Hubungan Pelayanan dan Kepuasan Siswa terhadap Optimalisasi Pendapatan pada Lembaga Pendidikan Primagama Wisma Asri Bekasi

Primagama is an out-of-school education service business engaged in tutoring, founded in 1982, and registered trademark. To optimize income, several things must be considered, such as service and student satisfaction. The purpose of this study was to determine the extent of the relationship between service and student satisfaction on income optimization. Sources of data are through student respondents and teaching staff at Primagama. The method used is the descriptive method with data collection through questionnaires and observation. Student consulting strategies based on academic services get an average index of 90%. From try out marketing methods, parent seminars, and Smart Solution presentations to schools, the average index is 70%. From the appearance of buildings & services, DMI gets an average index of 75%. Abstrak Primagama adalah usaha jasa pendidikan luar sekolah yang bergerak di bidang bimbingan belajar, didirikan tahun 1982, serta merek terdaftar. Untuk mengoptimalkan pendapatan, beberapa hal yang harus diperhatikan seperti pelayanan dan kepuasan siswa. Tujuan penelitian ini adalah untuk mengetahui sejauh mana hubungan antara pelayanan dan kepuasan siswa terhadap optimalisasi pendapatan. Sumber data adalah melalui responden siswa dan tenaga pengajar di Primagama. Metode yang digunakan adalah metode deskriptif dengan pengumpulan data melalui angket dan observasi. Strategi konsultasi siswa berdasarkan layanan akademik mendapatkan indeks rata-rata 90%. Dari cara pemasaran try out, seminar orang tua dan presentasi Smart Solution ke sekolah sekolah mendapat indeks rata-rata 70%. Dari penampilan gedung &layanan DMI mendapatkan indeks rata-rata 75%.

Download Full-text

The Mediating Effects of School Reputation and School Image on the Relationship between Quality of Teaching Staff and Student Satisfaction in Higher Education in Hong Kong

British Journal of Education Society & Behavioural Science ◽

10.9734/bjesbs/2014/11312 ◽

2014 ◽

Vol 4 (11) ◽

pp. 1557-1582 ◽

Cited By ~ 1

Author(s):

Julianne Wong ◽

Canon Tong ◽

Anthony Wong

Keyword(s):

Higher Education ◽

Hong Kong ◽

Student Satisfaction ◽

Teaching Staff ◽

Mediating Effects ◽

Quality Of Teaching ◽

The Relationship ◽

Education In Hong Kong

Download Full-text

HUBUNGAN ANTARA HARAPAN LAYANAN PEMBELAJARAN DENGAN TINGKAT KEPUASAN MAHASISWA (Studi Kasus Program Magister Pendidikan Dasar UT)

Jurnal Pendidikan ◽

10.33830/jp.v17i1.252.2016 ◽

2016 ◽

Vol 17 (1) ◽

pp. 10-21

Author(s):

Suroyo Suroyo

Keyword(s):

Student Satisfaction ◽

Basic Education ◽

The Internet ◽

Master Program ◽

Online Tutorials ◽

Service Expectations ◽

One Year ◽

The Relationship ◽

Academic Services ◽

General Service

The master program of Basic Education at Open University (UT) begins to admit students in 2015. In one year period the number of students has increased significantly to 497 students, located at 12 UT Regional Offices. The purpose of this correlational study is to analyze the relationship between students learning service expectations offered in 2 semesters with the level of student satisfaction regarding the aspects of administrative and academic services. The respondent is73 students from 8 Regional Offices. The result showed that 59.1% of the respondents perceive general service as very important, and only 47,2% satisfied with the general service. There is a positive and significant correlation between expectation or perception of importance of general service and satisfaction (r = 0,559 **; Sig = 0,00). Data on specific aspects of service, such as tutorial, assessment, et cetera, is provided. Students also indicates some hindrances, such as: difficulties in accessing the internet for online tutorials in remote ateas, friendliness and speed of information provided by UT staff, tutor’s response discussions and late access opening. Magister Pendidikan Dasar (MPDr) Universitas Terbuka (UT) mulai menerima mahasiswa pada masa registrasi 2015.1 dan data pada 2016.1. Pada tahun 2017 jumlah mahasiswa registrasi 497 orang tersebar di 12 UPBJJ-UT. Tujuan penelitian ini adalah untuk mengukur hubungan antara harapan terhadap layanan pembelajaran dan kepuasan mahasiswa. Sampel penelitian sejumlah 73 mahasiswa dari 8 UPBJJ. Yang diperoleh dari pengambilan langsung, email, dan tutorial online. Jenis penelitian ini bersifat korelasional untuk menganalisis hubungan antara harapan layanan pembelajaran yang ditawarkan pada semester 1 dan 2 dengan tingkat kepuasan mahasiswa dari aspek pelayanan administrasi dan akademik. Hasil penelitian menunjukan harapan pada aspek layanan umum 59,1% sangat penting sekali dan tingkat kepuasan 47,2% dalam kategori puas. Terdapat korelasi yang signifikan antara harapan dan kepuasan mahasiswa dalam aspek layanan akademik secara umum. Data tentang berbagai aspek spesifik layanan akademik juga dibahas Berbagai kendala yang dikemukakan mahasiswa mencaklup di anataranya: kesulitan akses jaringan internet utnuk tutorial online di daerah, keramahan dan kecepatan layanan layanan informasi dari staf UT, respon tutor terhadap diskusi tuton dan keterlamabtan pembukaan akses tuton, font bahan ajar yang dinilai terlalu kecil untuk siswa dewasa, kualitas soal ujian, dsb.

Download Full-text

APLIKASI IMPORTANCE PERFORMANCE ANALYSIS DALAM MENILAI KUALITAS PELAYANAN JASA PENDIDIKAN DI PROPINSI JAWA BARAT

AdBispreneur ◽

10.24198/adbispreneur.v4i2.22553 ◽

2020 ◽

Vol 4 (2) ◽

pp. 157

Author(s):

Deni Hamdani ◽

Saepudin ◽

Ruddy Rudolf ◽

Margo Purnomo

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Private University ◽

Natural Sciences ◽

Education Services ◽

Education Service ◽

Study Population ◽

High Level ◽

Descriptive Method ◽

Cartesian Diagram

ABSTRACTThe research objective is to determine the results of the assessment by the Natural Sciences method for the determinant variables of satisfaction of higher education services including: tangible, reliability, responsiveness, assurance, and empathy, in the Purwakarta and Subang regions, and to map the scores of the assessment results using the Natural Sciences into a Cartesian diagram so that management can take corrective action against management of service quality that has been running so far. The research hypothesis is assumed that the determinant variables of higher education service satisfaction will significantly influence student satisfaction. A descriptive Method (survey) used in this study. The study population was private university students in academy in the area of commissariat IV B APTISI West Java, in the cities of Subang and Purwakarta. The sample uses proportional to the Slovin formula. The results of the study are: 1. Tangible, Reliability, Responsive, and Emphaty variables are in quadrant A, which shows that the performance of these variables is lower than the desire of PTS students in Subang and Purwakarta cities, and 2. Assurance variable is in quadrant D , which shows that performance is at a high level but students' desires are only low. Tujuan penelitian untuk mengetahui hasil penilaian dengan metode IPA terhadap variabel-variabel penentu dari kepuasan pelayanan jasa pendidikan tinggi meliputi : tangible, reliability, responsiveness, assurance, dan empathy, di wilayah Purwakarta dan Subang, serta memetakan skor hasil penilaian menggunakan IPA ke dalam diagram kartesius sehingga pihak manajemen dapat mengambil tindakan korektif terhadap manajemen kualitas pelayanan yang selama ini telah berjalan. Hipotesis penelitian adalah diduga variabel-variabel penentu kepuasan pelayanan jasa perguruan tinggi akan berpengaruh secara signifikan terhadap kepuasan mahasiswa. Metode deskriptif (survey) digunakan pada penelitian ini. Populasi penelitian adalah mahasiswa PTS pada Sekolah Tinggi yang berada di wilayah komisariat IV B APTISI Jawa Barat, di kota Subang dan Purwakarta. Sampel menggunakan Proporsional dengan Rumus Slovin. Hasil penelitian adalah : 1. Variabel Tangible, Reliability, Responsive, dan Emphaty berada pada kuadran A, yang menunjukkan bahwa kinerja dari variable-variabel tersebut lebih rendah dari keinginan mahasiswa PTS di kota Subang dan Purwakarta, dan 2. Variabel Assurance berada pada kuadran D, yang menunjukkan bahwa kinerja berada pada tingkat tinggi namun keinginan mahasiswa hanya rendah saja.

Download Full-text

THE ROLE OF SATISFACTION ON UNIVERSITY BRAND PERFORMANCE: A CASE STUDY AT HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY

International Journal of Education, Psychology and Counseling ◽

10.35631/ijepc.5340010 ◽

2020 ◽

Vol 5 (34) ◽

pp. 126-136

Author(s):

Le Thi Bich Diep

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Extracurricular Activities ◽

Ho Chi Minh City ◽

Brand Performance ◽

University Of Technology ◽

Education Service ◽

The Impact ◽

The Relationship ◽

University Brand

Students were the main customers of universities. As such, providing service quality of education and satisfying students’ needs as well as expectations were vital for universities to succeed. This research focused on the relationship between education service quality (facilities, library, lecturers, administration staff, curriculum, extracurricular activities, and course management) and university brand performance through student's satisfaction. A questionnaire was distributed to 272 last-year students at Ho Chi Minh City University of Technology (HUTECH). The convenience sampling method was used. The reliability and validity of the instruments were fitted and showed high value. A path analysis was conducted to identify the impact of the relationship between concepts. The results of the research also indicated that student satisfaction played a mediator role in the impact of education service quality on university brand performance. The findings of this research would provide a recommendation for managers to determine the sustainability of the university by looking at the education service quality.

Download Full-text

Vietnamese Students’ Satisfaction toward Higher Education Service: The Relationship between Education Service Quality and Educational Outcomes

European Journal of Educational Research ◽

10.12973/eu-jer.10.3.1397 ◽

2021 ◽

Vol 10 (3) ◽

pp. 1397-1410

Author(s):

Hong-Van Thi ◽

Quynh Anh ◽

Mai-Huong Thi ◽

Kien The ◽

Tham Nguyen ◽

...

Keyword(s):

Higher Education ◽

Service Quality ◽

Student Satisfaction ◽

Educational Outcomes ◽

Research Result ◽

Cross Sectional Survey ◽

Educational Activities ◽

Education Service ◽

Satisfaction With Education ◽

The Relationship

<p style="text-align: justify;">Student satisfaction with education service has been considered one of the most critical strategic factors to attract students of higher education institutions around the world. Various models of satisfaction with education service quality have been developed to motivate actions towards improving the education quality. This study aimed to confirm a Vietnamese theoretical five-dimension model of student satisfaction with higher education service and investigate the relationship between student satisfaction with education service quality and student satisfaction with educational outcomes in this model. A cross-sectional survey on 2933 students from four-member universities of Hue University in Central Vietnam was conducted. The research results showed that the model of student satisfaction with education service in Hue University was consistent with the proposed theoretical model, which comprises five dimensions including access to education service, facilities and teaching equipment, educational environment, educational activities, and educational outcomes. In addition, the satisfaction of all dimensions of education service quality from dimension 1 to 4 affects the satisfaction of educational outcomes, of which educational activities have the most significant impact. This research result can provide a number of implications and recommendations for Hue University to implement appropriate measures to improve student satisfaction with education services received, thereby enhancing educational outcomes, attracting and retaining students.</p>

Download Full-text

TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN AKADEMIK

Jurnal AlphaEuclidEdu ◽

10.26418/ja.v1i2.43414 ◽

2020 ◽

Vol 1 (2) ◽

pp. 155

Author(s):

Hamdani Hamdani ◽

Asep Nursangaji

Keyword(s):

Mathematics Education ◽

Student Satisfaction ◽

Prospective Students ◽

Education Department ◽

Guidance Services ◽

West Kalimantan ◽

Survey Form ◽

Education Courses ◽

Academic Services ◽

Descriptive Method

Nowadays, there are several LPTK in West Kalimantan that have mathematics education courses apart from FKIP UNTAN. This is a challenge for FKIP UNTAN to become the main choice for prospective students. So, it is very important for the FKIP UNTAN mathematics education department to provide quality academic services to students so that they feel satisfied. One of the student satisfaction assessments index in academic services in the Mathematics Education Department of FKIP UNTAN is academic guidance and course implementation. This study will examine how high the level of student satisfaction with academic services in the Mathematics education Department FKIP UNTAN . Furthermore, it will be known what service items should be improved and developed in an effort to increase student satisfaction. The method used is descriptive method with a survey form involving students in 3rd, 5th, and 7th semester. The instrument used is a satisfaction questionnaire. The level of student satisfaction with academic guidance services is 2% of students are not satisfied, 6% of students are not satisfied, 30% of students are satisfied, 32% of students are quite satisfied, and 30% of students are very satisfied. Then for the level of student satisfaction with the lecture process as much as 2% of students were not satisfied, 5% of students were not satisfied, 27% of students were satisfied, 36% of students were quite satisfied, and 30% of students were very satisfied.Keywords: Satisfaction; Academic Services; Academic Guidance; The Lecture Process.

Download Full-text