach achieved 90% accuracy among the other machine learning-based approaches.

scholarly journals Financial Context News Sentiment Analysis for the Lithuanian Language

2021 ◽  
Vol 11 (10) ◽  
pp. 4443
Author(s):  
Rokas Štrimaitis ◽  
Pavel Stefanovič ◽  
Simona Ramanauskaitė ◽  
Asta Slotkienė
Keyword(s):  
Machine Learning ◽  
Sentiment Analysis ◽  
Short Term Memory ◽  
Machine Learning Algorithms ◽  
Supervised Machine Learning ◽  
Experimental Investigations ◽  
Support Vector ◽  
Applied Machine Learning ◽  
Bayes Algorithm ◽  
Website Content

Financial area analysis is not limited to enterprise performance analysis. It is worth analyzing as wide an area as possible to obtain the full impression of a specific enterprise. News website content is a datum source that expresses the public’s opinion on enterprise operations, status, etc. Therefore, it is worth analyzing the news portal article text. Sentiment analysis in English texts and financial area texts exist, and are accurate, the complexity of Lithuanian language is mostly concentrated on sentiment analysis of comment texts, and does not provide high accuracy. Therefore in this paper, the supervised machine learning model was implemented to assign sentiment analysis on financial context news, gathered from Lithuanian language websites. The analysis was made using three commonly used classification algorithms in the field of sentiment analysis. The hyperparameters optimization using the grid search was performed to discover the best parameters of each classifier. All experimental investigations were made using the newly collected datasets from four Lithuanian news websites. The results of the applied machine learning algorithms show that the highest accuracy is obtained using a non-balanced dataset, via the multinomial Naive Bayes algorithm (71.1%). The other algorithm accuracies were slightly lower: a long short-term memory (71%), and a support vector machine (70.4%).

scholarly journals Sentiment Analysis on Twitter Airline Data

2021 ◽  
Vol 9 (VI) ◽  
pp. 3767-3770
Author(s):  
Kirti Jain
Keyword(s):  
Machine Learning ◽  
Natural Language Processing ◽  
Natural Language ◽  
Sentiment Analysis ◽  
Language Processing ◽  
Learning Task ◽  
Model Based ◽  
Sentiment Mining ◽  
General Opinion

Sentiment analysis, also known as sentiment mining, is a submachine learning task where we want to determine the overall sentiment of a particular document. With machine learning and natural language processing (NLP), we can extract the information of a text and try to classify it as positive, neutral, or negative according to its polarity. In this project, We are trying to classify Twitter tweets into positive, negative, and neutral sentiments by building a model based on probabilities. Twitter is a blogging website where people can quickly and spontaneously share their feelings by sending tweets limited to 140 characters. Because of its use of Twitter, it is a perfect source of data to get the latest general opinion on anything.

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