scholarly journals Service Innovation in the Hospitality Industry

2019 ◽  
Vol 8 (12S) ◽  
pp. 856-862
Keyword(s):  
Literature Review ◽  
Hospitality Industry ◽  
Success Factors ◽  
Far East ◽  
Service Innovation ◽  
Research Attention ◽  
Innovative Products ◽  
Significant Research ◽  
Hospitality Firms ◽  
Innovation Patterns

The notion of service innovation has gained significant source of competitive advantage to any organization, in general, and also to firms in the hospitality industry. Any organization desiring to succeed must continually seek to create innovative products or services to gain and sustain an edge in the increasingly competitive market environment. This paper reviews extant literature associated with service innovation from two perspectives. A general literature review of the concepts associated with service innovation is performed drawing attention to such items as, the concept of service innovation; the definitions of service innovation; the differences between product and service innovation; the dimensions of service innovation; the drivers of service innovation; patterns of service innovation; effects of service innovation; and service innovation success factors. Second, a literature review associated with service innovation in the hospitality industry is undertaken. This latter review draws attention to the benefits of service innovation in the hospitality industry; the types of innovations in hospitality firms; and summarizes the findings of recent studies on service innovation in hospitality firms. Overall, the study found evidence of significant research attention to service innovation in the context of services in the hospitality industry. Moreover, it was found that some regions or countries, such as Europe and the Far East (Taiwan, in particular) appeared to be the recipients of greater attention in service innovation literature associated with the hospitality industry

scholarly journals An Analysis of the Success Factors for Passenger Boarding Enthusiasm for Low-Cost Regional Airline Routes

2020 ◽  
Vol 12 (16) ◽  
pp. 6600
Author(s):  
Enhou Zu ◽  
Shao-Yu Liu ◽  
Bi-Min Hsu ◽  
Yu-Cheng Wang ◽  
Edwin M. Lau
Keyword(s):  
Service Quality ◽  
Success Factors ◽  
Low Cost ◽  
Asia Pacific ◽  
Chinese Government ◽  
Research Attention ◽  
Passenger Satisfaction ◽  
Fuzzy Delphi ◽  
Significant Research ◽  
Cargo Transportation

Airports are important air transportation facilities, providing cargo transportation, aircraft takeoff and landing, and passenger services. Trade liberalization and globalization along with shifting economies and trading focuses have led to the rapid growth of airline and cargo transportation in Asia-Pacific regions. Therefore, Asian countries are constantly expanding and improving their airport facilities. Thus, improving and measuring airline service quality has attracted significant research attention in recent years. The Chinese Government has also actively promoted low-cost tourism, although competition in low-cost carrier markets was bound to be fierce. This not only promoted tourism industries but also attracted many foreign visitors to taking low-cost carriers to China for sightseeing. With international oil prices and regional economy issues, full-service carriers face considerable operational pressure on cost and competition. This study used the fuzzy delphi and decision making trial and evaluation laboratory methods to explore and analyze key factors for passengers choosing low-cost airlines. We considered passengers using U Airlines to travel from Shanghai to Taiwan (Taoyuan, Kaohsiung Far) and investigated service quality, low-price strategies, switching costs, and boarding willingness factors. We found that boarding willingness and service quality were strongly relevant to passenger satisfaction. Service quality should be prioritized, followed by switching cost, to enhance passenger boarding willingness. Low-cost regional airlines need to prioritize improving service quality empathy and service quality responsiveness with limited resources. Performance indicators such as willingness, service quality assurance, and service quality reliability showed significant benefits for overall service performance and passenger boarding willingness.

scholarly journals A conceptual framework for integrating the critical success factors to service innovation

2021 ◽  
Vol 28 (3) ◽  
Author(s):  
Guilherme Sales Smania ◽  
Glauco Henrique de Sousa Mendes
Keyword(s):  
Literature Review ◽  
Conceptual Framework ◽  
Organizational Performance ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Innovation ◽  
Manufacturing Companies ◽  
Critical Factors ◽  
Critical Success ◽  
The Impact

Abstract: The literature on service innovation has identified many factors that contribute to its success. However, the literature is fragmented concerning identifying and analyzing the critical factors that lead to success in service innovation. This article has two main objectives. First, we describe, analyze, and synthesize these critical factors via a literature review of the research conducted on service innovation. Second, we outline a framework that consists of the most influential Critical Success Factors (CSFs). The systematic literature review analyzed a sample of 317 articles published between 1985 and 2018. The analysis identified 16 of the most influential critical factors that are included in a proposed conceptual framework for service innovation. This article contributes theoretically with an analysis and synthesis of the success factors for service innovation and by offering a practical tool in the form of a conceptual framework that can be used as an analytical tool by firms and their service managers. Furthermore, this study identifies new areas for research in service innovation, focusing on discovering CSFs for service innovation in manufacturing companies, the influence of specific CSFs in organizational performance, or by empirically validating our conceptual framework as well as the impact of new technologies on success innovation factors. In the conclusion, we discuss the limitations of the research and offer suggestions for future studies.

scholarly journals Questioning Racial and Gender Bias in AI-based Recommendations: Do Espoused National Cultural Values Matter?

2021 ◽  
Author(s):  
Manjul Gupta ◽  
Carlos M. Parra ◽  
Denis Dennehy
Keyword(s):  
United States ◽  
Cultural Values ◽  
Gender Bias ◽  
The United States ◽  
Compelling Evidence ◽  
Research Attention ◽  
Academic Literature ◽  
Gender Biases ◽  
Significant Research ◽  
And Gender

AbstractOne realm of AI, recommender systems have attracted significant research attention due to concerns about its devastating effects to society’s most vulnerable and marginalised communities. Both media press and academic literature provide compelling evidence that AI-based recommendations help to perpetuate and exacerbate racial and gender biases. Yet, there is limited knowledge about the extent to which individuals might question AI-based recommendations when perceived as biased. To address this gap in knowledge, we investigate the effects of espoused national cultural values on AI questionability, by examining how individuals might question AI-based recommendations due to perceived racial or gender bias. Data collected from 387 survey respondents in the United States indicate that individuals with espoused national cultural values associated to collectivism, masculinity and uncertainty avoidance are more likely to question biased AI-based recommendations. This study advances understanding of how cultural values affect AI questionability due to perceived bias and it contributes to current academic discourse about the need to hold AI accountable.

scholarly journals Understanding Preferences for Coastal Climate Change Adaptation: A Systematic Literature Review

2021 ◽  
Vol 13 (15) ◽  
pp. 8594
Author(s):  
Angela Mallette ◽  
Timothy F. Smith ◽  
Carmen Elrick-Barr ◽  
Jessica Blythe ◽  
Ryan Plummer
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Place Attachment ◽  
Private Property ◽  
Public Support ◽  
Inclusion Criteria ◽  
Policy Makers ◽  
Coastal Adaptation ◽  
Significant Research ◽  
Response Policy

Lack of public support for coastal adaptation can present significant barriers for implementation. In response, policy makers and academics are seeking strategies to build public support for coastal adaptation, which requires a deeper understanding of peoples’ preferences for coastal adaptation and what motives those preferences. Here, we conduct a systematic literature review to understand preferences for coastal adaptation options and the factors influencing these preferences. Ninety peer-reviewed publications meet the inclusion criteria. The findings revealed that hard protection options were often the most frequently preferred, likely due to a desire to maintain current shoreline, for the protection of recreational spaces and private property, and a perceived effectiveness of hard protection options. Soft protection, including nature-based approaches, accommodation, and no action were the next most preferred options. Finally, retreat options were the least preferred, often due to strong place attachment. We identify twenty-eight factors that could influence preferences, with risk perception, place attachment, and financial considerations occurring most frequently in the literature. In the conclusion, we outline the most significant research gaps identified from our analysis and discuss the implication for adaptation research and practice.

scholarly journals Consequences of mandated usage of innovations in organizations: developing an innovation decision model of symbolic and forced adoption

AMS Review ◽  
2020 ◽  
Vol 10 (3-4) ◽  
pp. 279-298 ◽  
Author(s):  
Sven Heidenreich ◽  
Katrin Talke
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Decision Model ◽  
Theory Development ◽  
Future Research ◽  
Adoption Process ◽  
Negative Outcomes ◽  
Research Attention ◽  
Advance Theory ◽  
Mandated Adoption

AbstractIn organizations, mandated adoption contexts are the rule rather than the exception. Individuals, who are denied the choice between adopting and rejecting an innovation, are more likely to engage in opposition behavior, particularly if the innovation conflicts with their held beliefs. Interestingly, neither the construct of forced adoption nor its consequences have received much research attention. To address this gap, we conduct a systematic literature review and provide theoretical rationales for the emergence of innovation resistance and opposition behaviors in organizations. We then develop an innovation decision model of individual adoption behavior that localizes negative outcomes of the secondary adoption process along the different process stages, providing insights into their emergence and potential consequences for the organization. Furthermore, we identify important avenues for future research and show how our innovation decision model can be used to advance theory development on forced adoption.

scholarly journals EVALUATION OF CRITICAL SUCCESS FACTORS FOR CONSTRUCTION PROJECTS – AN EMPIRICAL STUDY IN LITHUANIA

2013 ◽  
Vol 17 (1) ◽  
pp. 21-31 ◽  
Author(s):  
Neringa Gudienė ◽  
Audrius Banaitis ◽  
Nerija Banaitienė
Keyword(s):  
Project Management ◽  
Literature Review ◽  
Construction Projects ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Manager ◽  
Management Team ◽  
Team Members ◽  
Critical Success ◽  
Survey Results

This paper aims to identify a comprehensive list of critical success factors for construction projects in Lithuania. Based on the available literature review, this paper identified 71 success factors under 7 broad groups. Based on the survey results, ten factors including project manager competence, project management team members' competence, project manager coordinating skills, client clear and precise goals/objectives, project value, project management team members' relevant past experience, project manager organising skills, project manager effective and timely conflict resolution, client ability to make timely decision, and project manager experience were determined as the most important success factors for construction projects. These critical success factors are of great significance both to researchers and industry practitioners.

OUTSOURCING PRACTICES IN HOSPITALITY INDUSTRY

2017 ◽  
pp. 01-09
Keyword(s):  
Literature Review ◽  
Management Strategy ◽  
Hospitality Industry ◽  
Statistical Software ◽  
Core Business ◽  
Hotel Managers ◽  
Outsourcing Strategies

Outsourcing is a management strategy that is often preferred by businesses operating in the hospitality industry. Outsourcing can provide the accommodation businesses the chance of giving more attention to their core business activities. In this study, the perceptions of four and five-star hotel managers about the outsourcing strategies of upper grade accommodation facilities operating in Konya and Ankara are going to be investigated. Findings of the research questionnaire which is structured by means of literature review on the previous studies carried out will be analyzed. Valid and reliable responses are going to be analyzed by means of statistical software, SPSS. The relationships between determined factors within the scope of study which are considered as effective on the adoption of outsourcing activities and hotel managers’ evaluations on outsourcing activities are examined and interpreted.

scholarly journals Privatization in State-Owned Enterprises: A Systematic Literature Review

2020 ◽  
Vol 3 (2) ◽  
pp. 107
Author(s):  
Salma Shofia Rosyda ◽  
Sam'un Jaja Raharja
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Success Factors ◽  
Government Ownership ◽  
Personal Benefit ◽  
Use Of Resources ◽  
The Government ◽  
And Performance ◽  
Role Of The Government

One of the effective ways to improve the governance of State-Owned Enterprises (SOEs) is through privatization. A common problem that occurs at present in SOEs is that state-owned companies are inefficient in the use of resources, especially labor. The purpose of this research is to comprehend what is important in privatization, using the Systematic Literature Review (SLR) method. Some things that are important in the privatization of State-Owned Enterprises include privatization performance based on privatization activities, success factors, CSR in privatized SOEs, and performance after reducing government ownership. An improvement of performance both in terms of attainment and income along with a decrease in CSR were likely experienced by SOEs when privatizing. In addition, this research was also conducted to find out whether there were parts that had become worse after privatization. The privatization of SOEs was carried out by modernizing the economy. The decrease in performance of CSR could be minimized by social activities carried out by the company. The role of the government was very important in the supervision of SOEs so no one was able to gain personal benefit. The involvement of stakeholders was very important in this process because it could increase the trust of shareholders. During privatization, cooperating partners had to guarantee that there would be no termination of workers. In fact, it was hoped that more workers were to be added.

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