scholarly journals The Effect of the Quality of Health Services on the Satisfaction of Patients at the East Langsa Community Health Center

2021 ◽  
Vol 2 (1) ◽  
pp. 32-46
Author(s):  
Desy Murdiatama ◽  
Ahmad Rifai ◽  
Indah Anggraeni
Keyword(s):  
Public Health ◽  
Multivariate Analysis ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Univariate Analysis ◽  
Community Health Center ◽  
Physical Evidence ◽  
Quality Of Health Services

Service quality and patient satisfaction are the two most important things in Community Health Center (puskesmas) services. This study aims to see the effect of the quality of health services on outpatient satisfaction at Langsa Timur Public Health Center, Langsa City in 2020. This type of research is a quantitative research which is an analytical survey with a cross sectional study approach. The population in this study were 2,116 people. A sample of 95 people using the Slovin formula. The analysis used is univariate analysis, bivariate analysis with chi-square test and multivariate analysis with linear regression test, measuring instruments used questionnaires and data processing using computerized with a significance level of P-Sign <0.05. The results of this study are based on the results of univariate analysis, as many as 64 people were dissatisfied and 31 people were satisfied. The results of multivariate analysis showed that physical evidence and responsiveness had an influence on patient satisfaction and physical evidence was dominant. The conclusion of this study is that there is an effect of physical evidence and responsiveness on outpatient satisfaction at Langsa Timur Public Health Center, Langsa City.

scholarly journals KUALITAS PELAYANAN KESEHATAN DI PUSAT KESEHATAN MASYARAKAT KEMBANG SERI KECAMATAN TALANG EMPAT KABUPATEN BENGKULU TENGAH

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Yoki Apriyanti ◽  
Evi Lorita ◽  
Yusuarsono Yusuarsono
Keyword(s):  
Public Health ◽  
Qualitative Research ◽  
Health Services ◽  
Health Center ◽  
Medical Equipment ◽  
Good Service ◽  
Data Presentation ◽  
Public Health Center ◽  
Quality Of Health Services

his study aims to find out the quality of health services in Kembang Seri Public Health Center atTalang Empat Sub-District, Central Bengkulu Regency. This research is a qualitative research presented descriptively. The informants in this study amounted to 6 people consisting of key informants and principal informants. The data were collected by interviews, observation and documentation method. The technique data analysis used were data reduction, data presentation, and conclusion. Based on the results show that the quality of Health Services in the Kembang Seri of Talang Empat Sub-District of Central Bengkulu Regency is seen from the theory of service quality 1)The Reliability has done a good service but nurses are still not friendly in patient. 2) Responsiveness of nurses are ready and sufficiently skilled in treating patients but there are also nurses who are still arrogant and play their own cellphones while patients need service.3) Assurance of nurses are less friendly and polite to patients and nurses still distinguish services from rich patients and poor patients in terms of service but nurses are active in communicating with patients. Empathy of nurse is easily contacted in every room that keeps and communicates with the patient ready to be called by the patient’s family if needed. However, in terms of medicines and intravenous needles there is still a lack of availability. 5. Tangibles (Physical Facilities) seen from the building of Kembang Seri Public Health Center is good and medical equipment is sufficient.

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals Perspektif Pasien Terhadap Kualitas Pelayanan Kesehatan di Rawat Inap Puskesmas Arjasa Menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems

2021 ◽  
Vol 3 (11) ◽  
pp. 838-844
Author(s):  
Nida’us Syahidah ◽  
Endang Sri Redjeki ◽  
Sendhi Tristanti Puspitasari
Keyword(s):  
Public Health ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Healthcare Providers ◽  
Public Health Center ◽  
Hospital Consumer Assessment ◽  
Quality Of Health Services ◽  
Consumer Assessment

Abstract: Public Health Center (Puskesmas) as a first-level service facility should always prioritize quality in its services. Assessment of service quality from the patients’ perspectives serves as a way to obtain an overview of the quality of health services that will be utilized as a reference in improving the quality of health services. This study aimed to obtain an overview of service quality based on the inpatients’ perspectives at Arjasa Public Health Center using the Hospital Consumer Assessment of Healthcare Providers and Systems. The type of this study was a descriptive survey with a quantitative approach. The research population was all patients who were receiving inpatient services at the Arjasa Public Health Center. The sampling technique used was accidental sampling and was adjusted to the time of the study. Data analysis was performed using univariate analysis, aiming to describe the characteristics of the research variables. Based on the results of the study, the quality of health services according to the inpatients’ perceptions at Arjasa Public Health Center shows that nurse communication was in the very good category, doctor communication was in the very good category, responsive dimension was in the very good category, physical comfort dimension was in the good category, pain control dimension was in the very good category, drug communication dimension was in the good category, and information return dimension was in the good category. Overall, the quality of health services based on the inpatients’ perceptions at Arjasa Public Health Center was good.. Abstrak: Puskesmas sebagai fasilitas pelayanan tingkat pertama harus selalu menerapkan kualitas dalam pelayanannya. Penilaian kualitas pelayanan dari perspektif pasien merupakan salah satu cara untuk mendapatkan gambaran kualitas pelayanan kesehatan yang akan dijadikan acuan dalam meningkatkan kualitas pelayanan kesehatan. Penelitian ini bertujuan untuk mendapatkan gambaran kualitas pelayanan berdasarkan perspektif pasien rawat inap di Puskesmas Arjasa menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Jenis penelitian yang dilakukan adalah survei deskriptif dengan pendekatan kuantitatif. Populasi penelitian ini adalah seluruh pasien yang sedang menerima pelayanan rawat inap Puskesmas Arjasa. Teknik pengambilan sampel menggunakan pengambilan sampel yang tidak disengaja, dan disesuaikan dengan waktu penelitian. Analisis data dilakukan dengan analisis univariat yang bertujuan untuk menggambarkan karakteristik variabel penelitian. Berdasarkan hasil penelitian, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa tentang komunikasi perawat sangat baik, terhadap komunikasi dokter dalam kategori sangat baik, pada dimensi responsif memiliki kriteria yang sangat baik, pada dimensi kenyamanan fisik berada dalam kategori baik, dimensi kontrol rasa sakit termasuk dalam kategori sangat baik, dimensi komunikasi obat berada dalam kategori baik, dimensi pengembalian informasi dalam kategori baik. Secara keseluruhan, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa baik.

scholarly journals Penilaian Kualitas Pelayanan Puskesmas dengan Model Donabedian: Studi Kasus Puskesmas di Kota Depok

2009 ◽  
Vol 4 (1) ◽  
pp. 24
Author(s):  
Dian Ayubi
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Community Health ◽  
Health Center ◽  
Community Health Centers ◽  
Community Health Center ◽  
Donabedian Model ◽  
Assess Quality ◽  
Process Attribute

Perkembangan stuktur sosio-demografi penduduk dan infrastruktur Kota Depok yang pesat berpengaruh terhadap masalah kesehatan yang semakin kom-pleks. Pada era desentralisasi, Dinas Kesehatan Pemerintah Kota Depok dituntut memberikan pelayanan kesehatan masyarakat yang berkualitas antara lain melalui pelayanan kesehatan tingkat primer di puskesmas. Penelitian ini bertujuan menganalisis mutu pelayanan puskesmas dan hubungan struktur dan pro-ses terhadap hasil pelayanan puskesmas, kepuasan pelanggan. Survey di rumah responden dilakukan pada bulan Maret 2004, dalam wilayah kerja enam puskesmas kecamatan di Kota Depok. Populasi adalah semua penduduk yang bermukim di wilayah kerja Puskesmas Kecamatan se-Kota Depok. Sampel adalah 300 rumah tangga yang tersebar di setiap kelurahan wilayah kerja masing-masing puskesmas kecamatan dengan responden ibu rumah tangga. Analisis dilakukan dengan pendekatan Structure, Process dan Outcome berdasarkan penilaian pasien. Penelitian ini menemukan nilai median atribut mutu struktur, proses dan kepuasan pelanggan adalah 75; 71,4 dan 75,0. Variasi pada dimensi struktur lebih lebar daripada dimensi proses. Secara bersama-sama, ada hubungan statistik yang bermakna antara struktur dan proses terhadap hasil di puskesmas kecamatan di Kota Depok. Aspek atribut struktur pelayananpuskesmas yang dinilai pelanggan perlu perbaikan adalah kelengkapan sarana, sedangkan untuk atribut proses adalah waktu tunggu pendaftaran. Kata kunci: Model donabedian, kepuasan pelangganAbstractRapid growth of sociodemographic and infrastructure in Depok City has influenced the complexity of health problems. In the decentralization era, one of community health center function is to provide quality primary health care. The aim of this study is to assess quality of health services that was provided by sub-district community health center based on Donabedian Model (Stucture Process Outcome). Survey was conducted in six sub-district community health centers. Data were collected using questionnaires. Respondents were interviewed in their home during March 2004. Samples covered 300 households in six areas. Median of stucture, process and outcome atributes of health services is 75, 71.4 and 75.0. Variation of stucture attribute is wider than process attribute. This study found there is a statistically significant correlation between structure and process attributes to outcome (patient satisfaction) of community health center services. In the structure attribute, equipment or facility aspect of community health center is needed to be improved while for process attribute, it isthe aspect of waiting time in admission. Keywords : Donabedian model, patient satisfaction

scholarly journals SEJARAH PUSKESMAS ANDOWIA DI KECAMATAN ANDOWIA KABUPATEN KONAWE UTARA (1982-2016)

2020 ◽  
Vol 3 (4) ◽  
Author(s):  
Nurtina Nurtina ◽  
Hayari Hayari
Keyword(s):  
Health Services ◽  
Health Center ◽  
Medical Equipment ◽  
Local Community ◽  
Community Health Center ◽  
Physical Development ◽  
Historical Research ◽  
Historical Method ◽  
Quality Of Health Services

ABSTRAK: Masalah pokok penelitian ini adalah (1) Apa yang melatar belakangi pembangunan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara?  (2) Bagaimana perkembangan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara? Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian sejarah yang bersifat deskriptif kualitatif. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan strukturis. Metode yang digunakan dalam penelitian ini adalah metode sejarah, yang terdiri dari tiga yakni: (1) Heuristik (Pengumpulan Sumber), (2) Verifikasi (Kritik Sumber) dan (3) Historiografi (Penulisan Sejarah). Hasil penelitian ini adalah sebagai berikut: (1) Latar belakang pembangunan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara yaitu  Pada awalnya sebelum ada Puskesmas Andowia, masyarakat setempat masih mempercayai dukun dapat menyembuhkan penyakit, Jadi pada saat itu masyarahkat setempat ketika mengalami sakit ataupun ada keluarga yang sakit mereka pergi ke dukun untuk berobat. (2) Perkembangan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara (1982-1994) yaitu (a)  Pada tahun 1982-2016 dimana pada saat itu Puskesmas Andowia belum ada perkembangan secara fisik; (b)  Pada tahun 1994-2007 dimana adanya tambahan fasilitas kesehatan dari pemerintah setempat; (c)  Pada tahun 2007-2016  adanya lagi penambahan alat-alat peralatan kesehatan seperti suntik, ukur berat badan dan lain-lainnya. (d) Perkembangan kualitas pelayanan kesehatan di Puskesmas Andowia Kecamatan Andowia Kabupaten Konawe Utara penulis memilih 5 dimensi kualitas, yaitu ketampakan fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance) dan empati (empathy). Kata Kunci: Latar belakang, Perkembangan, Puskesmas ABSTRACT: The main problems of this research are (1) What is the background of the development of Andowia Health Center in Andowia Subdistrict, North Konawe Regency? (2) How is the development of Andowia Health Center in Andowia Subdistrict, North Konawe Regency? This type of research used in this study is a descriptive qualitative historical research. The approach used in this research is a structuralist approach. The method used in this study is the historical method according, which consists of three namely: (1) Heuristics (Collection of Sources), (2) Verification (Critical Sources) and (3) Historiography (Writing History). The results of this study are as follows: (1) The background of the development of the Andowia Community Health Center in Andowia Sub-district, North Konawe Regency, that is, before the Andowia Health Center was established, the local community still believed that the dukun could cure the disease. the sick they went to the shaman to seek treatment. (2) the development of Andowia Health Center in Andowia Subdistrict, North Konawe Regency (1982-1994), namely (a) in 1982-2016 where at that time the Andowia Health Center had no physical development; (b) In 1994-2007 where there were additional health facilities from the local government; (c) In 2007-2016 there was additional addition of medical equipment such as injections, weight measurements and others. (d) The development of the quality of health services in Andowia Health Center Andowia Subdistrict, North Konawe District, the authors chose 5 dimensions of quality, namely physical appearance (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy). Keywords: Background, Development, Health Center

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