CURRENT STATE OF ELECTRONIC BANKING SERVICES IN THE INTERNATIONAL TECHNOLOGY MARKET AND WAYS TO IMPROVE THEM

2020 ◽  
Vol 4 (11) ◽  
pp. 107-113
Author(s):  
Z. K. DZHAFAROVA ◽  
◽  
Z. ASADULAEVA ◽  
Keyword(s):  
Banking Sector ◽  
New Technologies ◽  
Electronic Banking ◽  
Banking Services ◽  
Current State ◽  
Technology Market

The article examines the features and changes of banking services in connection with the use of new technologies in the banking sector, with the transition to more convenient payment platforms, with the con-nection of electronic banking. The problems faced by banks are identified and ways to solve them are recom-mended.

Challenges and Issues in E-Banking Services and Operations in Developing Countries

2016 ◽  
pp. 237-281
Author(s):  
Preeti Rana ◽  
Durgesh Pandey
Keyword(s):  
Developing Countries ◽  
Banking Sector ◽  
New Technologies ◽  
New Technology ◽  
Banking Services ◽  
Banking And Finance ◽  
Banking Service ◽  
Wide Range ◽  
The World ◽  
Recent Developments

In recent years we have seen a number of changes in banking sector of India. Main objective of banks is to create more value for customers; that is why most of the banks have begun to take an innovative approach for this purpose. In the world of banking and finance, nothing stands still. Now a day's banking activities is not limited to deposit and lending money to customers Apart from traditional business, banks provide a wide range of services to satisfy the needs of all types of customers whether it is financial or non-financial needs from the smallest account holder to the largest company and in some cases of non-customers. As a result of recent developments, the entire banking industry has restructured and new technologies are also introduced to make it competitive. Revolution of Information Technology has made it possible to provide ease and flexibility in operations to customers thus making life simpler and easier so bank can provide a variety of products and services to the customers. The E-Banking process has changed the way of working of banks across the world. In the chapter, the author reviews the literature on “The issues and challenges of e-banking service operation” what is the perception of people towards E-Banking in different developing countries?” As E-Banking is an emerging concept in the field of commerce and banking. This paper furnishes the study of E-banking in developing countries through an analysis of content & existing literature that focused on developing countries. The main purpose of the study is to present the current level of research on E-banking in developing countries. Electronic banking (e-banking) is the new technology in banking environment that allows the bank customers to do banking activities at any time and from any place.

scholarly journals Current state of digital transformation of russian banks

2020 ◽  
pp. 131-137
Author(s):  
S. S. Matveevskii
Keyword(s):  
Information Systems ◽  
Financial Stability ◽  
Banking Sector ◽  
Digital Transformation ◽  
Negative Consequences ◽  
Banking Services ◽  
Current State ◽  
Close Cooperation ◽  
Small Banks

The paper presents current state of digital transformation of Russian banks. The author defines the digitalization of banks as the introduction of FinTech technologies, close cooperation with Fintech-companies. Digitalization has both positive and negative consequences: cyber risks are growing, financial stability is decreasing. The analysis allowed the author to draw conclusions that the digital transformation of Russian banks is characterized by: the complex implementation of BCBS scenarios and the interaction between banks and Fintechcompanies, the emergence of neo-banks; increased competition in the banking sector; innovative opportunities for the production and sale of banking services and products, the emergence of new risks; accumulation and use of large amounts of data; the need to significantly change the information systems of banks (growth in demand for the services of IT companies); the emergence of ecosystems in which non-banking organizations are actively involved; large costs of Russian banks, which, as a rule, leads to an improvement in their financial results (as a result, medium and small banks begin to lose in the market).

scholarly journals The Current State and Prospects of Banking Innovations in the Context of Improving the Quality of Customer Service

2021 ◽  
Vol 4 (519) ◽  
pp. 204-209
Author(s):  
V. Y. Volokhata ◽  
Keyword(s):  
Development Strategy ◽  
Customer Service ◽  
Banking Sector ◽  
New Technologies ◽  
Goods And Services ◽  
Current State ◽  
National Bank ◽  
Domestic Banks ◽  
Effective Development

In the context of globalization of the unstable situation in the financial market, the coronavirus pandemic, strengthened interbank competition, lack of financial resources and increasing their value, raising standards by the National Bank of Ukraine, it is imperative to improve the banking business management system by introducing innovations in the form of the use of new technologies that are adequate in view of development strategies and new banking products. That is why innovative development becomes the driving force of the efficiency of the banking sector’s activity. The article is aimed at evaluating the current state of innovative banking technologies and prospects for their development in Ukraine in the context of improving the quality of customer service. Priority directions of innovations for effective development of banking institutions and ways of their solution are defined. When analyzing trends in innovative activities of domestic banks, the major ones are identified. The most popular innovative products in the domestic banking market are listed and their characterizations are provided. A detailed analysis of normative and legislative acts is carried out, determining the prospects for the development of innovations in the banking sector in the near future and by 2025, such as: FinTech development strategy 2025; electronic payment system at the National Bank (EFT) in the 23/7 regime; service of sharing of digital documents; procedure for using a digital handwritten signature; creation and use of QR codes for credit transfers and when paying for goods and services; change of remote identification and verification of bank customers, etc.

scholarly journals BANKING INNOVATIONS: PERSPECTIVES AND THREATS OF ELECTRONIC BANKING SERVICES

2018 ◽  
pp. 121-136 ◽  
Author(s):  
Yaroslav CHAIKOVSKYI ◽  
Yaroslava KOVALCHUK
Keyword(s):  
Customer Service ◽  
Structural Changes ◽  
Innovation Policy ◽  
Banking System ◽  
Internet Banking ◽  
Electronic Banking ◽  
Banking Services ◽  
Current State ◽  
The World ◽  
Incident Cases

Introduction. Nowadays, innovation is not the only economic phenomena, which affects the growth of productivity of factors of production, growth of volumes of production, structural changes, economic growth and national competitiveness, etc. Now innovations have become identified with development and improvement in all areas of the economy, including banking business. The purpose of the article is to disclose the concept of “banking innovations” and then to study the current state of electronic banking innovations in Ukraine, to identify the main threats, which influence the development of innovations in the domestic banking system, and determine the prospects for the development of banking innovations. Results. The article defines the notion of “banking innovations”. The current state of electronic banking innovations and the influence of the Internet development on the banking services are considered. The essence of Internet banking is also revealed and its distribution in Ukraine and in Europe is analyzed. In addition, the article presents the main threats affecting the development of innovations in the banking system of Ukraine, and specifies incident cases and their consequences in Ukraine and in the world. The prospects for the development of banking innovations are considered, the most promising banking innovations that could be launched in Ukraine were proposed. Conclusions. In general banking innovations in Ukraine are not independent development of truly innovative and unique products, services or technologies at the world level. It`s noticeable that there is development in the field of electronic banking services. The undisputed leader in the implementation of innovation at all levels of its own activities is the PJSC PrivatBank. There are highlight key areas for improving innovation in the banking system of Ukraine, such as: the formation of innovation policy, the development of distance servicing, and improvement customer service. In addition, with the development of technologies, new threats to innovation in the banking system are emerging. So there should be given a lot of attention in order to be in demand and banking institutions need to keep pace with global innovation and trends.

scholarly journals An Analysis of Customer Perceptions on Services of Electronic Banking in Bangladesh

2016 ◽  
Vol 12 (1) ◽  
pp. 169
Author(s):  
Mohammad Masudur Rahman ◽  
Muhammad Ataur Rahman ◽  
Md Neshat Fahmed
Keyword(s):  
Financial Institutions ◽  
Banking Sector ◽  
Electronic Banking ◽  
Online Services ◽  
Banking Services ◽  
Customer Perceptions ◽  
Effective Relationships ◽  
Use Of Internet ◽  
Business Sectors

The use of Internet is growing rapidly in all business sectors to maintain effective relationships with customers, suppliers, distributors and many other parties. Banking sector is receiving the benefits of Internet by providing online services to the customers. Online services of banks are very useful for the internal employees and the customers where popularity of banking is increasing gradually. The benefits of E-Banking are enormous for both the financial institutions and bank customers. These benefits are the basis for the growth of the E-Banking.  For the bank customers, the biggest benefit of E-Banking is convenience, longer banking hours, flexibility and accessibility. Despite the benefits and advantages of E-Banking, there are drawbacks and weaknesses.  In developing this study, a pre-defined methodology and procedure have been followed. The aim of this research is to evaluate customers’ perceptions on the Electronic banking services in Bangladesh.

scholarly journals The Impact of Electronic Banking Services on Customer Satisfaction in the Sudanese Banking Sector

2018 ◽  
Vol 11 (6) ◽  
pp. 102 ◽  
Author(s):  
Adam Ahmed Musa Hamid ◽  
Nabil Mohamed Abdo Alabsy ◽  
Mohanad Abbas Mukhtar
Keyword(s):  
Customer Satisfaction ◽  
Banking Sector ◽  
Positive Impact ◽  
Research Paper ◽  
The Internet ◽  
Electronic Banking ◽  
Banking Services ◽  
Bank Management ◽  
Internet Users ◽  
The Impact

This research paper aims to study the impact of electronic banking services on customer satisfaction at Sudanese banks. Questionnaires were designed by the researchers. Data and information have been collected and analyzed from the internet users in the Sudanese banks clients. The study found that there are statistical significant differences of electronic services provided by the Sudanese banks on customer satisfaction. The study attempted to explain the various means of electronic banking services which might lead to the customer satisfaction.This paper showed that the banking services over the internet has a positive impact on customer satisfaction. This study recommended that the bank management should focus on spreading the knowledge of the electronic banking services to the customers. This study emphasized the importance of the electronic banking services and recommended that the bank management should spread the technological awareness among current and prospective customers, and develop suitable infrastructure for electronic banking services in the Sudanese banking sector.

scholarly journals Plastic Money and Electronic Banking Services Espousal vis-a-viz Financial Identity Theft Fraud Risk Awareness in a Developing Country

2017 ◽  
Vol 9 (5) ◽  
pp. 255-264
Author(s):  
Shewangu Dzomira
Keyword(s):  
Banking Sector ◽  
Qualitative Content Analysis ◽  
Identity Theft ◽  
Routine Activity Theory ◽  
Risk Awareness ◽  
Electronic Banking ◽  
Banking Services ◽  
Fraud Risk ◽  
Plastic Card ◽  
Financial Identity

Exploitation of plastic money coupled with electronic banking services has come as expediency to financial establishment customers in Zimbabwe. This paper sought to analyze plastic money and electronic banking services espousal vis-a-viz financial identity theft fraud risk awareness in Zimbabwe banking sector via banks’ websites. The theoretical underpinning for this study is Routine Activity Theory. The study used qualitative content analysis research technique for examination of the text content data through the consistent taxonomy process of coding and classifying themes or patterns to submit a painstaking considerate of financial identity theft fraud awareness by the banking sector in Zimbabwe. A sample size of 14 banks (including commercial, merchant and building societies) was used and the banks were arbitrarily chosen on the basis of website accessibility and ease of use of the data. The study findings suggest that there is very little financial identity theft awareness in Zimbabwe by the banking sector through their websites to the general public whilst there is amplified adoption of plastic money and electronic banking adoption. This study proposes a need to amplify the information and inform plastic card and electronic banking customers of the types of financial identity theft fraud. Plastic card and electronic banking is an urgent area to focus on for banking institutions and should inexorably capitalize in it. Financial identity theft information should be easily retrievable and conveyed in a manner that makes reasonableness to the varied customers. 

Alliance cooperation joint ATM network: exploring the banking sector in Indonesia

2019 ◽  
Vol 11 (3) ◽  
pp. 342-351
Author(s):  
Krisna Damayanti ◽  
Lydia Setyawardani
Keyword(s):  
Banking Sector ◽  
Continuous System ◽  
Social Implications ◽  
Fiscal Year ◽  
Electronic Banking ◽  
Banking Services ◽  
Content Type ◽  
Cost Efficiencies ◽  
Banking Networks ◽  
User Friendly

Purpose This study aims to determine the factors that encourage Indonesian banks to collaborate in the banking networks ATM Prima and ATM Bersama to achieve business efficiencies. Design/methodology/approach A combination of methods is used to collect both qualitative and quantitative data. Factor analysis and different testing technics are used. The data were obtained through interviews with managers of the banks involved in the two banking networks included in this study. Findings This research addresses ATM banking from three perspectives: banks that collaborate in ATM networks, banks that are joint ATM providers and banking customers that use ATMs. The results show that the banks in the study are more concerned about cost-effectiveness and cost-efficiencies in both the operational and investment aspects of supporting their ATM infrastructures. ATM providers place more importance on creating the most user-friendly, stable, wide-ranging and continuous system of services by collaborating with other banks in networks that provide ATM services. Customers put more importance on paying the minimum possible administration fees and the availability of specific banking services across a wide area. Research limitations/implications This research took place over a period of only one year. This limited the depth of the data collected. A longer study using data that cover more than one fiscal year would have generated more detailed information. Practical implications This study places importance on maximizing cost-efficiencies to keep bank fees low for customers. There are significant investment and operational costs associated with setting up and operating ATMs and of adding and managing additional ATMs. This is particularly so in an era when their use is on the decline owing to the increasing use of electronic banking. Social implications The social implications of ATM banking refer to the reduced administration fees customers pay as banks incur cost savings from collaborating on infrastructure and services. The availability of ATMs from specific banks could be replaced by one joint ATM machine that is situated in a specific area where electronic banking is not available. Banks’ customers tend to move to other banking services, and this means banks could lose a lot of their existing customers unless they can come up with unique services that are both accessible and user-friendly. Originality/value The originality of this research is that it recommends that some strategies Indonesian banks could use to become more efficient and effective, including forming ATM alliances to maximize efficiency and to achieve a competitive advantage.

scholarly journals Trends in the development of banking products and services in modern realities

KANT ◽  
2020 ◽  
Vol 37 (4) ◽  
pp. 32-37
Author(s):  
Svetlana Belyaeva ◽  
Dzhannet Shikhalieva
Keyword(s):  
Life Cycle ◽  
Banking Sector ◽  
Banking Services ◽  
Current State ◽  
Product Service ◽  
Further Development

This article discusses the essence of such concepts as banking services and products. The classification of banking products according to different criteria is given. The stages of the life cycle of the banking product (service) are disclosed. The current state and problems of promotion of banking products and services in conditions of coronacrisis are assessed. The main trends of further development of competition of the banking sector in this segment are highlighted.

scholarly journals Electronic Banking Services in Nigeria: Some Determinants and Opportunities for Households’ Financial Inclusion

2017 ◽  
Vol 9 (4) ◽  
pp. 38 ◽  
Author(s):  
Isaac B. Oluwatayo
Keyword(s):  
Mobile Phones ◽  
Banking Sector ◽  
Descriptive Analysis ◽  
Secondary Data ◽  
Financial Inclusion ◽  
Electronic Banking ◽  
Banking Services ◽  
The North ◽  
Poverty Status ◽  
Education Status

Economic transactions in many of the countries in Africa are still largely cash-based and many of these transactions are costly, inefficient, time consuming and sometimes risky because of the security situation in most countries in the continent. In fact, finality of payment is not always guaranteed because of potential counterfeits and the lack of financial discipline when cheques or other paper-based means of payment are used. The introduction of electronic banking services into the Nigerian banking sector has brought some respite considering the number of people now using electronic platforms such as the Automated Teller Machines (ATM), mobile phones, internet and bank websites instead of the conventional over the counter method used by most people. The result presented in here is based on secondary data consisting of 6002 respondents collected by The Financial Inclusion Insights Program, InterMedia. A descriptive analysis of data showed that the North-central (35%) and South-west (33%) geopolitical zones of the country had the highest as over one-third of the residents harnessed internet as the platform for their banking services. Meanwhile on the determinants of using electronic banking services, the result of the tobit model employed revealed age, gender, education status, and ownership of mobile phones as positive enablers and poverty status, distance to banking services and marital status as hiccups to using electronic banking services. The study therefore recommends welfare enhancement through provision of infrastructural facilities to ease access banking services, Also capacity building of respondents through education should be intensified since most of the people using these electronic platforms are those with a minimum of secondary education.

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