The Mediating Effects of School Reputation and School Image on the Relationship between Quality of Teaching Staff and Student Satisfaction in Higher Education in Hong Kong

PurposeThe intention for this study was to explore any relationship that might exist between quality of learning experience (QLE), the second construct student satisfaction (SS) and the third construct perceived overall experience (POE) among undergraduate students within the higher education context. This study also attempts to explain the path direction between QLE, SS and POE.Design/methodology/approachThe researchers utilized structural equation modeling to analyze the variables considered for this study – QLE, SS and POE and for hypotheses testing. Respondents for this study were medical students' coordinators of the undergraduate level of medical colleges in the 28 states of India. Data collected for the study were possible by utilizing a questionnaire that was emailed to these student coordinators. The emailing effort returned 198 (n) filled questionnaires (complete) representing 198 institutions offering undergraduate-level medical programs out of a total of 542 institutions that offer undergraduate medical programs.FindingsFindings from this study confirm the relationship between QLE with SS, and PLE. Interestingly, the findings established a significant relationship between SS and POE.Practical implicationsDecision-makers and administrators of higher education institutions (HEIs) can utilize the findings from this study to focus on strengthening important elements of QLE in ways that positively impact SS and POE of students taking online courses and program offerings. The study reiterates the importance of course content, course structure, lecture-delivery quality, instructor mentoring and student-instructor interactions on SS and POE. The role of SS in reinforcing confirmation, perceived usefulness, perceived openness of the online courses and the perceived reputation was established. This relationship is key to administrators while they focus on improving SS and building on the institutions' reputation in addition to their efforts to support marketing and enrollments during the pandemic.Originality/valueResearchers in the past have examined the relationships between QLE and another construct of this study – SS. Past research has also examined the relationship between QLE and POE. However, there is not enough research exploring the relationship between SS and POE. This study establishes the relationship between SS and POE that benefits decision-makers in higher education.

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Peran K.H. Saifuddin Zuhri Sebagai Menteri Agama Pada Masa Orde Lama (1962 – 1967)

Historia Madania: Jurnal Ilmu Sejarah ◽

10.15575/hm.v4i2.9214 ◽

2020 ◽

Vol 4 (2) ◽

pp. 303-312

Author(s):

Elya Faridah ◽

Ajid Hakim

Keyword(s):

Higher Education ◽

Vital Role ◽

Islamic Education ◽

Teaching Staff ◽

Quality Of Teaching ◽

Religious Books ◽

Biographical Approach ◽

High Level

This study deals with the role of KH. Saifuddin Zuhri as Minister of Religion using biographical approach by describing his passion in improving the quality of Islamic education, particularly the Islamic university. He plays a vital role in the development of Islamic universities, namely the State Islamic Institute (IAIN). IAIN is a center for high-level teaching and education activities for Muslim youth. During a period of leadership of KH Saifuddin Zuhri at the Ministry of Religious affair, he succeeded in inaugurating the IAIN at the provincial level by naming the universities according to figures from the region and 14 IAIN branches at the district level. / city. To support the improvement of the quality of teaching staff and infrastructure for higher education, K.H. Saifuddin Zuhri seeks to make a policy, namely by sending students to study abroad on scholarships, establishing a translation and publishing agency for the Qur'an, managing the distribution of religious books to schools and Islamic boarding schools. In addition, he also made policies to appoint honorary religious teachers and the equivalent of madrasa diplomas. For his efforts, IAIN Sunan Kalijaga Yogyakarta gave a sign of honor for a professor in the field of da'wah with the title "professor" to K.H. Saifuddin Zuhri.

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Student survey as a tool for quality assurance in higher education: the case of Ukrainian university

Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu ◽

10.33271/nvngu/2021-4/158 ◽

2021 ◽

pp. 158-164

Author(s):

O Liuta ◽

S Lieonov ◽

A Artyukhov ◽

M Sushko-Bezdenezhnykh ◽

O Dluhopolskyi

Keyword(s):

Higher Education ◽

Quality Assurance ◽

Teaching Quality ◽

Internal Quality ◽

Quality Level ◽

Teaching Staff ◽

Quality Of Teaching ◽

Internal Quality Assurance ◽

Academic Year

Purpose. To determine the level of students interest in internal quality assurance, particularly in passing the survey and changing the teaching quality level and improving teachers pedagogical skills. Methodology. For the data collection, a questionnaire was used which included closed-end questions on the quality of teaching and open questions in terms of comments and recommendations of higher education students on the quality of teaching and several questions concerning the share of classes in the discipline attended by the students, ECTS scores, received by students from the relevant disciplines and the average score for the entire period of study. Findings. Sumy State University (SSU) introduced an online survey of students as the main consumers of educational services regarding the quality of teaching disciplines. Over the last 3 academic years, there has been an increase in the number of teachers whose activities are evaluated by students. There has been an increase in the number of teachers who, according to students, show excellence in teaching, which is a positive trend. If in the 20172018 academic year the number of such teachers in SSU was 57people, then in the 20192020 academic year, it increased by 35% to 77 people. Quality level Above average was determined for 120 teachers in the 20172018 academic year, and in the 20192020 academic year, their number increased by 30% and amounted to 156 people. It is noteworthy that in the 20192020 academic year compared to 20172018, there is a reduction in the number of teachers from 71 to 66 people (7%), who demonstrated the level of teaching Low. Originality. Survey of students on the quality of teaching educational components, on the one hand, allows monitoring students satisfaction with methods used by the teacher in training and communicating with students, and on the other hand, it is a method to control the institutions authority over the educational service quality and the HEIs mission implementation. It also indicates an increase in students interest in participating in higher educations internal quality assurance. An important factor influencing the positive dynamics of the teaching quality level is that each semester teachers receive a detailed analysis of students answers with a visual display for each questionnaire, as well as their comments and suggestions for teaching the relevant discipline through the information service Personal teachers office based on the results of the survey. Practical value. According to the analysis results of the received information, managerial decisions can be developed and implemented to improve the content and practice of educational components implementation, improving the professional skills of research and teaching staff, advancement of best pedagogical practices.

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Multicriteria analysis of the quality of teaching process in higher education: how to evaluate implementation of critical thinking

Croatian Operational Research Review ◽

10.17535/crorr.2021.0002 ◽

2021 ◽

Vol 12 (1) ◽

pp. 15-26

Author(s):

Marko Hell ◽

Ante Knezevic ◽

Zoran Babic

Keyword(s):

Higher Education ◽

Decision Making ◽

Critical Thinking ◽

Multicriteria Decision Making ◽

Teaching Staff ◽

Teaching Process ◽

Problem Solving Skills ◽

Multicriteria Decision ◽

Quality Of Teaching

One of the main goals of any higher education system is developing students’ critical thinking. Critical thinking contributes to decision-making and problem-solving skills, whether for professional or personal purposes. Teaching, on the other hand, has been largely influenced by new information technologies which have changed some of the related concepts and tools. The quality of the teaching process is multidimensional which is why no single unit of its measurement has been developed yet, in spite of numerous surveys that have collected massive amounts of information from the existing practice. The aim of this paper is to establish the most appropriate higher education quality measure, which would consist of all relevant indicators from different aspects, including implementation of critical thinking in the teaching process, weighting by two main groups of participants in the process - teachers and students. Multicriteria decision-making has been recognised as a suitable framework for achieving this goal. In fact, the problem of measuring teaching staff performance could be set up as a classical problem of multicriteria decision-making. With this approach the quality of teaching process should be simultaneously estimated by n quality assurance criteria and in accordance with those criteria m alternatives (professors) would be ranked or estimated.

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How Do Quality of Teaching, Assessment, and Feedback Drive Undergraduate Course Satisfaction in U.K. Business Schools? A Comparative Analysis With Nonbusiness School Courses Using the U.K. National Student Survey

Journal of Management Education ◽

10.1177/1052562918787849 ◽

2018 ◽

Vol 42 (5) ◽

pp. 618-649 ◽

Cited By ~ 4

Author(s):

Dylan Sutherland ◽

Philip Warwick ◽

John Anderson ◽

Mark Learmonth

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Instrumental Learning ◽

Teaching Quality ◽

Policy Implications ◽

Intellectual Stimulation ◽

Student Survey ◽

Teaching Assessment ◽

Quality Of Teaching

How does quality of teaching, assessment, and feedback influence satisfaction with overall course quality for students taking business school (BS) undergraduate courses in the United Kingdom? Are these teaching-related determinants of satisfaction in BS courses different to those in nonbusiness school (NBS) courses? These questions currently figure prominently in U.K. higher education owing to the introduction of a “Teaching Excellence Framework,” linking student fee increases to levels of reported student satisfaction. The elevation of student satisfaction as a determinant of higher education delivery raises important questions about the possible longer term consequences for teaching practices. To explore these, we test three sets of hypotheses relating to how teaching, assessment, and feedback quality affects satisfaction in the BS context, as well as comparative differences (i.e., BS vs. NBS students). We draw from over 1 million responses recorded in the U.K.’s National Student Survey. We find questions related to perceived teaching quality are important satisfaction drivers for BS students. In terms of differences with NBS students, we find intellectual stimulation appears of lesser importance to BS students, whereas fair assessments are of greater importance. BS students, we argue, exhibit a stronger orientation toward “instrumental” learning. We consider policy implications.

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Report

Industry and Higher Education ◽

10.1177/095042229801200310 ◽

1998 ◽

Vol 12 (3) ◽

pp. 181-184

Author(s):

Tim Feest

Keyword(s):

Higher Education ◽

Higher Education Institutions ◽

Academic Staff ◽

Problem Area ◽

Added Value ◽

Quality Of Teaching ◽

Engineering Company ◽

Key Factor ◽

The Relationship

The author attended the Annual Assembly of the Engineering Professors' Council, held at St Catherine's College, Oxford, on 6–8 April 1998. He reports on the presentations, discussions and debates. The principal concern was the relationship between the higher education sector and engineering employers and the need for higher education institutions to recognize and deliver engineering graduates with sufficient ‘added value’ to be capable of quickly adding to the value of an engineering company. Measuring the quality of teaching and research in UK universities, a key factor in adding value to students, remains a problem area for the academic staff.

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Satisfação dos estudantes de cursos de gestão de uma instituição superior pública

ForScience ◽

10.29069/forscience.2020v8n1.e656 ◽

2020 ◽

Vol 8 (1) ◽

pp. e00656

Author(s):

Rita Cássia Corrêa Assis ◽

Gabriel Lopes Moura ◽

Marcos Antônio Alves

Keyword(s):

Higher Education ◽

Factor Analysis ◽

Student Satisfaction ◽

Financial Management ◽

Education Institution ◽

Public Higher Education ◽

Satisfaction Scale ◽

Quality Of Teaching ◽

Education School

O objetivo deste artigo foi analisar a satisfação dos alunos de cursos de Gestão de uma Instituição de Ensino Superior pública. Discentes dos cursos de Administração e Gestão Financeira responderam um questionário com respostas em escala Likert de 1 a 5 pontos. O questionário aplicado foi modificado da Escala de Satisfação com a Experiência Acadêmica. Estatística descritiva e análise multivariada foram utilizadas para análise dos dados. Os resultados revelaram elevadas expectativas em relação a questões como: compromisso da Instituição com a qualidade do ensino, conhecimento dos professores sobre o conteúdo das disciplinas que ministram, relacionamento com os professores, colegas de classe, compromisso da instituição com a qualidade do ensino e da pesquisa. Por outro lado, foi identificada baixa expectativa no que diz respeito as oportunidades de estágio para os estudantes, visto a baixa parceria da instituição com empresas da região. Por meio de uma análise multivariada, empregou-se análise fatorial que apontou quatro fatores que explicam 68,3% da variância das 27 perguntas realizadas. Os dados analisados permitem entender a relação dos alunos com os cursos e a instituição e abre possibilidade de discutir melhorias para os cursos. Palavras-Chave: Satisfação dos estudantes. Ensino de gestão. Instituição de Ensino Superior Pública. Analise multivariada. Student satisfaction of management courses in a public higher education school Abstract The aim of this paper was to analyze the student satisfaction of higher education courses in the Management area of a Public Higher Education School (IES). Students of the Management Sciences and Financial Management courses answered a questionnaire with answers on Likert scale of 1 to 5 points. The questionnaire was modified from the Academic Experience Satisfaction Scale. Descriptive statistics and multivariate analysis were used for data analysis. The results showed high degree of expectations regarding issues such as: commitment of the institution to the quality of teaching, background of the teachers about the content of the disciplines they teach, relationship with teachers, classmates, commitment of the school to the quality of teaching and research. On the other hand, low degree of expectation was identified regarding the internship opportunities for students, due to the low partnership of the school with companies in the region. Through a factor analysis, the principal components analysis was used, which pointed out four factors that explain 68.3% of the variance from the 27 questions asked. The analyzed data allows to understand the relation of the students with the courses and the school and opens possibility to discuss improvements for the courses. Keywords: Student satisfaction. Management teaching. Higher Education Institution. Factor analysis.

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Academic Satisfaction among Students A Case Study of Business Schools in Gr. Noida

Adhyayan A Journal of Management Sciences ◽

10.21567/adhyayan.v5i1.8811 ◽

2016 ◽

Vol 5 (1) ◽

Author(s):

Priyanka Malik ◽

Akash ◽

Vyom Raisurana

Keyword(s):

Higher Education ◽

Service Quality ◽

Student Satisfaction ◽

Teaching Methodology ◽

Satisfaction Level ◽

Quality Factors ◽

Academic Satisfaction ◽

The Relationship

The purpose of this study is to examine satisfaction of students from academics while pursuing higher education in the field of business in India, focusing on a variety of service quality factors such as, teaching methodology, delivery and assessment, quality of study material, understandability etc. Study relies on finding the relationship between service quality variables and student satisfaction at an academic institution. The motive behind conducting this research is to analyze, how academics play a crucial role in affecting satisfaction level of students, catering students in Noida region.

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The Requirements of Quality of Higher Education and its Impact on the Achievement of Organizational Excellence

Iraqi Administrative Sciences Journal ◽

10.33013/iqasj.v2n4y2018.pp358-408 ◽

2018 ◽

Vol 2 (4) ◽

pp. 358-408

Author(s):

Abdel Nasser Alak Hafez ◽

Wafa Adnan Hamid

Keyword(s):

Higher Education ◽

Teaching Staff ◽

Quality Requirements ◽

Quality Of Higher Education ◽

Organizational Excellence ◽

Data Collection And Analysis ◽

Higher Education Quality ◽

The Relationship

The purpose of this research is to highlight the relationship between the requirements of quality of higher education and the organizational excellence of a sample of faculties of the universities of Baghdad and Al-Nahrain. The research sought to achieve a set of objectives, the most important of which are: To recognize the nature of the requirements of quality of higher education, to demonstrate and diagnose quality requirements, Influential relations between the requirements of quality of higher education and organizational excellence. The current research started from a problem expressed by several questions, namely: (What is the nature and level of some quality requirements in the investigated universities? What is the level of recognition of the dimensions of organizational excellence by the sample members in the investigated universities?) Does quality lead to achieving organizational excellence in the investigated universities? The correlation between higher education quality requirements and organizational excellence? Is there an impact between the requirements of quality of higher education and organizational excellence?). Based on this problem and objectives, and to clarify the relationship between the variables of research, we formulated two hypotheses, which were separated by five sub-hypotheses. The questionnaire was selected as a tool for data collection and analysis, as well as personal interviews on the practical side of the research. A sample of 88 members of the departments and teaching staff at the faculties of engineering and law at the universities of Baghdad and Nahrin were selected. The research found a number of conclusions, the most important of which were: All the correlation relations for the quality of higher education and organizational excellence were strong and significant, and the relations of influence were all significant. Which indicates the role of the quality of higher education in influencing the achievement of organizational excellence of universities.

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Factors Affecting Student Satisfaction with Higher Education Service Quality in Vietnam

European Journal of Educational Research ◽

10.12973/eu-jer.11.1.339 ◽

2022 ◽

Vol 11 (1) ◽

pp. 339-351

Author(s):

Nguyen Chi

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Educational Administration ◽

Linear Regression Analysis ◽

Teaching Staff ◽

Factors Affecting ◽

Education Services ◽

Quality Of Higher Education ◽

National University

<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>

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